I ordered this couch and never received it and they are refusing to give me money back or send me a replacement. They delivered it while I was at work, in the middle of the day in the middle of a walkway, not my front porch. No signature required and just left it there. By the time I got home it wasn't there. I called immediately and they sent me on a wild goose chase with UPS and promised a refund after the investigation was complete. I called back after a 10!day investigation and they are now refusing to refund me or send me a replacement. Just like that I am out of $700 and can't do anything about it. This place is the devil. Don't waste your time or money Service Value Shipping Returns Quality Date of experience: November 18, 2024The return policy is a SCAM. They intentionally DELAY and play games hoping you'll go away. I've been trying to return a defective crappy mattress for 3 weeks and these scammers go around in circles and straight up lie over and over again. I've wasted hours calling to speak with their call centers in other countries. They apologize each time and assure me they are escalating the return to the correct team. They ask for photos then send a list of questions, none of which are relevant to my return - then after I respond to them all - they start all over! "We're sorry, your return was not properly escalated two weeks ago." It's beyond absurd. Over a dozen requests to speak with a supervisor and yet one was never available. I've given up and have just accepted the loss of over $800. It's not worth the stress anymore. Over the holidays too, these people truly have no shame. The whole return policy is a scam. NEVER buy from these fools. Hopefully their corporate offices will respond. We shall see. Date of experience: December 14, 2024They put the capital T in terrible. I ordered a couch at the beginning of November and it arrived with missing parts! The couch looks a complete mess! I reached out to get the missing parts and was offered a $100 discount to keep the couch as is by the warehouse! Which was alot of audacity, I was able to speak to another representative that finally stated there policy was to ship a replacement. My replacement order was started on November 30th and I have yet to receive a replacement! This order was regenerated several times by incompetent reps who clearly do NOT communicate with the warehouse. I paid $1200+ for this couch and have recieved piss poor customer service. I've had reps hang up on me, not return my phone calls and completely ignore this issue. DO NOT BUY FURNITURE FROM THEM! You will lose your money and be stuck with a piece of crap! They have ruined the holiday season for me, as my home looks terrible due to having incomplete furniture! Save yourself the trouble and find somewhere else to shop! Tip for consumers:Nope! Products used:None! I ordered furniture Service Value Shipping Returns Quality Date of experience: November 30, 2024Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late. Date of experience: August 5, 2024Bought a murphy bed online with free 14 day delivery. Paid for it which they promptly charged my card, when the confirmation email came it showed the delivery date at 5 months. I contacted there CS. And was told yes it would be 5 months to which I told her I would like to cancel, She told me I would have to wait until it was delivered then send it back for a refund. I had to get my credit card company to revese the charge because of fraud which they did.They are selling items they don't have, whic is a precurser to usally going bankrupt. BEWARE! Tip for consumers:fraud Products used:none Service Shipping Returns Date of experience: July 26, 2024The selection online is huge and larher than most stores. I was able to find whatbi wanted and it shipped out very fast. Very impressed. Service Value Shipping Returns Quality Date of experience: August 30, 2024Buyer beware! Worst customer service EVER! I have been dealing with them for 10 weeks with no results. I have asked numerous times for a supervisor but they were "never available". Finally spoke to two different supervisors who personally promised to see me through the returns and would escalate my return with the large item return department. Never heard back from either. I finally received an email stating they were working on getting the cheapest delivery fee arranged. Waited days and responded to their email asking for the status….No response. A few days later I received an email stating their return label system was down and I would hear from them once it was back up. Waited a few more days and sent another email requesting them to give me return reference numbers for my 3 returns and I would arrange shipping….still nothing. They should be ashamed of themselves treating customers this way. Beyond frustrating! Date of experience: June 20, 2024I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1 to ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE! I fear I will never see the $1000.00. Products used:Furniture. Service Value Shipping