They input my billing and shipping address wrong. Product was delivered in another city. The girl was rude and blamed me! She refused to issue a refund. Horrible experience. Tip for consumers:Be careful scandalous people unfair policies Products used:Bathing suit Service Shipping Date of experience: August 26, 2024I ordered from this place before and have had great experience. It is difficult for me to find bra's in my size. The bra ordered was apparently a final sale item and was sized in UK, the conversion didn't occur as I was using my phone. Customer service refused to help and now I'm stuck with a bra that is way too big. Tip for consumers:I understand when a sale item is final, but there should be grace if a simple error in translation occurred especially if it is obvious. Customer service is unfortunately not about making the consumer satisfied. Too many people take advantage of companies and ruin it for good people just trying to get what they ordered. Service Value Shipping Returns Quality Date of experience: June 4, 2024I typically use Bare Necessities to purchase bras since they have a big selection and I can find what I need. Along with that, anytime I needed assistance with a question, from the online chat, to a phone call, or an email, I have gotten excellent customer service every time. That's pretty amazing these days! I just contacted them about an order I placed shortly before I am supposed to go out of town. They changed the address for me and made everything so easy! That might sound small, but it's not. Try doing that with some other companies! Lol They care about their customers.:-) Tip for consumers:Free shipping is usually when you purchase a certain dollar, amount so be sure to check. I think returns might deduct $5 for shipping but check to be sure. And if you have questions about products the chat feature is really nice. Even if you are doing late night shopping...like me! Products used:Bras, pajamas, underwear Value Date of experience: August 16, 2022I ordered two bras from this site unfortunately they did not fit, I emailed 5 times and have yet to have A response, I also tried posting my negative review and that has not showed up on their site. I am absolutely never ordering from there again, the lack of customer service is pathetic! So I am stuck with 2 items. I can not use. Tip for consumers:If I had know the lack of customer service I never would have ordered, most reviews on the site are positive with a few negative ones, which is not unusual but I had no luck with gettting any response from this company when all I really wanted was my money back. Products used:None, neither item fit so it was a complete waste of my money unfortunately Service Value Shipping Returns Quality Date of experience: March 22, 2022I returned an item and they gave me a voucher, but it was for one day only. I have yet to replace the item or get my money back. It's been two weeks. Customer support email never goes through and you can't get anyone by phone. Always a busy signal. I will never Buy from this company again! Date of experience: April 23, 2023This company used to be Brayola and is now Bare Necessities. I can't begin to say enough amazing things about this company! I used their sizing guide and it was spot on correct, I've never owned a more fitting, comfortable, well made bra in my life! Loved it so much I've ordered 4 more, I didn't like one and chose to exchange it. I called customer service for help and she went way above and beyond to insure that I would get exactly what I wanted. And I absolutely did. For any ladies looking for an amazing bra, I swear by these guys. LOVE, LOVE, LOVE! Tip for consumers:This company is beyond amazing!! Products used:Several different bras Service Value Shipping Returns Quality Date of experience: September 20, 2021This company is a joke. Easy returns? I don't think so! I've had to return twice now and each time they charge $6.95 to ship back. Already cost almost $15.00 just to ship I'll fitting bras back! NO THANK YOU. Last time I'll shop on this website. They're products don't fit correctly. Products used:Two bras that did not fit. Charged $15.00 to ship back Service Value Shipping Returns Quality Date of experience: November 28, 2023Ordered a couple of bras, and received one in about a week. The other, after a month of checking on, found out it was on back order. No notice of this. A month later, I find that the order has been on back order too long, and is being cancelled. Again no word. Found out by checking. Phone calls, and emails etc. Still checking as to when I will receive a refund. Get advertisements all the time wanting to sell me something else. You can blame COVID, but the communication still makes for bad business. Ordered a similar product from another company, and received it in about three days. A little more cashy, but at least I got what I ordered. Tip for consumers:That they didn't have all advertised products in stock, or a reasonable idea of when they would be shipped. Products used:bra Service Value Shipping Quality Date of experience: July 12, 2021Sent me the wrong size, returned it, to get the correct size, they sent me the wrong size again. I asked for a refund- they insist on store credit- even though it was their mistake. Spending half a day trying to get problem resolved. Tip for consumers:I will never purchase anything from this company again Products used:Bra- returned still wrong size Service Shipping Returns Date of experience: August 5, 2023I placed an order and never received my package. According to their tracking #, my package was delivered and was dropped in the lobby of the building, where anyone has access, and was stolen. I was trying to contact their customer service for 2 days with the question of where is my package and why it was not delivered to my apartment and their response was that they are not responsible for the delivery. Any replacement will be dropped in the building again! Very rude and unprofessional! BE AWARE! Service Value Shipping Returns Quality Date of experience: August 26, 2021I ordered 6 different underwire bras and was so excited when they finally arrived. The quality or lack there of was very disappointing. Very little support, the material seemed very cheap and the cups had wrinkles in them and you could see them through the shirt. In my opinion they were Wal Mart quality at best. Needless to say I'm returning all of them! If I have ANY issues returning these bra's that I paid oner $300.00 for I WILL contact the BBB! Date of experience: July 9, 2023I love the selection of brands, the colors, styles, and that they have so many sizes! Getting bra's in my size has always been difficult and they carry many styles in my size that look nice and in many colors! I will always shop there and I will always recommend this place. Tip for consumers:Shipping is based on how many you buy. They always have good sales. Products used:I purchased and use the bra's, panties, and swim wear. Service Value Shipping Returns Quality Date of experience: October 28, 2023This is my first time ordering from Bare Necessities and their customer service is amazing. I ordered two bras and while they shipped it and the tracking said delivered, I believe the mailman put the parcel in the wrong locker and a neighbor took my package for themselves. I was really upset because I knew it wasn't Bare Necessities's