Unfortunately if I could leave 0 stars I would! After reading on their terms and conditions that you would be issued a full refund if you cancelled within 14 days and did not use the app, I tried to cancel after 24 hours due to financial reasons. I was then charged £65 for "using" the services. I did not use the services at all, instead received an email from them, that they sent with a 'detailed psychological report' (a load of tosh if I'm honest). This is what they charged me for, and apparently this was me "using the app". Terms and conditions completely contradicts what they do. So many loop holes to get money out of you. Really wouldn't recommend. Feels horrible to have a multi million dollar company steal money from you. Date of experience: January 24, 2025I went through all of my matches within one hour of being on this app. The app suggested that I change my preferences, which is absolutely not an option after filling out the very detailed and time-consuming questionnaire that's what I spent my money on for them to find my perfect match not for me to have to change my preferences. I emailed eHarmony the day. I joined and asked them to refund my money based on the fact that there were no suitable matches, they refused worst site ever don't waste your money. Date of experience: January 24, 2025Worst dating site ever. First only had 7 people in my area. 7 whole people and im in illnois and missouri area. So had look everywhere. Any message i sent to a woman a day later they would send email telling me they deleted there profile. I didnt get one message and any i got back from sending they deleted them. Wouldnt give me a refund.people trust me stay away from this dating site. Dont listen so called positive reviews. If i could give it a minus rating I would. Please stay away.Its a scam Tip for consumers:stay away Service Value Quality Date of experience: January 25, 2025I signed up for basic to see matches. It kept pushing to fill out everything and even pick a plan and ask for card info. Whole time I'm assuming they allow you to pick matches and decide to not move forward. I had 2 matches decided not to move forward and said too bad you picked a premium plan and paid. I had no intention of mo if forward till I saw my matches as they advertise and they just didn't care. Total scam. Tip for consumers:Maybe used to be good but a scam now. Service Value Quality Date of experience: January 8, 2025They told me I was paying $11.99 at 50% off and full price every month after that… they took $600 from my credit card. I can not afford this! Is there any way to get my money back?!?!? Tip for consumers:Its a scam. I am waiting to hear back from them. I want a full refund Service Value Quality Date of experience: February 14, 2025I joined eHarmony about three weeks ago. Every time I start chatting with someone the next day, they are blocked for violating the rules. I appreciate eHarmony watching out for all of us. However, perhaps they could find a more thorough way of screening these people. Now I am locked into an entire year of this app and there is no return on my money. Just be careful and don't be too hopeful on this site. Service Value Quality Date of experience: December 17, 2024I did my best to give eHarmony a chance after they refused my request for a refund—twice. I completely opened my preferences. No eliminations. Welcome all. I have been on two other dating sites before with far better results. Lots of likes, a reasonable amount of dates, and some that lasted several dates. Not true of this one. The deal breaker is that virtually all candidates are more than 150 miles from me. Too many have no profile photo, and no, I'm not going to ask for one because a man who can't or won't post a photo has an irredeemable flaw. Plus that's not my job. It's eHarmony's responsibility. I've had very few profile views, and that's not because I'm a hag. On their competitors' sites I have attracted a lot of attention- and not eHarmony's inappropriate likes from 25 year olds. I won't even go into the poor quality of available matches. This site has been a huge disappointment and a waste of my time as well as my money. I gave them an opportunity to show that I'm wrong and I'm not. EHarmony is tantamount to a scam in that it's so poorly executed and managed. Today I asked again for them to cancel this disgrace of a membership and any remaining fees. My expectations are low, in line with my experience thus far. Tip for consumers:The quality of the database. They claim it is robust and it is very poor. They should be made to disclose more details so that prospective members can make informed decisions before purchasing. Service Value Quality Date of experience: December 22, 2024It's been a month in no hits. I don't believe there's any point in this. It was a waste of money and I'm sorry I did it. Beware beware beware Service Value Quality Date of experience: January 19, 2025Out of 11 mutual "likes" (in six months), 7 of those profiles were blocked by eharmony AFTER we messaged each other twice... It just says the person was blocked for violating their terms (nothing offensive was said to me). So, eharmony is infected / infested with a high amount of scammers/fake/AI type profiles that they call "members"... for their statistical data. They do a bait and switch to make you think you are actually communicating with valid people/profiles. I took a screenshot below showing how eharmony will automatically block people after they let you message back and forth two or three times. I would consider myself attractive but live in a rural area. Nonetheless, I had set my filters to match up with people in other states. But, most of these people would email me similar sentences - so it was strange - eharmony allows this - and then they block the person afterward, to make it look like they're 'on it' with getting rid of scammers - yet those people remain on their site. Very fraudulent - I hope they get sued for the highly fraudulent / unethical behavior. Service Value Quality Date of experience: October 27, 2024Paid $370 for 6mo premium sub on 10/28/24. Members get 15 Match Unlock credit per month. Unaware that I need to screen for "fake" members, I used around 11 credits on fake accounts and 3 on real people, in less than two weeks I used all but 1 credit. And once that is gone (probably going to be wasted on another fake) The service will be useless until my monthly credits reset, almost three weeks from now. Around 66% of the accounts that I have interacted with are fake. There is a huge issue in the screening/quality control process for new members. For example, 60 members within 30 miles. 