You cant get HR as an employee here so you have no rights and have to take what the store manager does or leave. Store manger at Mall of GA is condescending and hostile. Not a good environment to work. They need to do better fo employees. Tip for consumers:Na Products used:Na Service Value Quality Date of experience: April 15, 2024I was told that my package was undeliverable because I had given them the wrong address however they had the right address and when I called them they gave me the ran around and when I did a chat, they kept asking me the same questions over and over and over. So now I don't have my package and they took my money. Products used:Never received my order Service Shipping Date of experience: May 31, 2024This company sells damaged cheap clothes and refuses to take returns if you have already worn it. Well people buy clothes so they can wear them but if they start to fall apart on the first day how are we to know it was cheaply made. Sweaters should not start falling apart that easy! I do not recommend this cheap $#*! company or their clothes! A very cheap product guaranteed to fall apart within 5 mins of wearing it. Don't waste your money on this company! Fraud! Scam! Tip for consumers:Do not keep them in business Products used:Had to keep the damaged item. No refund or exchange Service Value Shipping Returns Quality Date of experience: December 26, 2023I recently received a Jean jacket that was dirty and appeared to have been used. Receiving a used and dirty jacket from Forever 21 was extremely disappointing.I expected better quality control. This experience has tarnished my trust in the brand's products and customer service. Service Value Returns Quality Date of experience: March 6, 2024I paid 14.95 express shipping fee on November 21. Today is November 28. I know the holiday was November 23. But to pay for express delivery and your package is not delivered until five or six days later. It a big rip off.Better explanation should be given to be your purchase express fee. Disappointed customer Products used:Have not received it yet Service Value Shipping Date of experience: November 28, 2023Went into forever 21 at Kingsway mall to purchase a reusable bag. I found a cloth one which had no price listed, went to till to pay and (my own fault) purchased for $15. Tired and not thinking I decided to return it. They oy offer in store credit or exchange, no refunds. Gave the gift card to a friend and I will never step foot in this or and Forever 21 store again. Service Value Returns Quality Date of experience: September 9, 2023Do not purchase with your item shipping to you/store and expect an honest ship date. I received an email saying my order shipped to store Jan 11.estimated delivery Jan 17th. I don't get any updates by Jan 24th so I contact support and they say it didn't even ship until Jan 16th. Why would a company send a false ship date? I've never encountered this from a business. Lying to customers is not a good look and when confronted with it having support act like it's your problem isn't either. Service Value Shipping Quality Date of experience: January 24, 2024It's been a over a month and I still didn't receive my package when order placed online. By the 3rd call, I asked for a refund but their staff said I have to wait until 10 days for a resolution. Ten days later, they said "no resolution was made. You have to wait another 10 days to see if we can authorize a refund." Wow, no package means give me my refund! At least that's what defines good customer service. Apparently Forever 21 doesn't not act upon that! Shipping Returns Date of experience: September 19, 2023I recently returned an item that was not sized correctly. I have waited for well over a month for my refund. I tried calling today to speak with customer service and I am still waiting for someone to pick up and the time is 1:06:36 I have waited. This is utterly frustrating. This will be the last time I make a purchase with this company. To have someone intentionally wait this long to speak with someone and get ignored shows bad business ethics. Tip for consumers:Never received my refund after sending item back and them acknowledge they received it back and to be expecting a refund. They would keep $5.99 for returning the clothing. Products used:Suit Date of experience: December 5, 2023Disappointed with Forever 21's Shirts and Exchange Policy Review: I recently purchased a few shirts from Forever 21, and unfortunately, my experience has been quite disappointing. After the first wash, the shirts shrunk significantly, rendering them unwearable. When I approached the store to exchange them, I was met with a frustrating response. Despite the clear issue with the product, Forever 21 refused to provide an exchange or any form of resolution. The lack of customer support and willingness to stand behind their products is disheartening. As a loyal customer, I expected better from a popular clothing brand like Forever 21. The shrinking shirts coupled with the store's uncooperative exchange policy have left me with no choice but to share my negative experience. It's essential for customers to be aware of these shortcomings before considering making a purchase from Forever 21. Products used:shirts and pants Service Value Returns Quality Date of experience: July 2, 2023Took my daughter in to buy clothes for her birthday. We were told the fitting rooms were closed and she couldn't try on anything. It was still 2 hours before the store closes. No worries tho we went to another store and bought 3 shirts, 2 pairs of jeans and some accessories for her. Will never set foot in that store again. Date of experience: October 13, 2023I like the clothes. It's not the company, it's the piss poor Management team they have. You can tell when someone isn't use to something because they act high and mighty. The managers carry themselves as if they are in Gucci with their DD's dispositions and attitudes. They couldn't work for me. Ratchet and ghetto to the 125th power. Lenox Square is the worst. It's on a perfect fit if you're in to drama, gossip, sabotage, being an abomination, confused and disoriented or suffering from personality disorders. Tip for consumers:If the owner knew how