If I could give them 0 stars I would. I placed an order for $199 using a $30 gift card and the rest charged to my credit card. We returned $125 worth of items and kept $74 worth of items. I should have received a refund of $125 to my credit card. Instead I received $94 to my credit card and a NEW $30 gift card. I called, emailed, and chatted with customer service. After 6 days of no one getting back to me, I called again. They told me that yes, they processed the refund incorrectly, but they can't change it on their end, so I'll have to settle for a $30 gift card instead of the credit to my credit card. In addition, as I tried to explain the issue, the customer service rep kept interrupting me. Incredibly rude. I had to file a dispute with my credit card company to get the refund processed properly. I will NEVER order from them again and would advise everyone against ever ordering with them. Terrible customer service and they will basically steal your money. Products used:Shorts, shirt Service Value Shipping Returns Quality Date of experience: January 16, 2025On February 19th, around 4:00 pm, the person who was working there as a Manager is an extremely rude person with very bad customer service. She misled me with her bad behavior. Today, I wanted to return an item that they had ordered for me online from the same store (same location) 2 weeks back. Even though they found the transaction on my app, they said they can't return it; instead, they would exchange it for anything, and then this new item would be a final sale. It's frustrating that a non-final item becomes a final sale because the customer decided to return it. Strict action should be taken against such rude managers. Service Value Shipping Date of experience: February 19, 2024Spent $400 on an order on feb 2nd paid express shipping and it hasn't even been sent yet! Customer support isn't helpful just says don't worry it'll be there but it's been weeks! I am no going to have to calm my credit card and do a chargeback. Worst company to deal with. Tip for consumers:I want a refund!!! Products used:Nothing showed up Service Value Shipping Returns Quality Date of experience: February 17, 2024Garage is shein quality for 4x the price. Every piece ive bought from there has been ruined after a few washes. The jeans are horrible and wrinkle so quickly. They are actually the ONLY pair of jeans i have to iron before wearing. For the price of almost $70, you would expect better. Save your money for something actually worth it. Products used:Carpenter pants, 2 tops Date of experience: March 9, 2024I ordered a black dress for 44 dollars (55 with shipping) for a wedding and received a white, crop top with a sale sticker on it for 20 dollars. I've inquired with them but have received no help so far. The shirt is ugly, too. Products used:None Service Value Shipping Returns Quality Date of experience: June 11, 2023I was somewhat shocked when I spent $250.00 on 7 articles of clothing (at the Garage store in the Appleton, WI mall) and they wouldn't give me a.15 cent bag to put my purchases in. I was told by the cashier that I had to purchase the bag. I refused to pay for a bag after spending $250 there, so I carried my daughter's newly purchased "Garage" clothing throughout the mall until we left that day. I have been in retail management for 45 years, we still give out bags...even with a $1.50 candy bar purchase. That business decision has cost them a customer, I will never shop there again. Date of experience: January 27, 2024I will never let my daughter's shop here again. Cheap $#*! made clothes. Had a $60 pair of pants rip after buying 5 pair. In store they ordered the wrong size under a reorder even exchange. I Called the store who wouldn't do anything about their mistake, and waited in damn hold and a call back from 9am to 6:30 pm in the afternoon when a rep finally called me back to not doing anything about the issue they created. Will never ever support Such a $#*!ty $#*! business. Tried to get 0 starts but won't allow you to submit. They should have thumbs down options I would select the highest rating for that survey. Service Value Shipping Returns Quality Date of experience: August 17, 2023I really like their clothes but customer service is horrible. My item was missing and first they said like it is not their responsibility that my items could be stolen from my mail room and also they said they don't do investigation for samll item. That's really $#*!ty way to say to their regular customer after I spend my times calling to them and Canada post back and forth. Service Value Shipping Returns Quality Date of experience: December 5, 2023I purchased sweatpants foe 25$ and washed them twice and they look terrible now! Also they hire 15 year ilds bur rheir adds are super sexualized and their adds make their « models look like street walkers/hookers» makes no sense?! Raise strong women not sex objects in cheap clothes… Tip for consumers:Pay more for better quality elsewhere Products used:Joggers