I placed an order with Ashley Stewart on 12/23 approximately 11:00 am, prior to their 1:00 pm cutoff time. I paid $28 for express shipping, which guarantees delivery within 1-2 business days. Considering the approaching holidays, I still expected to receive my package within the paid timeframe. However, upon checking the tracking information, I discovered that the estimated delivery date was 12/30, which I found unacceptable. On 12/27, I contacted Customer Service and requested a refund for the express shipping. The agent apologized and stated that he would submit a request. The package arrived on 12/30, and I called to confirm that my request had been granted. Unfortunately, the agent claimed that the request had been denied because the package arrived within the correct timeframe. I requested to speak with a supervisor, and after being placed on hold, I was informed that the supervisor was unavailable. I expressed my willingness to hold, but the agent claimed that I was disrupting her talk time and became argumentative. The call was subsequently disconnected. I called back and spoke with Jessica, who apologized for the previous agent's behavior and offered to assist me. After holding for 48 minutes, Jessica disconnected the call. I waited a few hours and called back, holding for 38 minutes to speak with a supervisor. During the conversation, I discovered that the person I was speaking with was not a supervisor. I addressed the issue, and the individual became unresponsive. I informed them that this matter was not resolved and would be pursued further. Tip for consumers:The mailing express is 1-3 business days.. Products used:None Service Value Shipping Returns Date of experience: January 1, 2025I really didn't know much about this company and made the poor decision to purchase from them. I returned everything I ordered. The clothing were ill fitting and had very cheap fabric. Now I am out 20.00 because on top of shipping they also charge a return fee :( Products used:Bras Service Value Shipping Returns Quality Date of experience: August 21, 2023I had an AS credit card, always bought lots of things. Clothing stitching was coming apart on a lot of items. I closed my acct and started using After Pay. Be careful returning items. I had $1.00 shipping AS wanted to charge me $10.00 for a return label that they did NOT enclose with my items. Customer service and the "supervisors" were absolutely horrible! My money spends any and everywhere but NOT Ashley Stewart! Service Value Shipping Returns Quality Date of experience: February 12, 2024Buyer Beware! Most importantly Black Buyers beware this store is a scam! Their 30 day return policy is CRAP! AN ITEM ORDERED IS NOT THE SAME AS HAVING ITEM IN HAND! How is it ur return period starts as soon as they swipe your card! Why is it stores serving Black women are no better then crappy cheap stores? Gap, Banana, Ann Taylor are all so much more accommodating and appreciative of Customers and care about service. Ashley Stewart is only in Black Neighborhoods and Robs us! If a price is discounted online with do I need to threaten not to buy it in store unless I get that price? Scam! It's a shame Black women are treated this way by a store in our Neighborhoods! Never Again! Tip for consumers:the return policy starts when they swipe your card! not when your item arrives Products used:jacket Service Value Shipping Returns Quality Date of experience: June 4, 2024I said I'm calling about my bill.he said you didn't pay it.i said yes on the 6th.he said no,no,no and went into when will I be paying. I said sir what you should say is let me look into it so we can find an answer. But no Elvis kept the mic and kept talking. So I left him with I'll will pray for you. Tip for consumers:I love the clothes and cashier in store.but that 1 that hide behind his phone is a booger Products used:All Date of experience: October 17, 2023I placed a order and paid extra to have it here within 2-4 business not only did I not receive my package but was told that they cannot refund my $12.95. I will never order from Ashley Stewart again. Be careful bc if you pay extra for a early delivery doesn't mean you will get it and you will be out of pocket you paid extra for.. Tip for consumers:Just disappointed bc I paid extra only to lose money.. no fault of mines Products used:Returned Service Shipping Returns Date of experience: November 15, 2023I bought these bad azz jeans and camouflage suits that you can wear inside out. Too small. I was so disappointed because I see you have to get them two to three sizes up that's annoying.I bad enough you already have to get big sizes bc your