I ordered a dress from BCBG.com that is currently In Bloomingdale's and other department stores. The shipping time was long and when I received the dress, it was too big with no time to have it altered. I called the The customer support and they refused to assist me in returning the unused tags on product. Huge disappointment in their customer service and their product support. Buyer beware. Tip for consumers:The invoice with the address said that return was possible within 30 days of an unused product. Customer service will not take it back within seven days. Worst customer support I’ve had since the invention of Amazon. Products used:Another brand Service Value Shipping Returns Quality Date of experience: June 17, 2024This company is a scam. I requested a slip for my refund (because they have now made it even harder to refund items) I reached out to their support online within the 21 day period- no response. Called to get support, denied my refund because it was after 21 days. Even though I emailed them in time. They told me I had to 'Prove' I sent an email. Conveniently enough, the email listed on their website does not work. I have attached screenshots of what happens when you try to contact them. Additionally screenshot of my email failing when I tried to reach the information they provided. This company is disgusting and a scam. Stay away. Date of experience: April 18, 2019Bought two dresses from them total over $800, never got the dresses or the refund. No one ever answer the phone or email. They sent back like $10 without the explanation and i'm not sure what to do. Stay away from this company. Date of experience: May 31, 2023Trying to return a coat that arrived damaged ( belt) and called their call center 10 times@ 573-886- 0407, tried all the prompts. Not a single live rep available. Emailed customer support 3 times, no response. This company is a total scam, went downhill after they sold it and shut down all their physical stores. Do NOT purchase from them. Avoid! Service Value Shipping Returns Quality Date of experience: June 12, 2023They don't have a system to allow you to pick up at the post office if you're not home so my order got sent back. I thought the package got stolen because it was marked as delivered on the tracking link. ZERO help from bcbg. They didn't even provide a phone number to call the courier. I had to try 4 different numbers. After 1.5 hours on the phone I was informed that it got sent back to them. I'm currently awaiting my refund for $500 bridesmaid dress. I bought a nice dress elsewhere for 1/4 of the price and my bridesmaid loves it was much better so I'm happy but will never order for bcbg again Products used:Delphine dress Service Value Shipping Returns Quality Date of experience: September 17, 2022This is not the BCBG it once was. I looked it up and realized the company was sold. I placed an order and even paid for faster shipping for my Birthday weekend, 5 days later, it hasn't even shipped. You can't get a hold of anyone in customer service. Terrible what has happened to a once great company. I suspect they will end up going out of business. No one is paying their prices and receiving service like this. Sad. Another one bites the dust. Who knows when I will receive my items or if I will? Tip for consumers:Don't order from here if it's for anything special. Shipping is horrible and who knows if you will ever get it. Products used:I have not received my items yet even after paying for faster shipping. Service Shipping Date of experience: February 2, 2023Do not purchase from BCBG. First time wearing the dress it fell apart while I was at a wedding. They refused to give me a credit or replacement because it was past the 30 day return policy. Not the company it once was. They should stand by their product. The customer service manager was rude! Service Value Shipping Returns Quality Date of experience: August 24, 2022Unreliable company. Since it was sold the quality and Customer service become very bad. I placed my order and never received it. Three weeks later they said that order was canceled. But they keep selling this merchandise for higher price. Such a scam... Service Shipping Quality Date of experience: July 21, 2021I wish I had paid attention to all the comments prior to making an online order. BCBG has lost another valuable customer forever. When I checked out, I was charged for shipping ($11.61). When I returned the item, BCBG charged me again ($9.95). Essentially, I was refunded less money than I paid. Absolutely ridiculous. I checked with other retailers and they all said that if an item is returned, they return the full amount paid back to the customer. Furthermore, the customer service is horrible, you can't reach anyone on the phone, you have to email someone, and the responses are informal and not professional. BCBG's return policy is deceitful and I will never patronize that business again. Products used:shirt Service Value Shipping Returns Quality Date of experience: May 22, 2023I ordered online. They lost my shipment and REFUSE to reimburse me?! I emailed 4 times asking where my package was, they said it was on the way, I discovered it was los, wrote to them again asking for a refund and they answer < sorry for the inconvenience>. Ive just thrown away $$$ at a huge company for not product! Date of experience: April 8, 2020I should of read the reviews, I had ordered a jumpsuit it was to small quickly ordered the next size it came way to big, I returned both over 3 weeks ago still no return, I will be calling my cc company! Rip offs stay awat Date of experience: May 31, 2019Ordered online. They lost my shipment and REFUSE to reimburse me?! I emailed 4 times asking where my The lady on then phone had a broken English she said because 16 days passed, you didn't contact use we can't refund you! My order was over 600 this is not a *******@bcbg need take a look at my order this is. My order number BCBG******* Date of experience: February 16, 2022They are a thief. They do not want you to return anything but by any chance if you decide to return anything they will rip you off. For my engagemnt party, I ordered a jumpsuit for my fiance with 2 days delivery. The two-day delivery changes to 4 days delivery and they told me we need processing time. So do not trust their delivery time. They are just liers and scam. In my return receipt, they charge me another 7$ for "RL Fee Psuit "(which I do not know what is that). Date of experience: May 23, 2019I wish this would let me select 0 stars. Absolutely worst customer service ever. The dress I purchased on the website was completely misleading. It turned out to be a full size smaller than it was claiming to be! I called customer service discussing the dimensions and how it does not match up. Also how I own a bunch of other dresses that are all the same size so I have never had reason to doubt their sizes could be so variable. But even then they would not allow me to exchange the dress