There are not enough characters in this field to express how I feel about this company. 1 start is too much for them. Run away, believe me, you'll regret it if you do business with them sooner or later. Tip for consumers:Beyond awful. Service Value Quality Date of experience: September 6, 2022Jay (Justin) employed his in-depth expertise in web design and editing, as well as his patient and cheerful customer service manner, to brighten up our company website. Answering my questions, he provided better ideas than what I had intended. He guided me through handling website photos and how I might edit them to achieve a standard look. He described how the coloring would work, and what the best practice was for color selection. He pointed out how the features and blocks work, and how to successfully edit and delete those. He led me to the SEO and Company information pages to ensure we had the proper info in them for success. His support was an exceptional customer service experience. Awarded 11 out of 10 points! My compliments, Sir! Products used:Website design and editing Service Value Quality Date of experience: November 2, 2022My company has been a customer for a few years. Network Solutions has consistently provided excellent and prompt work. I am very impressed with their ability to customize and design changes with a minimum amount of instruction. Service Value Quality Date of experience: January 27, 2023Been with them for over 10 years. NEVER AGAIN. After I renewed my hosting for 5 years things went down hill. Both my sites started to slow down. They put me on an over crowded sever. They said a 20 second delay before the page loads is acceptable. What customer is going to wait 20 seconds for a page to load? I want a refund or at least a prorated one. Network solutions response, NOPE, we can give you a coupon for future purchases. REALLY. I migrated my site somewhere else, and guess what, page loads in under 3 seconds. They also charged me for a Windows Hosting site that i never signed up for. 1200 bucks. For something I never signed up for. I did not catch it in the 30 day window so guess what they said, NO REFUND. I WILL NEVER do business with Network Solutions again. They just lost a long time customer of these shady business practices. Tip for consumers:DO NOT USE THEM EVER Products used:Domains, hosting Date of experience: October 17, 2023Network Solutions did a great job rewriting parts of my website for SEO purposes. Zabrina (I'm not certain how she spells her name) did the work and explained to me how to track the results. She provided friendly, excellent service. Products used:Website services Service Value Quality Date of experience: May 4, 2023I recently changed my website hosting and management to Network Solutions (web.com). They offer timely, clearly explained and friendly service. They helped me to develop and secure my new website in a couple of weeks and sold me the best (not excessive) services for my needs. Tip for consumers:Considering their SEO services too. Products used:hosting, management, website support for 1 year. Service Value Date of experience: September 16, 2023I couldn't reset my password and kept getting 'service not available' messages. So, I reached out through the chat function and got a friendly Indian guy. He only had a very narrow script to follow, and after trying the same thing 5 different ways, he redirected me to the online portal to open up a ticket with Tier 2. The only problem was that I needed to have a working login ---which was way I opened the ticket in the first place. So - I started all over with phone support. Spent another hour on the phone, tried the same 5 things over and over.The FINALLY created an escalation ticket (S-*******) and told me that someone would contact me 'SOON' A week later, I called back in and the ticket was marked 'fixed' - with no notification to me. However, when I tried to access my account, it still didn't work. So, I ended back in Tier 1 support trying the same 5 things. ARGH! Switching away ASAP Date of experience: April 21, 2022I have had a lot of trouble in the past with all the components of maintaining a web site. ProConsulting offered me a package deal of setting up a trimmed-down site that promotes primarily a single book, with links to the author, the book description and ways to buy the book. The team got the site up in the promised time frame of less than a month, and followed up all my instructions and revisions. Tip for consumers:I wish I had known earlier how simple and effective this service this is. I would have saved a lot of trouble spending money in other ways. Products used:I used an all-inclusive web site. They charged less than $400 and delivered within a month. It has a lot of bells and whistles but I didn't have to know about them all. It was seamless. I was promoting a book about World War 2 in the Netherlands, "The Winged Watchman." The website does the job, sending those who click on it to sites where they can buy the book or sign up for updated information. The service is provided by ProConsulting, and it was done efficiently with one person as the contact. My contact was with Gwen. Date of experience: June 11, 2023We have registered domains and used hosting from Network Solutions for decades. But the last couple years (since merging with web.com it seems) they have been awful. Problems take