I have ordered from Blair in the past and been fairly satisfied. Fleece runs a bit large, but quality was good. Also, sizing varies extremely from item to item...even two of the exact same item in the exact same size will fit differently. But, the reason for this one star review is a very recent order. Shipping is terrible! The items were supposed to have shipped on December 6, due on December 14th. Today is the 13th and not only has the item status not been updated, but the company shows shipping info was sent to FedEx while FedEx is showing a label was created but they have not yet received the package! Seems Blair has turned into quite the sketchy company! Tip for consumers:Don't expect to get your order for weeks...and that is when the item is IN STOCK!!! Products used:fleece Service Value Shipping Returns Quality Date of experience: December 13, 2024BUYER BEWARE! The sizing & quality of Blair merchandise varies from a lotm not only from item to item but even from year to year for the same items. You can never be sure about the fit or quality. And returning anything incurs a ten dollar fee. IN ADDITION, anything marked "clearance" is final sale, which they don't make clear before you order. It's really a shame, because Blair used to be a fairly decent & reliable place to shop for many years. Products used:Mens shirts Value Shipping Returns Quality Date of experience: September 11, 2024If you expect timely delivery of your order nowadays, forget about it. You wait, and wait and wait. Then you wait some more. Although they sometimes do have hard-to-find merchandise &sizes, the quality of that merchandise over the years has become erratic (as has the sizing), And YOU pay for returns. This as they presumbly search for the lowest paid workers in some far off part odf the world, wgie we feel the adverse effaects of that on quality. And most certainly their over-pricing doesn't reflect anyt cheaper labor source they may find. Date of experience: October 10, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Caroline H. Florida 1 review 4 helpful votes Follow Caroline H. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Truly for older people” July 7th, 2022 Verified purchase I bought 2 pairs of jeans at 43.65 each and when I received them they smell like mothballs. Even after washing with double the soap and 3 gain sheets, they still smell like mothballs. The pants are great but I don't want to go around smelling like I have been in the chest with a whole pack of mothballs. A smell you will never forget. I will NOT be buying from Blair again. Rating should be Zero. Tip for consumers:Don't. All three jeans packaged separately smell like mothballs. Products used:none Service Value Shipping Returns Quality Date of experience: July 7, 2022I use to be a huge customer of their clothing lines. But since the incredibly higher pricing on XL and up I've given up. You can't convince me that 1 size up from a large costs you $6-$10 more in material or labor to produce. Ever single item is priced so much higher for these sizes. Yet you can charge the same exact amount for sizes S,M and L sizes? It's price gouging! You've lost my business, Blair. And I'm sure the business of thousands and thousands of " plus size" people out there. Shameful Products used:The CNN pricing for sizes XL and ip being inflated when they charge the same price for Small as they do large. Service Value Shipping Returns Quality Date of experience: August 19, 2023I have ordered many casual items over the last several years and have been pleased with the quality of clothing. In the last year I have purchased four baseball jackets. These are items that should last for years of normal wear. Three of four zippers came apart at the teeth. There is definitely a defect in the quality of the mechanism. Called customer service and got no explanation or satisfaction. Their policy is 60 days. This unacceptable solution will result in my never ordering from Blair again. Unfortunate for them to lose a loyal customer. Service Value Shipping Returns Quality Date of experience: February 15, 2024Unfortunately, Blair.com was the only source for the style of men's casual shirt that I could find. So, ordered three from them anyway. Afterwards, I started receiving two to three marketing emails daily. When made aware of what amounted to SPAMMING my email address, Blair's only response was a canned email response with zero corrective action. Tip for consumers:If you don't want to be SPAMMED by this online clothing retailer, Blair.com, don't provide them an email address. Date of experience: April 24, 2023Ordered 2 pairs of jeans for my 91 year old mother back in October 23. Contacted them after a few weeks for tracking. They cancelled one duplicate order and said the order would go out immediately. Thats after 2 other attempts to order. Now they are saying