British Airways Holidays Online! Wanted to change the booking - can't get through to speak to someone - automated message hangs up and asks to call back after 8 weeks! Wrote few emails to British Airways Customer Services - never called or replied to the email - this was 6 weeks ago! An automated email came back saying they got my complaint, but that was it Products used:British Airways Holidays OnlineUnable to manage my booking online and it took 20+ minutes to get in touch with customer care person.Most racist company I've ever come across, i was attacked on the plane, then blamed for it and told to leave the flight while the man that hit and spat and me was allowed. Had no care for my disability or the fact i had my documents and and my mums medication on me. I would suggest not to fly with this company if you are of color as the cabin staff are very racists and sexist. And have no care or soul for the passengers welfare Tip for consumers:never use this airline Products used:None Service Value Shipping Returns QualityI needed to cancel a May flight because of COVID. I was forced to accept a voucher. In fact BA canceled he flight. They refuse to give a refund even though the voucher is still unusable because of government restrictions. The reason given is the voucher I was forced to accept when all other phases of the trip were canceled and I could not get to departing airport or back from the destination Tip for consumers:Use another airline if possible. Products used:none Service Value Returns QualityThe worst Business Class experience from start to finish sadly. From the crowded lounges with barely any food on offer and that which was there was swarming with flies to the most inattentive cabin service ever which really frustrated us from the beginning with disagreeing to help with cubicle door to kids portioned meals and store bought food served in the name of artisan and gourmet! Would be better off spending the extra thousands on a relaxed meal, pay for the extra baggage, order in flight food from Fortnum's and still have enough left to get a limo to the airport and back if not more! It's scathing I know but it does enrage you when you realize you naively believed the adverts, the promises of privacy, the BA experience of more than a flight, world class standards and spent your very hard earned savings on a journey full of hassle, difficulty, stress a world of disappointment :( Tip for consumers:Recommendations if you ever do fly British Airways Business Class - Don’t just press the call button, as nobody will answer the call button, get up and go and ask for what you want, the instant you want it and wait there for it rather than expecting them to remember their jobs! - Insist on a tutorial on how to work everything out from the lounge to the doors of the business class seats, instead of being polite and expecting customer service of any kind. Products used:Airline Flight Service Value Returns QualityWe arrived at the airport and were told by the Ticketing Agent flight was delayed and that we would miss our connecting flight. The Ticketing Agent handed each of us 3 boarding passes, each with seat assignments and that we were ready to travel and to enjoy our flights. No further action was needed on our part. We attempted to board our flight were denied. We had seat assignments but no ticket. British Airways had failed to ticket the flight. British Airways was to ticket the flight. American Airlines Customer Service indicated they had no responsibility in this Situation as British Airways was the ticket issuer. We never boarded the flight because British Airways never ticketed the flight for us. We spent the night at the airport because American Airlines did not owe us a hotel room and British Airways had closed hours previously. British Airways failed to issue us tickets for us to complete our trip. Both airlines claim zero responsibility for this fiasco. Tip for consumers:Avoid British Airways. They are part of "One World" which gives them deniability for any responsibility for any problems. Products used:None. They refused us boarding Service Value Returns QualityI booked a business class for my mom from SFO to Delhi. She was in business from SFO to Heathrow. From London to Delhi she was downgraded to economy. She is 87 years old. I received a letter saying that it was overbooked so they downgraded her. They figured she is an old lady and won't complain if we seat her in economy. Take care of the passenger who are young and will complain. What kind of airline would do that to senior citizens? It has been more than a month and they haven't resolved anything.British Airways is amazingly backward and hugely customer unfriendly. Notwithstanding the Covid 19 debacle, I received an email from BA offering an earlier return flight from the Czech Republic. Bizarrely in today's tech-everything world, the instruction was to phone rather than to use the website. I did and was passed to the ticketing department. After a futile (& extremely frustrating) 35 minutes, I hung up. The ridiculous thing is that they don't tell you where you are in the queue or how long it is likely to be before the call is likely to be answered. Also they should have anticipated the number of calls - and thus should have upped the number of call attendants & phone lines! (All you hear is up-selling messages and brain numbing music.) It seems everyone else provides this courtesy to improve customer experience, except BA - which seems to be stuck in the stone age. I also tried to leave feedback on their website. Probably realising that any feedback is likely to be negative, they have made it virtually impossible to do so. Some airlines (like Delta) get better, whilst others (BA!), worse. BA does not deserve to survive the terrible times we are going through but they might just succeed in achieving carbon zero status!I had a bad experience with British airways,I lost my luggage due to their carelessness all my important documents,medicines,innerwear,thermals were inside the luggage. The British airways team didn't help me yet to find them. I am in dilemma what to do next.My friend's luggage went missing and she is facing a lot of issues because her medicines and all other essential items are in that luggage. We reached our destination but her luggage not yet reached. Its been 4 days we are waiting for the luggage. Its in the London Heathrow Airport. Our destination is Belfast. We fly in British Airways.I travelled from London Heathrow to Amsterdam with my brother, before boarding we were told we couldn't take our cabin suitcases with us in the cabin, so they sent them to the cargo. At our arrival in Amsterdam, one of the suitcases was missing, left at London Heathrow, so we had to fill in a report in Amsterdam, this was 3 days ago and we still don't have the suitcase or any information about it, we have called 1000 times. Today I travelled from Amsterdam to London City Airport, again they didn't allow me to board with my cabin suitcase, and when I arrived in London, the suitcase was missing, left in Amsterdam. 