Needed to exchange sizes but they don't accept exchanges. So they told us to return the jerseys, order new ones, and they would credit the credit card to adjust for the black Friday sale price. Well, they never credited us back even with the chat log as evidence. We ended up returning the 2nd set of jerseys, paying the shipping and tax which was somehow not refundable. Not sure how that is even legal for them to collect taxes on items that were not even kept. Tip for consumers:Full refund but charges for shipping and doesn't refund taxes, which is likely illegal. Service Returns Date of experience: December 13, 2024I cancelled a $1281.00 order that never shipped.14 business days later and still no refund! Customer service over the phone and via chat function only reiterates that the refund is "pending" and not to worry. The person I last interacted with on the chat function was irritated because he was apparently the same person who had previously told me not to worry. I paid $1181.00 on NFL credit card and $100 on an NFL gift card and I've got nothing to show for it except frustration. Service Shipping Returns Date of experience: November 15, 2024I will probably never order from here again. I placed an order, Once they confirmed it with me, the price of one of my items cost more. Next thing I know my delivery dates changed. Now the dates do not work for me as I will be out of town for a few weeks with packages left outside for a few weeks. So one of my items were still in progress so I tried calling to at least cancel that one. There was no option to talk to a human, and I was informed that the item could not be cancelled Why, it was still in progress and hasnt shipped! So it looks like I will be out almost a $100.00 dollars Will find other sites to order my NFL items through, Tip for consumers:Will never order from here again Products used:None Date of experience: December 18, 2024You can't track your package properly the site is always down, just use Fanatics directly I've never had a problem there. I'll never use nfl shop again you can't contact customer service either they want everything done with messaging on their website but they never answer. Its not worth the hassle,,,,never again! Tip for consumers:Use anyone other than nflshop.com Products used:Three hoody sweatshirts Date of experience: October 23, 2024I ordered a jersey for my boyfriend on December 1st and received an email stating it shipped on December 6th. It's now December 17th, and after multiple calls regarding the package's whereabouts, I had to request a refund. Each time I called, I was reassured that the package was on the way, which turned out to be false(Shocker.). After being promised a resend and expedited shipping if I called back on December 17th, I was met with the news that the jersey was out of stock(not at all shocking after sundays game… GO BIRDS!) To make matters worse, when I called today, the first customer service representative hung up on me after I asked to speak with a supervisor. This situation feels sketchy, and I can't shake the feeling that something is off. Either they're moving money around or just couldn't care less what is happening. I'm determined to get to the bottom of this and will explore options, including a potential class action lawsuit if necessary. I will find a resolution. If anyone has similar stories please feel free to share. This company is TRASH! Tip for consumers:Didn’t receive Products used:Didnt receive Service Value Shipping Date of experience: December 17, 2024Ordered a Christmas gift Nov. 6th, now Dec. 18th the item is nowhere and or course out of stock. Look at the reviews, this company needs to go! Service Value Shipping Returns Quality Date of experience: December 18, 2024I ordered Ravens jersey, the website stated it will ship out within 3 business days, still no jersey and the game is on the 21st. Customer service sucks no help they blame it on the warehouse and they tell you the same information from the tracking screen. I'm beyond pissed right now. Only thing they offer is refund partial shipping back. If I could give them zero stars I would have Tip for consumers:Don’t order from here Service Value Shipping Returns Quality Date of experience: September 20, 2024I paid for two business days shipping, and two business days had gone by and NOTHING. No email, no shirt, no text. I go and look at my order status and it stated it was going to take another NINE MORE DAYS on top of the THREE days I have been waiting. I received ZERO emails about how it was going to take longer than I paid for. I tried to call their phone number and I couldn't even speak to an actual person, it was only an automated system. Extremely unhelpful. As I am writing this I am waiting for a service specialist to join their online chat, its been ten minutes and still no one has helped me. Overall I would HIGHLY DISCOURAGE anyone using the NFL shop for any gifts or items for themselves. Service Value Shipping Returns Quality Date of experience: October 18, 2024Was very excited to gift this jersey to my father. When I opened the package and held up the jersey I was disappointed to see that it was very thin and the letters on the back were completely slanted and crooked. Looked completely fake. A $130 jersey should not look or feel like this did. Quality Date of experience: September 20, 2024Placed 2 orders 6 weeks ago and have received 4 bogus ship dates That never happened. Customer Service is useless, reading from the same script about "waiting to hear from the warehouse". Do not waste your time or money on this company. Date of experience: July 24, 2024I am very disappointed in the iron on numbers and Custom name ( Which I may add is much smaller/ Thinner than what is shown on the web site.) I spent $189.00 ( yes I know, sucker) having a hard time with this. The jersey doesn't feel or look like its worth 50.00 Tip for consumers:Other than the numbers being Iron on and the name being very small, No. Well Yes, For 189.00 IMO I should not receive this in the mail. Should have been delivered to the door. By UPS rather than dropped in the mail. Products used:Custom game jersey Service Value Shipping Quality Date of experience: March 23, 2024I ordered 2 KC shirts, 1 on my VISA, 1 on my debit. The debit one I never received! There is no way to contact a live person for refund. They give you 45 days to file dispute over undelivered merchandise, but then they say you have NO orders to track. Absolute RIP OFF of my money! Tip for consumers:I'm out $60 Products used:FRG NFLshop Service Value Shipping Returns Quality Date of experience: May 28, 2024My order (superbowl jersey) was supposed to arrive on 02/09/24 as stated before I made my purchase however it did not. It is no point in having it delivered one day after the superbowl. The only resolution was a discount which makes no sense