they deleted the other order and to reorder. They are horrible. Do npt order from these people. Service Value Shipping Returns Quality Date of experience: December 18, 2023Many years ago I ordered products from Blair and was a very satisfied customer. I am short so it was hard to find clothes to fit. I haven't ordered from them for a few years so recently, I couldn't find Gloria Vanderbilt jeans in the color I wanted for my size so I decided to look around. I found exactly what I wanted with Blair. I was excited till I clicked on purchase and realized that the exact same jeans that I buy from Belk for $21 is $48 at Blair. I'm sorry but that is nothing but a rip off! I won't bother with this company anymore. Date of experience: May 20, 2023Do NOT order from Blair if you think you may have to return or exchange... because that is impossible to do. I returned an item in the original packaging for an exchange of the same item, different size. The refund was LESS THAN HALF THE original cost; they deducted shipping, handling, restock fees. Then hit my account for the exchange item, which cost more because they did not honor the original sale price and charged shipping and handling again. If I had known beforehand, I would have just canceled the new item. It has been weeks, and I have had no communication about the exchange...is it under a new order #...? Is it on the way.? Is it lost.? Was it even sent...? I cant get into my 'account'. It would not honor my password, and ignored repeated requested to allow a password reset... I tried to call customer service and entered an IMPOSSIBLE, prolonged round robin with artificial intelligence and never did get transferred to an agent...so now what? Service Value Shipping Returns Quality Date of experience: October 31, 2023Items marked as in stock in the site. A week after purchase you'll get an email saying they're not. They'll gladly keep your money while you wait until it's too late to dispute charges. Don't wait, and don't ask them for a refund. Dispute the charges with your bank/creditor so blair.com will be blacklisted by them and no longer able to scam the unsuspecting. Tip for consumers:Dispute the charges with your bank/creditor. They will blacklist blair.com and prevent others from being scammed. Products used:None, they never shipped the pants I paid for. Service Value Shipping Returns Quality Date of experience: January 12, 2022I purchased 3 items in May. I returned 2 of those items 2 weeks later by USPS. I called at the end of June to check on my refund. I live in the North East, returns go to Atlanta, Georgia. I was told by the associate that I'd have to come and retrieve it and re-mail it through UPS with the label provided in the return policy on their site. Secondly, the order was placed by phone with an associate with 2 gift cards and a debit card. This was communicated to the associate at the time. Long story short they refunded the money to the depleted and disposed gift cards and to my debit card, that was $10.09 and $43.06 to the gift cards. Now they have the merchandise and my money and refuse to refund the $43.06 to my debit card. My order # *******, and the item #'s are John Blair adjust-a-band relaxed-fit microfiber shorts ******* $29.99 and John Blair pin-dot sport shirt B******* $19.99 respectively. I have to give 1 star, but it's actually -3 stars Date of experience: July 20, 2023In today's e-commerce world, charging $9.99 for return postage, whether returning or exchanging is ridiculous. I would have exchanged my too-big pants for a smaller size, except--even with an exchange, the return postage charge still applies. I can go along with a small re-stocking fee on straight up returns, but not return postage. This is not competitive and is poor Customer Service. I would suggest going elsewhere to get a better exchange and return policy. Note to self: check return policies with new online retailers before ordering and getting ripped off. Date of experience: January 25, 2018Ordered gifts for a friend in June. Charges continued to hit my checking account until September. I was told a credit was issued for a refund when in fact it was not and my account was continuously charged. There are other great sites to order from. This one is not worthy of anyone's business. Although they offer a full refund they keep sales tax and delivery as well as charge your payment authorization for months after the purchase. Never again. Date of experience: September 2, 2020Ordered a $16 vest that did not fit when it arrived. I had checked the return policy on the web site and no mention was made of a $9.99 return shipping charge. I called customer service to get return instructions when this return charge came to my attention. I could throw the vest away and only loose $6. Guess you can imagine that's what I'll choose to do! Never ever ever buy from