Home Depot's anti fraud unit deactivated our $500 gift card. The stated reason is that $500 cards are unusual. We have worked with them for ten months, but they have yet to refund our money. We have provided copies of bank statements and cash register slips. We have followed all requirements, but nothing. If you value your money avoid Home Depot gift cards Products used:Gift card Service Value Quality Date of experience: December 16, 2024I paid cash for a tube of Gorilla Super Glue Gel. It cost about $6.00. After approximately 1 to 2 weeks I couldn't find the receipt. I returned the glue because it was dried up inside. I suspect it had been on the shelf for a long time. I asked for a store credit as I wanted to buy a different brand of glue. I was informed that without a receipt and because I paid cash they would not take it back. What a policy. My advice is to shop at LOWES OR ANY OTHER HARDWARE STORE. Service Value Returns Quality Date of experience: December 11, 2024I chose whirlpool appliance package. The installers left a huge mess. They didn't get my signature saying I inspected every thing. The microwave was installed incorrectly and had to be reinstalled. They left in a hurry not giving me an opportunity to check things. I began thinking I had received open box or returned items. Do to dings and scratches. The oven has never worked properly causing an undercooked Thanksgiving meal. Date of experience: October 25, 2024Purchased Life Proof Vinyl Plank 22 ml and had it installed by Home Depot. After 2 months Floor started buckling in several areas. The installers never leveled floor or even brought a level along? Their Video on how to install LVP is a Crock! This floor scratches very easy. The installers were in & out. Damages on Fireplace Frame was bent. Also, No Transition Molding. Installers used shoe molding? Contacted HD many times due to constant Sorries & Broken Promises. Still not Resolved with a Case # or Repaired. HD Customer Service and Care is Terrible. They did not Stick to The Right To Cure. Now it's come to the point with The BBB. Save your Time & Money. The Product is Not What it Says. My Option don't have it installed by their Sub-Contractors. They All Are Very Unprofessional. Service Value Shipping Returns Quality Date of experience: November 6, 2024As our refrigerator went out while on vacation we needed an item immediately. In the mean time we salvaged what we could to store in an ice chest. We were promised delivery within 3 days we received a call that we would not receive the refrigerator for 6 days. In the meantime we are living out of an ice chest. As we live in the Pacific northwest, we were told that we could not get delivery due to a hurricane. As we all know the PNW is known for our "hurricanes"...NOT. There is seriously something wrong if your supply chain for the pacific northwest is affected by a hurricane on the SOUTH EAST COAST. When asked if I could by the floor model we were refused. As I have a printed manifest from the store with a promise date and they are now in breach of contract. When asked if we could buy the floor model we were refused. We are currently living out of ice chests we were told "oh well you'll just have to wait". My husband & I have agreed to NEVER shop at home depot again. Customer service is NON EXISTANT. Basically told to suck it up and deal with it. Products used:NONE they couldn't deliver Service Value Shipping Returns Quality Date of experience: October 1, 2024We Bought a Samsung washer at Home Deport,on Aug. 13,2024. First load of laundry it stopped half way, called HD to return it, they said they would not take it back, Samsung had to take it back. Samsung said we repair it, but if you want to return it, you have to bring it to Home Depot. Home depot has a 48 hour return on Appliances, even though we had called on the same day when the machine was delivered, and the first load did not make it, that did not count for Home depot. Now we have been waiting 4 days already on a call back from Samsung to find out when they will send a repair person, in the meantime we have a mountain of laundry laying around. Nice job, Home depot! Products used:samsung washer Service Value Shipping Returns Quality Date of experience: August 15, 2024Granite counter installation. Not knowing after installation what to look for, was told to sign here and poof, they're gone. Left with a dirty sticky counter with defects. After a month an inspector reviewed the condition and said he will have someone come out to fix what should had been repaired before installed. A month later no word whatsoever. Called and Home Depot said I should had bought the $400.00 extra insurance (once they leave the house you have nothing, no immediate warranty or anything) and they "will not" come to fix what should had been shop-repaired prior to installation. It seems Home Depot caters to "Blow and Go," sub-contractors and HD does not