I will never buy anything from this place again. They refused to refund the price of my order that was delivered to my address but was stolen. The customer service representative specifically told me to dispute the charge with my credit card provider because the company would not provide any kind of refund or credit. Products used:Children’s clothes Service Value Shipping Returns Date of experience: November 15, 2024Absolutely appalled by the return policy at the Children's Place. We ordered my kid a pair of sandals and, almost immediately, the backstrap broke. We returned them and were issued a refund. Figuring that it was just a random defective pair, we ordered a new pair. And then the backstrap to those broke almost immediately. But the shoes got thrown out (happened at camp) and now the Children's Place won't issue a refund for their defective, crappy product because we can't send the shoes back. We buy so much clothing from them on an annual basis, but if they value keeping less than $20 over providing decent customer service, then screw them. We can buy the kids clothes from somewhere else. Tip for consumers:They need a better return policy. Products used:Shoes Service Value Shipping Returns Quality Date of experience: July 17, 2024This is my second time shopping online here. I figured the first time was a one off. I was wrong. Even though they show a week delivery time, it took them over 9 days to even ship my items in 2 cases. They also use Ontrac and that took another 7 days. I get items faster from China via cargo ship. If you as a company place false information consistently on your website, you will lose the consumer due to violations in trust. I will no longer use this business. Be honest with your ship times! Even at the cost of volume as you will end up losing volume in the end. Products used:School uniforms Value Shipping Quality Date of experience: August 18, 2023This is probably the worst children's store ever. I'm surprised they're still in business honestly. When you order online, it takes forever to actually get your package. They don't give you tracking updates unless you want to pay an extra $20 for expedited shipping. In store isn't much better as they're usually out of everything, the stores are a mess and their boys clothing is so ugly. Don't waste your time or money, just go to old navy, target or carters. Amazon would actually be better than the children's place. Date of experience: July 13, 2023Worst shopping experience I've ever had and being that this is a place for children you'd think that they are on it, placed an order two weeks ago and still havent received it and school has started but my son has no clothes. I should have read all the reviews before shopping here, but lesson learned, I'll never shop here again, and customer service is robots. Money lost. No help at all Tip for consumers:Lost over $150 and for customer service you get a robot Products used:Havent received anything I purchased Service Value Shipping Returns Quality Date of experience: August 7, 2023Ordered 6 pair of jeans for my daughter. Why they send 6 different packages on different days is beyond me. One pair never came. The other pairs came and I've been charged ten times for said packages. Called and emailed to no avail. Customer service is nonexistent and the service I DID get netted zero results. My card keeps getting charged for ONE order I received WEEKS AGO. No help from them at all and now it's affecting my bill money. Buying pants for my daughter has cost me hundreds of dollars and plenty of aggravation and possibly even more if I don't get that account fixed. Second account that's been compromised dealing with this company. The SECOND! Be advised this company is not on the up and up Products used:Pants Service Value Shipping Returns Quality Date of experience: February 24, 2024I decided to shop online for my daughters school uniforms. Estimated shipping date was the week before school starts. Never again, my tracking status was showing "package not received from sender" therefore was not in transit in the day it was supposed to be delivered. I called (being the concerned parent before school starts) and they refuse to do anything. They said it doesn't matter, I have to wait 10 days to even do anything so basically have to wait for my package to not be delivered to even start a refund request. $200 worth of uniforms…… I would have definitely bought my daughters uniforms elsewhere if I knew I would encounter such horrible, rude customer service. They simply don't care and made it known. Service Value Shipping Returns Quality Date of experience: August 16, 2023I got two sweaters for my 12 year old son. They were each 32.00 dollars. After washing the blue, for the first time, it shrunk significantly. There are no special care instructions for it. It can now fit my 6 year old. I am extremely frustrated about the shrinkage. He got to wear it just one time. Shipping Date of experience: November 15, 2023Up until yesterday I had zero problems! I placed an order last week and yesterday it said my order was delivered at 3:36 pm and signed for by "D". I have no idea who that is and I don't have my package. I contacted the carrier, they're "investigating". Childrens Place has been no help, I even have an additional "hold amount" on my card. So, no package, no refund, the hold amount puts my account in the negative, and now my son has no backpack for school. And, since they have my account in the negative now I can't even order him a new one. Date of experience: July 27, 2023The customer service at the location in Hartford CT on Flatbush is so nasty and unprofessional! They were asked to update my info. I get home to try my sons pants on doesn't fit. Go to another store the next size ja huge. So I decided return them. Check my email no receipt! Then the stupid store policy is you can't look up an order with the number nor debit card! Even Walmart allows you to look up a purchase with a debit or credit card. Now I'm stuck on hold for 30 mins and I'm stuck with pants that can't fit! I'll stick with Ralph Lauren and Gap! This cheap pathetic company irritates me everytime I attempt to give them a chance! Tip for consumers:I would never spend another dime in this store or this company!!!! Products used:Pants and shirts Service Value Returns Quality Date of experience: February 1, 2024I had a good experience in 2024 buying basic staples for my toddler. They always have 30% off plus they give you $10 off $20 coupons PLUS $5 off coupons if you have an account. I ended up spending $150 (3 online purchases, 2 were shipped to a nearby store for an additional 20% off, and I bought 2 more cute shirts and shorts in the store). I think I bought 2 years worth of clothes. Each shirt and leggings ended up being about $3, sweatshirts were roughly $7, and dresses/rompers were about $5-6 a piece. I think this was a good deal for my toddler. I'm very happy with my 4 purchases. Date of experience: April 6, 2024I will never order from here again. I ordered stuff on August 24th to be delivered August 30th. Here it is September 6th and I still have not received my order of my sons uniform for school. I'm glad I didn't pay for the order to be expedited just to give more money. When I receive this order I will be returning the whole thing for a refund and purchase