plus but who want to buy an event bigger sizes?! Just ridiculous! Im so disappointed bc I have to return them... Products used:None Service Value Shipping Returns Quality Date of experience: November 21, 2023I am truly truly upset and ashamed to let anyone know that my bra's that was literally just not to long ago purchased came apart already the product was defective very bad wire came out of the bra's emailed Ashley Stewart and still no response. If I didn't have to choose a rating I wouldn't have. Date of experience: August 6, 2023I love me some Ashley Stewart, but this purchase the tights are not working for me... I bought two pair, size EE that states it goes up to 330 pounds, My weight is 280. The first pair I couldn't get past my stomach, the second pair, the panty portion does not go all the way up, only to lower part of my stomach. I have stretched, pulled, & tugged wore them to work & felt them rolling down all day. The crotch part is squeezing my inner thigh. More panty portion need to be added, & more stretch please. Products used:Tights Service Value Shipping Returns Quality Date of experience: December 4, 2023Had I not missed the 30 day return deadline due to being out of town, I would have returned everything. Pants were way too long and material on two pair was so thin (see through... literally). I'll stick to other plus size vendors. Tip for consumers:Pay VERY close attention to the negative reviews and don't be swayed by the beautiful color and designs. I thought how could such beautiful items really be that bad. My 2nd time in 4 years trying to patronize this company. Bad experiences both times. Well...now I know. Won't shop there again. Products used:Pants. Date of experience: June 17, 2021Blouse was very comfortable. I had a lot of compliments attire is cool. I wanna blouse on my vacation to Hawaii perfect colors were awesome for the occasion. Products used:Clothing Value Shipping Quality Date of experience: May 12, 2023They sent me a damaged item and I reached out to customer service. I was told they were going to "open a ticket". That was the last I ever heard from them. The skirt has a snag that goes for 3-4 inches right below the waist at the front. I can't wear this! I would just deal with it if the damage was near the bottom hem somewhere but this is in a very obvious spot. Tip for consumers:Beware that damaged items will be yours to keep unless maybe you can go to the store and get them to refund. Check for your nearest store before ordering. Mine is 132 miles away. Service Value Shipping Returns Quality Date of experience: January 28, 2023Ordered on Cyber Monday online 11/26 and 11/27... most items were "out of stock". Finally found a few pieces and settled for them. I received an email on 12/5 stating shipping was running behind then an email immediately following stating "items were not longer available" after my card has been charged for all the items. Next, they send an email stating they shipped a jogging suit top but the bottoms are not available. I emailed customer service "The Ashley Stewart Team" and no response as of today. Oh by the way, the other items I ordered separately I just got an email, "the items are no longer available". Now, I spent my Cyber shopping on a site that does not produce its products and missed the sales at another retailer due their deceptive business practices! Be aware! Date of experience: December 8, 2017Returned items that were of poor quality. They said it is a fee of $8.00 for returns. The deducted $18.00 from my refund. Ive reached out to them several times for an explanation but no response. Will never order from them again or shop in a store. Date of experience: January 12, 2018I'm so disgusted with Ashley Stewart For over a month, I've emailed them, only receiving a reply, they're waiting for corporate to respond. I've even called and been placed on long holds, only to be told, supervisors are all busy. I've hi's requested call backs & still nothing! This is terrible treatment, for someone who spent damn good money with them! Date of experience: December 27, 2021But what she don't understand me and my crew can steal much more from her the company is ghetto as hell with the worst customer service online I ever seen they will make you turn on their ghetto $#*! and turn ghetto just like them Tip for consumers:Please don't shop company ghetto as hell Products used:they stole my order Service Value Shipping Returns Quality Date of experience: February 25, 2021My complaint isn't the clothes quality bc nothing from Ashley Stewart has ever ripped on me or been Damaged. I've been shopping with them for over 15 years. I