I waited 1.5 hrs while 3 people came in behind me without appointments and had their jobs done before me. White Lake MI. Complained to management was told sorry I'd be next. They put 1 more car in front of mine after that. I got in line to demand refund then they grabbed my car. Staff unprofessional. Will never shop here again. Tip for consumers:Service was hortible. Products used:Tires Service Value Shipping Returns Quality Date of experience: October 10, 2024Told me my wheels would be here on Friday. My tires were ordered two days later and still beat the wheels which are supposed to here on Monday! Tires came from the same state! Date of experience: November 1, 2024I had a leak in my tire that I purchased from this location. Was told had to wait 3hours. When I was over a mile away I receive a text from Journey Tracker informing me when to return and when it will be completed….Well after returning and waiting another 45 minutes and counting I wrote this review. Bummer can't even get that correct. If you invest to assist customers then make sure it works. It's currently 2:22 pm Date of experience: August 20, 2024I want to write my experience with the product and service the discount tire provided to me over the past year. I changed the four tires at the store about one year ago. At that time, they told me that I had an 80,000-mile guarantee from the tire company and that if anything happened to the tires, they would replace them at no charge if I paid some price for that service. So I paid all the services they recommended. Last week, I received an email from them stating that I should get a tire rotation service for free, so I sent my car to the store. It turned out that my front tires were in such bad condition that they gave me a warning that I had to change them immediately. Otherwise, I would be at risk if I drove the car on the road. They said that the damage to the front tires was due to a mechanical issue, but I did an alignment service within the last year and had no idea what was wrong with the tires. They still charged me the full cost for replacing these two tires. What they offered before was nonsense. There is no guarantee at all. The tires lasted only one year and less than 10,000 miles. My wife mostly just drove the car to and from school. It's ridiculous that I could rely on these tires for 80,000 miles. It just survived around one year and less than 10,000 miles, and I have to replace these tires. What a shame for the service and products. Please pay attention that what they said is conditional. Service Value Shipping Returns Quality Date of experience: June 22, 2024Its been 10 years since I purchased fron discount tire and today I was reminded why when I went back for simple tire repair on new tire 6 month old. A simple plug to fill a nail hole through the thread. All they want to do is SELL you new tire. I detest this companies policy toward its customers and will never purchase from discount again. Tip for consumers:Dont use Discount Tire. Terrible after-sale service and tertible after-sale customer policy Products used:Cooper Discover Tires Service Value Date of experience: April 9, 2024Great tires and from background I'm understanding Michelin has something to do with the tire. Regardless the tire is quiet, great response, handling feels great. I paid total just under $600 with full wheel alignment and warranty. Well worth it we all know tire shops been lying and steeling. This one did an honest job for me. I had photos ready, but seems new phones pics too big for this website. Products used:Tires Service Value Shipping Quality Date of experience: August 2, 2023Bought new tires, had a screw in one and got to store at opening and 4 hours in all they do is push my job back as the take one after another scheduled jobs. Why would you have a tire business if you can't help people who have a flat tire! Happy to sell me a whole set of new ties no mention that it could take all day! It's like being first up in a line and the clerks takes call after call for orders while you wait! Even though you were first. If you have a flat tire skip Discount as all they service is online order. Date of experience: January 18, 2023Went in for a simple 2 tire complimentary rotation and to look at the options of buying new truck tires. Found good truck tires for a decent price. BUT they ended up stripping all of my lug nuts and said it was from "the heated gases getting underneath the metal causing it expand." I would have to call B+++S++T. I have rotated tires all of my life including these on my 2019 Nissan Frontier and have brought them into shops to have rotation done. And I inspect the work to ensure they are tight. NEVER have I encountered this. Had to buy new lug nuts at $54.57. Yea, they got me on that but they can kiss that $1400 tire sale goodbye. At least they didn't blow up my engine moving my vehicle. Invoice #*******. Discount Tire off Watson Blvd, Warner Robins, GA 06/30/23 Date of experience: June 30, 2023Two different times now I have stopped at our local Discount Tire in Saratoga Springs with a tire which was going flat. Both times I was told they were too busy to check it and wanted me to make an appointment to come back. The whole point of stopping was to avoid having to change a tire while in a business suit. I can see making an appointment for standard services but they should be willing to make allowances for an emergency. After the same thing happening twice I won't go back again. I've spent a lot of money there in the past, but I am certainly going to take my business elsewhere from now on. Service Date of experience: January 17, 2023Discount Tire is my go to for all things tires for my Audi. Yes there prices are over the top but I stop in to get my air checked and DT is just conveniently located near me. The manager Adam at the store located off the Sam Houston Tollway is just one of those guys who takes care of the customers. He does the research for the prices at other competitors and gives you sound advice on your purchase. I never have to go anywhere else because the whole team takes care of my care needs. Thanks, Adam and Ben they made sure this teacher left with great tires and not a empty hole in my pocketbook. Products used:Tire purchase Service Value Quality Date of experience: June 9, 2023I usually go to this place for every tire need for the last 5yrs. But they messed up my car and won't make good on it.i bought tires in 2023 and went in for tire rotation and one lug nut was stripped on and they had to break off the stud. I asked the guy what now he said "sorry.they do sell the studs at auto zone. But you'll have to take it to a mechanic to fix it." The last time my tires came off the car was when I bought new tires from Discount Tire. Going elsewhere now, SUGGEST YOU DO TO! Products used:Tires Service Value Quality Date of experience: January 11, 2024Took my vehicle in to see if I needed tires. Customer service person came out and checked with his tire tread meter. He said meter indicated that I needed tires right away. I went home to discuss with my wife. Since I bought tires at Costco we