Went to altoona iowa lowes to buy a freezer it got damaged in delivery lowes told they would give me 180. That did not happen then they decided to pass me from one person to another saying that is not what they offered.I will never get anything at lowes again Service Value Shipping Returns Date of experience: January 8, 2025While I was showing delivery person #1 upstairs to disconnect the old Samsung washing machine, his partner let himself in, leaving the front door wide open. I have 4 indoor cats and had some frantic moments trying to find them. Delivery guy #2 didn't get why letting himself in rather than ringing the doorbell or letting cats escape onto a busy San Francisco street was a problem. He never acknowledged it or apologized. After they took out the old machine, they stood there as I cleaned the floor of 15 years of accumulated dirt, so I'm guessing this wasn't part of the $36 installation charge. After the machine was installed, delivery guy #1 gave me the wrong manual, which had nothing about how to navigate this new machine, which is entirely different from my old one, even though it's also a Samsung. After many tries@ different online sites I got a hard copy of the correct one, which was full of important maintenance, emergency drainage, and otherwise critical instructions to properly operate a fully computerized HE washing machine. The Samsung site was useless, as well, because it didn't allow the manual to be printed out. The link Lowe's offers for complaints no longer works, which indicates a problem. My husband is a general contractor and uses Lowe's appliances--which he usually installs--and building materials often, and neither of us have a problem w/the actual appliances. If the installers were contracted out, however, then they're the problem. In any case, Lowe's should still give out the correct manual. Date of experience: December 28, 2024I bought a microwave, range and refrigerator from Lowe's back in September. I didn't move into my house until October. Turns out the microwave was too big for the space. I tried to return the microwave ($200) and buy a new smaller microwave for $400 but the store on North Shadeland in Indianapolis wouldn't let me return it. Come to find out Lowe's has a 48 hour return policy on appliances. I checked my receipt and the only thing it says on there is to go to Lowe's.com to see their return policy. I've called Lowe's corporate office and they were just as rude as the employees at the store and told me there was nothing they could do to help me. So now I have a nice new microwave that I'll be putting up on Facebook marketplace for half price. Whatever you do, don't buy appliances from Lowe's unless you are 100% sure they are exactly what you need. Products used:Refrigerator and Range Date of experience: December 2, 2024I went to Lowes to purchase stairwell materials. I had $3,373.00 available on my Lowes Card. Materials at register came to $1,315.00. Screen came up that an 800 # for Synchrony had to be called for an Approval Code. I called the 800 # as the consumer while at the register and it was declined to give an approval code. I then requested a manager. Manager "Mike" at Holland Road said he could do nothing with the bank for the Lowes Card. Synchrony today indicates the Manager could have called to find out about an approval. Manager "Mike" at Holland Road was the same person as I was walking up to he and another person to find out where stair well items were located could not even say Good Morning and how may I help you. I had to initiate the "Good Morning" If this is all you can get to work for Lowes these days it is extremely POOR customer service and I now understand your 2.51 rating on the website. I cut my card up while at the store; I've called today and closed my account. I will definitely do my shopping elsewhere as much as possible. I am sure me as one person is just nothing to Lowes but all the continued "nothings" you treat this way gets your low ratings and your business going elsewhere. Service Date of experience: December 8, 2024At Lowe's in Suwanee, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's. Date of experience: November 19, 2024I purchased a refrigerator on the Lowes credit card and was told that if there was a sale with-in 30 days I could call and get the price match. When I called I was told by manager, Shiannia, that the price could not be match because now the promotional discount of using the credit card would not apply to a sales priced item. Even though right on the website it advertises the sale price with 5% off using the credit card. I would never purchase from Lowe's again, horrible customer service. Products used:NA Service Value Shipping Quality Date of experience: November 11, 2024For over 4 months, several phone calls, live chats and messaging...I have been unable to get the statement service and my site access straight. The last phone conversation i had i wanted to pay all of the account down, as i once again did not get a statement, after i had told them in a previous conversation to send statements via regular mail. Long story short, they have consistently screwed up this billing, consistently screwed up my access and have consistently avoided any and all accountability. After i had supposedly payed the card down (was not even all that much) I get another 'late notice more than a month later for $12.71...absolutely no indication what it was related to, except a small fee and interest amount. I am canceling this card and I will not step through those doors again. I had an 'excellent' credit rate, now I am below 700 because of TWO reports these fools have sent in. Horrible service and damaging impact, typical corporate response. Date of experience: November 6, 2024I signed a contract with Lowe's to have all 18 windows in my house replaced on 7/26/2023. It was promissed that the windows would be finished before winter, latest October 31,2023. The subcontractor hired by Lowe's Integrity First started the job in October and installed almost all windows and doors without any foam nor insulation nor trim and quit or was fired before the job was done. Some wondows were not correct installed at all. 3 windows were measured totally wrong and had to reordered. Finally in May next year they found another contractor and he promissed to finish it all. Now we are in