Nike supposedly has a two year warranty but it starts when the shoe was manufactured not when you purchased it. Basically you can buy a pair today and they could be falling apart 6 months later and they will not honor the warranty if it was made over 2 years ago.How am I to know as a consumer when the shoe was manufactured? I can tell you when I purchased it how much it cost and that it's defective. They should put an expiration date on your receipt so you can shop for their product as you would milk. Both pairs are less than 2 years old Service Value Shipping Returns Quality Date of experience: September 25, 2024HORRIBLE CUSTOMER SERVICE! The process to speak to a manager as if they're some God, is freaking sad! You are not important that I have to go through all your unprofessional workers! All they do is hang up! Orders are not complete when arrived, and still yet, not have received my items! Tried to change a order right after I submitted, and that process is horrible too! Nike product is great, but not worth the BS you have to go through just to get some assistance from someone that can actually help! Tip for consumers:GET SOME PROFESSIONAL EMPLOYESS!!!!! LEARN TO ACUTALLY HELP THE CUSTOMERS!! SEND MISSING ITEMS FROM ORDERS!!!!!!!!!!!! Service Date of experience: October 9, 2024As a loyal and long-time buyer from Nike, I am appalled by the incompetence of Nike's Thailand customer service team through the Nike Apps Online. They should be held accountable for their poor performance. Despite my clear right to a 2-year warranty, they continuously refuse to honor it, demonstrating a complete lack of skill and respect for customers. This team needs to be either retrained, punished, or fired. Their refusal to address legitimate issues is unacceptable and goes against Nike's standards. Avoid dealing with Nike Thailand if you expect any real support. Tip for consumers:I am writing to formally express my deep dissatisfaction and frustration with the handling of my recent Nike By You order issue by your Thailand customer service team. I placed an order, which arrived with a significant manufacturing defect. Despite clear evidence that the problem stems from poor factory craftsmanship, your team in Thailand has repeatedly refused to acknowledge the issue or facilitate a return. I need replacement or Full REFUND !!! Products used:SNEAKERs Date of experience: July 7, 2024Do not trust this company with your data or your money. If you are not a member, they make you pay return shipping for online orders. So a pair of shoes can cost 25% of the shoe purchase amount or more to return. The alternative is to get a membership, which they will use to sell your data and market to you, despite all of your efforts to avoid both of irritants. Their products are not worth the hype or the money. It feels like they are telling you to go f*** yourself if you don't just join the cult - er, club. No thanks. In this day and age, there are many alternatives to that criminal organization. Tip for consumers:Do not give them your money. They don't care about your experience or how bad they look compared to their competition. Products used:None. Returned the entire order. Cost to return 4 pairs of shoes: $51.15. Service Value Shipping Returns Quality Date of experience: June 24, 2024I spent over $100 on this Tiger Woods Nike golf shirt and I'm wearing it one day and it starts falling apart. They put a seam in the back and then used a black piece of adhesive tape to connect the two back panels as well as the collar and the shirt literally fell apart. Nike will do nothing about it. It's the last Nike product I will ever buy. I have bought $10 shirts that have lasted longer than this $100 + shirt. Value Returns Quality Date of experience: March 5, 2024Purchased Nike air 270. The air sole popped after a month. Sent them back to Nike for warranty and they denied. Absolutely despicable company, will be spending my families money at other athletic suppliers moving forward Tip for consumers:Do not spend your money on their sub-parr products - they don’t stand behind them Products used:Nike air max 270 Service Value Shipping Returns Quality Date of experience: February 22, 2024Nike is okay to look at but they disintegrate right before your eyes, seriously never wear more than 6 months weather you use a lot or hardly at all… they lose their structural integrity so quickly and this can lead to all kinds of injuries to Feet, Knees and Hips. They are not well made! Date of experience: February 9, 2024Bought a 3 pack of Nike underwear. One pair was poorly constructed- missed the fabric with the seam, so they wasn't usable. Called Nike customer service and they refused to do anything to fix their crappy product. Service Value Returns