check for quality control. I would not recommend any service HD would recommend. Tip for consumers:HD needs to review the "QC" of work done by subs, their craftmanship puts HD in distaste when subs perform poorly and not wanting to repeat using HD again for anything. Products used:Had prepaid Service Value Quality Date of experience: August 8, 2024This review is regarding an individual who claims he is a manager at Home Depot Santa Fe, NM. Although there seems to be no proof that this fella even works there. It seems he lives in a world of delusion in which he thinks he is legitimately employed by the company but allegedly lives in his grandmothers basement. If you see Sergio tell him he is doing a great job. Don't reveal the nature of his delusion because he may suffer from another emotionsl "blow out" as it were. Date of experience: July 17, 2024Bought a glacier bay HD*******W faucet last year installed it in a bathroom that is not used much. Went to use it and the pipe that delivers the water was rusted shut. Seems like they used steel pipe for a faucet. Called the glacier bay support and they made me go though a bunch of taking pictures. After an hour they said the book picture did not look like the faucet picture so they would not do anything for me. My advice is to be very cautious buying Glacier bay products. Not sure where it was made but must be a country who doesent care about quality. Products used:Went to Lowes to see if they have better quality in faucets Service Returns Quality Date of experience: July 10, 2024HD makes a big deal as to how they care for the veteran with their 10% discount. Nothing could be further from the truth! NO discounts on lumber - electrical - tools. Their discount is a hollow joke. Service Value Returns Quality Date of experience: July 8, 2024Received a Ryobi hedge trimmer for a gift. Used 1 time and it stopped working. Took the item to Lebanon Homedepot to exchange or get credit for another hedge trimmer. The manager asked if I had the credit card used or a receipt. My answer is no because it was a gift. They had the same trimmer behind us and the items appearance was in beautiful condition. You could tell it had only been used once. The item is brand new evident from looking behind me there was a display of the same trimmers. The manager said she could not return the item because I had no proof of purchase. What! I don't want the money back I just want my defective trimmer replaced. She was argumentative and she wasn't going to exchange the item. I had to deal with the broken item myself. What if I had paid cash? Would that be the same reply and she said yes. In short Ryobi is their brand they sell, brand new item, no cash just a replacement and the manager says that's their policy in Lebanon Ohio. I called another store and they said it's the managers decision. Date of experience: July 15, 2024Do not order anything from Home Depot. I ordered a 4 ton minisplit for 5500 bucks they keep changing the dates of delivery, lie to me when I call them. Do not call back like they say they will, and will still not tel me a possible delivery date or where the unit is. Buyer beware. Products used:Don't know can't get them to deliver what I ordered Service Value Shipping Returns Quality Date of experience: May 8, 2024BE AWARE. I have had 3 items in the past 60 days show higher pricing at checkout than indicated on shelf or on website. How many of us actually check the receipt. I now verify every item. Date of experience: May 24, 2024Home Depo project they never finalise / finished work if you plan to hire them be ready to do by your self or hire another one to clean around all frames add compound then painting it as this is the final pictures after they done and complete the work that's cost me almost 9 K! Service Value Quality Date of experience: February 27, 2021Order placed AT pro-desk yesterday. Delivery scheduled for today. 1230 pm, delivery made. With missing items- identified by driver and myself. Called store, Pro-desk would not schedule delivery of missing items. ASM Jessica said re-delivery in 2 days, I pay ANOTHER delivery fee, reimbursable. It is 70 miles round-trip to this store. I refused and escalated complaint to Customer Care. Lowes is 37 miles from me...guess where I am shopping in the future. Date of experience: January 5, 2023I cannot slam Home Depot too hard when they messed up my delivery, then I picked it up from the store and returned home to find someone's else's delivery on a pallet blocking my garage door. As frustrating as this was, everyone I spoke to at Home Depot in Maple Grove gave me great customer service - let's be honest - it is hard to find good customer service these days. Bobby was incredible to work with. He was kind, patient and very honest. I greatly appreciated his integrity and help today. I am grateful to see Home Depot is able to find employees like Bobby. Tip for consumers:Do not rely