because the sole purpose of placing the order was to receive it before the superbowl. False advertisements. Tip for consumers:Reach out to the shipping agency to oversee if the consumer’s product is being delivered on time as stated in its advertistment. If not, the customer should have an option to cancel the order before it finally arrives so he or she doesn’t have to pay any shipment fees in returning the item that wasn’t delivered as promised by the company. Products used:Jersey Date of experience: February 10, 2024I ordered a full-size Philadelphia Eagles helmet off a NFL shop Facebook add. They took my money, but never delivered the helmet. Sent an email that said it was delivered and I should check with my neighbors, blah blah. I checked the tracking numbers with USPS, the tracking number came back as invalid. Nothing but dissatisfaction! STAY AWAY! Date of experience: February 23, 2024I ordered a jersey listed as "in stock" on Jan 4th. It hasn't shipped and today is Feb 10th. I've called and they've don't nothing to solve the problem. They admitted it wasn't in stock, as they had said. They now have it listed as "in stock" and "guarenteed shipping by tomorrow if ordered today," but haven't shipped mine. The "back office" just sends me the same regurgitated email every day "we are sorry for the delay, once we have an update, we will let you know more." It's literally all lies all the time. Do not order from them. You won't receive your items. Tip for consumers:Awful shop. Products used:Jersey Service Value Shipping Returns Quality Date of experience: February 10, 2024Ordered jerseys for Super Bowl with guaranteed delivery before the game. Tracking showed it was not going to be on time. Philippine Customer service repeatedly told me they had spoke t UPS and it would be on time. Nothing could be done until after 2/9.2/10 I called, asked for. Supervisor and told they were busy with other duties. Advised I would wait. Next the rep came back advising the Supervisor was gone now and I needed to call back Monday, then hung up. I was hung up on at least 4 times, lied to at least 3 times. Received the jersey after the Super Bowl Products used:Jersey shirts Service Value Shipping Quality Date of experience: February 12, 2024I recently had an experience with the NFL Shop during their Manic Monday promotion. Unfortunately, the information displayed regarding item prices turned out to be inaccurate. Despite showing products with a 25% discount, these discounts disappeared once added to the cart, reverting to the standard cost. Contacting customer service with screenshots of the discrepancy, I was disappointed by their response. While expressing regret for the site's display error, they refused to take responsibility, stating the item was excluded from the promotion. This unforeseen discrepancy and lack of accountability cast doubt on the site's reliability. It seems only fair for them to honor the original offer as published and address the misleading information. Products used:Buffalo Bills Road Game Jersey - Josh Allen – Youth size L Service Value Date of experience: December 6, 2023Website claims "Worry Free" Returns. But when I started my return it charges $9.99 if you want a refund. NEVER AGAIN will I shop here. What a joke. My son bought shorts for his Dad, with his own money. I tried to have him order from another store that I know can be trusted but he really wanted to buy these shorts. Now he is learning a hard lesson at a young age about corrupt business. Tip for consumers:Do not shop here. Products used:NOn Service Value Shipping Returns Quality Date of experience: December 26, 2022Not only did you cancel one order and not tell me, you placed fake post office scans on a shipment I ordered 3 weeks ago plenty of time to get here before Christmas. I drove 90 miles to the origin post office and they NEVER had the package. When I called your customer service line and cut the crap by telling them I went to origin and they lied to me, I was placed on constant hold with the agent checking in every few minutes saying no supervisor is answering and doing all he could to get me off the phone. I will be contacting my card company. And looking into small claims about this. What you're doing is illegal. Tip for consumers:Do. Not. Use. This. Company. Service Value Shipping Returns Quality Date of experience: December 13, 2022Ordered a jersey for the start of football season (week 1) and as of November they say it'll come in December (so optimistically week 14 out of 18). Then they offer "discounts" by way of an apology, trying to get you to spend more money when your original order is still missing in action. Go anywhere else. Tip for consumers:Just don't be bothered, skip it an go somewhere else. Products used:Jersey Service Value Shipping Returns Date of experience: November 16, 2021I ordered a Giants jersey and the service from start to finish was excellent. Thank you NFL shop with the prompt service especially during this holiday time. I will be shopping here in the near future. Javier Hernandez-Flores Service Value Shipping Quality Date of experience: November 26, 2014I purchased an Eagles super bowl hat for my husband in February 2023. It was gray. After wearing it a few times it faded around the brim where he had sweated. He has many other solid color hats he had worn many times and they have never faded. He has had them for years. I paid. $41 for this hat, much more than Any other hat I bought. I will not buy another product from your company. * NFL Shop attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: June 13, 2023I always order on-line every year the Salute to Service collections come out. It seems that this year's is a bit more cheaper... loved the bold American flag on the side 2 year's ago... this year small & not bold. But always comfortable gear when ordered. Date of experience: October 13, 2021Purchased jersey and needed it right away so had it priority shipped. They don't tell you that it takes them 2 days to process your order. It's websites like this that make Amazon so successful. Update - NFLshop.com was kind enough to credit my account for the expedited shipping. I certainly appreciate it. Date of experience: December 16, 2016I bought a Darius Leonard Colts Jersey the other day and upon receiving noticed the jersey was extremely big. I Decided to start the return process and was disgusted when I saw the results something I had paid $77.59 for I was being offered $60.00. First they charge you $9.99 to ship it back which is $4 more then what it cost to get ship. But thats not what makes me mad, what happened to my other $7.59? I guess they think that can be pocketed? Nope I'll be sending back, they can have there $9.99 but I will be getting my $67.59 otherwise its just getting disputed. AVOID them at all costs. Date of experience: November 29, 2020