I bought wipers employee install them a few days later I put on wipers, it flew off causing to break my windshield. The manager doesn't want to take accountability for the employee. A billion dollar company and never take accountability for the mistakes of the employees. This happened a few months back now it's gotten longer and will get worst as time goes on. Just not fair I have to pay for something I have no fault of. Tip for consumers:Broken windshield due to negligence of employee Service Value Quality Date of experience: October 28, 2024This was the worst online ordering experience I've ever had.I've never had a delivery driver steal my order. "WTH" I call the store and THEY act like it was my problem and not theirs.This was my first time using AutoZone Online and my Last time.:-( Tip for consumers:DON'T USE AUTOZONE ONLINE SHIPPING AND DELIVERY!!! Products used:DID NOT RECEIVE MY ORDER Date of experience: October 24, 2024My other review, I typed 2.50 I meant they have part and $250.00 of my money and still, nothing. Wanted to correct that mistake. As you can see, The one they sent is way bigger shaft than the one I ordered in the photo. So update, I did get a refund from AutoZone and I thank them but still say their customer service people can't tell you nothing. They only know to say what you want to hear. Tip for consumers:Hopefully they will see this and give me my money back. Sad that I have to take them to court for a refund. Products used:None so far Date of experience: September 29, 2024My battery just died on me exactly 2 months after my warranty expired. The AAA assistant technician showed me 5 batteries in his trunk, all purchased from auto zone and all died between one and three months after the warranty expired. I spoke with Elda the rude and unhelpful manager of this God Forsaken store in Northridge, and was told that I was not eligible for any kind of battery replacement nor any discounts. I've been going to Auto Zone for my car parts since I was 22 years old. Is it a coincidence that all batteries purchased from Auto Zone die 2 months after the warranty expires. There's no coincidences, and don't expect them to give you the time of day either. Tip for consumers:Sick and tired of this crap. Products used:AAA car battery. Service Value Returns Quality Date of experience: August 22, 2024I went to store #3686 to replace my car battery that was under warranty, and the acting store manager (I believe that is her position since she wears a different uniform) denied the replacement, I mentioned that I had already talked on the phone with a manager that asked me to bring the vehicle for the replacement, and this "manager" laugh at me and said: "good morning, have a good day", turning her back on me. I went to store 4269, the store where I purchased the battery, and the manager, great at customer service, responded immediately honoring AutoZone warranty. Store 3686 supervisor erodes AutoZone brand and frankly, she is in need of training. She showed no compassion, care or even interest in the case and set the wrong example for the employees in the store. One of them was trying to help me and she overrode his actions and cancelled the case. She was disrespectful and made fun of what I was saying, was rude and does not understand AutoZone's pledge: always put customers first! Simply unacceptable Tip for consumers:There is a large contrast between stores 3686 and 4269. Store 3686 needs immediate corporate attention and management training; It really erodes the brand values. Store 4269, a pleasure to do business with. Service Value Date of experience: August 14, 2024I purchased a car battery in January, 2024, with a 3 year guarantee, in Portland, Oregon. It failed in May, 2024. I returned it with proof of purchase for a replacement. The young man at the counter insisted that I must also furnish my phone number. I had not given them my phone at the time of purchase. He was demanding and refused to honor their guarantee. I had to buy a $130 battery elsewhere. Service Value Returns Quality Date of experience: May 21, 2024Bought a vehicle of this company. Turned out they had pushed it through an mot and it "passed" but the same issues were still there. Vehicle was not fit for purpose. We had a courtesy car at least from them but waited for a month and the repairs were still not done. Got offered another car and the engine on that was knackered too! In short horrible company, poor customer service skills except Katie. Cars were not 100% road worthy. Company were not interested in the customer or how they we're effected by the horrible experience. Beth the assistant account manager was the rudest, most unhelpful and dam right unsympathetic, non supportive person I have ever had to deal with. Refusing to give details to form a complaint and/or details for her actual manager. She had my wife in tears! I would avoid this company like the plague. WORST experience I have had in 50 years of my life. Date of experience: February 13, 2024I went on the auto zone. 4266 E. Clinton Ave. *******. I bought wiper blades and bulbs cause one of my signals was not working. He put on wiper blades and refused to change bulb. It was raining he said they don't work out in rain. But he put wipers on. It was only sprinkling. So I called another autozone they said that is not true. So I went to the AutoZone on Gettysburg Ave. Fresno CA. The young man there his name Andrew put bulb in. It only took a few seconds. And it was still raining. Hire employees that help people at 4266 E. Clinton. I am a female. But make sure the employees do there job. Will never return to this store and I will tell other people if they ask me about 4266 E. Clinton. *******. I would like to thank Andrew for putting the bulb in there for me. He works at the one at Gettysburg and first Street. Thanks Andrew again. Date of experience: February 1, 2024I cant be specific enough. This company is the absolute worst when it comes to customer service as well how they choose to staff their locations. It seems like every location I've been to in gainseville is equipped with kids that have little to no knowledge of automotive knowledge. The few people ( adults) they did have working at these stores are no longer with them company and I can't blame them. Here's a real kicker too AutoZone discriminate against people that's are handicapped or have disabilities. A damn shame. And they should be embarrassed of their corporate staff that condone such behavior. Products used:None because it fell apart when I opened the box Service Value Shipping Returns Quality Date of experience: February 27, 2024I purchased and installed their top of the line gold series pads and rotors in my silverado 1500. After 5 months of mostly hywy driving they are shot! I talked to others and they have the same complaints. I will not attempt to even return the parts for the so-called lifetime warrentee as they will probably not honor it anyway. Also these were ceramics and were supposedly being ceramic should not create brake dust, which they did, EXCESSIVELY! Cheap Asian quility parts in my humble opinion. I now have purchased and installed OEM ROTORS AND PADS. ON my last truck I did that and got over 2 years out of brakes and no rotor wear. They can keep anything made by Duralast as the stuff don't last! Products used:Delco Service Value Quality Date of experience: June 10, 2024I was given the meanest treatment in any auto shop at Auto Zone store #6030 near Magnolia Avenue Pearland Area, thanks to Terri who was on her personal phone texting and made we wait for awhile when there were no customers. Even when I said can you help me she looked irritated and I asked her if she can look up the battery for my car on the computer and she refused. I would stop buying Auto Zone stock because of the worst customer service and thoroughly boycott them until they learn to treat their customers like human beings and not dogs. Surprised how people like this still work for Auto Zone!