This reseller is a nightmare. Do not waste hours of your time. When I say hours I mean like an entire week of calling the 1888 #, speaking to reps that have no clue, except to read a script and say the same thing over and over. I was charged $130.07 for "expedited shipping" that took ten days to arrive, then it was the wrong bumper. So I had to buy another one, while waiting for it, and return this one. Out of pocket for 2 diff bumpers around $1000, the one was returned 11 days ago, still no refund. They have the part, the "manager" or supervisor whatever will not call me back. I'm reviewing everywhere I can. Date of experience: August 2, 2018WTF!? Site says they had ample stock, but 3 days after my order I am still waiting for a confirmation on shipping. I contacted via live chat and got to chat with someone with broken English. BIG RED FLAG! She tells me they need "24 hour" not 24 hours, but "24 hour". Beautiful. Finally says they found "2 wheel" not 2 wheels at one warehouse and 2 at another. They will all ship separately. Are they for real? Once I get my purchase, if I ever do, this will be my last time shopping at partstrain.com Date of experience: January 17, 2018Ordered new OEM fitment floor mats for a classic Volvo. No confirmation of order, no follow up, no tracking number ~~ NOTHING to indicate the order was received and/or ever shipped. Finally emailed via the contact info provided by PayPal (thank lawsy for THAT Company, eh?), to enquire about the order. "Did they receive it?" "Could they provide An order confirmation?" "Is there a Tracking Number?" Dead silence. Nada ~~ Was just about to file a PayPal resolution request when the package finally wandered in, On its own... thankfully, nice floor mats, which fit. Must confess will never use this venue again, as the lack of communication and/or follow-up is hideous. Date of experience: December 17, 2018Ordered part and then looked for reviews. Asshat backwards. After reading these other reviews left on here I obviously got nervous. What happened tor me was the exact part ordered arrived in less then a week direct from the manufacturer. It is now out of the hands of Parts Train. I'm guessing this is the review site you go to if you only want to find negativity. In which you can find on anyone. Date of experience: March 7, 2018I ordered a part for my ford taurus and received a part for a ford truck. Unfortunately, I did not realize this until awhile later when someone was finally able to fix my car. The company then agreed to issue a refund even though it was past the 30 day refund time. Then told me I had to pay for return shipping but I would be reimbursed for that shipping. Now, I am being charged 300$ by fedex for shipping this product back and the company is claiming no responsibility. I would not suggest this company to anyone. Date of experience: June 18, 2019In short, I ordered parts that matched my vehicle. Half of the parts (hood, fender, bumper) were for a Honda Civic. I own a Honda Ridgeline. The radiator frame was bent and would not fit. They are refunding everything, but it is a lengthy process and I'm annoyed that they screwed up my entire order that cost $800. Date of experience: February 13, 2018I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service. Date of experience: September 19, 20186 months later, they keep saying the refund will come in 2 days, then over the weekend, the refund never came so I placed it in dispute, then they asked me to remove the dispute because they could not refund the money. I did as they asked, I know stupid right?, they never gave me the money back Date of experience: December 8, 2018Please don't use this company, these people don't care about there customers, these people send me wrong parts 2 times. Even I gave them my car VIN numbers still send me wrong parts. Partstrain gave me my money $59.13 back but still I lost money from the auto technician which is $142.00 because it cost them 2 hr to work on the car. Date of experience: April 12, 2018Best online company I have worked with. Delivered what i ordered. Did exchanged promptly. In some cases allowed me to keep the defective part when it wasn't expedient to return it and they sent me the good part, Tip for consumers:Work with realistic expectations Products used:Grille for truck, windshield wiper motor for 2001 town Car, Alternator for Town Car, New headlights for Town Car and Ford Taurus. New spoiler for Taurus...many other Service Value Shipping Returns Quality Date of experience: July 26, 2019Bought egr valve, spent $150 and have to take it off and buy working condition from another dealer. Got refund but wasted 1/2 day and $150 for labor cost. The Valve I got was refurbished and mechanic recommended to skip the try... should've listen to him. Date of experience: January 28, 2019This place is a joke the staff has no clue on what they are selling! I was shipped the wrong rear window gasket and wanted to get the correct one. They asked what color my car is and wasted an hour on the phone to have them tell me well we might have the correct one but they don't want to sell it to me because they don't want it to be the wrong part. Then took a week to get the RMA# after emailing them asking for it over and over again and then once I got an email I had to explain once again why the part was wrong and why "I" ordered the wrong part! I was like are you kidding me? So since they screwed up I am only getting half of my money back. From the sounds of it from other people no one gets their money returned. I will never shop here again and will spread the word of how horrible this place is! Date of experience: December 12, 2018Will send you the wrong part and tell you it's your fault because they have their Google search criteria set incorrectly. Also... Shipping takes well over a week. Worst online company I've ever done business with. Date of experience: August 4, 2017Probably my worst online retail experiences ever. Ordered replacement headlight WITH bulbs. Headlights arrived very quickly, but without bulbs. Called customer service and was offered $10 refund and asked to buy the bulbs locally. Bulbs cost 