I am absolutely thrilled with the quality of the leather luggage that I purchased and the outstanding, friendly and efficient customer service that I received from Forzieri. I am always a little nervous when I purchase overseas, but Alex and Eva put me completely at ease. The luggage is BEAUTIFUL and they made every effort possible to make sure that I received it in time for my vacation. Products used:Leather Luggage Service Value Shipping QualityOrdered a Le Parmentier Yucca bag, with free shipping, that I understand it's offer all over the EU. Received it in one week, within the time frame. Happy with the purchase. Lars & Laura Tip for consumers:Read some comments online about delayed shipments but I didn't encounter any issue. Products used:Purchase of handbag. Service Value Shipping QualityHo acquistato borse per natale, servizio impeccabile e veloce, in più l articolo è esattamente come si vede in foto nel sito. Personale cordiale e attento in ogni esigenza! Sicuramente farò altre compere!Absolutely over the moon with the fantastic service I received.The goods were just as ordered and beautifully packed! Well done to Alex and the team! Delivered very quickly as well! Paul Millard Products used:Shoes,Clothes Service Value Shipping QualityIf I'd read these reviews first, I would never have ordered from this company. The problem was with their customer service. They take a week to respond to queries and are still using COVID as an excuse. It took over a month to process my return and refund. It's very hard to get a response from them and in the end I had to raise a dispute via PayPal. The company then had the cheek to blame me for the delayed refund. I'd definitely avoid using this company. Their products can be sourced pretty much anywhere, so shop around. Tip for consumers:Don’t bother Products used:Vivienne Westwood dress Service Value Shipping Returns QualityI had a great time ordering from forzieri and the prices on their merchandise was very competitive and their service was outstanding. I highly recommend them for fine Italian products with out breaking the bank.Envio muy rápido y todo en perfectas condiciones. El bolso que he comprado es tal y como aparece en las fotos. Estoy muy contento. Tip for consumers:todo bonito Products used:Bolso Service Value Shipping QualityYou will not be disappointed, I love my item. It came wrap nicely. It's safe to order from this site. Happy ShoppingTotally easy experience. Great shipping. No problems. Bought a Westwood dress, v arrived very quickly, great quality... For once no issues! Products used:Dress Service Value Shipping QualityHere is to appreciate the fantastic service delivery received from Alex in the processing of this order. Great jobThis site has some very beautiful clothes. I purchased a coat from here that I absolutely love. I would definitely shop here again. I didn’t have any problem with shipping. The coat is very well made and extremely comfortable.I wanted to return something and the Forzieri team was so nice and helpful, this is why I shop there. Too bad others can't learn from these guys.Refund issued after much time and aggravation. Alex Baronio is the person to contact regarding any return issues. Everyone else is useless.Velocissimi nel rispondere, occhiali perfetti arrivati nella loro bellissima confezione originale, hanno superato le mie aspettative. Super Consigliato!I placed an order for a Marni bag on the 22/7/2020 (order no: *******). It has been 10 weeks and after multiple emails, the customer support claimed that there is a delay from Marni side thus the item is not in stock. After waiting for 10 weeks, I decided to cancel and request a refund. The moment I asked for a refund, they told me the item was shipped and I will be provided with a tracking number soon. After 3 days, I have not received any tracking number and no updates. The item is worth almost AUD 2000 and the customer service was absolutely poor and disappointing. If I could give zero star I would.Acquistato una borsa per la mia fidanzata, splendido il pacchetto e velocissima la consegna. Consigliatissimo!Wow, what a wonderful customer experience! I ordered my handbag late Monday night 7/1/19 and received this 10/1/19. I live in Australia, and am a regular online shopper. So to receive something so quickly from the other side of the world was fantastic ( and left me shocked!) The bag arrived beautifully wrapped and packaged. I received regular updates as to when it would arrive. I highly recommend Forzieri and can't wait to buy something from this site again.Despite some bad reviews read around, I still decided to purchasd a MK bag on Forzieri (I found a 20% OFF coupon online) and what did I get: Great packaging, delivery in two days and, most important, my girlfriend was happy very happy about it. I'd recommend.Excellent customer service from the team at Forzieri. My order arrived faster than expected, beautifully packaged with a card who prepared my order, which I though was a lovely touch. The item I purchased was nearly £80 cheaper on forzieri than other websites. I will definitely be using this website againHigh quality, fast delivery and beautiful packaging and presentation. Will definitely be shopping with this retailer again.I've ordered Le Parmentier bag for my mother for NYE and it arrived this Friday quicker than I expected. The package is very nice and I love the bag! Thank you.12/9/20 - I placed an order and paid $12 for shipping. Site said it would ship in 3 days. 12/18/20 - Contacted Forzieri, I have heard NOTHING. "Customer service"(yes, I put that in quotes because customer service is nonexistent) blames supplier, says package will ship 12/21. 12/21/20 - says that package sent. Gave me a Fedex tracking number that has no information. 12/31/20 - called Fedex as package was not updated since 12/22. They said it is still in Italy and I need to contact Forzieri. Forzieri says "sorry, package was blocked". 1/4/2021 - Forzieri emails to say it is in USA and can expect delivery in 1-2 days. 1/6/2021 - still no delivery, I told them to deliver by 1/8 or I will contact my credit card company to open dispute. 1/7/2021 - Forzieri says sorry again. 1/8/2021 - still no package. I called and had payment reversed and opened dispute. 1/12/2021 - Package finally delivered - 5 WEEKS AFTER ORDERED! I ask them to please refund my $12 shipping fee, they say no can only offer credit for next order. ARE YOU KIDDING ME! I will NEVER order from your company again. ******PLEASE THINK BEFORE YOU ORDER FROM FORZIERI!******* Service Value Shipping QualityHo acquistato per la prima volta una borsa a marchio Le Parmentier. Il prodotto è di ottima fattura e qualità, la spedizione veloce e il pacchetto ben confezionato. Service Value Shipping QualityDo not make order with several products mixed with discount products. The moment of refund you will face serious problems. The worst customer service. They don't want to buy from them. They do not want customers as far as I can see from their behavior. I was a regular customer. But now I will never buy from them again. They do not respect their customers. I made a mistake of the amount of my PayPal refund and took it advantage of it. According to my mistake they refund me 170 euro less event though they knew what should be the right amount of refund. Instead of 816 euro they return me 640 euro. Unprofessional staff.I'm surprised at the bad reviews. I've only had great experiences with the site. I've purchased 3 balmain pieces at separate times. A bag, WOC, and ankle boots. Bag and ankle boots were at great prices. The boots I received were in impeccable, clearly unworn condition. The bag was is great condition too although I did find one small scratch on the surface. I am picky though so 99% of people would not have seen this. I've also made a few orders that I needed to cancel so that I could combine shipping, and customer service was quick to respond and accommodate my requests. Shipping was incredibly fast. I purchased boots the past Sunday and I received them Thursday. Italy to California, USA. Everything was packaged beautifully and carefully. The wallet I returned because there was a scratch and black glue marks on the inside. The return process was quick, free, and easy. They sent me a refund within a few days of receiving the package. I will keep purchasing from this site!