November 2024 and half the windows are still not done. Another winter with open spaces and a contractor who's not showing up! Now they tell me my labor warranty is up because it's over a year. I'm despirate and don't know what to do anymore. I have been on the phone with Lowe's installation once a week for a year and they promise me every time they will do it right! Date of experience: November 7, 2024Customer services are bad. Very defensive when comes to questions that may be a bit more into details. I will not visit them again. Tip for consumers:No Products used:Plumbing Service Value Date of experience: December 3, 2024I spend thousands of dollars at Lowes, service is spotty but up till today not terrible. Live is Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowes to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowes, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication just meaningless apologies. Even though they have a 2 day policy for missed deliveries they are now telling me they can't deliver the item for 7 days from today. My advice to you is to do business with a local retailer, not a big box store that cares little for their customers. If you look at the reviews of Lowes you will see that this is a common issue with Lowes and they have very low satisfaction reviews. Service Value Shipping Returns Quality Date of experience: October 30, 2024I have painted alot of rooms in my life and have never had so much trouble as I have in the past couple of weeks. I changed out everything, thinking it couldn't be the paint I got it from Lowes. Yeah, right! 3 gallons of paint later, on a small bedroom. I decided it looked good enough. The paint kept bubbling on the wall, so I'm scraping, sanding, washing and painting. Over and Over! So disappointed! Date of experience: October 8, 2024It is really simple just do not use Lowes if they sub out work out they dont care who they use they just want your money with no recourse Products used:Quartz counter top Service Value Quality Date of experience: October 21, 2024BEWARE OF LOWES: They want the money up front, I put on charge, Natch, got my bill... Order 2 sets of closet doors, on paper, they put 1, ordered wood like, on paper they put glass. Said to install Sept 24,2024, Now Sept 28,2024, NOT INSTALLED. So much work to be done here, Trust Lowe's, NOT... Service Value Shipping Returns Quality Date of experience: September 27, 2024Got estimate on TWO closet doors Monday, as of Friday, NO COMMENTs as to pricing. When called was told to come in ( here Im disabled, fun, fun, Not.) When there, waited 2 Hours, was told checking on pricing. When FINALLY got feed back was on ONE door, I commented, another hour of WAITING. Noticed on receipt, 'sliding mirror', Mirror? Called they said just to get thru... UCK, very, very DISAPPOINTED in Lowe's... Products used:Closet doors.. Service Value Date of experience: September 13, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) M C. Texas 1 review 1 helpful vote Follow M C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Incomplete DISHONEST Lowes” October 17th, 2024 My wife and I hired LOWES as a contractor for removal and installation of new counter tops and backsplash. LOWES forces consumers to pay for everything in advance, before they will schedule your job. Total charges for removal of counter tops and removal of backsplash 1650.00. The LOWES contractor demo and granite installer, broke the electric box's during the demo. These outlets were on the backsplash that was removed. These installers made a large mistake after completion of counter tops. They didn't cut sink correctly and had to redo this 4 days later. After this mistake we had to reschedule the tile backsplash installer. On 09/16/2024, tile backsplash contractor discovered the broken electric box's at 3 outlets. We attempted to call local Lowe's Palestine TX. Scott Givens, the manager he would not return calls. So I reported to BBB. The next person that called me was Executive Customer Relations Jeff Thomas. Communicating with Jeff Thomas was a total waste of my time. It's evident he just is someone whom delays consumers. Jeff asked for pics of outlets electric box's that were broken. I provided those for him. During my conversations with Jeff, he was not helpful! All he did was delay. First he wanted me to perform these repairs. Secondly he wanted me to have 3 electricians come give bids. I suggested his store mgr at Palestine Tx. Arrange to send three electricians to my home or send electrician over to repairs. LOWES seems to think consumers work for them. This is amusing because LOWES contract we signed states clearly, if the consumer hires a contractor or attempts to repair items LOWES WILL NO LONGER BE RESPONSIBLE! Although I attempted to work with LOWES, no realistic solution was offered by Lowes. This was all a delay tactic. Mr.James considers this closed. We as consumers do not consider this closed! Service Value Shipping Returns Quality Date of experience: October 17, 2024We wanted to purchase a new appliance package. The stores had limited inventory so we shopped online and had amazing selection with quick delivery in home and setup. They partner with local delivery crews who did amazing work. Thank you for great service! Products used:kitchen: stove, microwave Quality Date of experience: August 30, 2024Lowe's is turning into a joke. We ordered a fridge off-line from the stores recommendation found out that you get a 30 day warranty. Only if you use a Lowe's card if you use your own money, you won't get a two day warranty well guess what the fridge doesn't work it leaks water every time you open the door onto my floor. I did not know this because I was not living in the house at the time for two weeks called the customer hotline. No one can help. They just said call the manufacturer. Thanks Lowes your loss. Tip for consumers:All I wanted was my fridge fixed Value Shipping Quality Date of experience: August 11, 2024Wanted to buy a dewalt drill/driver with 2 batteries and a charger. Clerk said there was no such configuration and would not unlock the cage to check. I went home and purchased it from Amazon. The shelbyville store is being poorly managed and the employees need better training. Service Value Shipping Returns Quality Date of experience: July 30, 2024Purchased "Stainmaster" (