Quality Date of experience: February 28, 2024Do not take the risk to deal with Nike on delivery. After 45 days of placing the an order with Nike Canada and after they collected my money and after 4 times of contacting them, they are not able to confirm when will my order will be delivered and give me an open ended delivery period Products used:Men shoes Date of experience: May 20, 2024I'm being fair when scoring Nike a 3 out of 5, I used to love their gear, but now it seems that the quality just isn't there. Quality definitely gone downhill and for that reason, my rating shows that. I would have loved to give ya a 5 out 5. Sorry x. Tip for consumers:sort it out nike, you used to be quality, built to last, now your trainers break within a matter of months. Products used:Trainers Service Value Shipping Quality Date of experience: February 6, 2024I recently bought 2 pairs of shoes for my kids,for school sports,I feel like their performance is boosted,becouse excellent design and now no more stinky smelly feet. Due to inner material which is porous and breathable.thanks nike Tip for consumers:We purchase it in sports check coquitlam mall,the sales staff was not so friendly and helping for selection of shoes Products used:Shoes,and water bottle for sports Service Value Shipping Returns Quality Date of experience: March 5, 2024The First day wearing my new air force1 The front got a big creased in it, nike is making sneakers with cheap materials now, they don't care about customers satisfaction at all, they only care about money, worse places to. Customize shoe is Rip off the same shoe can 150 to change one color, Nike charge you double Tip for consumers:Beware of nike, cheap material, they don't care about customers, they only care about taking your hard working money Service Value Shipping Returns Quality Date of experience: February 9, 2024Imagine that Nike in Dubai is not willing to return or change my daughter sneakers that I bought for my daughter for Eid just because the maid threw the box. I mean, they have no objection to me throwing away sneakers worth 550 dirhams, just for the sake of a box. I don't know how a famous company like Nike has a customer service that don't try to find solutions for customers only telling them the formula of the policy only super disappointed Service Value Shipping Returns Quality Date of experience: April 23, 2024If footlocker can give their customers a better chance of getting the most highly sorted after products then why can't Nike do the same for their customers? It leaves a bad taste in my mouth for sure every time I sit there waiting for ten am to hit the button just to get a message saying you didn't get em. I spend thousands of dollars on your products that are available to me and I feel like that should put me in front of the line. If it's going to be a thing where I have to keep going to the third-party sites paying two and three times as much to get the products I really want then I might as well just delete my SNKRS and Nike accounts and just buy fashion designers shoes from now on. Date of experience: February 2, 2024When they have sales I'm never able to do an order online for days so I go to the app so the app consistently says not responding so I call nike and they refuse to honor anything especially if the sale ended 1 minute prior but u can have days or weeks of proof of. The website and app not working and they don't care I believe this is set up this way cuz when there's not a great sale going on they work just fine. Products used:I didnt buy anything the website wouldn't let me and after days of trying I realized they had an app so I downloaded it and it kept saying not responding and took like 27 mins to get to checkout and as I was putting in my card info it put shoes back to normal price so went from 67 to 93 and I said screw it and called Nike and they wouldn't fix it or honor it and said the sale ended 3 minutes prior but it didn't matter I had almost a week of proof of records trying to buy . Service Value Shipping Returns Quality Date of experience: May 19, 2023What a wonderful store! Manager Aidan, was a respectful, articulate and extremely helpful young man. It's lovely to see, that customer service definitely exists in this store!. Great team... Thank you Date of experience: August 9, 2023I've been with Nike forever and I will never order from there again my shoes has a scratch that was sent like that and they want me to send em back for refund and they will give me a 15% promo. But they don't have the shoe and I've waiting for months. I can never get exclusive releases and I spent so much with Nike. I'll just get my shoes from specialty stores. Nike never resolves $#*!. All the $#*!ING money I spend for you to treat your