Date of experience: July 5, 2024If I could give a zero I would, the plastic rings to adjust the balloon curtains fall apart at the touch and the lace snags before I got it out of the plastic wrapping. I tried to get a replacement but I failed to ask within the 30 day policy. I was moving. Know this new company will not grant any exceptions to the 30 day policy even if the product they sell is a piece of crap. Sign me as very unsatisfied person who will never ever shop here again. I have lost $75 dollars on this really subpar product. Lesson learned. Products used:Purchased curtains from another site. Service Value Shipping Returns Quality Date of experience: June 7, 2024On June 24th, 2024 a Jeremy Cass Full-Automatic Washing Machine 25 lbs, Portable Compact Laundry Washer with Drain Pump was finally delivered. However, the website never advertised this item as used or refurbished. I was charged over 371.00 for such an item with scratches, scrapes, and discolorations in multiple areas. The extended protection will not reimburse you but credit your money so you can spend it on the company purchasing a replacement or something matching the former price of purchase. Do not buy from this company unless you go in person to purchase. In person, you can choose and know what you are buying. You will not buy what appears used, of course. Customer service was very unhelpful and refused to refund even though they were the company who took the funds and not the third party. I've been waiting for the third party to connect me since 6.26.24. They continue to tell me 1 to 2 business days and we are 4 days from 6.26. I should have received an email, text, or call. Nothing. The worst company and the worst CS services. I'm told to wait 1- 2 business days again because the complaint submitted on 6.26.24 was not submitted or escalated until yesterday 6.29.24. A web of liars! Brood of vipers looking to take your libero. Products used:None Service Value Shipping Returns Quality Date of experience: June 30, 2024Customer service representative hung up the phone on me because I refused to repeat myself a third time. When I called back to explain to another representative that the 20% coupon off entire order was visible prior to paying but was removed prior to charging my card, the representatives lied and stated sale items can't get a coupon sale also (proof of lie attached). I told them I duplicated my efforts and can screenshot it taking off both discounts and the rep ignored me and kept lying. I asked for a supervisor and she came back and said a supervisor won't speak to me because prices change at random and they can't control that. The prices never changed in an hour. The 20% coupon simply wasn't applied. The resolution was for me to charge the entire order again & hope the 1st order from an hour ago doesn't ship from the warehouse & gets canceled. The attachments show that a sale AND coupon can be together. All I wanted was a credit for the difference of est. $59. I definitely wasn't charging over $1000 twice without a guarantee of a cancelation. Service Shipping Returns Date of experience: July 7, 2024This company has the worst customer service ever! We tried to cancel our rug order a few hours after we ordered it, but they can't seem to cancel orders, we had this happen once before, and then charged us shipping back the rug. They also don't update their data. They called me Nadia, I'm not Nadia. And they hadn't updated my address, tried to blame it on PayPal. PayPal has my right address. I will never even order a pencil from this site; Service Value Shipping Returns Quality Date of experience: April 8, 2024Absolutely deplorable. Failed to disclose return policy and subsequently stole $200 from my refund. They won't respond to my email or calls. I'll see them in small claims court. Date of experience: May 28, 2024I order a bedding set on Feb 13,2024. After almost 10 days, I received a small box with only a set of two pillow cases. I called customer service and after they gave the run around, they finally agreed to send me a replacement. I asked the agent to make sure that the warehouse sends the ENTIRE set. He kept saying: "I got you." Today, I got the second delivery and guess what? A small package with a set of two pillow cases. I called the company's corporate office in an attempt to file a complaint. I was told that if I want to complain about the company's customer service, I need to call customer service. I used to be a loyal customer of Bed, Bath and Beyond for years. NEVER AGAIN. Tip for consumers:I would not buy anything on bedbathandbeyond.com. Better to use other websites that actually follow through and send the things that one ordered. Products used:None Service Shipping Returns Date of experience: February 29, 2024Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea. Tip for consumers:Better explanation of the item transport from US into Canada would like full processing information and time frame in real time. Too many thefts my chair left outside my apt without notifying me