Got a Samsung stove less than 2 years ago. Got error message CF2. Found out it meant the oven control board needed to be replaced. For six months been trying to get the correct part number. Samsung keeps providing part number for a fridge control board instead of the oven. Now Samsung is suggesting that I purchase a repair manual so that I can get the correct part number. When I asked why Samsung can't look up the correct part number in the repair manual? There's no response. Samsung offers to have their tech install it for $900 but I can purchase the part for $200 and install myself. Kinda feel like I am getting the proverbial runaround by Samsung huh. Service Value Date of experience: November 26, 2024They said I have 10 year warranty on compressor and only 6 years old and they said only there company is the only ones can work on it and labor is going to be so high that it would not be worth fixing it Date of experience: December 30, 2024Over 2 hours on the phone over a Samsung ring that was both under manufacturer warranty and an extended Samsung care+ package. Still unresolved. Endless transfers often to unrelated departments Products used:Samsung Galaxy ring Service Value Shipping Returns Quality Date of experience: December 27, 2024Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star. Tip for consumers:Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. Products used:Galaxy Book4 Laptop Service Value Quality Date of experience: December 9, 2024Important Notice: Samsung UK's Unfair Return Policy! Attention, everyone: Be aware that Samsung UK charges a 20% fee on returned devices—essentially a "handling fee" that, in many cases, costs hundreds of pounds. In my experience, they charged me a shocking £160 just for unboxing and returning a device. This is not only outrageous but could also be in violation of consumer rights in the UK. Samsung seems unwilling to comply with fair return practices, which is why I'm sharing this to warn others. Consider this carefully before purchasing from them. Let's hold companies accountable for their treatment of customers! Tip for consumers:Important Notice: Samsung UK's Unfair Return Policy! Attention, everyone: Be aware that Samsung UK charges a 20% fee on returned devices—essentially a "handling fee" that, in many cases, costs hundreds of pounds. In my experience, they charged me a shocking £160 just for unboxing and returning a device. This is not only outrageous but could also be in violation of consumer rights in the UK. Samsung seems unwilling to comply with fair return practices, which is why I'm sharing this to warn Products used:Important Notice: Samsung UK's Unfair Return Policy! Attention, everyone: Be aware that Samsung UK charges a 20% fee on returned devices—essentially a "handling fee" that, in many cases, costs hundreds of pounds. In my experience, they charged me a shocking £160 just for unboxing and returning a device. This is not only outrageous but could also be in violation of consumer rights in the UK. Samsung seems unwilling to comply with fair return practices, which is why I'm sharing this to warn others. Consider this carefully before purchasing from them. Let's hold companies accountable for their treatment of customers! Service Value Shipping Returns Quality Date of experience: October 29, 2024I recently purchased a laptop from Samsung's online store, and the experience has been nothing short of a nightmare. Despite specifically selecting a delivery date of December 2nd during the order process, Samsung completely ignored my choice and dispatched the laptop earlier, causing significant inconvenience and disrupting my work schedule. To make matters worse, December 2nd was my birthday, and this laptop was intended as a gift. Due to Samsung's negligence, my birthday was effectively ruined. Their courier service, DPD, added to the frustration by not offering delivery time slots and requiring a PIN, making it impossible to leave the package with the concierge. But the most appalling aspect of this entire ordeal has been Samsung's customer service. Despite my repeated attempts to explain the situation and highlight the inconvenience caused, they offered a measly £30 voucher as compensation and then closed the case without further resolution. This experience has left me deeply disappointed and frustrated with Samsung. Their disregard for customer choices, inflexible delivery practices, and abysmal customer service are simply unacceptable. I urge everyone to think twice before purchasing from Samsung's online store. Their disregard for customer satisfaction and blatant disregard for their own terms and conditions are a clear indication of their lack of respect for their customers. #Samsung #CustomerServiceFail #DeliveryNightmare #DisappointedCustomer #ConsumerBeware