I'm on my third Dyson stick vacuum over a ten year period. Although a web search shows the expected life span is 10 years, if this is your primary vacuum it's more like 3 years. Now you're wondering why I keep going back to Dyson since they cost so much more and don't last as long as they claim. The short answer is performance. It does the best job removing dust, dirt and pollen and also can go under most furniture. I bought another brand with a 30 day return policy and did my own comparison so saw for myself Dyson really does clean better. Another plus is I've been able to use the majority of the old attachments I've acquired so it's not all lost. Products used:Dyson V8 Animal stick vacuum Service Value Quality Date of experience: May 28, 2023Absolutely terrible. The head broke within 2 months, we were told it's because we dared to use the max setting...the entire reason we bought it. So you pay way over the odds for a specific feature that you are then told you can't use because it will continue to break the machine and next time you won't be getting a replacement for free, let me tell you. If I even broach the idea of using the max setting now, it will work for an monumental 5 seconds before draining the entire power of the thing and then requires a 6 hour charge. Insanity that it can marketed like this when it's utter tripe. Avoid, avoid avoid... Service Value Shipping Returns Quality Date of experience: February 19, 2024I purchased a new V15 absolute from Costco, and after 2 months of use the vacuum stopped working. After spending an hour on hold, I finally was able to speak to someone who walked me through the extract troubleshooting steps I did prior to calling (so a waste of time) they then determined the machine needed to be replaced. I shipped the vacuum back to Dyson on Dec 4th and now one month later still haven't had confirmation on when I will receive the replacement. The lack of support, difficulty to reach any customer service rep who knows something, and total lack of empathy for customers who spent hundreds of dollars on a vacuum that lasted 2 months. Dyson has lost a customer for life. Date of experience: January 3, 2024Ordered vacuum on 10/10. Never received and charged. Followed tracking of package showing Sam location in Kentucky for 10 days. Followed up through web site. Told us was in Kentucky and they had so many days yet to ship. Still no pkg. Called direct yesterday and same message. Pkg delayed no notices. Could not credit account for another 10 to 12 days. But charged immediately! Poor service poor communication. Will never order or purchase a Dyson product again! Products used:Vacuum nobe Service Value Shipping Returns Quality Date of experience: October 21, 2023I bought the Dyson Ph4 humidifier/purifier online. Dyson's delivery company is Purolator - anyone familiar with this company would understand how bad they are. Purolator failed to deliver my package three times because of "weather conditions." Even though I have two legs and can walk outside and see with my two eyes that it was nice and sunny out. I called Dyson to request my package to be delivered by Canada Post because I would not waste my time waiting for Purolator to deliver my package - my request was declined. I just requested a refund. If Dyson labels itself a top-end product company, it should provide its customers with good delivery services. I would never repurchase a Dyson product. Service Value Shipping Returns Quality Date of experience: April 20, 2023Dyson is not a good brand they are overpriced. Have only a one year warranty which is fishy considering how expensive it is and you hear big brand like Google and ring who replace products after 4-5 years. This is because you pay a thousand dollars for a vacume and then it breaks in a couple years. Mine lasted 4 years I called customer support and they wanted me to send it to them to fix that I would have to pay for. Sad a vacume that expensive lasts 4 years. Will never buy another dyson again. Date of experience: April 16, 2023Customer service is horrible. I have been trying to get a refund on a battery I shipped back to them in October 2022. It's now January and I still do not have my refund. They sent me a conformation that they received the part, but I was never credited the money to my credit card. I have contacted customer service and did the chat as well. Now they are telling me they have no record of receiving my part even though I received a conformation email from them. They are not even willing to give me a supervisor's email to forward my conformation email to. They are only giving me a generic support email account to forward the email to and what a surprise, no one has contacted me back after 4 days. I did contact the better business bureau and filled a complaint. They rip people off! Tip for consumers:do not buy