Absolutely terrible customer service at Oxford Westgate. I bought sandals in London and wore them for less than 20 minutes in Oxford. They caused terribly painful blisters on my both feet. I called the store in Oxford, explained the situation in detail and they said they would offer a refund. This afternoon I had a very unpleasant 25 minutes with the manager and assistant. The latter said these were 'just blisters' and they could not violate the company policy of offering no refunds after shoes have been work outdoors, even if they had caused bodily harm. Horrible product and even worse customer service. Trust the poor reviews here here and avoid Products used:Timberland Malibu Waves Women's Ankle Strap Sandal Service Value Returns Quality Date of experience: May 11, 2022I've got a pair of Timberland Boots (Grey with orange trim n inside) last winter. Trust me with the latest polar vortex and snow, these puppies not only are comfortable, but they keep my feet warm and dry on long hikes. Sure, they may cost a lil more but its worth it. Keep on hiking! Products used:Hiking Boots Value Quality Date of experience: January 21, 2024Some people claim out here that their shoes are uncomfortable, they cause corns and other stuff, but I trust the brand because I wear their shoes from the late fall till the early spring. I buy different models, as I have both classical Timbs for gloomy weather, and some others that are more of sport style. I ain't care much about what others say, as they perfectly suit my style and don't cause any corns as guys share here. Maybe it's better to choose the right size more thoroughly. Date of experience: December 16, 2023I just purchased a pair of timberland Jaynes. I ordered size 8. I have pretty small feet, what they sent me was,I don't know like a 4. Way too small, sent them back, ordered another pair. Timberland just sent me any old pair, ordered nubuck,size 8.5 just to be sure, got gray and brown two tone things, again way too small. I needed workboots, for work! I can't keep sending back all these screw ups. Plus my refund hasn't gone through yet. WTH! I'm going to Carolinas. Timberland sucks. Date of experience: March 8, 2023I ordered a pair of boots from timberland, even after looking at all the reviews from people. I've always had good experience buying timberlands, and today, 10 years after ordering my last pair and the quality and packaging is still top notch. Tip for consumers:Look for the good sales first. Products used:Boots. Service Value Shipping Quality Date of experience: December 1, 2022I have never seen worse shoes in the world. I had bought the shoes 2 months ago it broke in 2 months and above all company people also did not help they are saying that they broke because of your wear. Service Value Date of experience: July 2, 2023Timberland, such a cheap company. I ordered a pair of 150$ boots wore them around the block, returned them for the next size larger only to have the boots I wore around the block returned to me saying they would not take them as a return because they have a no boots worn return policy. On top of that, when I re-entered the timberland website, they are now providing a slightly worn for sale department. What kind of scum does this? Totally a scam. Having said that I do like the product. Moral of the story is that the boots are good, be very wary of trying to return for a different size to these scammers. Tip for consumers:Moral of the story is that the boots are good, be very wary of trying to return for a different size to these scammers. Products used:Boots Service Value Shipping Returns Quality Date of experience: April 29, 2022I bought a pair of Timberland Boots and on my first hike the soles came off of both boots! Customer service was very uncooperative and would not repair or replace the boots, nor would they refund the money I spent on the extremely poor quality boots. Products used:Anything but Timberland Boots Value Returns Quality Date of experience: March 9, 2024They did not stand behind their warranty. Offered a $30 e-gift card. Why would I purchase another Timberland product. They did not stand behind the boots that fell apart. A product is only as good as the company that stands behind it. When I filed a claim Timberland did not stand behind it. Buyer beware. The boots wore out in a few months. They basically fell apart on the inside. Service Value Date of experience: September 18, 2022The first time I wore my pair of Timberland hiking boots the soles came off on both boots. I sent both boots back to Timberland and spoke with customer service multiple times. They agreed that the boots were defective but would not repair them or replace them or refund my money. I contacted the Better Business Bureau and they weren't able to get Timberland to help me either. Products used:Shoes (Boots) Service Value Shipping Returns Quality Date of experience: October 15, 2023I had a pair of Timberland boots and and a pair of shoes, both very comfortable while the lasted. The soles of the boots just disintegrated. Literally turned to powder. The shoes just lost their soles. They fell off. Apparently they are designed to last for a year or less. I would never recommend Timberland shoes to anyone! Tip for consumers:Don’t buy Timberland. They’re expensive and very cheaply made. Products used:Honestly I prefer Cole Hahn shoes. They’re much better quality and they stand behind their products. Service Value Returns Quality Date of experience: December 30, 2022I have been whereing the timberland shoe brand for seven years know I like the shoes I am haveing the problem. The newest pair I have the soul is coming off on the toe and the heal. I am a mechanic for a living so I am on my feet all day.not sure what problem is. Products used:Boots Service Value Shipping Returns Quality Date of experience: June 25, 2023My little used shoes literally fell apart. The soles on each