customers like $#*!. Shoes come out box with a scuff Tip for consumers:Don’t become a loyal customer cause they won’t be a loyal consumer. Products used:Shoes, clothes Service Value Shipping Returns Quality Date of experience: December 19, 2021I received my order today, shoes clearly are defective. I called Nike.com and the representative declined the 25% discount, because returning is not an option we return to Paris. Instead stated we do not give discounts. I asked if I could provide photos and she said the item must be returned to the warehouse for inspection. The experience is enough for me to never purchase Nike again and will be sure to share my experience on a vast scale. Date of experience: December 4, 2019"We can no longer initiate any carrier investigations or provide any further courtesies for packages sent to you" is what Nike emails you after you call customer service about any lost packages. This happens to me twice with FedEx for Nike orders in the past 3 months. Both Nike and FedEx said I should contact the other because they are not responsible for lost packages. Nike never tries to help. Very poor and unreliable customer service. Be sure to pay with credit cards to dispute transactions with banks for merchants you never received. Service Shipping Quality Date of experience: July 5, 2023I loved Nikes since I first saw them forty plus years ago. I been a loyal and dedicated fan and customer four fifths of my life. I have purchased hundreds of pairs in my life and Jordan's, Nike and Converse for decades and am a vip customer at Nike.com. Today I bought a valentines gift card for my girl and she hated it. Five min later I called and got told I was s!&& out of luck forty years of loyalty and they couldn't refund my money no matter what I said to them. I'm beside myself with rage knowing I helped make these jerks rich being loyal to the point of exclusive to this company. I have spent 100s of thousands on these clothes only to be sniffed and made to choke down this gift card for 125 bucks. I'm so furious that I'm not even using it period I will never as long as I am alive. Forty years of spending here only to be told it don't matter j I will never use this brand again. Choking down the gidts Date of experience: February 14, 2024This is the second pair of Nike shoes that have fallen apart that I bought my son in 1 year. The first pair the eyelets for the shoe lace ripped. Yes ripped so you could not tie the shoe. Several of them. When got looking it looks like cardboard under the fabric. My son likes Nike so we bought another pair in 3 months the whole sole split in half. These are basketball shoes, so 3 months is not long when he wore then 4 times in Sept, for a camp. Then he just started basketball for the school and they split before the 1st game. He wore them maybe, 20 times. Theses shoes were $150.00 each pair. We have bought Nike for all 4 of my kids and will not buy them any more. Even worse they don't stand buy there shoe when they fail. Sorry Nike you lost my confidence in your product. Value Returns Quality Date of experience: July 6, 2022Overpriced, fragile products that last maybe a year if your gentle with them. They're destroying their own brand even be alienating their customers and supporting sexist messages in there advertisement. Products used:pants, shoes Service Value Shipping Returns Quality Date of experience: April 7, 2023Excellent quality of shoes but it is beyond my comprehension how the largest sneaker manufacturer on the planet takes 6-8 weeks to process and deliver shoes that are advertised as in stock. Zero issues getting the same exact products from Finish Line or Foot Locker so spare us the supply chain excuse, its two years old- how about holding your distribution centers accountable. Word to the wise- pay more ordering outside Nike and consider it a frustration fee, at least you will have your order in the same season. Tip for consumers:Go to Foot Locker or Finish Line, Nike direct is a mistake. Products used:Shoes Service Value Shipping Returns Quality Date of experience: September 10, 2022Bunch of racist, anti-American cowards. Why would anyone want shoes from a wimpy company as this? Disgrace. Will never use Nike products again. Move your business out of here, no one wants you in this country anymore. Y'all don't even deserve the one star given. I would go lower it it were possible. Date of experience: July 3, 2019A gift that was clearly stained and sewn incorrectly. The item was no longer in stock. Refused to do anything. Quite arrogant from customer service to management. As though I should feel great at being their customer. 100% will never purchase Nike again. Shame on this organization. Pathetic. Date of experience: December 21, 2022