40 are fake, leaves 20 real. You match with 5. If I knew this I would rather talk to 5 people at the superrmarket and save almost $400 dollars. I tried to contact eharmony about my concerns, only to have some automated system tell me that I can't cancel my subscription and to read the terms and condition. I also tried to contact them via email to regain some of my lost credits and never heard back. I am not looking for a refund, I would rather have it fixed or my credits returned if the fake profile is confirmed and blocked as fake. Also, I want to warn future members before they make the same mistake. Eharmony won't address my complaint so I am posting it here. Tip for consumers:Don't do it. It will cost you in money, time and self-esteem Service Value Quality Date of experience: November 8, 2024I get one like and after message for a day, realized he was a scammer. I tried to report it and left him on my site so they could look into it. I got crickets. I am seriously considering contacting State attorney general. Tip for consumers:That they don’t vet very well and that they cannot find one decent match so waste my time with faceless profiles. Service Value Quality Date of experience: September 17, 2024I was looking for love in my future so I posted a profile on E.Harmony I was happy friendly kind to everyone I sent message too on E.harmony I met some men made some friends and everything was great then one day I could not use my profile, so I asked my friends on E.harmony if they saw anything wrong with my profile they told me my profile and photo had a big red X on my face and that my profile said I was a fake scammer who was a thief and lier that my profile was nothing g but a fake I was so embarrassed I cried I know I am a good Christin lady I know I would never do or say anything wrong to anyone on E.harmony or would I ever think of lying or scamming anyone on E.harmony this is nothing fake about me I'm only looking for love and happiness with a good man instead E.Harmony sent a message to all of my friends on E.Harmony that said I was a scammer to all my friends, another problem is there is not any phone number for E.harmony I am guessing that no-one speaks English at E.Harmony is one reason why no-one can talk to them for any reason they can not be contracted they just do not care about anyone on there dating site for any reason it's sad, they change a lot of money, but would never talk with you over the phone it's a terrible dating site that seemed to want to make sure I had a terrible experience. Please do not let this happen to you. Date of experience: October 17, 2024YOU WILL NOT BE ABLE TO CANCEL YOUR ACCOUNT SO BE CAREFUL ABOUT SIGNING UP. The site is full of scammers. Like, if you think she's cute, she's not real. Seriously. Date of experience: October 21, 2024What's even worse than their fake profiles and not knowing whether someone's account is still active… It's the completely false advertising to suck you in. They tell you, you can browse for free and yet all of the pictures are blurred out. When you do join all of a sudden the same people are not available as the ones that were blurred out before you joined. Tip for consumers:Just don’t waste your money. It’s an unscrupulous website plain and simple Service Value Quality Date of experience: August 26, 2024If I can give zero star I will. I signed for 3 months they charge for the whole years! Then I tried to dispute was declined then they blocked your account where you already paid and charged for whole year! A month later aHarmony send me another bill for whole year again! WHAT? I only used a few months where I barely go to online due the quality and limited amount of members they have. Is this for real? Does eharmony still open by scamming people? Since some people just give up with their bullish Why this site still around and running with that many complaints? Why is it legal scamming people? They don't have real customers service where you can speak too. That (800) number not even work. Tip for consumers:I hope authorities close down this pansy scheme Service Value Quality Date of experience: August 20, 2024It was awful, no customer service "live person" to see what happened to my account. Spent hours trying to figure out what went wrong and got a note that something didn't match up on my profile? Again, no customer service to work things out. Thank you for reading. Date of experience: August 8, 2024Poor selection of singles in the area, all of them are 60 to 100 miles away. When called to cancel my subscription after 9 days, I was basically told that I need to pay for the entire full year, I cant even delete my profile anymore, feels like a total kidnap. Shame of organization! Tip for consumers:Stay away from them Date of experience: June 12, 2024This company is the worth! All they care if about money! They don't have enough people for dating and most of then have no pictures. Customer service all they care is about money, they will go after you for 71.00 and other people have experience collection, you will never talk to a person is all auto emails collecting. Stay away read all the reviews from different places not just eharmony reviews! You will be running! Don't do it! Read read all the reviews do your homework! I did not! Tip for consumers:This company is the worth ! All they care if about money!! They don’t have enough people for dating and most of then have no pictures. Customer service all they care is about money, they will go after you for 71.00 and other people have experience collection, you will never talk to a person is all auto emails collecting. Stay away read all the reviews from different places not just eharmony reviews !!! You will be running !! Don’t do it ! Read read all the reviews do your homework! I did not ! Service Value Quality Date of experience: June 13, 2024I have now been informed that promising a customer something in exchange for money and not