Service Value Shipping Returns Quality Date of experience: March 4, 2023I feel bullied every time i walk into this store. I bought leggings from them a few months back bc my friend recommended them- worst leggings ever. Worse than forever 21. Literally horrible. They are so see that i literally cannot wear them out. I wear a medium in everystore and so i got a medium here. They literally cut off my circulation everytime I wear them. I feel like i cant breathe. This store is giving fatphobic vibes. I tried to return them and they told me no. Idk why- it was within the 30 days? Girl was so rude and nasty and kept judging me looking up and down. So disappointing. I have reached out to their support to see what i could do but have not heard back yet. I will keep u updated. Products used:leggings Service Value Shipping Returns Quality Date of experience: September 25, 2023I've loved this store for a long time now and I have had mainly positive experiences with their clothing and services. In store they're usually super enthusiastic and ready to help you if you ask and often times they'll give you advice or offer support before you even go to them! I think their stores have amazing layouts and mostly their products are organized really well. One thing that I would say is in my experience I often have less success with garage bottoms(jeans, shorts and skirts) as opposed to their tops which I absolutely love and am always confident to purchase online. In the photo below I'm wearing a tank top I just bought from their online store, it's a size M and I love it! Date of experience: May 2, 2020I'm sorry to the other reviewers because thus far I have not had a problem with this clothing store, garage/dynamite. I have purchased both in store and online, additionally with their customer service. They now have messenger through Facebook and that always works really great, they have been able to give me coupons and refunds as requested. Additionally my orders arrive relatively quickly even for regular shipping as I have never used express. I live in the east coast, very close to NYC, so maybe that's why. Not sure. I'm now going to be 22 and probably will not be able to fit their target audience soon. But I know the clothes I have purchased were expensive and will keep them for a long time. They have lasted me a while thus far and I choose to only buy basics here because a lot of their stuff could be a lot cheaper. The employees do give off that vibe but never as bad as Brandy Melville. Overall, I like this store and not sure why so many people had negative experiences. I hope to not have that moving forward.I am also on their loyalty account the free rewards program so maybe that helps to the accountability with my orders thus far. Tip for consumers:Always keep receipts or take pictures of them and have it on hand. Products used:All Service Value Shipping Returns Quality Date of experience: March 10, 2023Okay so i fell in love with garages clothing awhile ago, it's 100% my style, but then i ordered a bikini online... top had no padding which is fine whatever i don't care. But the bikini bottom had a mysterious and extremely gross stain which led me to believe it had been previously used and NOT cleaned. Disgusting. Date of experience: June 12, 2020Ordered online and my clothes were sent to the wrong address. I tried to call and email and even went to the store but no one replied to any of my responses. It's been 3 months now and no one has given me any solutions or help. NEVER shopping here again. Very disappointing that similar situations have happened like this before. Tip for consumers:Don’t purchase from here. Save your money. Service Shipping Returns Date of experience: February 16, 2021Had an issue with an online order. Went to the store to resolve (I was in the area) and the 2 ladies working in the store wanted nothing to do with me. Said they couldn't help without getting their boss involved. I said ok, please call your boss then…and then they refused and said I had to call customer service directly. I called and was out on hold for 20 mins. I then followed the prompts for someone to call me back as "my place in line wouldn't be affected." Waited 1.5 hours and no one ever called me back. I then called again and have been in hold for over an hour as I type this. This is terrible. Will never shop at Garage ever again. Service Value Shipping Returns Quality Date of experience: December 11, 2023I've always loved shopping in store at garage. However, I am so appalled and turned away by my recent experience, I don't think I'll ever be back. The website and the app are AWFUL. Orders would not go through for me, and even a few charges made on my card which had no legit order placed. Poor customer service system. Extremely disappointed. Date of experience: April 7, 2020We have purchased Garage jeans on September 9th, 2021. Today is November 9th and they are in garbage as totally worn out. Kinda pricey for less than 2 months use. Garage, probably doesn't