I had a terrible experience with Ray-Ban and Klarna after returning a product and being denied my rightful refund, despite full compliance with Norwegian consumer laws. I returned my Ray-Ban Meta glasses on November 15,2024, with full UPS tracking documentation confirming the shipment. On January 7,2025, Ray-Ban acknowledged that the return was sent, but they now claim they "cannot find it." Despite this, Ray-Ban refuses to issue my refund, violating Norwegian law: The Right of Withdrawal Act (§ 24 and § 42) – Refunds must be issued within 14 days of return or documented proof of return. The Consumer Purchases Act (§ 30) – If the consumer has returned the item, the seller is legally obligated to issue a refund. I have contacted Ray-Ban customer service multiple times, only to receive vague responses that they are "checking with UPS." This is not the consumer's responsibility—once the item is documented as returned, the refund must be processed immediately. Klarna is equally responsible as the payment service provider. By failing to intervene and process the refund despite clear legal obligations, Klarna is complicit in fraudulent business practices. Instead of protecting consumers, they are enabling companies to violate refund policies. I strongly advise against shopping at Ray-Ban's online store and using Klarna as a payment provider. If this issue is not resolved promptly, I will escalate my complaint to: Norwegian Consumer Authority (Forbrukertilsynet) Financial Complaints Board (Finansklagenemnda) Social media and consumer complaint platforms I will continue to post updates on Trustpilot and other review sites daily until my refund is issued. Avoid Ray-Ban and Klarna if you value your consumer rights!