They send my product to the wrong address. Now it's an issue to get a refund. They mentioned I'm not eligible for my money back. Not only that, the amount of money I've spend on this store. The customer service is the worse they sound Indian or from Philippines. They can't communicate at all. Not only that some of them are from here and they give you attitude. I'm going to bring my business to Nordstrom or sacksI used to love Bloomingdale's, but lately their customer service has become horrible. I they refused to do a price adjustment even though the delivery date was within range. If the carrier is delayed, too bad for you! Closed my account and will only shop at Nordstrom from here on out! No wonder Bloomingdale's / Macy's stock is in the toilet and they're closing so many stores. Truly sad. Tip for consumers:Horrible customer service policies! Products used:Clothing Service Value ReturnsI received a gift for my new baby. Born 6 weeks ago. Came from Bloomies but without a gift or otherwise receipt. Bloomingdales refused to return it. Said it was "not being sold" anymore. The little outfit was newborn size and bought A month ago. How can it not be sold anymore? And since When do they refuse returns when the label and tag Left no doubt it wa purchased at Bloomingdale's. When I complained to the manager, he looked at me and simply said, "not in the computer, not accepting a return and have A nice day". With that he walked away. Be careful what you buy, what receipts you keep and what Gifts you send. Terrible, terrible, terrible service, Service Value Returns QualitySo disrespectful. Such a waste of time. Ordered Hobbs petite suit jacket. It arrived crumpled up in a 12x12 bag. It looked used. Grossly used, with human flakes of skin and unknown discoloration. I paid $300 for a used suit jacket? I was itchy after touching it and couldn't get it out of the house fast enough. I called Bloomingdales customer service. I thought they would want to know. After patiently waiting through recordings and being on hold, the rep really did not want to hear the details. Sounds like they hear it all day. Worse thing is, they are going to re-sell this blazer. Disgusting. I wonder how many people received this dirty suit jacket? I wish I could upload more photos. It really is gross! Products used:Suit Jacket Hobbs Mel Petite Service Value Shipping Returns QualityI've had my eyes on these boots for awhile but they were out of my price range. Cue Bloomingdale's… as they were on sale plus an additional 25% off. The red suede is stunning in person, amazing quality and even for a tall heel I can walk in them. Tip for consumers:For returns you only have 30 days so be sure to return them in that timeframeI am compelled to share my deeply disappointing experience with Bloomingdale's, a retailer that has not only failed in its basic responsibility but has also demonstrated a shocking lack of empathy during a crucial time. In the midst of dealing with my son's chemotherapy, I placed an order with Bloomingdale's, hoping for a brief respite from the stress. Upon being notified of the package's delivery, I rushed home from the hospital, only to discover that it was nowhere to be found. This failure in the fundamental task of delivering a package has left me both frustrated and disheartened. My attempts to seek resolution from Bloomingdale's customer service were met with indifference and a complete lack of accountability. Instead of understanding the urgency and emotional strain, the representatives treated my concerns as inconsequential. Adding insult to injury, I now find myself forced to pay for an item I never received. Bloomingdale's negligence and heartless response during this challenging time are inexcusable. I urge potential customers to exercise caution when considering Bloomingdale's for their purchases. The company's failure in delivering both products and compassion is not only a severe letdown but also indicative of a business that lacks integrity. Share this cautionary experience with others, as Bloomingdale's has lost not just a customer but also trust and respect. Products used:None--it was never received. Service Shipping ReturnsI am having the worst experience with Bloomingdale's about a Good American tube maxi skirt that I never received after it was delivered, call about the item and now I'm getting the runaround. Not happy about it Products used:Nothing Service Value ShippingI purchased a pink dress, and called within 30 mins to change the color of dress. Customer service told me I would have to cancel the order and place another order for the correct color. I did. Later, I checked my bank and there were 3 holds on my acct. I made several attempts to get Bloomingdale to release the 2 holds on my bank account. I was told they could send an authorization letter to my bank to release the hold. After talking to my bank, I realize/was told that is not the way holds are released. Bloomingdale provided false info. So, my dressed shipped today. One payment was processed and the two holds are still on my acct. Bloomingdale informed me that their policy states holds will be released in 7 days. Remember, I purchased one dress, canceled first order, and placed a new order. Bloomingdale placed not 2 holds, but 3 holds on my bank acct. I hope others won't have this same experience. Service Value Shipping QualityWas returning a handbag. Two elderly saleswomen rivaled the mean girls you meet in junior high. Interactions like this are how businesses fade and fail. Sat 7/16 afternoon westchester store. I have the money to spend, but no store can last with mean girl help. Best of luck and consider advising your girls not to suggest my aunt "regifted" my expensive handbag. Meow Products used:Handbags Service Value Returns QualityI ordered a perfume for a gift and pay $5 for a gift wrap, I received without a wrap and one little blank card, ridiculous honestly ad service and ordered with a gift receipt and didn't get it terrible service spent $177 in a perfume but looks like $25I had ordered make up foundation from Bloomingdale's.com ups delivered it to a wrong house with picture proof according g to their trucking it's not my house not my front door. After,any calls to customer service Bloomingdale's still refuse to replace or refund my money I had contacted my credit co to dispute a charge. Every time I call Bloomingdale's customer service they keep feeding me the same garbage that they'll need 42 hours to review my case well today it's been over a week last time I even spoke to one supervisor who promised to call me, well that didn't happen also. Very curious how long more they'll stay in business with this kind of service? Service Value Shipping Returns QualityI wish I could honestly rate it lower. The worse customer service I've ever been through. Her name was Donna absolutely ridiculous communication skills nor helpful her ID number is *******. The rudest person I've spoken to has no people skills. Was rude very and beyond words can't explain how one can work in that industry and be so un helpful. Would cut me off when explaining what's going on refused to even give me a real resolution. Service Value Shipping