his store is being ran, he'd clean house. The Lenox Mall manger has his wife's vending machine in the breakroom. The Managers hires gay men so he can have side pieces under his wife's nose. One of the Manager's has a personality disorders and projects misery because they have been with the company over 10 years and is STILL in the same position. They try to diminish light because they are full of darkness. Don't buy into the fake. Misery loves company. Products used:Clothes Service Value Quality Date of experience: April 15, 2024I made a video reviewing Forever 21! I hope you find this video to be helpful! I really love their clothes, but be careful about what items you're choosing because sometimes the quality is hit or miss! Date of experience: April 19, 2018I purchased an item online in 12/19/22. It was suppose to be a Christmas gift. Over 8 days later absolutely no movement while tracking package. Customer service told me it was lost, although the only activity was the label was created. Poor communication during holiday season. Learned my lesson. I will never purchase ever again from this store. Tip for consumers:Shop elsewhere if you can. Products used:None. I never received them. To me it’s a classless company. Trust me. I will never shop here again. Service Value Shipping Returns Quality Date of experience: December 29, 2022God forbid your package is lost or you have any issues with it, they will take up 2 months of your time to do so called "investigations" by the end of which they won't even solve anything. Their customer care employees are trained and paid to repeat "I understand but we can not do anything about it" till you cut the call out of frustration. Service Value Shipping Returns Quality Date of experience: July 21, 2022We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes. Value Shipping Quality Date of experience: April 26, 2021Unfortunately I read the reviews on this site AFTER I ordered and I was too late. Just like several others have said- I never got my package. They had the nerve to send me an email to rate my items… that I never got! 2 previous emails to tell me that my order was "still on it's way" and then another to tell me to expect a refund in the next few days. Broken (maybe fake?) tracking links that say wait for an update. Definitely not shopping here anymore, and to think I used to never have a problem with them. Don't sell an item if you don't have it in stock! Customer service is friendly but completely unhelpful and obviously reading a script for all the calls about the same thing. Avoid the headache! Tip for consumers:Don’t!! You might not get your package. You could try paying for shipping, maybe it makes a difference but I would avoid shopping with them all together. They’ve changed Products used:None, because my package never arrived Service Shipping Date of experience: July 26, 2022I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date. Service Value Shipping Returns Quality Date of experience: March 3, 2022Forever 21, many people are sick and tired of you ignoring us! Forever 21 kills many innocent lives. Not only is that vile but, the clothes are terrible quality! Forever 21, haven't you noticed you've been losing so many customers lately?! Haven't you noticed how terrible your reviews are?! Thats because they know your terrible practices of murdering living things with heartbeats! If you like the style of Forever 21 and want a better quality and cruelty free alternative, go to H&M! Do NOT shop at Forever 21 ever again. You're getting ripped off and you have a dead animal on your conscience! Date of experience: May 29, 2019AWFUL customer service. It has to be the worst I have ever come across. I had an issue with a mail return and tried to contact them. They do NOT answer their email. I have tried for weeks and sent countless emails. I have called their number 3 times. One of them was extremely rude and not one of them knew what to do. They kept referring me to branches of the company. Look up reviews of their customer services. About 90% of the websites (one of which had 761 reviews) gave them 1/5 or 3.8/10. I liked this store; shopped there a lot, but they do not seem to care about their customers once they leave the store. So if you buy something from here you better really like it because it's almost impossible to reach them if you have trouble with it Date of experience: August 17, 2018Forever 21 has the worst customer service ever, they are like robots and repeat the same thing! I never received my package and they take forever for a stupid investigation! Who knows if I will ever receive my items or money back! I can guarantee I will never order or anyone I come in contact will never order from them! Obviously their delivery service is a scam and they are thieves who steal packages! I have a ring doorbell and was home the day it said it was delivered and left on front door! Yeah that never happens! Service Value Shipping Returns Quality Date of experience: August 11, 2022I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website. Date of experience: January 15, 2021Every time I order from their site It comes within the next few days, they are really on point with their shipping! They also always have sales, so if you're on the more broke side like myself then this is a great place to buy everything in trend for pretty awesome prices! Date of experience: January 3, 2017It's not the best but I ordered some very cheap jewelry from here and to my surprise it was actually of good quality and didn't get damaged easily. I prefer other stores over this store but Forever 21 isn't too bad. Date of experience: October 26, 2015I ordered a pair of slim fit chinos in my correct size, which are definitely not a slim fit. More like a loose fit... just short if looking like clown pants. They were inexpensive. So, I guess it's a case of you get what you pay for. Anyway they are clearly misrepresented. Never the less, I am disappointed, I will not be ordering from this company again. Interestingly enough, I found no link to review them on their website. Now that I've seen Forever 21's average rating, I can understand why they avoid having reviews on their webpage. Date of experience: March 19, 2019