no picture to refer to either. Company uses a multiple of carriers was confused who actually delivered my chair. Products used:Home pop sage leaf dining chair Service Value Shipping Quality Date of experience: April 7, 2024Biggest scam on the market next to temu. Like wasting money on things that fall apart in a few weeks? Please continue to shop at places like this. Products used:A kitchen hutch Service Value Returns Quality Date of experience: July 6, 2024I am beyond frustrated right now. I've been trying to delete my credit card on file as I do not want to make purchases anymore, and it is undoable. The instructions on how to do it won't work. Unchecking the box temporarily hides the information, but checking it brings it back. The agent I called confirmed this. The only way delete the old info is by making a purchase and adding in another card. I've tried to delete my account information under California Consumer Privacy Act (CCPA), but Bed, Bath, and Beyond refuses to do so for 4 years, saying I made a purchase, so they need the information for that long before they can delete my account. I've never had a company deny my request. The internal database would have this information. The public account should be able to be deleted. This is beyond frustrating as I don't want someone to hack into my account either while I am not using it. Service Value Shipping Returns Quality Date of experience: February 7, 2024I waited 2 weeks not 2 days like promised. Then I called & they said they didn't have my $400 vanity in stock. They NEVER emailed me or informed me. They took my $, lied about "shipped". I FINALLY talked 2 customer service & she said "we don't have any vanities, but you can wait for something to come in?". I said "You took my money, lied about shipping (I thought it was odd when I tried tracking & it only said "out for delivery but running late", you NEVER even had my vanity in the 1st place & you think I want to wait 3 months until you guys buy one from Amazon. Bed Bath & Beyond is not real & you all are frauds. I better get every penny back and quick". I am absolutely LIVID! If anyone is reading this, DONT WASTE YOUR TIME OR MONEY ON THIS FRAUDULENT SCAM! Date of experience: February 3, 2024I ordered a pair of these lampshades. They arrived in separate boxes. Both had the fabric coming away from the frames. One had the spider (it attaches to the harp on the lamp) and the majority of the shade all crushed down with a bunch of those air filled bags sitting on it. They are very poorly made. I am not sending them back as I know it will take forever to receive a refund. I'll take it as a loss and go to Lowes. Tip for consumers:More photos of product. Products used:Aspen Creative Hardback Empire Lamp shade w/spider in Taupe x2 Value Shipping Date of experience: August 28, 2023Always shop here "in store" when looking for home, bath, or accent pieces. Very knowledgeable staff willing to help. Prices are a bit steep but as the saying goes, "You get what you pay for" here.! Excellent...! Date of experience: September 22, 2016Superb deals on kitchen appliances. I also bought the Washed Linen Cotton Duvet Cover Set that is so comfortable and soft. Reasonable prices for high quality products. Impressed with the on time shipping service. Date of experience: July 16, 2021Typically I have had great shopping experiences at Bed Bath And Beyond, however my experience using their online store was awful. Terrible customer service and they sent me the wrong item and refused to allow a return/ exchange. Very unpleasant experience. Date of experience: May 3, 2016Bed Bath and Beyond stores are not as huge of other large chains. What they do tend to beautifully display includes marvelous colors, materials, styles, and designs. My two disappointments with them are these: 1. They charge what the items are really worth, (which unfortunately, is a lot of money.); 2. Though everything is beautiful, it is usually not what I have been looking for. Otherwise, I just like to browse there, be occasionally, I do pick up delightful items there. Date of experience: May 25, 2015I found the best looking mug for my steelers last week here. They also got me with a gimmick, got a coin jar with an electronic lid that keeps a tally as you drop in stuff. How awesome is that!?!? I was sold and will keep coming back lol Date of experience: November 18, 2015I'm a purchasing assistant. I get to help people choose where their money gets spent. With that said -- I buy LOTS of big orders from many online retailers. I've had minor hiccups with BB&B that were always handled quickly and resolved with one email to support. My most recent order was for 72 items. They shipped same day, received the next day and that itself was impressive. I had 4 units missing. I let them know and I had the tracking number for the replacements that same day. Staff has always had good grammar and professional kindness in the replies. Needless to say, I will have no problems ordering another 72 items anytime. Date of experience: June 23, 2018