I placed an order and never received it. When I checked, the status showed it was delivered, but my Ring camera footage revealed that it was stolen. I contacted customer service and the support I received was terrible. The representative told me to file a police report so the police could talk to the person who stole the package—an absurd suggestion. I requested to speak with a supervisor but they couldn't get one. The representative then mentioned that their website doesn't state that I'm responsible for paying if the item is stolen (after I asked). Frustrated with how much they suck, I'm now heading to the Better Business Bureau to file a formal complaint. This will be the last time I order anything from them. Tip for consumers:They need to hire reps who understand and speak english to help customers. Products used:None Service Date of experience: August 13, 2024NEVER EVER purchase from these jokers. I was told by customer service person Julio that I would receive my purchased product in "a few days." I needed it for film shoot. (insert laugh here) I received an email saying it went arrive 7-10 days later. This is unacceptable and I wanted either a full refund or for them to expedite my purchased product in the promised time. Was on the phone for an hour going in absolutely nonsensical circles with people that are either oblivious to common sense, or going off of a script. One person from the Philippines had no clue as to what she was saying. We will be sharing our experience with everyone. Tip for consumers:These guys were awful. No help, lying and broken promises. Will seek to purchase from BH Photo next time. Products used:4 tb Samsung SSD Service Value Shipping Returns Date of experience: July 21, 2023Bought a new piano and was delivered pretty quick. The piano did not come into original packaging, but an open box. The package was 3 boxes taped together. Without the original packaging, I am not able to send in the mail in rebate. Customer service said they will try to find the box as a solution, which tells me they don't care about customers and quality of their company. I am now getting harassed to return the item which I was told to wait for two days. I hope they figure out their mistake and make it right to the customer. Products used:Piano Service Shipping Returns Quality Date of experience: August 17, 2023They are very shady in the estimates for trade in values. Get different answers and price points. Also pre ordered a body camera, did not ship when came in even though was listed on their website as available and even was told it was in stock. Will not recommend, trade or buy from this company. Not a great experience at all. Customer service is terrible Tip for consumers:I would not recommend this company for anything. Products used:I did a trdae in and valule changed dependong on trade in for credit or pay out. If trade in for credit which I did, they changed the value because it was applied to a new item. Very shady dealings. Service Value Shipping Returns Date of experience: November 21, 2023Adorama charged my credit card for an unauthorized charge and shipped me a lighting stand I did not order. It took months of emails and calls to customer service (which is all now done in the Philippines) just for them to have the package picked up and returned and then my bank went after them to get the money back. It was a nightmare! If they have your credit card on file, watch out, they are total scammers. Service Value Shipping Returns Quality Date of experience: August 8, 2023I regret dealing with them recently. I was shopping for a good price on used (E+ quality) cinema camera for several months. Finally there was a deal, price was sweet and the camera was technically new. The next day the order was put on manual HOLD. Then they started to ask me questions about my landline phone! Not a cell. I realized that they do not have camera in stock. Just a false advertising to attract more internet traffic. They are clowns Tip for consumers:I wasted so much time with Adorama. Products used:BH Photo video, amazon, aliexpress, newegg Service Value Shipping Returns Quality Date of experience: August 23, 2023Adorama refuses to ship my item. It's been over a month and they keep telling me it will ship the next day. Email support and phone support have been rude, sarcastic, and have threatened to "throw away" my item. I'm so surprised by this exchange and their incredibly unprofessional and childish behavior. I would just like my item. Tip for consumers:Purchased two DJI transmitters. Ended up not needing both so I initiated a return. I guess I accidentally returning the wrong one (different serial number) so I sent the second unit back to them as well. They now have BOTH of my units and refuse to return my original transmitter. They won't refund it or send it back. They're just keeping BOTH transmitters and only refunded one of the two. I paid out of pocket for my shipping there and a return label for them to us. It's been over a month. Products used:DJI Transmitter Service Value Shipping Returns Quality Date of experience: July 30, 2023I placed an order for a laptop. For some reason they needed additional verification. I immediately emailed them at