I made 2 purchases at Farfetch, the first one went well, the second time I received 1 of the 3 pieces I purchased and when I contacted customer service they said they would carry out an investigation and the conclusion was that they found no error. Loss of 700 dollars. I feel ripped off, I don't intend to buy there again. Picture below of how my purchase arrived. Tip for consumers:Avoid buying anything there. Products used:None Service Value Shipping Returns QualityDO NOT BUY FROM THEM. That's all. Farfetch didn't send customs-required info along with my product. Customs reached out to them for over a week but Farfetch didn't reply so Customs denied clearance. So, FedEx prepared return packaging. I had to call FedEx to get the return packaging shipping info for Farfetch. Even that, Farfetch has still delayed my product. They are completely useless. Products used:Boxers, not eyewear Service Shipping ReturnsLove the product tho but it was very late I was supposed to attend a party in this for eid in Islamic religion but I couldn't cuz it was late.Do not order unless you are sure that the item will fit you. I ordered a pair of shoes in December and decided to return my order as the size was too small. They refuse to refund me because they pretend that the article got damaged. It can't be me because I literally just wore the shoes for 2 minutes and put them back in the box. It might have been damaged in the transportation or after they received it. They refuse any sort of discussion and decided to send it back to me and charge me. It is a totally abusive practice. After reading several similar comments, I actually think that they intentionally damage the returned items in order not to refund their clients, as they are in a pretty difficult financial situation. Products used:ShoesI left a review based on a bad experience because the customer service didn't repair the problem. Prompted to email again and got no reply. Farfetch owes me $26 for a promotional discount. They sent a very expensive garment in a single sheet of tissue paper. What if the cardboard box got wet or torn as the previous one did? No garment bag or wrapper. I had to purchase one from another retailer. The return for another item was never picked up and no paperwork was sent. Lost a day waiting for dhl to arrive. They told me they dont do scheduled time slots for pick ups. Long story short, FF has turned into Yoox, which is a clearance website. FF is not a luxury site anymore and so they have lost my business.No product was delivered, after intensively follow-up with UPS for more than 2 weeks, apparently my package was lost. Furthermore, Farfetch customer service without fact checking sent an email that there won't be any refund. I fought back to get my money refunded and eventually received my money back. Lost so much time and bad experience and resulted nothing as 1st time experience purchasing via FarFetch Tip for consumers:1st time experience and it was extremely bad. No longer purchase from here and prevent UPS shipping company as well Service Value Shipping Returns QualityVery fast service and fulfillment of my order. Only MAJOR complaint was the excessive shipping charge on an item that they used to ship for free. Products used:Brunello Cucinelli Men's polo Service Value Shipping QualityNever order from that company. It's a hidden scam. I paid more than 80$ and never received it. When I reached the customer service, their answer was that the package was stollen in front of my house and it was not their responsibility. Products used:I never received my product Service Shipping ReturnsIt's now been 4 months and still NO REFUND. The customer service agents won't raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating. Products used:Sliders Service Value Shipping Returns QualityReturned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I've ever experienced. I am now £180 down and I do not even have the goods. Tip for consumers:Returned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I’ve ever experienced. I am now £180 down and I do n Products used:Returned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I’ve ever experienced. I am now £180 down and I do not even have the goods. Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Kelli S. 1 review 1 helpful vote Follow Kelli S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Non-understanding” February 10th, 2024 I bought a pair of boots that weren't labeled for any gender and assumed they were women's, well they were men's. And yes they were 'final sale'. But their website did not indicate clearly what gender these were for. I went back and forth with their 'customer support' I offered to pay the full shipping refund costs myself, (denied) to exchanging the men's boot for the women's, (denied) to only receive a site credit in lieu of a refund, (denied) and basically told lol F off. Zero customer support. Buy only if you have 100% trust in what you're paying for and have no desire to refund,exchange, etc. Tip for consumers:Buy only if you fully intend to not return. Products used:Shoes Service Value Shipping Returns QualityThis online store has the policy that once shipping label created and customer wants to cancel; it has to be shipped anyway regardless. Waste of energy and resources for both parts. When to remove or cancel a shipping label is a simple solution. Poor customer service and lack of common sense. Products used:Ring Service Value Shipping Returns QualityAfter returning a pair of shoes that had I had not worn (indeed, I had not even fully removed them from the box), the company denied the return. I was told I should have inspected the shoes and reported wear/damage upon receipt, and since I was unaware of this policy, it is on me to bear the responsibility. No other retailer I've ever dealt with has been this inflexible and unhelpful. There was not even a discussion regarding potential options, credit, a partial return, etc. Do not recommend purchasing from this site as you can find all of these goods elsewhere with significantly better customer service. Service Value Shipping Returns QualityMy 65 year old mom bought my wife a $500 pair of shoes from Farfetch and they were never worn. Farfetch