shoe detached from the upper on the same day. Timberland refused to offer any compensation or admit liability. Avoid like the plague! Tip for consumers:How poor the quality was likely to be in advance of purchase. Products used:Shoes Service Value Returns Quality Date of experience: November 30, 2022They give you a 12 month warranty because that is all they will last. My sole started coming off after 9 months. That was on my first pair but I figured well they were warm and water proof so this year I tried them again. Not even 6 months and they are falling apart. I work for a living and I will never by this crap again. No pictures I through them away. If I could give them less than 1 star I would. Date of experience: May 14, 2021Honestly the worst customer service I've ever dealt with. Took my money, 10 days later sent an email saying the order had been cancelled with no explanation. When I contacted them they told me it was either that the product was out of stock or there was a payment issue, but they didn't know why. The website still shows my product in stock and they had my money so neither are correct. A week later and I'm still arguing with customer service who won't send my product and won't send my refund! Service Value Shipping Returns Date of experience: November 24, 2021Bought custom made shoes for the hubby ($150), which I chose everything to be black including the thread. To my surprise the thread on the soles came in white. Emailed customer service team who claimed the factory in the Dominican Republic confirmed that is the only thread they use on custom orders. Why would I order an all black shoe w/white thread? Customer service is a joke, they refuse to honor their mistake and out of a purchase of $150 they're offering a $30 egift card? If I could give it a negative zero star that would be what they deserve. Date of experience: August 8, 2020I wish I could rate ZERO STARS. Garbage company that doesn't stand behind their product. Sent 2 pairs of shoes back that each fell apart in 3-4 months, sent them both back with letter saying they are not at fault. 12 month warranty. Pfft. Don't buy this stuff! Never called or emailed. Just sent back their garbage product that I paid $165 a pair for! You would have better luck with customer service buying shoes for $10 at Walmart! Photos are of a 4 month old shoe that cost me $165! Both photos same show, and they sent them back saying nothing is wrong with them. Date of experience: September 19, 2019Tried to recently return my pair of black timberlands in which the soles are coming off the boot. The boot and soles are great and I heard they warranty their boots for faulty craftsmanship. Sent only to receive back my same pair a week later and signature was required to receive them. Waste of shipping and waste of a good pair of boots for crappy craftsmanship. I unfortunately own two more pair but will never buy anything again timberland. Thanks timberland you and your employees suck and I hope your business gets what it deserves in the future. Date of experience: January 30, 2019Horrible experience shopping with Timeberland online. It promised to come 3-4 days and did not show up in a month. They had no clue and did not take any responsibility. Customer service reps can not be any worse. I ordered the same boot through Amazon, came in two days and boots are fine. Will never ever buy from them. Date of experience: December 17, 2019Credit card information was stolen days after I purchased items from the Smithfield NC location. The credit card company alerted me and prevented a $560 charge: someone made purchases for Timberland merchandise. After researching further reviews of this store, I contacted the store and the corporate office since, according to other reviews about this store, this is not the first time. Wish I knew earlier. Date of experience: December 17, 2016I`m not sure about the customer service at the official site - never used it. But I got some good words to say about every piece of clothing and footwear I bought at my local stores. These are super-reliable! Being used in extreme conditions and almost every day, these clothes and shoes last for couple years which is a very good sign of quality atleast for me. I recommend! Date of experience: March 18, 2017A couple of weeks ago I dropped over 500lbs of steel over my foot... The boot deflected the mass and really I ended up with pretty much just a bad bruise... I fully stand behind these safety boots! Wouldn't consider any other brand! Date of experience: June 22, 2021Order the shoe again because it was very comfortable, They lasted almost two years, order again the same kind, they changed the insole of the shoe with a cheaper one very uncomfortable. Not going to buy again. Date of experience: November 11, 2019I first bought some Timberland deck shoes in the '80s sometime - not sure just when... and have replaced them with the same - comfortable, durable, good quality. I recently ordered my 3rd pair... wow, what a disappointment. I don't know if the company has changed hands, or what. Sole color is now stark white - which I'm not fond of, but the worst part was the new 'inner sole' - a nice piece of smooth leather, which at first I thought was a good touch - is absurd. I can just envision some eager MBA 'Bottom Line' Clown saying "Hey - I know what! We can save a buck per shoe if we only run that innersole part way up the shoe! And some dim-witted Exec. Said 'OK'! So, you have this nice HALF innersole that curls up every time you remove your foot from the shoe. I'll never buy another Timberland shoe of any kind. They've become money-grubbing 'Bottom Line Babies'. Dave James Oregon Date of experience: November 7, 2020Sole came unglued on first 6 mile hike. This is my third pair of Timberland boots over the years Adhesive they are using now is crap. Service Value Quality Date of experience: January 20, 2024