for the next size up. DO NOT PURCHASE. Date of experience: January 30, 2015Buyer beware - if you need to return, you're out of luck. No exceptions! I agree with the horrible customer service and return policy of BCBG. The process to check out was flawed and required three attempts. In the last go-round, I ended up with an item in my shopping cart, accidentally. My to my chagrin, BCBG will NOT let me return it. I explained the details, I had my credit card company willing to speak with them, as they had noticed the repeated and failed attempts to process the order - but still NO. As other reviewers mentioned, you have to wait for a supervisor to call you back... and the person I spoke with was incredibly unprofessional, beyond rude and the worst listener imaginable. See ya BCBG... I am happy to spend what I used to spend with you at other retailers! Your end is in sight - service trumps style... especially when there are lots of other options for great style. Date of experience: February 10, 2019I've been a very loyal customer of BCBG because of the great quality and because of the sales when I can afford to get. Tonight I had a very bad experience with Lisa (shown on my receipt) at St. Johns Town Center, Jacksonville, Florida. There was a messed up on the price tag, long story but since 90% of my closet's clothes are BCBG, I didn't expect the rude response when she repeatedly said: "you want it, yes or no"? Like forcing me to decide right away and made me feel humiliated, instead of making me, as a loyal customer, to make better informed decision and feel-good experiences. The store is closing down, her behavior stopped me from going back. If she "Lisa" goes shopping, does she want to be treated the same way? Date of experience: February 18, 2017I have a love hate relationship with this site. I love it because they never send me the wrong item, shipping is fast and good, customer service is good- the designs are fantastic I love them all. I hate it because things sell out so fast, so you have to order before the big sale and BCBG gets all my money. Then items go on sale, and you have paid the higher price. Try and wait for the sale and you get nothing! BCBG fits so well for real bodies with curves- not just the boy body cuts. I wish BCBG had more discounts Date of experience: January 4, 2012Placed an order on their web., and waiting for a week there is no updates on shipping status. So I emailed customer service and was told that my order has been canceled cause inventory was deleted (sold out?) (I don't even know what does that suppose to mean.) and I browse their web again, try to find dresses for my weekend events, it turns out both dresses I ordered are still available in my size. I don't know why the customer service lie to me for.. Date of experience: December 7, 2017I placed an order with BCBG online. They shipped it to the wrong address and they blamed me for the mistake. My phone automatically puts in the correct address and not even on Google does the address they shipped it to exist. My credit card will not approve an inaccurate zip code. I have no idea where in the world they got the address from- I called, they said it was my mistake and there's nothing they can do about it. That there was no way there shipping dept could've have gotten it wrong. It was a dress for a special occasion and now the dress is unavailable in my size. After reading some of the reviews here, I'm not even sure they'll refund me the cost. I've ordered from BCBG before and I have no intention of ordering from them again. They couldn't even look up the order number and just correct the address and resend my goods. What a backwards way of doing business in 2022! ALL the customer service numbers are outsourced to Mexico and they do not transfer the call to any management or supervisors in the US. I've emailed them twice and still no response. Awful service. Stay away! Date of experience: June 3, 2022This is the worst customer service I have ever experienced. I've had to contact the BCBG online customer service and their corporate service phone number over and over and over again because NO ONE ever replies, or, they reply with a horrendous copied-and-pasted response that shows they didn't even read the original inquiry. Every time I reach out to them with the problem *they* caused, every reply is telling me their department doesn't handle that and to contact X Other department - so I do - and then that department tells me they don't do that and to contact a completely different one. It's a despicable cycle that has occurred more than ten times - NO ONE is willing to help you. And when you call the corporate customer service number, they tell you the exact same thing, "Oh we don't handle that, you need to contact X." Everyone at this horrible company refuses to do their job. I will never, ever take my business here again and will tell all my friends, family, and online social circles of this disastrous experience. This is why the company will likely go bankrupt a SECOND time. Who the heck is "running" this company and overseeing the HR and customer service staff? It's bad business management supported by even poorer human capital. They should all be completely embarrassed and ashamed of themselves for treating loyal customers this way. Service Value Shipping Returns Quality Date of experience: April 15, 2020I bought a pair of beautiful suede boots from Dillards. I am finding out cheap and faux leather can be used even if its has particles of leather. Low Quality and high prices. Tip for consumers:Check the interior for genuine leather or you can be ready to throw away after a two years,. Products used:Boots, Suede leather on outside, fake leather and peeling on the inside... Leather overlay.. Service Value Quality Date of experience: September 9, 2021At first glance the website is fashionable and is worthy my trust. But if to look at it deeper and start communicating and buying here is something that changed my mind so much. I was not that satisfied with it. Date of experience: December 19, 2017I have been a long time customer with BCBG. I recently bought something online and went into a store to return it. You cannot return items bought online to a BCBG store. If you bought online you can only ship it back. This is horrible customer service. I bought online assuming that I would be able to return in the store since they are the same company. Sad to say but they just lost a customer. I will never buy online from them again. All well known reputable stores will allow you to return items to the store. I do not need to shop at a store that does not offer a customer convenience. Date of experience: November 29, 2018Love their clothes and I miss shopping at their stores in New Jersey. Glad I can still shop there online. Date of experience: June 3, 2015Love this line. Sold at Macys Reasonable Well made Trendy and very wide selection *********************** Date of experience: December 24, 2017