my sons clothes elsewhere. Super disappointed and never again! Funny that it asks for photos when I haven't even received my package! Added my proof of purchase seriously, however, there ya go. Tip for consumers:Seriously ridiculous shipping time, yeah NO thank you there are other companies that ship faster!!!!!! Products used:None I will be sending them ALL back!!!! Service Shipping Date of experience: September 6, 2023Like many of the previous reviews, shipping can be a little slow so if you need something for a party or event make sure you leave yourself 2 weeks. Other than that, they have an excellent selection of clothes and you really can't beat the prices during their sales & back to school events. Date of experience: July 28, 2019We placed an order on 12/10. We received the full outfit minus on item. I have now waited for an agent for a combined total of 40 mins. I emailed customer service and the auto reply email says that they will respond within 2 days. This was ordered as a Christmas gift and will obviously not be here in time. They clearly did not anticipate the volume they would sell this Christmas season or hired terrible employees. If I could ever actually speak to one, I could provide a better judgement on that. Amazon churns out massive amounts of stuff very quickly. As does Walmart and Bass Pro Shop. We have had zero problems with the other orders we have placed from other retailers. Date of experience: December 21, 2016I placed an order 11 days ago and still no notification of shipping. I am waiting on things for my children to go back to school. I tried calling customer service and every time you select online ordering it says they are experiencing a high call volume and ends the call. Looks like I'm not the only one having this issue! Date of experience: August 20, 2019Children's Place has been fabulous in the past except if you ever want to return anything-not possible. Their customer service is completely worthless. Our package of $80 did not arrive even though it was marked as if it did. Customer service basically said too bad. They are not doing a darn thing to refund or replace or help us track down our order. Not to mention this particular order included holiday clothes that are now going to be out of stock. Not happy with their lack of caring about their customers. No longer shopping here. :( Date of experience: September 6, 2021I will not be doing business with The Children's Place ever again. I am usually a patient person, but it's been 7 days after my order and I've still not received notification that my items have shipped. And like so many other customers, I cannot reach anyone over the phone and emails are not returned either. Very disappointing when you're counting on a company to get your child's back to school clothes to you on time. Just move on a spend a few bucks more, the savings was not worth it. Date of experience: August 14, 2019The Children's Place has really cute and inexpensive clothes for kids. I usually like to order from them online, as they give great discounts and ship stuff pretty quickly. The stores often give free shipping codes if you ask. I called the store manager and submit a complaint on their corporate website about my shopping experience. I was quite shocked that they had the sales person call me this evening to apologize. While it doesn't improve the shopping experience I had, it does make me feel better that the store is trying to do right by their customers. I will definitely give them another shot when I need to get some shopping done. I am very happy they put the effort into trying to correct a wrong. Date of experience: November 9, 2018Within 60 seconds of placing an order, I contacted them to say that my old address was accidentally in the Ship To field. Their response? Sorry, can't do anything. Can't even cancel the order. I have spent a total of 3 hours on the phone with UPS, USPS and my credit card company to figure out what to do. The call with them was ended with the employee saying "And we cannot reimburse any fees associated with this order, discount you on shipping shipping costs, etc." Gee, thanks. There are so many options out there for kids' clothing. No reason to ever shop here. I most certainly will not. Date of experience: May 3, 2019I have had 3 online orders that were total disasters. Slow shipping close to a month to arrive, one large order canceled without any notice at all and weeks before Christmas, and one lost in transmission that was marked shipped but never dropped to the shipping center. Customer service is a total nightmare to work with. You will receive an automated response if you enquirer about your order and nothing else (5 days later) good luck getting your money back you are going to need it. I do not recommend shopping at this store if you would like to receive your orders. Products used:None they have not arrived Service Value Shipping Date of experience: August 29, 2021THE WORST! I can't believe that a company with this HORRIBLE of customer service is still in business! They will not fix their own mistakes! Even if they are literally stealing from you! They charge you for things they don't send and then won't fix it and just endlessly repeat, "I'm sorry but there is nothing we can do." Are you freaking kidding me?! I and beyond angry! I will never shop here again! Stay away! Date of experience: July 31, 2018Yup your not the only one having online issues! This is ridiculous I wish Carter's sold school uniforms not impressed to say the least! Money taken out then put back in. Waited 30 min for someone to answer customer service and then she said it takes 10 days to process the order! Date of experience: August 21, 2019This is now my second feedback! I place my first order online and when checking out, delivery said Saturday, Nov. 12! Then I get an email from the children's place that it was now arriving Monday, Nov. 14. Did the online chat and it was horrible! They did absolutely nothing! So, Monday came and went and still no package. Then get an email saying delivery by Tuesday, Nov 15! Still nothing. Called the customer service number this time and spoke to Andrea, told her what was happening, she put me on hold for over 5 mins, came back and said we can't do anything sorry! WTH?! How can you still be in business?! I will never shop here again and have told everyone I know that would even think about shopping here, DO NOT! I guess my first mistake was not reading the previous reviews left! Service Value Shipping Returns Quality Date of experience: November 15, 2022Placed an order on 12/10 and 11 days later it still has not shipped. I waited 30 minutes on the phone with customer service and never got through to anyone. I emailed customer service and it came back failure to deliver as if their inbox was full. Now Im wondering if i paid for something i will never receive. These were supposed to be Christmas presents. I hope that all of these negative reviews cost them a lot of business so they will start treating their customers better. Date of experience: December 21, 2016Placed one order for my grandsons and received it promptly. The second however was cancelled with no explanation. Sounds like I might as well kiss it goodbye and hope they don't take the money out of my account. Do not recommend. Date of experience: December 6, 2018