would not let us return or exchange the shoes even though they were never even put on. I wouldn't recommend Farfetch to anyone. This has been horrible. Tip for consumers:Do not use Farfetch. Products used:We bought a pair of $500 shoes and Farfetch wouldn’t let us return or exchange them. It was a horrible experience and I wouldn’t recommend Farfetch to anyone. They are no help and told us there is nothing they can do. It was the worst customer service I have ever had. We love buying expensive shoes, but we will never use Farfetch again. Service Value Shipping Returns QualityExpensive but very good product, lot of choice even among the artciles that are sold out everywhere after yes the prices are much more expensive than elsewhere.Finally getting to sharing this. Bought my husband a pair of Dolce & Gabbana slippers for Christmas present. He opened the package on Christmas day, in front of the family. He loved the look (red Carretto Siciliano-print terry slippers). When he put them on however, he said it's not stable (thick foamy soles). The family said he shouldn't take a chance falling while on stairs. So I packed them (in all the original wrappings and package), got shipping labels and sent via UPS. Sometime later I received an email that says they found a problem - pulled thread (from terry cloth). I emailed asking how was the package opened, because I didn't pull any thread while packing them. The next thing they did was to mailed slippers back to me (refusing to take the return). When I looked at the bottom of slippers through the plastics (never opened it), there was a long, VERY visible thread. I absolutely didn't do this because it's not possible to not notice this. Having seen the material, I understand that a pull COULD happen, especially if someone has a sharp object nearby. As a vendor, blaming such an event on a customer without evidence is dishonorable. They could have it repaired. We could have it repaired if we liked the product, but we don't. At this day of age, we will do plenty of on-line shopping's, and returns - never had this kind of experience ever before. Be warned, do not shop on farfetch! Products used:not using anything Service Value Returns QualityConvenience is one of the best benefits of online shopping, and that's exactly what you'll get! So sit back and click through the site to find that thing you've been wanting to get but haven't had time to leave the house for. Or, just have some fun with it and see which deals you can catch. Awesome! Thank you!Farfetch return team accused me falsly for Defects on boots that I didnt make. I got boots that were too big, so I packed straight away and send it back. I didnt make any photos. I got answer from Farfetch that boots came with defects! They sent me photos of boots, I couldnt prove other way so they sent boots back. And this is not the end! I got boots and I couldnt believe my eyes, but defects are worse then in the photos they send me! This time I have a proof. I dont know what caused these defects(I think the original black box), but what I want you to learn from my mistake- make photos off everything you get just in case. I still hope they will refund meMy card was used on this webstei for 1200 eur, i contacted them within 3 hours but they say they are unable to refund my money because the order was sent out, total scam fraudulent company Service Value Shipping Returns QualityWorst service ever! Returned my shoes 2 months ago and still haven't received any updates or refund! Also ordered a tory burch bag, after two uses the material starting wearing off and cracking,after negotiations all they offered is a 10% refund since the item has been used as if i would've kept it if it was initially in this bad condition. Super disappointed, i need to send them a minimum of 3 emails to get a response and no body even cares! Service Value Shipping Returns QualityI had a bit of jitters at first coz of that part in the app that says reviewing order after you've already payed. But i realize now I had nothing to worry about! I got the item fast! Dhl was very smooth and efficient! The item was really nice! I'm super satisfied. Definitely buying from farfetch again!I've had my card and id saved by this company. It ended up that I got a lot of money stolen by this company. Money I haven't spent here at all. I bought my wife some shoes, worth $70 They ended up taking $1000 from my account. Robbers. And I'm not getting my money back either. Even though they've found out, that it wasn't me, spending any money here. Because, they've already shipped the goods to someone who had hacked my informations on this site. They shipped the goods at the same moment, that the money got taken from account. When I ordered for my wife, it took days to get the confirmation and then the process started. Here they took the money and then the package was shipped. I smell something rotten here. And bye bye money Tip for consumers:DON'T BY FROM THIS SITE!! Products used:Shoes And then nothing for $1000 that they stole from my account Service Value Shipping Returns QualityTBH this is my first time to write such negative review about shopping platform. I placed my order two days ago and I've been told it's canceled because of out of stock. But it is still in stock when I checked back. The thing is price went higher. I do not think it make any sense to notify customers that my item is out of stock after I placed my order with completing payment. Making money in such way only gives me a reason to not spend single $ on this website. Deleted the app and will never come back.My first shop was so bad but my second shop are amazing. They send the parcel without deffect and shipment was so fast. ThanksShopping with farfetch has been the worst shopping experience for me ever. They sent me faulty shoes. Then when I tell them, I don't receive good customer service and they send me through the regular return process. I had to buy a box and ship it back. I gave it to their courier and now they are saying they can't track it when I used their label. I would highly recommend not shopping hereMy boyfriend love the T-shirt. The size is amazing, the material match perfectly. I will be back for some more shopp 100%. Value