Tip for consumers:Awful response from customer service and the office of the CEO. They don't care about customers and close all complaints without trying to resolve them. No compassion at all given you pay money. Products used:Laptop Service Value Shipping Date of experience: December 2, 2024Worse Samsung product.purchaed DDoor fridge but problem came in 1 days complain attended but problem is as it is.No response from Engineer.Life biggest mistake to faith on Samsung Brand. Products used:Samsung D Door fridge.322 Lit. Service Value Shipping Returns Quality Date of experience: October 10, 2024I bought a high-end Samsung laptop with the manufacturer warranty. The laptop's audio suddenly stopped working altogether only 3 months after, so I contacted Samsung warranty claim which led me to their text customer support service. This service was the biggest waste of time I could've ever done. I had to re-explain 6 times with 6 different customer support technicians the problem and had to sit through their super basic repair suggestions like, "make sure your audio is turned on." After a week of texting with these support members and begging them to give me the information of a in person service center, the number for the service center they gave me was no longer in service. Samsung refuses to honor my warranty and sends me through goose chase after goose chase just to waste my time and save themselves from buying me a replacement laptop. NEVER BUY A SAMSUNG DEVICE. Products used:Laptop Service Value Shipping Returns Quality Date of experience: July 18, 2024Worst service ever from samsung, asked for a replace of remote and their online team kick the balls. When I tried to complain, an online consumer service named Lin try to mislead me say there is no place to solve the issue Service Value Shipping Quality Date of experience: February 27, 2024I ordered 4 appliances on 2/15/24. Samsung promised all installation Delivered on 2/26. Installation date is 2/27/24 Unfortunately they never contacted me. I called them at least 20 times for installation service But they didn't care at all. Now 3/8/24 it passed 12 days already I think they just sell products. That's it. Don't buy anything from Samsung. This company is scammer. Tip for consumers:Awful customer service Products used:Refrigerator, dishwasher, induction oven, microwave Service Value Shipping Returns Quality Date of experience: March 8, 2024I bought a Samsung Note 20 Ultra about 3 years ago and had a great experience. However this year I bought the Galaxy 24 Ultra and traded in my device. I noticed Feb 4th that I accidentally clicked the wrong phone to trade in (Z-Fold) but both credits were the same $400. I called customer service that same day and they said this was okay that they would still give me the credit if the device was eligible. On Mar 17 they said they could not accept my order. At first they said the device didn't qualify, and then they said it wouldn't boot. I sent them proof of both being false. Now I am having to return the phone so I can re-order it and go through the whole process again to get a credit for the trade in which will take more than a week. Very poor customer service. (Mar 18th) Service Returns Quality Date of experience: March 18, 2024Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. We asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. Absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer Products used:LG Service Value Shipping Returns Quality Date of experience: March 12, 2024Ordered a FHD monitor. Received a terrible one. Far Far from being HD. Support service was nothing else than a big jocke. Spent 2 times 30 minutes with them and they haven't asked me one single pertinent question. They were just asking for more time to ''enter the case'' but they had nothing to enter since they had not asked anything about my product or my problem! Have already called twice to return the product and I,m still waiting for my ticket. I will Never buy a Samsung product again! Date of experience: February 27, 2024Been using Samsung for years and I had photos throughout the years, suddenly all my photos (taken by phone not shared through other apps) were deleted except for the last week. They were NOT deleted by me and yes I checked the trash and they aren't there. And NO they have not been removed completely by me because all other stuff previously deleted by me is still in the trash! I mean thousands of photos. I take a lot of pictures. And all they could say is "We cannot help, your only is backup if you have". No responsibility taken... nothing! What stupid service is this?! I could rate them lower if I could. Whether I have them backed up or not you can not just shrug away issues clearly not caused by the user Date of experience: March 16, 2024Please