13.95 each on Parts Train website. Declined this ludicrous offer and asked them to just send me the missing bulbs. Was given a long story about how hard that was to do. Received an email a few days later asking me to verify what I ordered. Why don't they have record of what I ordered? Verified that I did indeed order (and pay for) the part number that includes bulbs. Got tired of waiting and bought bulbs locally ($40.00) and installed headlights. Received multiple emails days later saying my return had been approved and replacement headlights were being shipped. Didn't ask for this, don't want this, willing to eat the cost of the bulbs to never have to deal with Parts Train again. Date of experience: November 8, 2013I bought a catalytic converter with a five-year warranty from this place in 2014. My order was right, and the part seemed to work out just fine. However, last week, my catalytic converter suddenly started making loud noises. When I checked it, I realized the pipe had rusted off. Because I was far from home, I applied some muffler cement, so that I could drive my car home without getting pulled over for my noisy car. I sent photos and a detailed description to Parts Train to claim my warranty. They told me that I had voided the warranty because I had "altered" the part by putting muffler cement on it. So, basically this place does not care when their parts break or how that inconveniences you, and they don't stand by their parts at all. Give your money to someone who values your business. Date of experience: February 23, 2017Complete waste of my time I ordered a part on the 14th ok parts train has one in stock should receive in a couple business days. I check on the 18th still no shipping tracking so I call. Im assured it will be in the mail on the 22nd from the manufacturer. Ok not thrilled. On the 21st just before end of the day I get a email that my order is canceled... I call talk to someone who cant grasp the English language. Yeah no we cant get your part. What a epic waste of time. I havnt mentioned the fact I have had a truck down with the owners stuck in a hotel now for 9 days waiting for the truck to be fixed all thanks to partstrain.com. I will never use again and will make sure no one I work with every hears me say anything good about them. Date of experience: May 21, 2018Ridiculously low price on a muffler! I really am happy about my purchase and I would recommend this website to anyone. Partstrain is a great company and I will be shopping with them again in the near future. Easy to order too. Date of experience: March 12, 2014Worst experience EVER!. I ordered a set of exhaust manifolds. I got the first one with no issue. The second never showed up. After four phone calls I get told its on a 6 week back order. I asked for a refund... I'm told no problem. Two days later they email me and say they are shipping me a replacement for the part I ALREADY have!. Two more phone calls and I'm still waiting on my refund! Lloyd at customer service Refused to give the supervisors name and number! Tip for consumers:Stay the hell away from this SCAM ARTIST Company!!! Service Value Shipping Returns Quality Date of experience: September 12, 2014I was prepared to order 2 parts. A Mazda pickup lower valance, and a tailgate handle. Total for both: $20.86 Shipping, $34.72, an "handling" $17.40! Cheap parts followed by outrageous shipping costs, and then I have to pay their employee $17+ to take it off the shelf? STAY AWAY! Bait and switch! Date of experience: December 1, 2011I ordered a new bumper for my truck. The Parts Train website said it should ship within 48 hours. But when I checked their website a day after placing the order it said "order processing". So I called the 800 number. The person on the other end was very difficult to understand. His English was minimal at best. He told me it could take up to 9 days to ship and he had no idea where it would ship from or what carrier. I then saw where another customer had purchased a bumper from them and it soon rusted badly. So I called and cancelled the order. Parts Train did refund to my PayPal the cost of the bumper but not shipping. What a rip-off! Date of experience: May 12, 2016I ordered a cylinder head for a 87 Escort, not easy to find but they could get it for cheaper than Rockauto where i normally order from. I received an email after the order that said my account would not be charged until i received tracking information, my account was immediately charged with no tracking info provided. I was concerned so i contacted them, they assured me everything was good to go and continued to stay in contact until i received my part. It was the correct cylinder head and it has worked just fine since installed. Date of experience: April 6, 2017Was gone to lunch today and upon return, I found an Order Confirmation in my inbox. I did NOT order anything from these guys, yet they had all my info correct, except my Credit Card # (may have been an old cc # not sure as all they could tell me was the last 4 digits. I did call and canceled the order but reviews leave me worried that I may be charged anyway. Oct 2015: I was able to cancel the order and my cred cd was not charged. Still not sure how it happened but Parts Train did help me fix the error. Also changes my rating of them from 1 to 3 since they were helpful. Date of experience: August 27, 2015Ordered wind guards on a Friday, had them on Wednesday. They don't ship on weekends, but first thing Monday I received an email letting me know that my order had just shipped. On Wednesday my order arrived. They sure weren't kidding " ships in 1-2 business days. Thanks for the quick service. Date of experience: April 26, 2017I ordered a Radiator for my 2002 Protege5 at a little more than half the prices of the local shops. It arrived two days later with no damage and fits perfectly. None of the issues as stated in the other reviews. Date of experience: February 18, 2016You can choose quality parts here, shipping is average and fitment guides are not always accurate and if you have to explain your fitment problem. Good freakin luck. Date of experience: March 14, 2019