fault as they did everything they were supposed to. My boyfriend was the one who called them because he saw how upset I was and the representative Kerri was so sweet! She issued me a refund so I could reorder the bras once the money is posted in my bank. I've been in a similar situation with a different retailer and they told me there wasn't anything they could do so I'm so grateful for Kerri! I haven't even received my order yet and I already know that I'm going to be a customer for life :) Tip for consumers:My order also shipped literally in one day which is insanely fast! Service Shipping Date of experience: August 30, 2023Love this site for swimwear great selection of high quality swimwear that hasn't been picked over by 100's of people. You can actually buy according to your correct bra size. They also carry DD and up bikini tops that are the best fitting anywhere. Most item ship for free and free returns. Date of experience: July 15, 2020Awful company and customer service. Ordered leggings two weeks ago and still haven't received them. Had to send 3 emails and call. When I called, I was told my the woman that "I'm not qualified to help you." Are you kidding me? She then said they don't know where the pants are! Now I have to dispute with my credit card company. I will never buy from here again! Date of experience: December 6, 20180 stars. BN could avoid these poor reviews by being straight with their customers and their product descriptions. Instead of gracefully refunding my money when they could not fulfill an exchange, they "credited" my account without my approval. Having received a faulty product in the first place and paying for shipping twice, this is just insulting. Just refund my money and do not reply with a long apology saying your experts can help me find the right product. I will not be manipulated or condescended to. Date of experience: October 23, 2019I have ordered goods from BN and paid the money as well, but no confirmation provided. Moreover on logging in with my ID, now they are sayin - YOU ARE NOT REGISTERED?! Then WHERE the hell my money has gone?! NO Delivery date provided no confirmation provided?! Even when you write, no one is responding back! Please let me know where can i track the status of my order?! And Where can i get my money back?! Tip for consumers:Dont use this site for shopping! Products used:I couldnt use, not sure if they are delivering me something or not?! Date of experience: October 4, 2021I ordered some bras from there will likely be the last time ever. One fit and the other did not fit at all so I have to return the one that doesn't fit. They are apparently going to not refund me the 6.95 for shipping on the item which is absurd for an American company now days. I have to wonder if the same were to apply to not use their label and send it snail mail for about $4 so I'd still be out money on it. I think from now on I'll just order from the actual bra maker in Europe. Date of experience: October 1, 2017This is the ONLY place I get my underwear. The bra selection is fantastic and I can get my favorite brands for very very cheap. Especially when there's a sale which there seems to be one about every day. I've only had them ship me the wrong item once and they let me ship it back for free. And I have gotten a few bras that didn't fit because the brand was cheap and not worth it. But now that I know I fit in the goddess bras I only buy goddess. When I first joined Amazon didn't even carry my bras so I'm very very pleased with this site. The shipping isn't Amazon fast but it's still good and over a certain price they'll let you ship for free. Plus they have buy one get one free sales which you won't find on Amazon. Nothing here is a knock off and if you know what you need you can't beat the prices. All of my bras have lasted for years. Very satisfied with the site. Date of experience: July 26, 2019I don't normally leave reviews, but I love this company. I've been looking for a bra that fits right. I've tried adore me, third love, soma and none have been quite right. With Bare Necessities, even though I have the wrong size at this point it's still more comfortable than the others and their customer service is working with me to find the right size. (I've tried the customer service with the other brands with no luck) I have odd measurements which has been the challenge. They offer the largest variety and range of sizes that I've found Tip for consumers:Make sure you pay attention to the size converter of you're in the U.S. they are great at posting the size chart. I wish I could post more pictures but don't like to put pictures of myself or personal info Products used:Shipping was less than 5 days, product was comfortable, but the size I ordered wasn't quite right (still more comfortable than other brands I've tried) . Customer Service is working with me atm to get that fixed. I ordered curvy Kate super unge multi way and fancies plunge balconette bra. Service Value Shipping Returns Quality Date of experience: November 29, 2019I have ordered once from them with no issues. I was requested to fill out a survey for 30% off which I did. When I came to order, this 30% DID NOT apply to about 8 brands. Their constant emails are misleading as well about all their offers. If you are a small person who can wear just about any bra you perhaps can find some good deals. However if you are looking for a particular bra you most likely will be out of luck. Service Value Shipping Quality Date of experience: March 14, 2021I've ordered at least 4 different times within a 30 day time span. Shipping and delivery takes forever! I've returned one garment using my own FedEx account for shipping. Make sure you read their return/exchange policy. I have found their exchange system is lousy. I made a purchase via Gift Card however I was unhappy with the garment and returned it. The exchange was more than the original item. They would not permit me to pay the difference with another form of payment which did not make sense to me. So now I have to wait for the purchase amount to be returned to the Gift Card or select something at the original price point. I decided for a full refund (glad I kept the gift card) and will spend my money elsewhere. BARE NECESSITIES will never get my business again. Date of experience: January 13, 2017I received 3 bras and all 3 did not fit. I went to the website to set up an email voucher. Never got vouchers or confirmation. Called *******272 and someone answered and told me I needed customer service. First, I could receive a $100.00 free merchandise voucher. I said " no" and I was hung up on. This company clearly does not want to exchange their products. Date of experience: November 23, 2020I ordered for a gift giving enough time to be early. They said up to 9 business days. Still an empty mail box. I will deal with them through my credit card co if the parcel is not delivered on the 11 business day. 1st time and last time to do any business with this co. Date of experience: October 29, 2016Excellent website with name brands of lingerie and undergarments. I have used this site many times with zero problems. I often find a favorite brand or style and found it at Bare Necessities for less than the cost at a local store. Sign up for the email notifications because they contain a lot of sale notifications and discounts. Date of experience: August 11, 2010