the email they provided. They didn't respond. Few days later they just canceled my order and the laptop was not available anymore. They did nothing to rectify the issue. Terrible service and customer support. Stay away. Service Value Quality Date of experience: September 3, 2023Called in to ask about an item on backorder. As soon as I stated I was going to wait on ordering until stock arrived, I asked a following question and was hung up on promptly. Seems these guys at Adorama only care about taking your order and don't care about any other part of customer service. Learned quickly that this is a company that needs to be avoided. Products used:A different retailer Date of experience: February 8, 2024I bought a drone from this company and it was shipped in fulfilled by Amazon. I had the drone for less than 14 days and ask for a refund. Return the drone in brand new condition only through the drone maybe 30 minutes because it was too small to fly in the area I live in with the winds here. The drone was $989. They charge me a $480 restocking fee because they claimed that I sent the drone back late I have since then contact Amazon and Amazon filed an A-to-Z claim against this company adorama to give me a full refund, I would never recommend anyone shop with this company. I when I spoke to a representative for adorama, they were very rude. They didn't want to help me in the situation and refuse to give me any more money. Products used:Drone Service Value Shipping Returns Quality Date of experience: June 21, 2023I placed order for golf range finder and paid for on Oct 2. Later I knew that shipment would be made on Oct 9 due to shop's holiday. If I was informed its long holidays when I made order, I would never use this shop. Anyhow I was noticed arrival time Oct 11, Unfortunately I have not received item yet as of 20:00 pm PST. It is not fair that they took my money long time ago but item is not in my hand yet. Date of experience: October 11, 2023Bought a Evo 2 battery, and it didn't work so I sent it back. They said no problem they received it and would repair or replace it in 30 days. 30 days later I contacted them and they said 90 days, contacted them again at 80 days and they said they never received the battery and to take it up with UPS... UPS has a signature of delivery from them. Adorama will not answer emails or phone calls. Shady company with more than a few BBB complaints. Products used:Autel Evo 2 Battery Service Value Shipping Returns Quality Date of experience: November 11, 2023I was told a specific number over the phone that my camera was worth. I was selling my beloved camera to pay for my wedding. Then I get to the store and Eric is not there. Remember the name Eric here because he truly needs to be fired. I spoke with his coworker who then gave me a lower number. Then Eric returned and gave me an even lower number than his coworker. I explained to Eric that this was beyond ridiculous and why would I ask for a quote to begin with if he was going to lowball me this much and he knows its to pay for my wedding. Next time I am selling something I truly value, I will go to B and H. And hopefully they dont hire Eric after he is fired here. Someone please fire Eric. And if you are ever selling your things, do NOT speak with Eric as he does not care. Service Value Shipping Returns Quality Date of experience: March 21, 2024Electronics are changing so fast that it seems we're always behind in technology. But Adorama makes cutting edge products accessible. Their customer service is friendly and if they can't help you they find someone who can. We are waiting until Christmas to open! Date of experience: December 7, 2019Slow shipping, took almost 2 weeks. Awful packaging, ripped box right through the "handle carefully" message. This was a piano so you can understand my concern. Thankfully it appears to be working but this is just an unacceptable lack of care. Date of experience: May 8, 2020The item was a refurbished 2019 iMac. It arrived in perfect condition with a keyboard and mouse. I did have to restart it to reconnect it to the hard drive. Then I used Migration Assistant to transfer all data from my other iMac. Everything went smoothly. I did have to delete some older apps and reload them with newer versions. I also purchased Microsoft Office for Mac, 2020, and it runs flawlessly. I will download firmware updates as needed. My essential apps and their data seem to be complete. I have been buying camera gear from Adorama for many years and have never returned anything. Tip for consumers:There are many websites that can guide you through problems. Just Google the equipment and the problem and scroll through links until you find the fix. Products used:IMac, keyboard, mouse, lightning cable. Service Value Shipping Quality Date of experience: March 17, 2020Bought a gopro hero 11, after 24hours they emailed me a verification for my credit card, they said they cannot accept credit card and I need to wire transfer them a payment with $20 processing fee and it takes 10days for them to receive it. Scammer Service Value Shipping Returns Quality Date of experience: July 12, 2023Adorama is a great company and I like supporting them with my business but UPS