2 Suitcases, 2 different flights, they've ruined my holidays. No compensation, no dates on when will I get my property back, no information, lies and more lies. I hope British Airways goes down, this company deserves to go bankrupt, it's an absolute disgrace of a company. I was told I could complain online and buy all the things I need, shoes, toiletries, clothes, and I might receive the money back in 30 days! Yes, I MIGHT! Absolute scammers, the worst airline I've ever had to deal with. British Airways shame on you, and the CEO Sean Doyle, shame on you as well, absolutely disgusting service and company.Stay away from the British airways. Bad,bad company ever. Bad and rude customer service, nasty people, they canceled the flight on the last minute, wait for 6 hours to found the new flight, send to a very bad hotel... Stay away! Tip for consumers:Bad company ever!! Service Value Shipping Returns QualityBritish Airways is comfortable enough to fly with, but they are scamming penny pinchers who do not care about anything but making money. They certainly don't care about their passengers. Here is an example of what I mean. I recently flew an international trip with British Airways (Trans-Atlantic). When I booked the ticket, I looked carefully at the baggage allowance (as I always do). What they showed me at the time of purchase made it seem like my international flight included one complimentary piece of checked luggage. However, when I checked in to my flight, they were charging me $70 to check a single bag each way. On top of that, I learned that they were making me transfer between airports during my layover in London, but they would not transfer my checked luggage. I would have to check my bag twice each way (4 times in all). That means I would have had to pay $270 to check one piece of luggage. Before I learned all of those details, I added one checked bag to my ticket. However (after learning I would have to collect and re-check my bag in London), I requested to remove the checked luggage from my trip. Since I made the request within an hour of my initial purchase, they approved the change and sent an email with a link saying I would be refunded for the checked bag since I was no longer wanted it. However, they did not refund me. They also deactivated the link from the email, so I had no proof that they promised to refund me. That's the part that angers me. They made me a promise, and then they pretended like it had never happened, going so far as to erase the evidence. I should have taken screenshots, but I never dreamed I'd need them. In summary, British Airways is devious and greedy, and I wouldn't trust them as far as I can throw a 757. In all of your dealings with British Airways, take screenshots of whatever they promise you. That way, you will have something to back up your claims when they wrong you.Before you book with them I would advise you don't. What a horrific company. I am disabled and we booked flights with them in January 2022 to fly in December 2022. Now you expect there maybe some hours change maybe in flights. Oh no, wait until you get closer to the date, when you have sorted out accommodation, travel which when your disabled is not easy to do. Then they email you and tell you, hey due to operational reasons we have moved your Aiport and flight completely to a different airport 40 miles away. They do not offer you the ability to cancel and get a refund, or to rebook a flight. No that's it. When you ask them, what is the operational reason? Oh we are offering more flights now!. Wow, so what about my being disabled, nothing we can do. What about my never wanting to go to Gatwick airport due to how I was treated their before? Nothing we can do. What about the money I paid for seat choice? Oh well because you now have seats selected we wont do anything. Should you have offered me a refund? No we don't have too. You don't care about customers at all. Your an embarrassment of a company and myself and my family will never book another flight with you ever and I will be contacting my card provider as not only this but the flight you have moved us too is over £1000 cheaper and you refuse to refund the difference. Its appalling, your appalling and you should be ashamed. You also need to sort your call centre staff out who are Absymal Service Value Shipping Returns QualityI had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok and return flight Dec 27 2022 … SAS Airlines left Manchester over an hour late. When I arrived in Copenhagen to get the connecting flight for Bangkok we were 10 minutes too late and the flight had gone. SAS Airlines provided me with a new itinerary the same day being … Copenhagen (SAS) > London (BA) > Dubai (EM) > Bangkok. I returned from Copenhagen to London. We were over 2 hours late leaving London,, We arrived in Dubai late and was informed the flight had gone. Emirates then informed me that I had to speak with Thai Air to get another flight issued. I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone. I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later. I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok... Whilst in Dubai I checked with Kuwaiti Airlines regards my baggage and they informed me that it had not arrived from London and they would locate it and forward to my Bangkok address the following day. My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok. BA (LHR) and SAS (Copenhagen. I arrived back home 28.12.2022. Thai Air abandoned me in Dubai … Tip for consumers:do not use them - they ignore you when you have a problem like a lost suitcase - it took 3 weeks before I received a reply ... Service Value Shipping Returns QualityI took British Air last April from San Francisco to Rome. I was going to be in Italy