weeks to fix, you can't speak to anyone, just text chat from their website, no level two support or access to admins/supervisors. Our most recent experience is in trying to get a contact email changed. This was a simple request that they said would take 24 hours. I have now checked every day, going on two weeks, and still nothing. Literally cannot open our business until this is fixed. Customer services reps (who are always lovely, bet they hate their jobs!) always say they have escalated the case, prioritized the case, ad nauseum, but we never hear anything from anyone. Once we get this fixed, we plan to move all our domains away from Network Solutions. Just can't continue working with the shoddy level of service and dishonesty. Tip for consumers:DON'T use Network Solutions if you value your website, your time, your money, or your reputation, they will waste them all. Service Value Quality Date of experience: August 14, 2023Network Solitons is undoubtedly the most egregiously unethical and deplorable company in existence. Their audacious tactics involve surreptitiously turning on auto-renewal for their services, entangling unsuspecting customers in a never-ending cycle of exorbitant charges without their consent. With blatant disregard for basic principles of consumer rights and transparency, Network Solitons displays a contemptible lack of integrity by preying upon their own clients. Moreover, the quality of their service plummets to unimaginable depths, leaving customers stranded with subpar resources and abysmal support. The sheer audacity and malevolence displayed by this maleficent enterprise is unparalleled, cementing them as the epitome of corporate cruelty and deceit. Unscrupulous practices such as these tarnish the already dubious reputation of the tech industry, reaffirming Network Solitons' status as an abominable entity deserving universal condemnation. Tip for consumers:Network Solitons is undoubtedly the most egregiously unethical and deplorable company in existence. Their audacious tactics involve surreptitiously turning on auto-renewal for their services, entangling unsuspecting customers in a never-ending cycle of exorbitant charges without their consent. With blatant disregard for basic principles of consumer rights and transparency, Network Solitons displays a contemptible lack of integrity by preying upon their own clients. Moreover, the quality of their Products used:Hosting, email, over 25 websites Service Value Returns Quality Date of experience: August 19, 2023For three weeks my website has been down due to a problem with the SSL certificate that they generated themselves and they still haven't given me a solution, they have the worst customer service and very poor quality of the technology they offer. Tip for consumers:Please don't use Network Solutions Service Value Shipping Returns Quality Date of experience: September 12, 2022Their business model is tricking people into signing up for things they don't want. They send tons of emails trying to confuse customers. Use a different company! Tip for consumers:never use this company. every click is a scam. Date of experience: January 18, 2023The last few support calls to NS were much better than a few years ago, yet there still is a wide variance in the knowledge & customer service quality from one rep to the next. Hang up and call back if your rep seems to be leading you down a wrong path. Tip for consumers:Hang up and call back if the Tech Support Rep seems to be leading you down a wrong path. There's wide difference in knowledge & customer service orientation between different reps. Service Value Quality Date of experience: January 13, 2017AM A CUSTOMER FOR OVER 20 YRS. COMPANY IS NOW HORRENDOUS. BILLING ME FOR WEBSITE THAT DOESNT WORK. TECH GUYS SENDING EMAILS THAT ARE INCORRECT. MANAGERS HIDING AND WONT ACCESS OR HELP. HORRENDOUS ABSOLUTELY HORRENDOUS. Tip for consumers:BEWARE OF THIS COMPANY Service Value Shipping Quality Date of experience: April 24, 2023I have been with network solutions for about 6 years. Our site has been down numerous times. One time for over a week! I have even spoken to people who have worked there and they say it's a terrible company to work for. One again, our site is down today so I spoke to hosting and they said they needed to transfer me to the e-commerce team and the e-commerce team is closed! It's nice to know there is no one there if your site goes down over the weekend. Tip for consumers:Stay away from network solutions Products used:This is a website service Service Value Quality Date of experience: January 22, 2022They just tried to extort me for $1250. They wouldn't let me renew the domains and now require "re-registration" period. Google "network solutions scam" and you'll see many stories. Its a horrible company and clearly a scam, stay away. Date of experience: September 25, 2019Do not use network solutions, they will steal your money without your consent! This is the worst service I have ever used and the customer service is absolutely awful. They STOLE money from me and I will be involving my bank and the police of this fraudulent behaviour! I was charged a service after cancelling. I tried to contact online support and the person on the chat left both times without helping. I tried calling customer service, I had to wait 30 minutes and was disconnected twice. When I finally