delivering on that service or product can be considered felony theft through fraud. I will contact the attorney general in their home state to see what it takes to get an investigation/arraignment/indictment/ and pressing of charges started. This 'company' must be brought to justice before more thousands of innocents are misled and suckered. Date of experience: May 10, 2024Shun this 'service' that has had huge numbers of negative reviews on line! Sorry to say that perception is not reality in the case of this dating service. All the promotion on line is self-serving and very strictly limited as to what is available to prospective members UNTIL THEY SIGN A $$$ CONTRACT!. In most states there is no 'cooling off period' to allow for cancellation if misrepresentation no matter how flagrant that is present...as in Idaho. Matches are NOT based on my priorities that I carefully put together. After paying one learns furthermore, many of the 'prospective recommended' individuals have no photos making it impossible to decide if it is worth following up on. The expensive and 'very long lasting memberships' are clearly designed to maximize their cash profit at EHarmony with no way to cancel after it is found to be a worthless 'service'. It appears that their service is designed to take advantage of lonely people going through tough episodes of divorce, spousal death, or just separation. Also I have tried to revise and narrow down with filters to no avail. After 3 days of this nonsense I am going to challenge my bill with my credit card company as this service appears to border on fraudulent behavior. A non-cancellation policy based on deliberate misrepresentation or especially outright fraud is non-enforceable according to court findings. Tip for consumers:I have to believe that their own reviews are fictitious since the reviews I've read in online review sources are uniformly horrible. Products used:Never used the service as it seemed bogus, of no help to me at all! Service Value Quality Date of experience: March 16, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) douglas b. Florida 1 review 3 helpful votes Follow Douglas B. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Worst of the dating sights adds insult to injury by auto renewing at much much higher price.” April 13th, 2024 I subscribed to eharmony. The site is not a good dating site. The bank account I gave eharmony for billing was subsequently closed. When the renewal was not paid, eharmony cut off the service to me. Then, eharmony turned me over to collections for almost a thousand dollars they say i owe under the contract even though they cut off the service. What a scam. Date of experience: April 13, 2024So E-Harmony is a very bad company to work with if you are single. They have no customer support that is able to do anything. I missed one scheduled payment because my card was hacked for $197 and they sent 1 email only to give me a notice that I needed to pay the $197 that I missed then the next email says they are charging me about $800 upfront or will send it to my credit and collections for an entire year of service with no ability to just pay the $197 and keep the service going since they put me in a contract that automatically defaults with 1 email and 1 missed payment... beware of this bull$#*! company... they have no customer service or ability to work with you and keep there service going. They just want as much money as quickly as possible. Sign up with bumble or tinder or others but don't sign up with theses guys at E-HARMONY Tip for consumers:PLEASE DON'T SIGN UP WITH THIS COMPANY EVERY ....WILL JUST TAKE YOUR MONEY AND MAKE YOU PAY IN ADVANCE FOR 1 YEAR IF YOU MISS 1 PAYMENT WITH 1 EMAIL NOTICE ONLY...FRAUD COMPANY...NO CUSTOMER SERVICE THAT CAN DO ANYTHING TO CHANGE IT Date of experience: November 3, 2022Basically, the idea is to write something critical of eHarmony on your dating profile, and get it past their censorship. It's like a puzzle game! If you want to see how many times you can curse eHarmony, before they terminate your account - go for it! I mean, why not? Their censorship algorithm is about the only thing that works well on their website, and it gives their worthless staff members something to do. Otherwise, they spend all day collecting money, and not offering appropriate matches, or an enjoyable experience, to the point where they HAVE to kick people off just for saying: "You know what? I'm getting really tired of this BS!" Service Value Quality Date of experience: February 13, 2023Outrageous rates that absolutely do not correspond with quality. The free mobile dating apps are a thousand times more likely to find you good matches. A lot of 60+ year olds posing as much younger people. Your personality profile, the thing the company waves around as its best differentiator, has no apparent bearing on the matches you're shown. They lock you into a long membership and immediately threaten action if you're late on a payment. Maybe they used to be a real service, but now they are just running on their previous steam to squeeze as much money as they can from the people left who don't know any better. I had this at the same time as all the popular free dating apps. Where I would get tons of good local matches, same in age and interests on the free apps, eharmony would show me people hundreds of miles away, terrible compatibility, and clearly much much older than they were claiming to be. If you're even moderately normal, this is not the service for you, trust me. Tip for consumers:Avoid like the plague Service Value Quality Date of experience: October 4, 2022EHarmony takes the silver medal from me. Brilliant dating site, just behind WeJustFit.com (my gold winner) and that's impressive believe me, take it from a guy who has tried at least ten sites this year alone! Date of experience: August 1, 2017Feeling good about eHarmony, been using the site for around a month and have a date set up with a really nice girl. A bit nervous to be honest as last date I had was through wejustfit.com a few weeks after I split with my ex girlfriend in March. Check the site out and run some searches, if you get good results then you'll be setting dates up like me in no time at all. Well worth it! Exciting times! Date of experience: January 9, 2017