could do better for their customers. My shopping experience was easy enough, but receiving my package became a distressing problem when the package missed two deliveries. I finally picked it up today, however, and I am very happy with the camera. Tip for consumers:If you can, use USPS for shipping or have the package go to a UPS Customer Center. Products used:Sony PMW-F5 Service Value Shipping Quality Date of experience: July 30, 2020They sent a Camera we ordered with NO battery. Can't use the camera without the Battery. Their service is Pathetic. Horrible. They take Saturday off instead of sending the Battery. The people that work there are extremely unprofessional and rude. They could care less. Please do not buy from Adorama. Tip for consumers:The people that work there are extremely unprofessional and rude. They could care less. Please do not buy from Adorama. Products used:Nikon D850. I could not use it as they shipped it missing a battery. It took forever to get them to ship the Battery. They do not work or ship on Saturday. Ridiculous service and extremely unprofessional. Date of experience: May 29, 2023>I've purchased some new and used equipment from Adorama and they fooled me into thinking they are/were a reputable company. My mistake was accepting their offer for two lenses I want to sell. Their offer was either a total cash trade-in of $984.19 or store credit of $1,003.87 which seemed fair, but as I was about to find out it's just a ruse. They falsely claim that item inspection may take up to 3 business days, but After sending them my gear, they did nothing, zero, zip, nada with my order for over a MONTH. Three emails yielded ZERO response. Chatting with customer service is also a waste of time because the Adorama Trade-in Dept. for unknown reasons is outside the customer service realm. But oddly an Adorama CS Ambassador did respond to Facebook Messenger and asked m to email her. Although she was somewhat helpful, and acknowledged "I understand your frustration completely, and I sincerely apologize for what happened. There's absolutely no excuse for the trade experience you've had with us." After several emails with her she returns with the final insult of offering $807.00 -- $177.19 LOWER than their lowest offer. Beware that Adorama is not reputable and is a bait-and-switch company. Tip for consumers:Beware -- don't ever trade with ADORAMA Products used:A different company Service Returns Quality Date of experience: January 20, 2024What a horrible experience. Their arrogance is unmatched by their ability to lie and deceive along they way. They tell you what you want to hear and have no problem in breaking promise after promise. To make matters worse they charged my debit card an additional $1500+ without even telling me. No apologies, just more arrogant responses. Adorama is not to be trusted. If you choose to do business with them I recommend you use extreme caution. Especially the Used and Trade department. It took them 3 months to deliver on their original two week promise. Look below for more lies from Adorama. I returned Helens email (see her comments below) with a description of what happened and copies of more than 25 emails detailing the issues at hand. Including emails from Adorama admitting their mistakes. I'm yet to hear back from her. Date of experience: October 22, 2015Very good experience shopping with these guys, great prices and selection. Only complaints are the shipping took extremely longer than normal on one of my purchases and Ive had to be refunded once for unknowingly purchasing something on back order, overall this is an amazing site for photographers and consumers to shop. Date of experience: December 21, 2013It takes customer service 2-3 days to respond to my messages. Not only that, but they gave me the wrong tracking number and said my package won't be shipped until after Christmas even though I'm my initial message I prefaced it with, I need this by Christmas. I then took out a credit card to pay for this from this company, still working on trying to get a refund or product so my wife can have a Christmas present... Date of experience: December 13, 2020I ordered a Drone bundle. One of the items included did not work. I have sent several messages to several different email addresses and have not received a single reply. When competitors like B&H provide excellent customer service, there is no reason to risk doing business with Adorama. There are a lot of recent 1 star reviews all over the internet. I assume they have had employee problems post-pandemic, but the reason doesn't really matter. Other places are still providing much better customer service and support. Service Value Shipping Returns Quality Date of experience: December 5, 2022Date Ordered: 11/21/2010 Order #: *******-1 I ordered an iPad via Adorama.com and two days later received an Email stating that they have cancelled the order because of: "The reason is this item is only sold in our store and not through the Internet." In the mean time, I have already purchases an extended warranty and had to cancel it with penalties. When inquired their reply was: "We do not even hold them in our warehouse for Shipping." Date of experience: November 23, 2010