decided to take there for evaluation also. Costco checked and said we had a lot of tread left and no need to change tires! In fact Costco said most likely will not need for another year at current usage level.Will never go to disinformation Discount tire again and strongly recommend always check with a more honest tire place for everyone. Tip for consumers:Buyer beware Products used:None, thankfully Service Value Quality Date of experience: June 22, 2023I have a 2020 Honda civic with only 38k. Was told I need all 4 rims due to corrosion. And that they cannot be cleaned which is absolutely untrue. I have been in this field for 28 years and not once have I sold customers set of rims due to corrosion. I asked the manager if they have bead sealer? He replied with no what kind of tire shop does not have bead sealer. He said it is not recommended, but he would rather sell me four new rims that I did not need when all they had to do is clean the rims and apply sealer. I think it is absolutely outrageous that they would try doing this. I wonder how many customers actually fall for the scam. They should be put out of business it's not right. Service Value Date of experience: November 28, 2023Warranty crap, changed road hazard warranty even on previous warranty, cost me 259. To replace tire with screw in it, warranty had expired because they changed it, warranty should stay the same as when you by it, not change cause they want to, so wrong, will not send my friends to discount tire. Date of experience: August 31, 2023I drove past 20+ tire stores to get to the Discount Tire in Lakeland...and it was worth it. I've always had great experiences at their stores in the Chicagoland area and wish they had stores in Tampa, but for now, I will travel to Lakeland. I needed a tire replacement and for a couple tire sensors to be replaced and I got the usual exemplary service. The Discount Tire experience is always a good mix of being helpful, knowledgeable, cost competitive and timely. There are only a few brands that care about the customer experience like Discount Tire...I will continue to use this company for the foreseeable future. Thanks to Emmit for his help in getting my family in and out so quickly. Date of experience: July 9, 2023I paid for lifetime spin balance for 4 tires in 2013 for the vehicle i do drive only on weekends,so after ******* miles went to them for balance they told me that we can not balance your tires because tires are now over ten years old. I told the manager this vehicle is only weekend drive thats why. He was very rude so now i will never go back to Discount tire. Because the recipt said Lifetime spin Balance but nothing about 10 year limit. In my opinion it is false advertisement.$65 i paid were wasted. Date of experience: October 6, 2023New Braunfels tx Loop 337 After arriving for my appointment I'm told they cannot drive me across the same parking lot to another appointment after I got a verbal "no problem " when I called ahead. I'm disabled and could not walk to the corner of their building. I was forced to leave. Rude and disrespectful. Service Value Quality Date of experience: September 18, 2023My father has been a loyal customer of discount tires as long as I can remember so I've been a loyal customer of discount tire as long as I. Can remember. But after Thirty years of me buying tires from discount tire walked into a discount tire today And they told me they would not plug my tire because I put a plug in it to make it to. They would not help me for the 1st time in years. They told me no I am so disappointed in discount tire. I will take my business elsewhere refuse to help me. While I had a flat literally made me drive away on a flat tire versus helping me. I will never buy tires from discount tire again just because it is one small act. Call it what you want but I feel wrong as a customer making me drive away on a flat tire versus them just putting a new plug in it. Date of experience: April 15, 2023Took me 6 visit to get 4 new tires and wheels installed correctly. 3 visit just for balancing tires 3 more for trying to fix Tpms sensor they broke. Scary how they acted, like they did not care or this is business as normal. Never once apologized.. Date of experience: August 12, 2023Heard ok things about this place decide get my tires from here. At 1st I was told price 696.00. Then after trying card wasn't approved I was ok with it. I only wanted two tires at 1st... I say I go Walmart he came say I can help you get all four tires so you can be safe gave me price 402 I say all four tires he say yes... I say ok right at end only 3 tires then once I got home all tires are not same brand like I paid for. One on back different brand. I think cause I am lady they try take advantage like I didn't know any better. Not happy with out come of situation they all was pretty nice but what was say is not what was done.pic showing these 3 tires are not same brand two on front are silver edition one on back is cooper brand. Overall today my experience here wasn't the best... Date of experience: July 21, 2023Drove an hour for an appt. That was scheduled at 9:15 and still took an hour to get the vehicle back even though there were only 3 of 6 bays in use. Was there for over 2 hours and management never acknowledged anything. Service Value Shipping Quality Date of experience: January 27, 2024Cross-treaded three lugs on a tire making car un-drivable. Tried to tell me my car was defective. Just stood there and look at floor manager until he asked if I had AAA. (He wanted me to tow my damaged car to their 3rd party repair vendor!) I continued to stand and stare. He finally had car taken in for repair. Lost use of my car for a full 24 hours! Called regional office and never heard a word from anyone in company! DO NOT USE THESE GUYS! Prices may appear good, but you get what you pay for... Tip for consumers:Do not use Discount Tires Products used:tires Service Value Quality Date of experience: September 15, 2023Tires had premature tire rot, After speaking with Discount Tire Direct and Maybe a manufacturer defect, They didn't want to go any further. I purchased many tires from them, Now I really see how there's no customer service, I will never buy again from them. Service Value Shipping Returns Quality Date of experience: February 1, 2024Does Discount Tires try to replace everyone's windshield wipers when you buy tires? Just asking because two salesmen tried to do so on my tire purchase. Service Value Quality Date of experience: January 23, 2024Had to get four new tires for the truck. Shopped around and their price was just as good as everyone else. They ordered the tires they came in next day. I dropped the truck off and they were done in about an hour. I would give them five stars but they one thing that needs to be done when you get new tire... wheel alignment. Front and back. How can you sell tires and not have the ability to offer a wheel alignment service? Overall they were very courteous and a very quick service turnaround. I'll go back for sure. Products used:tires Service Value Shipping Quality Date of experience: June 2, 2022