anything from Dyson! Service Shipping Returns Date of experience: January 23, 2023DYSON CUSTOMERS BEWARE! I ordered a vacuum for a Christmas present. Dyson's site said it would be shipped in 1-2 days. I waited 9 days and still did not receive my tracking number. I called Dyson and the lady I spoke to said that she could see that the vacuum had not been shipped yet and agreed it wouldn't make it in time for Christmas. So, I canceled the order. The Dyson lady then told me that I would not get my refund until the vacuum arrived back to the factory. I said, you just told me it never left! And she started with I'm sorry sir, that is our policy. I asked to speak with a supervisor and the Dyson rep. Said she was a supervisor. After 15 mins of trying to get my refund, I gave up. It is now going on for 3 weeks and still have not gotten my refund. So, I had to go to my Credit card company and put in a dispute. Dyson customer service was by far the worst I have ever dealt with. CUSTOMERS BEWARE! Products used:Dyson V8 Absolute Service Shipping Returns Date of experience: January 5, 2024Dyson sells inferior product and has the absolute worst customer service. Dyson's claim is that their vacuums should last 10 years. However, when I attempted to file an injury claim related to my Dyson vacuum, they basically said too bad, so sad that I would expect my 6-yr old vacuum to actually properly function due to normal wear and tear…and don't bother trying to talk to a service rep. All they say and keep repeating is "no worries". If I could give them less than a 1 star rating, I would. Tip for consumers:That dyson sells junk Products used:Dyson vacuum Service Value Shipping Returns Quality Date of experience: August 2, 2022I loved my Dyson supersonic hair dryer until it broke. My Dyson hair dryer stopped working after 4 years of use, despite my regular filter cleaning. I contacted customer service and was instructed to send it in for repair. However, when the technicians received it, they informed me that they didn't have the necessary parts to fix it. I was surprised to hear that Dyson corporate had refused to provide the parts, even though they still manufacture the Supersonic dryer. This experience has left me feeling disappointed with the customer service I received from a company whose products I have previously enjoyed. The only option I was given was a 20% discount on a new product, which seems to be a ploy to force customers to purchase new items instead of repairing the old ones. As a loyal customer who owns multiple Dyson products, I expected better customer service and a longer lifespan for a product that cost me $500. I will not consider buying another Dyson product unless they are willing to take responsibility for their products and provide better customer support. ​ Date of experience: November 1, 2023We have owned several of the cord free Dyson models. They have all performed extremely well. Customer Service has been incredible with any issues that arise and exceeded our expectations. We are very happy customers and love the products they make! Date of experience: November 5, 2019I love the Dyson vacuum product so I gave it a try to order a Dyson hair product on their website. Bad idea. Upon receiving it I found out it does not work for my short hair at all so I immediately requested a return. It took so long to get the return shipping label by email. The shipping label also acted so weird when I tried to print it. It printed backward. It never happened with my Amazon or other website purchase like this. I ended up doing a screenshot to print the label in order to make it work. After they received my return item it is taking now forever to receive my refund. Will never buy another product on Dyson website again. Tip for consumers:Buy Dyson from other retail stores if you like their products. Don't buy from their website directly. Service Value Shipping Returns Quality Date of experience: April 25, 2022We recently purchased the v11. The vacuum is by far the best model yet and performs excellent across all surfaces. Perfect for pets, small and medium jobs. Dyson support has been great and their sales staff is amazing. Date of experience: December 4, 2019Dyson customer service is appalling. No refund has been provided after incorrect parts were sent out by Dyson 2 months ago. Every time i call up, the agent is saying something different. Rang about 4 times and whatssaped their Dyson chat as well - no luck. Explained to the agent I would like to make a complaint and he hung up and didn't bother calling back either. This is now being escalated. Service Value Shipping Returns Quality Date of experience: August 31, 2022I would give zero stars if I could. I will never buy any Dyson machine ever again. Having been a fan for years and wanting to support a British company. I paid to get my machine