on your delivery being delivered on time and delivery fees were pricy. Products used:Landscaping Date of experience: May 14, 2022Just a heads-up if you live in an isolated location w/little or no competition. Found that the local store could block an item from from being ordered online, to be delivered directly to your home or to be picked up at the store itself. Not sure of the exact reason, but think its due to store working w/contractors and only bringing that product in for them. If item not barred from your state & can be carried at other stores, the way around it is to change your store location on the online site, even using store location in a dif state and see if you can now place the online order to be shipped directly to your home. Did this twice on a flooring product, got the orders through and shipping was $5 per case, w/each case weighing 45 lbs. Products used:floor paneling Service Value Shipping Returns Quality Date of experience: January 25, 2021Home Depot is my go-to destination for all my home improvement projects. The store's vast selection of tools, materials, and appliances makes it easy to find everything I need in one place. The staff are knowledgeable and helpful, offering expert advice and guidance. Plus, the prices are competitive, and the availability of in-store pickup and delivery options adds convenience Date of experience: March 28, 2024I had an issue with my vinyl floor. The planks were popping up due to improper insulation. I was told by the manager this was due to my wife cleaning the floor. Totally untrue we were told if you clean your floor the warranty is void. Are you serious my wife asked and the manager's response was yes. You will have to live with your floor which was installed 3 months prior for seven thousand dollars. I decided to call the corporate headquarters and spoke to a gentleman who said he will conduct an investigation on my problem with my floor. We had three different people come out to examine our floor. The conclusion was an improper installation. My floors were replaced by guys that actually took out the time to do the job properly. I want to thank Home Depot corporate office for helping me rectify my situation. Thank you for caring about your customers needs. Tip for consumers:Who my first installers were and the ratings on their workmanship. Products used:Vinyl floor and boarders . Remove carpet and trim. Service Value Returns Quality Date of experience: May 15, 2022Thank you so much! The Community Vacation Bible School in Clear Spring, Maryland is creating a community garden as their mission project for 2017. We reached out to Hagerstown's Home Depot for a donation of a garden shed. Within two days we had one! Can't say thank you enough for caring. Tip for consumers:Support a store that supports its' community! Service Value Quality Date of experience: May 14, 2017Bought a rooms worth of carpet for $25 dollars it was like 30¢ per sq. Ft. Always have good sale going on, which is great because I love improving my home. I've noticed it's best to check online for deals prior to going in person Date of experience: January 27, 2017They have everything I need with helpful diy projects, calculator, what I would need for a project, videos and so on... Easy online order, delivered to your door. Such convenience. Thank you Home Depot employees! Tip for consumers:If you don't know what you're getting into watch their DIY videos. Service Value Shipping Returns Quality Date of experience: November 9, 2015We were renovating our mom and pop cottages/motel and Home Depot was our main source of purchasing building supplies, materials, appliances, bathtub inserts, windows, etc. The disappointment is that many items such as appliances have to be ordered as there are none in stock. Makes it hard when you need it now for a rental unit. Each store carries different items making it annoying because both stores which are 1 hour away from us are in opposite traveling directions. The returns are easy to make. I like the online system of receiving a receipt as soon as purchase is completed. The staff is almost all friendly at both locations. Both location we use have knowledgeable staff. Loading up your vehicle an needing staff help is always difficult to get. Date of experience: April 8, 2017Good stores, but never enough help available. Just to going to get some keys made always ends up taking 30 min or more most of the time. Sadly they are sometimes more convenient then then their competition. If their is another store 5 min further I will go there first. Date of experience: April 14, 2015Just had a washer and dryer delivered and asked to verify the model numbers before they took it downstairs. Delivery man hired by Home Depot was so disrespectful. They left our old stuff in driveway and basement - drove off and gave us the finger. Products used:Washer/Dryer Service Value Shipping Quality Date of experience: July 13, 2023