for several weeks in a variety of locations, including some events for which I needed dressy clothes. So I had a large bag which I checked. On arrival in Rome, Passport control took a very long time, even though I had flown Business Class (with miles) and got off the plane quickly. By the time I reached the BA carousel, at the very end of an approximately 1000 foot long baggage claim concourse, only 2 or three bags were on the carousel, not including mine. I reported the lost bag at the carousel agent for BA's office, was given a claim number, and a phone number, and told I would receive the bag soon. I was also given a website on which to monitor by bag and to update my address as I was traveling. Long story short, after no bag showed up in a couple of days, BA told me to purchase enough clothes to finish my trip, and I would be reimbursed. I had one afternoon in Rome to do this, so purchased the bare minimum. BA was nearly impossible to reach. My calls usually, if answered at all, resulted after a long wait time in a message to call back. On my way back to the states, I went through Heathrow, and spoke with the BA Lost Baggage attendants there. The head guy looked up my claim, and informed me that BA had removed my luggage after 12 times around the carousel, as was their policy, and it was in Rome. I eventually filed a claim as I was never contacted by BA. This involved a massive amount of documentation of purchased before and during the trip. They denied it, saying that once my bag was on the carousel, they had no responsibility, per international law. They referred me to an arbitration group, working for the airlines in Britain, who eventually came to the same conclusion, denying any claim.Every time I have travelled on BA they have let me down. Flights cancelled and rude, unhelpful customer services, lost baggage... Terminal 5 at LHR is a nightmare - avoid at all costs.No les recomiendo q viajen con esta agencia. Te roban el dinero. Son malísimos. Deberían eliminarla.Always the go-to airline company for my whole family. Good in-flight treatment, courteous attendants... will definitely continue flying with them. ThanksIts been more than a month since i wrote to the customer service/ helpline of British airways. And my case is under investigation ever since. It is with regards to my flight on the 3rd of September that i booked online from Mumbai to Toronto. It was scheduled via Heathrow and Chicago. I was a bit apprehensive about the booking from day 1 as it was quite a lucrative deal but being a student trying to save some money i thought i should book it plus i thought i can trust British airways with their support and help. To verify the same i called British airways more than 4 times each time to clarify all the fine print details. After telling the customer care that i was Indian passport holder with a student visa travelling to Canada for the very first time will i need a transit visa at any of my transit points (given the fact that i dont leave the airport premises/ international zone and have less than 12 hours layover). I was told i wont need it all the times i inquired. Yes, the customer service assured i wont need the visa. I shouldn't have trusted British Airways and their so called well trained Customer service at first place as they are not there to assist but to find opportunities to loot you. On 3rd of September I reach the Mumbai airport assuming i m good to leave as i did make sure i cross check *******@British Airways almost a month in advance, they didn't let me board the flight at the airport! Plus the staff at Mumbai airport that morning was so hostile and not at all helpful. They simply didnt bother nor did they care to help me book a flight avoiding Chicago where i needed transit visa. All i asked them was to help me book a flight from London to Toronto as i anyway had Mumbai London Flight. But they were running full and didnt mind if i had to leave the flight and pay an Eternity to rebook a new flight all the way on last moment! As i am sure they had customers waiting to grab my seat. I had to pay thrice the money i did to rebook a new flight all because they have highly uneducated and poorly informed staff both at the airport and the customer service. To add to the pain i couldnt book any other airline as the ticket i had from British airways which i had to cancel offered my 3 baggage allowance as a student. And i am not a native resident of Mumbai i had come all the way from Nagpur covering an 18hour train journey only to realise these 3 baggage offer will tie me to choosing British Airways again. I had no option but to rebook ONLY BRITISH AIRWAYS again eventhough i was soooo annoyed after the worst experience they made suffer. I demand a quick action in response to my complaint registered on their website and a Fair Compensation for the amount of trauma and emotional torture BA has put me through. I am not going to keep mum about it. As this is not the first time someone travelling through BA has to go through this extremely painful experience. I am getting restless and i promise if i dont get a reasonable response i ll soon file a complaint at consumer court for the scam BA run to mislead people.Its when you fly trans atlantic you realise just how good they are. Well looked after during the flight. Thanks.Have travelled with British Airways in the past. Good alternative for air travel. The carrier offers superb in-flight entertainment, meals and services.Been using BA for the last 12 months with work. Not the cheapest but the service makes up for the extra cost most of the time. I always believe you get what you pay for and I like the little extras without all the stress of the airport. Well done BA, keep up the good workI have travelled with British Airways quite a few times and I have NEVER encountered any sort of difficulty. The staff are courteous and helpful, my luggage has never been lost or misplaced and honestly, the food isn't too bad either (though I wish they would have options other than the chicken curry and the pasta). On-flight entertainment is also superb. However, the thing I love the most is that even with a slight delay, you are very likely to arrive at the expected time or only just shortly after. I would definitely recommend their services to anyone wanting to fly long haul.Thank you to your kind and very helpful staff! Without their help I would not have made my flight last week.