fixed in June (five whole months ago). It's still not fixed after an ENORMOUS number hours of talking to customer services and repeating the same questions AGAIN AND AGAIN AND AGAIN right from the beginning of the whole story and all the tests they want to run though AGAIN AND AGAIN AND AGAIN. And THREE WHOLE DAYS waiting at home for them to collect the machine, which they didn't. I gave up and asked for a refund and told the repair is NON REFUNDABLE even though my machine hasn't been fixed. I plan on telling everyone I know. Awful awful treatment of your faithful customers. Products used:Dyson eye Service Value Returns Date of experience: November 5, 2023Arranged a repair for a Dyson hairdryer that is still under warranty. Dyson took a week to pick the machine up. Despite the fact that I sent them a screenshot of the confirmation of my warranty to May 2024 (now sent 3 times) they have repeatedly refused to honour the warranty and they said that I have to pay £99 for a replacement refurbished machine. Unusually, customer services told me that they have no complaints procedure and there is no way of escalating a complaint. Dyson also insist that ALL documents of proof have to be sent to them on What's App which is, in itself very bizarre. Quite difficult for me due to a disability that makes it very difficult for me to type on small phone screens. Dyson weren't at all interested in my disability, and if they have a policy for helping disabled customers then their customer services staff don't know about it. I am now sufficiently angry that I plan to progress with a small claims court claim. I have more than enough proof for a successful claim... The more people who hold this arrogant and customer unfocused company to account the better. Service Value Returns Quality Date of experience: September 2, 2023I placed an order for a vacuum through their website on 2/19/2022, charging me in full the same day. The order got stuck or lost during shipment with UPS, it stopped receiving tracking updates on 3/1/2022 and clearly shows it was not delivered. I called a few times to get Dyson to get the shipment moving, or send out another vacuum but on 3/23/2022 when that failed, I canceled my order. I was told at the time I didn't need to do anything and I would receive a refund within 10 days. I called back on 4/5/2022 after not receiving a refund and was told I need to wait 20 business days from the date of cancelation. I called back on 4/21/2022 when I still haven't received a refund and now I'm told I need to dispute this through UPS. Their customer service is absolutely terrible. They've had my money for over two months now. I never received my order. I do not recommend ordering from them. Service Value Shipping Returns Date of experience: April 21, 2022My 1 year old Dyson dropped and the latch that attaches the canister broke. I called Dyson to find out how much it would be to repair/replace the button I called multiple times, but no one picked up. Left voicemails, but no one called back. Finally went to store with my vacuum and waited an hour to speak with a technician. A lady came after I had been there for 40 minutes and they helped her before me. Once they were done with her they looked at my vacuum and told me that it would be about $350 to fix. They offered me a new one with a trade-in for about $450 which was about $50 more than I could've gotten on their website without a trade-in. The website states a 20% owner loyalty discount. I asked for that but they wouldn't give it to me. Entire process took about an hour and a half. I'll probably buy a shark next time. Wrote this review and Dyson quickly responded with a comment about how concerned they are and asking that I write to their customer service. I did. Twice. 5 days later and I have yet to receive a response. Service Value Quality Date of experience: January 17, 2024I ordered an upright vaccum from dyson.Com website at checkout AFTER all info was entered including my CC info I was given a msg that in "order failed". No additional explanation. I started the order again from the beginning... same respons Date of experience: December 1, 2016I bought a $700 Dyson animal vacuum directly from the company one year and three months ago. The beater bar failed after one year. I took it to the Dyson repair center who said it was unfixable, fill out this ticket and they will send me a new one. I stupidly filled out the ticket and left. After 2 months I contacted Dyson support and they had no record of my ticket. They also have no record of my ever buying the Dyson from them and refused to do anything to help regarding my $700 useless vacuum. Luckily I had registered the vacuum online and was able to request a new beater bar through that service. That was six weeks ago. They are backordered with no ETA. I just bought a new Shark vacuum cleaner