Hello, On 01/23/2024 I received an account suspension wherein I know for sure no violation occurred. Upon contacting PlayStation the customer support as not helpful at all as no reason could be given and the email gave a general list of reasons with nothing specific. This has never happened to my account until last night while my son played Fortnight. We (mother and father) were there so no violation occurred. I will no longer be purchasing any digital games through PlayStation moving forward due to PlayStations fraudulent ability to suspend accounts and provide no clear evidence to did so. In addition I will be deleting the Sony Store for movies and only go through Apple. I have hundreds of games and movies that at a whim PlayStation can simply steel by not giving access. Again I will no longer purchase anything digital through PlayStation ever again. And I hope a US government body investigates PlayStation for this behavior as it amounts to theft.I tried to call PlayStation multiple times says they are closed. I'm trying to get into both of my PlayStation accounts and PlayStation does not want to reach out to me. I will no longer be using a PlayStation. I've never had problems with PlayStation before and it's pissing me off that PlayStation is not answering the phone or helping me.I am disgusted with Sony. They took $212.16 on Wednesday 21 2024 with out authorization! I didn't even buy anything from u guys! Been almost two years since I bought anything from this company cuz I'm financially struggling. Never ever would I buy that much money from u guys especially being a single mom struggling right now. What sickens me is you don't even care! I made a report to my bank, I'm NEVER using u guys ever again. 5 years ago you guys ripped me off, 5 games I bought and never got them! You guys are theifs. Tip for consumers:Yea I'd like to share that you guys are criminals, theifs took $212.16 after trusting you with my bank info when I NEVER authorized it nor did I buy anything! Criminals Products used:Play station 4. You guys are theifs stole money from my bank with out authorization! Service Value Shipping Returns QualityI bought a game on 01/19/2024 found out it was a online game went to return the game they refused to refund even when there website states that they will refund within 15 days purchase such a scam don't buy from Sony Tip for consumers:False advertising Products used:PS5 video game Service Value Shipping Returns QualityWorst customer service I have ever experienced! If I could give it a zero, I would. A new account was created using my email and I can't even reach a human being! I will not be purchasing, recommending or allowing my children to use PlayStation anymore. Products used:None myself. Service Value QualityIf you have a problem with any of the corrupt data updates for the dumbest pointless thing just call Peggy she doesn't careWont return your games, even if they dont work or have no mod support. WILL ban your account if you challenge them at the bank.I have been a Playstation baby my whole life and I just has an experience with PSN that makes me never want to buy from them again. I bought an upgrade to a game and accidentally got the wrong version. I immediately called to ask for a refund and it took 3 DAYS to get a live person for one. Second, I was told I would not get a refund because I started the download process, even though I never used the product and I should have known before I downloaded that it was the wrong version. I was also told if I disputed it with my bank they would suspend my whole $#*! account with over 400 games bought, WELL over $5,000 worth if games, over a 22 dollar refund.