got through to someone the third time after waiting 30 minutes again, I then had to be directed to someone else who said someone made a mistake and did not cancel the services. They said they could not refund me (this was a day after my account was charged). They stole my money, did not refund me and took up over two hours of my work day. I am extremely upset, frustrated and angry with this company. I pray this company gets shut down so no one else has to have money taken from them! Tip for consumers:Do not use this service! Products used:Domain name, online store Service Value Shipping Returns Quality Date of experience: March 21, 2022Networksolutions is so poor. About zero customer support but extraordinary high fees. Totally ridicilous. They charge about 3 - 5 times what other regsitrars take while their support is basically none existent. They are only good in making up funny fees and keeping you at long by not responding to inquiries. Avoid by any means Date of experience: January 1, 2020The first time I used Network Solutions was in the 1990s and it had great customer service. But it was bought out and since that time it tries to milk people for more and more money. On top of that, the customer service is nonexistent: for the last few months our mail server has not worked and customer service just ignores the issue. It seems they spent all their money on sales and little on updating their system Products used:Webhosting Service Value Date of experience: January 27, 2022I went with this company for my new small business, and it has been an absolute nightmare using them. I paid for the 10-year package and from day one had issues. I called to resolve the issues and the customer service could not help. I continued to call back and couldn't get through to any one after waiting hours on the phone. I finally reached someone, and they said I can't get a refund because it was beyond the 3-day refund policy. I was not given any statement or paperwork that proved this was in the policy. This company completely stole my money did not produce the services it promised it was a complete rip off. Tip for consumers:Do Not Use Complete Scam Products used:This company is to build business emails. Service Value Returns Quality Date of experience: January 25, 2022This company is despicable. They allowed my domain name americanroofremodel.com to be released and purchased by a domain shark who is trying to charge my small company thousands of Dollars to get back. This company had the nerve to say they didn't have a revised card on file to renew our domain….however they billed me for other services all along on our credit card, the email from them stating our domain was going to expire that had my personal name, and our web.com username on it was a phishing email, however it was not as all the links brought you to their actual web address. I replied back to this email stating our card is in file and to please bill it so our domain is renewed, but they said it was a phishing email, I am an internet savvy person, it was not. In addition this was the only email received about our expiring domain and they said it was fake. So if it were fake that means we received no email, no phone call, no warning whatsoever about our domain, and all emails tied too it literally given away, and all they could say was "it was our fault". Remember they were billing us for other services all along on our card that never expired. Right now my small company is in disarray all because this horrible excuse for a company either got hacked, or accidentally gave our domain away. Do yourself a favor and avoid web.com, domain.com, or network solutions as they are all the same at all costs. Please please do not go through what our company has to go through I beg you. Service Value Quality Date of experience: December 8, 2022Always excellent follow up and response by the great tech team at Network Solutions. Loyal customer for over 20 years! Products used:Tech support Service Value Quality Date of experience: February 8, 2023Hi all, pls be careful before giving your card details to network solutions. They keep charing 4 no service provided Tip for consumers:I wrote to them a few times but they don’t reply and they keep debiting my card. Please be careful before you add your card details to Network solutions website. Now they are asking me to call them on their US costumer service number abs I live it UK, that will be a high charge Products used:I had to go to A2 hosting. Network solutions charged for a domain they know was unavailable for them to sell. However they are still charging me each month since Dec. 2020 for no service provided. Service Value Shipping Returns Quality Date of experience: April 5, 2021Network Solutions was good years ago, but now their prices is expensive. Moving all my domain names to another registrar for bargain. Date of experience: May 27, 2014As an owner of a digital agency we work with several website hosts. Network Solutions is definitely near the bottom. Their support is horrendous. You are ALWAYS on hold for 30 minutes. Then you get a glorified sales person they are trying to convert into tech support. There are many other hosts that do a much better job than Network Solutions. Keep shopping. Tip for consumers:Support is not great Products used:Hosting, SSL Service Value Quality Date of experience: March 7, 2022