I inform the website www.sportsmansguide.com you should not buy From Them, because this company is not good, I just bought some Items, but I made a mistake, so I canceled the order while the order I had not shipped out, but the company rejected my Cancel order, so I think this company is not good, I hope you are careful when ordering Through this company, they just want to sell, not take it back, be careful with this website company www.sportsmansguide.com Tip for consumers:Not recommend this company, it Scam Products used:Ammo Date of experience: June 28, 2024I bought two Boss Buck deer feeders. I have had them a very short time. The deer ate from them fine but if they ever go empty the squirrel's will jump in the feeder and chew holes in the feeding tubes. Then you throw the feeder away. Hundred's of dollar's gone No refund or any help from the company. Tip for consumers:Just wish they would work with me so my kid's can watch the deer in the yard. Products used:Boss Buck deer feeder's Value Returns Quality Date of experience: December 10, 2023Made my first order with them last week. Paid for overnight shipping and it's been sitting with a shipping label in the warehouse for a week. Won't cancel it because "it shipped" which is a lie because it's still sitting right in front of the warehouse guy where it's been for 6 days. Now I know why they spam everyone to death, "word of mouth" and reputation won't sell with these guys. They have to make money on only new customers with the old bait and switch like me unfortunately. Tip for consumers:Awful experience! I wish I researched them first. Products used:A backpack but I haven't used it because they won't ship it. I have already filed a return if they ever get it shipped. Service Value Shipping Returns Quality Date of experience: January 27, 2024I just made my first purchase with Sportsman's Guid and will definitely do more often. The had the gear I needed great quality and it arrived early. They also offer great prices that are hard to beat. I do not understand all of the negativity about this company, I am going to tell others to shop there for sure. Tip for consumers:Just make the purchase, I am glad I did. Products used:500 rnds of 556 ammo, speed loader for 7 shot 357 revolver, shooting rest, 40 rnds of hp 556. Service Value Shipping Quality Date of experience: February 15, 2023Be careful ordering from sportsman guide, orded a ozone gear chamber-400 dollars, they sent me something completely different from what was in the picture, even sent them pictures, there customer service is worse than McDonald's service, I want ever buy from them again. Don't trust what you order from them, and they might argue and try to call you a liar. 00 stars. Tip for consumers:Probably the worst service including customer service I have ever encountered, I want what I pay for, I don’t order the junk you sent me. Work on getting the right orders out. Products used:Had to order another ozone generator Service Date of experience: September 18, 2023So I purchased some Merrell shoes as a gift for my father and once I received I had him try them. They ran too wide for his feet, so I elected to return them. Their site boasts free and easy shipping and returns for items over $49 (purchase came to $94). When inquiring about why i only received $75 back a snarky representative remarked that because I returned the shoes I was charged a whopping $17.94 for shipping! Why advertise free returns and you not honor your own policy. NEVER AGAIN! Tip for consumers:Don't make purchases from this shady company who does not stand behind their own policies documented on their website! Products used:Shoes Service Value Shipping Returns Quality Date of experience: December 30, 202210 years ago I bought a large capacity back pack for a bug out bag. I recently took it out to inspect it and ALL of the nylon straps have disintegrated, the pack is now useless. Who would have thought this could happen?, cheap Chinese garbage! Date of experience: November 1, 2023I've spent most of the morning trying to get help on a problem using their chat option. It's a waste of time. I've called their 800 number and the lady seemed to care unlike chat people. I'll be spending my money elsewhere. There are plenty of other options Products used:Have not as I don’t have this resolved. My bill on this is north of $500.00 Service Date of experience: July 24, 2023They sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for. Then, they make me pay for return shipping, etc. They keep at least $22.20, if they even refund the rest at all. Tip for consumers:They make you pay for THEIR incompetence! They make me pay 22.20 return shipping, when they sent me the wrong size. Products used:none of the above Service Value Shipping Returns Quality Date of experience: November 21, 2023I found this company yesterday to make an order of ammo, I will send the confirmation about my order and the pricing was $500 higher than it was supposed to be. The company fix that and gave me the price that was stated on their website. That afternoon I made a login and I signed up as a member. When I went to look at my order there was two of them both with their own cancellation button. So I cancel one of the orders and this morning I noticed both were canceled so after 45 minutes of talking to Representatives and being hung up on twice they told me that I cannot get my order because it is back ordered and all the back orders are filled. They need to work on their customer service and their site. I just canceled my subscription and asked for a refund of my membership money. I will shop somewheres out from now on. Products used:None of their products I cancel my subscription because of bad service. Service Date of experience: November 9, 2023I placed my first (and last!) order with SG last month. Three big issues with this order/company. 1) It took almost 2 weeks for my order to arrive, even though their website says 3-7 days. 2) One item ordered was described as "U.S. Military issue, made in USA", "Country of Origin: USA", "Condition: New, never issued". When I received my order this item had a tag on it "Made in Korea" and the buckles all had rust on them. 3) I returned this item that cost $19.99 plus tax and was refunded only $1.39 because they said I used a $20 coupon. This was on an order of $140, so why wasn't the coupon prorated across the entire order, not just the returned item. Their customer service response was totally unacceptable. Don't waste your money ordering from this company. Service Value Shipping Returns Quality Date of experience: August 4, 2023I ordered a Bubba Fish Scale for Christmas that was on sale. I received the scale and the screen is peeling off. I contacted them and I may as well have been talking to a wall. I was told they wont exchange it and i could only get a refund. I kindly explained it would cost me an additional $35 if I were to reorder and I would prefer an exchange but she didnt care and had a attitude about it like I was the problem. Customer service is non existent at the sportsman guide and I would suggest shopping somewhere else. Service Value Shipping Returns Quality Date of experience: January 8, 2024Ordered a two pack of surplus work gloves. Received 3 right hands and 1 left hand. Contacted for replacement. They only do return/refunds then I could reorder. Plus ordered a couple hats that said one size fits most...most children I guess. Size was clearly marked as "M" inside. They only partially refunded the order due to the value of the items vs shipping it back to them. I wrote a couple reviews for the items on their site that posted for a day then mysteriously disappeared. They lost a customer. Tip for consumers:Beware of their return policy. Products used:Gloves and hats were sent back. Service Value Returns Quality Date of experience: December 15, 2022I bought a rifle from this company... big mistake, first last thing I ever buy from them. First off the discount promotion was deceiving and a lie! Then called tried to change ffl because what they quoted online was wrong got charged more for that. Overall terrible experience, you only get me once done with sportsman guide! Date of experience: December 20, 2016Ordered two boxes of ammo. Got charged a membership fee when I declined the membership request. Also my 10 dollars off promo code did not work. That's the only 2 complaints I have Products used:Ammo. Hopefully its on the way. Date of experience: November 24, 2023Got my husband a hut and stand as a gift, had several friends here to help him (70)bring it down my field right before our hunting season. Set it up, one panel was broke, hunting season was lots of snow called the company they said to send it back. With so much snow no one to help we were told to get it down at the end of winter. But over the winter the roof caved in from the snow was this made for snowy weather? Upstate New York. They want us to send stand & hut back. Why? My husband said he would keep the stand just or return the money for the hut or give us a gift card, No they don't want to hear it they want the whole thing back never buy from them again they could have made life easy by just taken back the piece of crap hut we are a hunting family of seven so its their loss. I'll tell every one I know about this. BR Date of experience: July 9, 2015They have some good deals, but most of their stuff can be found at Fleet Farm for the same price without a shipping charge. Just recently I ordered an item, it was back-ordered 2 months. Then they shipped me a similar cheaper model of the piece I ordered. I called and talked to their customer service, and was told they would get the correct one out to me as soon as they received the return since, "they had plenty in stock."