never buy samsung products. They customer service is awful. My appliances were delivered 4 days ago and they have not scheduled the agreed upon installation. They contract out their installation services to RXO who could care less about sumsung customers. Samsung agents do not care about your dissatisfaction. They have hung up on me, transferred me, placed me on hold and still no resolution. Products used:none Service Value Shipping Returns Quality Date of experience: February 23, 2024Hi I bought a Samsung stove from home Depot 2 month ago there is a sharp metal on the back of stove couple times we had bleeding when we clean the stove I went back to home Depot they told me there's a part missing to cover the sharp part you have to contact Samsung and The screen some time is not showing anything I emailed a Samsung couple times they are ignoring me it's not fair to pay $1000 for damage stove I'm going to tell everyone at work and my community never buy anything from Samsung The customer service is zero never again.don't buy anything from Samsung they are useless Products used:Samsung stove Date of experience: April 30, 2024I bought two phones with the "pre order discount " after I noticed my credit card was charged more than it was listed for. I called up the samsung customer service number to speak to someone in India, which they said no problem call back when you get the phone and we'll refund you. I did that today and now they said they can't honor the price, 3 hours on the phone for them to make up reasons to not refund you. What a waste of time,please people buy an iPhone better, that company actually respects people! I'm returning the 3 phones I purchased and throwing out anything samsung I have at my house! Tip for consumers:Don't order from them, they are s bunch of headaches that is definitely not worth it! Products used:Samsung Galaxy S24 Ultra Service Value Shipping Returns Quality Date of experience: January 31, 2024We bought a washer/dryer set less than 3 years ago. The shocks need to be replaced@ $300 per shock, total of 4. Also, sensor has gone bad. Want spin. Very disappointed. You would think one could get more than 2+ years. I have not had good experiences with most of my Samsung purchases. Will not be buying any appliance made by Samsung in the future. Do not recommend. Products used:Washer and dryer Value Quality Date of experience: December 14, 2022Worst place to buy appliances or anything for that matter. Contact center filled with liars. I guess Samsung hired these clowns based on the skill set of lying. You won't get any truth out of Samsung when it comes to service. Tip for consumers:Do not buy Samsung appliances or any other Samsung products for that matter. Products used:Washer and dryer. Delayed delivery over two months. I was told lies after another. Service Value Shipping Returns Quality Date of experience: September 8, 2022Don't expect any after sales service even from HO, poor quality products, worst customer care support... don't buy premium products of samsung else you will loose your hard earned money...purchased Tab S9 Ultra.pathetic experience Tip for consumers:Worst experience always with Samsung , using almost all type of household products of Samsung and facing problem in everything Ac, Fridge, Washing machin, Laptop, Phone, Tablet, TV ..all of poor quality ... Products used:Samsung Galaxy Tab S9 Ultra Service Value Shipping Returns Quality Date of experience: September 26, 2023Samsung Review Bought this TV two months ago. Samsung denied me a refund while waiting and kept saying is was underway. When it finally arrived after 7 weeks, the packaging had clear signs of water exposure. Samsung refuse to acknowledge this and come up with any solution, - instead advising me to place a new order and wait 1-2 months. Zero compensation offered - except a $100 coupon that does not even work. It´s a joke. The customer support shows complete negligence and keep looping me around to different representatives. I have been in contact with over 10 people now. I am returning this TV for a refund and will stay away from Samsung. Tip for consumers:Simply just stay away. Service Value Shipping Returns Quality Date of experience: September 15, 2021Please don't waste your money on Samsung appliances! After 6 months wasted trying to repair our faulty Samsung fridge - which we had owned for 2 years when it quit cooling - I have heard from countless people that Samsung is KNOWN for faulty appliances and sketchy customer service practices. I experienced it all firsthand. They won't honor their word nor do they have any regard for the broken fridges they knowingly manufacture and sell. Our repair technician said this is his weekly experience. WHAT?! How are they still being sold?! Products used:Fridge Service Value Shipping