I have tried to contact this company no less than 10 times regarding a defective muzzle I ordered. I sent pictures, follow-up emails, and tried other ways of contacting them and have received ZERO response.Some idiot editor posts junk with the name Cesar Millan on it that no half-way competent dog trainer would ever consider. Watch his TV shows for tips, attend a live event, but the site is to polluted to be of value. It's worth noting that all comments have to be approved by an editor, no references to other training websites are allowed, and any comment that does not jive with the article's often bad advice is deleted.My boyfriend has spend just under $100 on their shop site (order was placed first week of December). We've been trying to contact them for 3 weeks with no luck. Emails, voicemails, contact forms and calls with no answer. They state on their website that money will not be withdrawn until the order has been dispatched, but they have breached their sales policy. They have taken the money from his account and we haven't received the goods. Awful awful company, I think it might be a scam. We may never get his money back. Merry Christmas, thanks for nothing. Absolutely livid.No offense to Cesar Millan, but his explanations on dog evolution, dog behavior and wolves just don't stand up to science at all. He has a lot of fans but I think we would all do well to learn how dogs actually think and why the behave rather than buying into cutesy, false explanations.Much of the dog training and behavior info on this site are not backed up by science and many explanations are just nonsense... Recommended that you look into the science of how dogs evolved and how wolves behave rather than visit this site.