... got a call today, and they received my return but the part is yet again sold out, and I am waiting an estimated 2 weeks before it is back in stock. I will NOT be renewing my Buyer's Club membership, and likely will never be giving them my business again. Their customer service is pathetic! Date of experience: April 7, 2014Bought the ground blind and found it had been cheapened to the point of being worthless. Shorter and smaller than the old model and the dome supports broke with the first snowfall - pure junk. Complained and they charged my card for the $40 "buyers club" discount I was supposed to get. Not only selling junk, but charging me for complaining! Date of experience: December 26, 2016I ordered online 500 rounds of. 308 ammo (for $210.89) over the 4th of July holiday sale, I received an invoice via e-mail (completing the transaction) and they charged my credit card. Monday afternoon I get a call saying they cancelled my order because their was a pricing error on their (Website). There only reply was it is their right to cancel the order for a pricing error! I been buying from SG for many years and I feel completely let down. Additional I felt their customer service was very unprofessional, and I am still waiting a credit refund to post on my credit card. Date of experience: July 7, 2015I ordered a deer stand from this company via Amazon, and received it in a decent time. Upon opening the container, I quickly became aware that none of the hardware (nuts, bolts, washers, screws, ratchet straps, etc.) and the safety harness were left out of the shipment. I quickly contacted the company to try to fix this situation. I was told that the missing items will be shipped in 4-7 days. Since then, I have contacted the company 4 more times in the past 2 and a half weeks and have been told the exact same thing, the missing items will be sent in 4-7 days. Today I am returning the stand, and taking my business elsewhere. The company advertises on it's site that they promise the highest level in customer satisfaction, but my experience with them has been anything but satisfying. I will NEVER order from this company again. Date of experience: July 22, 2015I've ordered many times from SG. Typically, prices can be pretty good, but shipping times are extremely slow (and expensive), communication is poor, and "free" gift cards/coupons have short expiration dates, and lots of restrictions. My experience with their customer service department via phone and email has been terrible. Prices are good, but be careful with restrictions and timing/cost of delivery... and don't expect any communication about delivery times or delays. Date of experience: January 5, 2015So SG sells a lot of cheap jack outdoor stuff, and have a bad rep for lousy service and censoring reviews. DO NOT buy big ticket items from them! Or ammo, since its non returnable. But, they have a lot of good European military surplus, cheap. Great deals can be had if you know what to look for and what to avoid, since there is a lot of cheap Chinese stuff mixed in with the actual military surplus. The real stuff will have the name of a country ("Swiss Army Work overalls" etc). A lot of this stuff is well made and rugged, and as long as its not tactical looking or camo its cheap, cheap, cheap. Swedish CD surplus shirts, 4 for $8, Swiss made work pants 5 for $15, etc. Stick to the real surplus! Date of experience: March 29, 2017I've ordered 3 times. Two were good experiences, but this last time has been a nightmare and it was their warehouse error --twice for the same item -- they DID NOT ensure that the same mistake did not happen again. It ruined my sleep during a scouting trip, as I had no sleeping pad as a result. They did not make it right, and even suggested that I go to grocery stores to see if I could find a box that their WRONG product would fit into so I could return it. Full account is at: http://monsoonmatriarch.blogspot.com/2012/10/how-not-to-satisfy-your-customers.html Date of experience: October 11, 2012I have never been able to use a discount code sent to me from sportsmansguide.com. They don't tell you that the code can't be used with gun purchases, they just say "use this code for your next purchase over a certain amount". And when I make a purchase over the "certain amount", I'm not able to use the discount code. Other than that, I probably would have given them 5 stars. Tip for consumers:You can't beat their 4 pay. Products used:Everything. Service Value Shipping Quality Date of experience: December 17, 2022Ordered ammo on their website and had to buy into the Buyer's Club just to get competitive pricing. On further review I found many instances where the Buyer's Club pricing was not as competitive as say Midway USA on almost everything, and Midway doesn't sell you on a program in order to get better pricing. In addition, when I found something I wanted on SG's website it was never in my size. Since my ammo was backordered I called and cancel everything, including the Buyer's Club Date of experience: February 13, 2013