which knocks the socks off of the Dyson at half the price. I will never again buy a Dyson and I recommend you do not either. Absolute junk with absolute $#*! customer service. Much better quality products available from other companies Tip for consumers:Avoid like the plague. Do your research, and get a better brand. Dyson is overpriced crap Products used:Dyson vacuum Service Value Shipping Quality Date of experience: June 6, 2022I bought a new Dyson Hot & Cool Air Purifier which on delivery didn't work at all. I contacted the retailer who was then out of stock and they told me that they had sorted the matter out with Dyson who I was told would exchange it, and all I needed to do was phone them. I then phoned Dyson from work, and after going through everything over approx 15 minutes I was told that I had to carry out some checks on the machine before they could exchange it. I explained that the machine was at home and so I had to phone back. I then phoned Dyson later that afternoon and spent another 10/15 minutes going through everything and then they said they had no stock. I asked when they would get stock in and they said they didn't know. I asked whether it would be a week or so or months and they said they didn't know. I said I was disappointed and could they provide another model for the same price, but they said no. That meant Dyson couldn't help and left me with no alternative but to go back to the retailer who had sold me the defective Dyson item and ask for a refund. I was very disappointed as anybody would if they had bought something new whether it was a car, washing machine or expensive air purifier that doesn't work from day 1, I'd been given the run around and there was no help replacing it. Products used:Don't know yet Service Value Shipping Returns Quality Date of experience: February 15, 2023I bought a Dyson purifier in February 2023 and registered it in March 2023 the power cord burnt up and we brought it to be fixed which was supposed to be under warranty and we drive an hour and a half to bring it to be fixed Only to be told that my warrantee was up and then stayed on the line on the telephone for over 3 1/2 hours going back-and-forth with customer service and supervisors telling me now they need a copy of my receipt which they had in March 2023 in due to the inadequateness of the employer of Dyson's customer service in them not doing their job. My information was not properly put into the computer so with that being said, I am still waiting two hours later for a callback from another supervisor, and then I was told that they cannot give me corporate number so that I can make it proper complete Tip for consumers:Very poor customer service and customer relations, Products used:Dyson air purifier and 3 Dyson vacuums Value Shipping Date of experience: November 17, 2023I have had an AWFUL experience with Dyson, thus far. First, my blow dryer blew out after only 1.5 years of owning it. Then, I waited 1 hour and 15 minutes to speak to a representative (Kevin) to get a new one. I sent the malfunctioning Dyson back on December 4th and Dyson received it on December 8th. I kept waiting for my new Dyson, but it never arrived. On Thursday, January 4th, after getting tired of waiting, I called back and spent 1 hour and 40 minutes waiting to speak to a representative and then coincidentally, got Kevin again. I explained that I never received my new Dyson. After another hour of him researching what happened to my order, he then told me that the reason it was not sent was because they did not have the same model I had originally in stock. This INFURIATED me even more because the first time I spoke to Kevin he had already informed me that my original color was not available and I told him I did not care what color I received. Kevin informed me that Dyson would send me a green and pink blow dryer instead and I would receive a tracking number in 24-48 hours. It's been 120 hours, and I have yet to receive the tracking number for my new Dyson. FYI, Kevin was great! Not his fault at all! Products used:Dyson Supersonic Service Value Shipping Returns Quality Date of experience: January 9, 2024This is my worst customer experience in 67 years. I bought an $800 door stop. Dyson no longer makes parts. Oh wait, they do, no they don't. Every sales rep gives incorrect information and incorrect part numbers. I give them my freaking serial number. How is it that I know more about the product than they do? I HAVE BEEN TRYING TO BUY A PART SINCE APRIL. Each time the rep gives the wrong part number and it arrives and won't work. Today I asked to speak with a sales supervisor. She had me searching for parts on Google. This is the worst customer service ever. MY DOG KNOWS MORE THAN THESE REPS. SHAMEFUL. I see from FB comments that I am in a league of customers that Dyson has screwed. Service Value