was previously an 18/20 now I'm a 14 in jeans and 12 in shirts. Now for those who say the quality is bad or made poorly first of all the lady in the dress with 2 different patterns Sis that look isn't for you. Ashley can't help if you aren't a fashionista (which I am) and then you want to say poor quality no you did that dress a disservice. The other with the jeans it looks like you wore them 7 days a week like they were the last jeans on earth what else can you expect if you wear the same jeans over and over again. My compliant is simple I am upset with the models they have on the website (pretty faces) but the clothes aren't being styled well anymore causing me to shop elsewhere. The models are looking frumpy and bumpy. I doubt I am the only customer feeling this way maybe just the only one who will express their feelings. Please get the models right and the outfits styled right and watch your sales go up. Trust me Service Value Shipping Returns Quality Date of experience: August 1, 2023I'm use to the low quality clothing, Use to the majority of clothing looking hideous and not worth the asking price. Every blue moon though, an outfit strikes gold. It's beautiful, appears to fit well and sells out every size in seconds. Yet, restock on said item never happens. Why? I try to be a AS fan but get dissatisfied most times exiting site with cart empty. Put more effort towards pieces that fly off the shelf and not on excessive crap no one wants. Tip for consumers:Sizing is off. Quality is low Products used:Top Service Value Shipping Returns Quality Date of experience: May 15, 2021OK, paypal is great no problem with them. But Miss Ashley Stewart return policy is crazy! You can't return clearance item even for a different size or sometime else. When return other merchandise not on sale you don't get the full price refund to you. Understand they will keep the shipping and handling fee, but a tax fee go figure that not right. You pay to ship back to them. Any Item purchase on online should be able to return in a store ( including Paypal) Date of experience: March 30, 2016I purchased a dress in July to wear for my Birthday in September. Wore the dress one time, washed after wearing. Pieces of the dress started falling off. I paid $50 on sale for this dress. Unable to return due to the 30 day return policy. Any company that will only stand behind their product for 30 days will not be getting anymore of my money. Clothes are cute but the material used to make the clothes is very cheap and low quality. SAVE YOUR MONEY Tip for consumers:spend your money elsewhere Products used:dress Service Value Returns Quality Date of experience: September 23, 2021I purchased 7 pairs of shoes only received 3 pairs one was unavailable and the other 3 pairs still waiting on a response. Yet it was a clearance sale. My guess is it was falsely advertised. Not ordering from these guys again. I paid American dollars so a lot of money. Australian dollars $184. Date of experience: February 26, 2020I ordered 3 pair of shorts, nothing on the page said they were a Web Exclusive and not returnable when placing the order and, my payment was processed. Needless to say 2 pair didn't fit and I wanted to change them for the next size up. I spoke to 2 supervisors and to no avail, I can't get another 2 pair, but they offered 15% off. I have been a customer for years, but I can't shop with a company that doesn't offer any help for their customers. Will be keeping my $$$ from now on. Date of experience: October 21, 2019I ordered the most beautiful blouse, and I was so excited to wear it today. I'm sitting at work and every seem is ripping as the day goes on. It is not too tight, but I am literally mortified right now. Don't know how I'll get through this day! Date of experience: November 5, 2019Only thing right now is the shipping. But they will refund you. I love all my items. I've been shopping with them online since they closed down the KC store. They need to fix the shipping and things will get better Date of experience: November 7, 2017I recently purchased 2 skirts and a jacket from Ashley Stewart online, and had no problem. Items arrived in time expected, were correct sizes, and I'm happy. I love the way the one skirt's waistband is made -- looks like a wide band, but there's a thin piece of elastic nested near the top that is the real waistband, so it doesn't roll like true wide bands often do. I wear a 24 or 3X normally and these were a bit large. I will get 2X or 22 in the future. Only complaint is jacket stripes not symmetrical on front panels. I'd have been upset if I'd paid full price. Date of experience: April 24, 2019