this outfit! Date of experience: November 14, 2019I ordered some pants for my elderly mother and they were too small. I went from misses to women's sizes, but wanted them short. The sizing chart was not clear on how the size and length considerations overlap, so I called the company to get more information and reordered what I thought would fit my mother. But the second batch were not right either. I asked the company to pay for the return shipping based on the ambiguity, but that request was denied in a rude way. Talked to a supervisor who was also ungracious and dismissive. I will not order from this company again. Date of experience: November 11, 2018I have ordered quite a few times for myself, sisters, niece. I have not ordered skirts or slacks but I can say for the tops and sweaters they do tend to run one size larger than most other sites. So for example if you normally wear a Misses large, I suggest to order a size medium. All my shipments have been timely and accurate. Date of experience: April 9, 2017Blair has a catalog, been getting for years. Have now used the website several times. Good selection for women. Not often do they carry a style that is in for younger ladies. Many tunic tops if anyone is looking. They have some great sales. I have had to return 2 items due to size, my fault. Couteous people taking phone orders and if you contact the Blair site, will get an answer within 3 days at most. Reputable company. Been around for years. IMO quality of items good to fair. Date of experience: November 19, 2012After reading many reviews, i took a chance anyway, bought a red denim shirt that i could not find anywhere else, i was surprized at the seemingly good quality and perfect fit. Wont know the true quality till i wash it a few times, but to be fair so far no problem with blair. Patrick Date of experience: April 24, 2018Sizes are WAY off their size chart! Sweaters and jackets are ok but order smaller than you usually wear. Shirts are Way too big! I have found the quality of the clothing to be fine though. Also, it's easier to just take the clothing and get it altered to fit you than to go through the hassle of returning it, which of course makes it more expensive. Date of experience: September 30, 2019I emailed them to ask about an item they sell. I received a reply that they didn't have the info I needed, but would look into it and get back to me. Months later, still waiting. Then I found something that I want (and don't need their "help") -- but when I went to order it, I noticed that while the URL starts with "https", there is no little padlock to indicate that the site page is truly secure. I've always been told to look for both "https" and the padlock. So, I have to wonder if this is a safe place from which to order online. I think I'll pass. Date of experience: September 25, 2019I order almost all my clothing from Blair for years. I never ever had to send anything back. You were also very prompt on sending the order out. I just have never Seen a store change the quality of their clothing like you have. I will never order from you again. I feel real bad. And the price to send them home was terrible. Date of experience: June 25, 2019I want to update my review about Blair not giving me a refund. I was given credit for both outfits that i returnedfinally.And just want to post this update. Im still not sure why it happened but glad its cleared up Date of experience: January 30, 2018Ive been buys from Blair for years. Recently I saw a dress, took my measurements and ordered the correct size (M). Im no small. When I got it it was so big in the chest even after I washed. It was on sale for $20. They wanted to charge me $10 to ship back. It was marked M. No amount of review would change that. They were rude. Said I only had two choices. Theyre shipping back or mine. I told them I had a 3rd choice. I closed my account. Date of experience: June 16, 2018I like Blair but am considering canceling my card. Try and look up how to pay your Bill... I searched everywhere... it's terrible... either you have to open a special account with cominity bank in Columbus Indiana or, you have to go to a special (Place I never herd of that pays bills) or call them pay online the Bill in full so it seems, or Mail it to a PO Box in Texas which I chose to do... really a lot to sort out for us older folks. (Bah) The clothes are fine. Tip for consumers:Please ck out how you have to pay. It got to be a real circus for me, so I just mailed mine but I am elderly. Products used:I bought shirts and slacks, pants and ect...all fine little large Service Value Shipping Quality Date of experience: January 4, 2022I will be returning two sweaters I DID NOT order! I want to be assured that I will NOT be charged shipping for their return! Customer No. *******... Order No. *******. Date of experience: November 13, 2019