know the Denim's definition as "sturdy cotton warp-faced textile". Not sturdy at all. Never again. Service Value Shipping Returns Quality Date of experience: November 9, 2021I have never had such a terrible experience. I made a return on an item because the size didn't work out for me. The tracking shows the return was delivered back but I still have not gotten my refund. I called them so many times to complain and they said they don't know why I have received it yet. I'm going to open a case through PayPal. Also, If you call their customer service they are so unprofessional and trashy as if they hired just anyone off the streets. Last thing, their website and app SUCKS. It's always have issues with viewing your order history and tracking. STAY AWAY! Date of experience: September 4, 2020I had ordered from Garage on Black Friday expecting a "small delay" due to some postal issues, but my order took far longer, more than a month. No one that I contacted emailed me back, so finally I had to go into the store to see if I could get a refund or some kind of help. The tracking of my order said that it had been shipped but neither the postal office nor garage knew where it went. Garage's excuse was that "many people who ordered around this time did not receive their clothes" - very reassuring... My experience with garage was horrible to say the least. Tip for consumers:Avoid ordering online at all costs - go into the store to make purchases if you absolutely need to buy one of their products. Products used:Did not receive order for months Service Value Shipping Returns Quality Date of experience: December 21, 2018Made an order on black friday of about 12 items. I received less than half and it's been over 3 weeks. I complained and am not even being refunded. They claim to have sent all items in the same package but how could 12 items fit in a small package? Who's stealing from me? Date of experience: December 22, 2020Ordered a coat, returned it, and the return credit was made to a card not belonging to me. Customer service gets you no where, only spins you around in circles until you're so frustrated you just want to stop. They sent me a fraudulent email receipt with the credit card saying "? 2881" when I payed with Apple Pay. Seems to be a recurring issue with this company, STAY AWAY! Don't expect to get any money back from this terrible company. Date of experience: February 17, 2021I have always been a fan of garage clothing although the experience I had today has made sure I will not be shopping at garage any more. Their app is garbage, their website is complete trash. Today they had a promotion of 40% off until noon, we tried for an hour (on the app and on the website) to proceed with our checkout, we phoned customer service (had a terrible experience with an awful and very rude lady who in turn hung up on us) then we tried one last time, and our order went through at 12:01, we were happy until we realized that we no longer received the 40% off deal. Highly DO NOT recommend Garage Clothing and ya lets be real the deals are great but you definitely get what you pay for! Date of experience: January 9, 2021I do think that Garage is a great brand, but there are some major things that concern me. The prices are extremely high, even though their clothes are usually really good material. This brand also takes things from other stores to get inspired. I think this is a good idea, but this can lead to copyright which I do believe they've gotten in trouble for before. I also go through a big struggle trying to buy something because they tell me to click on fifty things on the app just to find a coupon. The coupons are really helpful though, because of how overpriced they are. Other than this, the staff are usually very helpful and sweet. I don't usually have a problem with the workers, and I'm not picky about that. The store is usually busy, and the lines are long because the people at the registers take forever to ring us up. Great store, great clothes, but they should fix these things. -Aurora (Customer for 4 years, I'm a minor so don't attack me for this.) Tip for consumers:be honest, theres no harm except people disagreeing with your opinion!!! Service Value Shipping Returns Quality Date of experience: October 3, 2022I usually order or shop at garage for my daughters because it's one of their fav stores... but I ordered a bunch of clothes online because of everything going on and didn't receive one of the items even though it says delivered! Emailed them and still waiting for a response it's been over two weeks! Date of experience: June 13, 2020I placed this order over a month ago and never received the order. They sent me the tracking details but it's label is still being created apparently. The customer service won't respond back to me either so who knows where it is or if they'll even give me a refund. The shipping is not reliability the customer service is unresponsive and are not communicative or helpful at all. Date of experience: May 1, 2020