Returns QualitySo disappointed. Brought back a gift without a receipt. Had a bloomindale tag on it and the clerk refused to even let me exchange it. The bar code was on the tag and you would think it would be pretty easy to look up. Bad customer service Service Value ReturnsMade my purchase on 07/24. I saw the store policy that you can do price adjustment working 10 days. They tried to BS me that I can only do it within one day. They didn't clearly make it in their policies. I also called and asked again their customer service was really aggressive. Not helpful and tried to play the wording game. I'm returning my stuff and will never purchase from Bloomingdale's AGAIN!I bought a $300 purse (on sale) and this is how it was shipped (see photos). Shipped USPS and left under a bush, next to a sprinkler head in my front yard.I ordered online product and I didn't get because my package was stolen.This same day I called to costumer service and give the details.They tell me that my package was left in mailroom in lobby place not delivery to my door.After 2 days I received email from customer service without any explanation. Thank you for your recent inquiry. After careful consideration of your claim and after reviewing your order history, we regret to inform you that your request for a credit or order reshipment has not been approved. We value you as a Bloomingdale's customer, so if you feel your issue has not been satisfactorily addressed, please call us at *******254. You can contact us 9:00AM - 12:00AM ET, 7 days/week. It doesn't matter if I new customer or old customer point is that I lost my package and I want refund.I am completely shook I am customer for about 3 years and that what I get.I wish give zero for service.All packages have insurance that policy Bloomingdale's store but that is not true.I am a very disappointed for that service it hard for me to believe is that reputation have do with your customers.I purchased a Johnathan and Drew Kristan rug. I love Kristan rugs I own 3 wool. This rug was a different fabric. My daughter is allergic to wool. Upon receiving the rug it looked nice. Bright and clean. Now the fabric colors seem to have bled into the beige and in some color spots gone all together. The fabric material is all matted and some areas piled. In less than 7 months the rug $1000, looks 100 yrs old, dirty and I'm rolling it up and tossing it. Bloomingdales refused any help not even an exchange but did offer a megar insulting loyalist $50 gift card. I'm done shopping at a store that won't bend their policy for a serious situation. No more Bloomingdale's for me.One line shopping is awfull. Merchandise comes in stages and then to go and pick it up at the store I had to call a manager to get the people to do their job. If you don't have barcode which I had the print out and they could have looked it up with my name and phone number. The employee working the on-line area did not want to help so everything he typed in my name and phone number was wrong so he said I cannot find it. When they found my merchandise I returned it immediately because I was disgusted with the shopping experience.My refunds take 7-14 days (a scam to hold my money). I placed 2 large orders last night. They charged me immediately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that long to refund my money. I called my bank. They told me that Bloomingdale's intentionally hold my payment for a long period of time and there is nothing they can do. I called Bloomingdale's back again multiple times but I received the same answer/ a lie that it is a standard practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company. I am intending to pursue legal actions. Tip for consumers:Refund scam, they intentionally withhold funds for more than 7 days even when they are the one who cancelled the orders. Products used:Shirts, polo shirts, and shorts Service Shipping ReturnsSuper disappointed with their service, I made a purchase on 3/29/22 and still have not received, even thought I paid for the express delivery. I have contacted the store more than 7 times and they keep saying that my order will arrive and they are not able to make the refund. It is a $200 purchase and after all these attempts, I will take legal measures to have my money back. Worst customer service ever! Service Value Shipping Returns QualityTried to return men's polo and tee, First, hard to even find a sales person. Went to custoner service, and practically accused of dishonesty. "Don't even know if we carry this." When this store goes out of business, it will not be because of online competition. It will be from its own horrible service. Service Value Returns QualityI ordered a pair of silver shoes and received a pair of cream shoes by a different designer that looked WORN! The informed me they I would get a $300 gift card for my inconvenience bit sent $125 gift card. I needed those shoes for an invite. To add insult to injury, they emailed me the incorrect label. Tip for consumers:They really need to do a better job with their shipping products. There appear to be some shady people at their wear house. I’m still in shock that I received a pair of dirty, worn shoes. This is appalling! Products used:None Service Value Shipping Returns QualityI had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating. When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received. What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded. This has undoubtedly been the worst customer experience I've ever encountered. The combination of canceled orders, an unreasonably long phone wait, and an apparent lack of follow-through on their part has left me feeling utterly frustrated and dissatisfied. As a customer, I expect a certain level of service and accountability, especially when dealing with a reputable retailer like Bloomingdale's. Unfortunately, my recent experience has shattered that expectation. I sincerely hope that Bloomingdale's takes this feedback to heart and works diligently to improve their customer service and order fulfillment processes. In the meantime, I would caution others to exercise caution when considering making purchases through their online platform. Products used:Bags ServiceIf you're placing an online order be aware that they might charge your account and send you an email saying some bs about it not being complete. And once you call and confirm they still don't complete your order and you're stuck with having to wait 3-8 days until they decide when to refund your money back! They're just terrible I didn't think a store like them could've had such terrible costumer service! If i could give 0 starts i wouldWebsite is very confusing. Finally I got an agent, and the website chat agent welcomed me by saying "thank you for calling Macy's" lol. Customer service over the phone is also terrible. After many inquiries, I was told I am unable to pay my Bloomindale's card with a visa, a checking account is necessary. Here's the fun part - they charge $5 to take a check payment over the phone. I'm all done with Bloomingdales. Tip for consumers:Don't open a Bloomingdale's credit card. Not worth the trouble. Products used:Bracelet. Service