Made a reservation for a room at the MainStay Suites Greensboro approximately 2 weeks before my arrival. Arrived there in the evening and was told that no room was available. I received no advance notification in spite of them having my phone number and email address. No effort was made by the hotel staff to find me replacement accommodations. When I arrived there was no one at the front desk. I rang the bell and yelled hello and no response. I called the hotel number and someone finally appeared. Products used:none Service Value Date of experience: July 31, 2024They have a maintenance man that 1 is all over the blonde headed front desk clerk. 2 is a tier 3 sex offender. 3 lives on the property as part of his parole. 4 is a violent sex offered 5 should not be around your children when you have to stay at the motel. I will be sure to spread the word on this issue until he is removed from the property. There is no excuse for this kind of person being in the hotel business. Date of experience: June 3, 2024Nasty, didn't have no wash clothes. Mode everywhere, TV didn't work, water didn't get hot, coffee maker didn't work, phone didn't work. Just a mess. No one working there would help. The manager was like I tell everyone to call voice and complain cause the new owners don't care and won't do anything Service Value Returns Quality Date of experience: September 25, 2023We are long time members of Choice Hotels and have always been pleased with the accommodations and price. We just experienced our first big disappointment at the Comfort Inn in Cornwall. Front desk staff were friendly and helpful, beds were clean. Everything else left much to be desired! Building is badly in need of updating, rooms are small and cramped, parking not great, even the lamps were outdated, not working properly. We will not stay there again. Value Quality Date of experience: December 20, 2023This membership and reward program is very poor. After 1 year of sending our employees to this location, over 15 stays were missed. On top of this, they mixed my personal name with my business. When i called them to rectify the names, the customer service removed the company name completely. I called, again, to put it back on invoices for tax purposes and they couldn't anymore. They asked that we send an email to another department with Driver's license and more time-consuming. After over a year of sending crews regularly we get this service... Tip for consumers:The hotel value is good for the price. The membership, rewards service, and logistics is not good. Products used:Hotel stay Service Value Quality Date of experience: February 20, 2024This company is the worst point system Choice Hotels. This company will rip you off from your money when purchasing points. Pay attention to your points first before buying more points. What happen to me was I seen an amount of 7,000 per night I had that amount on my balance so I decide to buy another 7 to book for two nights. Once I returned to book the two nights. They were now asking 14,000 points per night and charge me $160 after I just purchase $85 for 7,000 cause it was original 7,000 per night. I had figured out what they did. The more points you have the more they raise the point per night. I really like Radisson Rewards hope they come back. Everyone please pay attention to your points before booking or buying additional points. Service Value Shipping Returns Quality Date of experience: October 14, 2023We checked in to our room and it was not very clean.There were stains on the sheets that looked like fingernail polish, The walls were dirty and we found a bar of soap with hair on it in the shower,! Would have left, but we were so tired from our trip that we stayed!Worst hotel room we've had in a really long time! Date of experience: February 11, 2024Awful customer service - told to check out early due to a total power outage at hotel and refund for 2 nights would be given. Now hotel refuses to issue refund, management doesn't reply to contact and choice hotel customer service are useless Avoid all choice hotels - will never use again Service Date of experience: November 30, 2023The hotel we stayed at was $200 and was so sketchy. There was Meth and syringes by our truck in the morning, the room smelled like piss and wasn't kept up with at all. We all felt very unsafe and grossed out but they refused to refund us when we checked in and wanted to cancel and find somewhere else to stay. STAY AWAY! You can find way better hotels at that price, I totally got scammed. I can understand this for a $80 room but not $200! Service Value Quality Date of experience: September 24, 2023My husband and I travel a great deal and usually stay in other hotel chain. We were very disappointed with our stay at the Choice Comfort Inn and will never stay again. Lobby looked good when we arrived. Hall ways were dirty, thread bear rugs, rooms looked clean but carpet was very dirty. Breakfast was poor arrived 45 mins before service was to end found very little left including plates forks coffee and hot water. While cleaning staff seemed friendly during our 5 day stay no one provided service. We had to take dirty towels to the front desk to exchange for clean. I guess they though we might steel them. Sheets and mattress pads were too small for the beds, they popped off the seconds after you moved we found ourselves sleeping on a plastic mattress cover that was ripped in many places. Very uncomfortable 5 nights of sleep! Front desk staff was friendly upon arrival, after That and with each personal change, not so much. Tip for consumers:I do not recommend Products used:Hotel Stay comfort Inn by choice Service Value Quality Date of experience: August 1, 2022This hotel is old and filthy. I asked to move or refund my reservation and was denied. Next to an adult video store as well as the freeway. The traffic noise is very loud. I was in a renovated room which was filled with old chipped up furniture. The quality of renovation was shockingly poor. Did I mention no A/C in the halls. Staff can be found out front every morning smoking. Breakfast is okay but they must pay their staff poorly as a tip jar was put out. The only pleasant staff member that was presentable worked in the breakfast area. 2 star motel at its best. Tip for consumers:Book elsewhere Products used:N/a Service Value Quality Date of experience: July 17, 2022The toilet is filthy around outside, the thermostat for a/c is broken so your guess at temp, burn up first night, carpet dirty, stand in 6 inches of water to shower because drain is slow, shower head has maybe a third of holes still open Date of experience: October 7, 2022This is the first consumer review I have ever written but my experience with this hotel was so awful I'm taking the time to write this. I was given a king suite with blood on the comforter, zero hangers, one bath towel and an overall filthy room. The "breakfast buffet" was non-existent and the coffee was terrible. The front desk receptionist refused to help me get WiFi and I had to beg for a closet hanger for my dress. The hotel staff appeared completely stoned or then they were just ignorant on how to treat customers and run a hotel. Do not stay at this hotel. S Date of experience: August 1, 2022I'm a choice hotel employee for another motel and use my discounts frequently. Was told by owner that only one room is allowed with discount and he could cancel my room if he wanted to but he would be nice and let us get both rooms tonight. Owner came off hostile at first until he learned I was an employee of choice. Got to the first room desk chair was broke, standing lamp was broke, dresser drawer was broke, 4"×4" burn in the carpet and there were empty beer bottles left in the room. Would not recommend this motel yo anyone even for the employee discount. Service Value Quality Date of experience: September 24, 2022I booked a room at comfort suites in Bloomberg, PA. The WORST experience of my 60 years! The hotel was under full construction. When I called the customer service line, 3 different agents sent me to "customer service". One hung up on me. I will never stay in one of their hotels again. Absolutely disgusting. Service Value Shipping Returns Quality Date of experience: May 11, 2023This Hotel left us with no place to stay. We arrived to find out they would not let us stay. Sprinkler system issue. We never got a call - No email. Just No place to stay and no one seemed to care. All the other hotels were either booked or triple the price because of last minute. We ended up driving home. Put a complete damper on our weekend in Maine. Products used:hotel Service Value Date of experience: June 25, 2021Worst experience at a hotel dirty, insects all over flow, dirty rag on shower and daughter was bit by a spider multiple times on here legs they gave us a new room and the room was just as bad. Never experienced anything like this ever was very disappointed. I also have plenty of pictures as well. Service Value Quality Date of experience: June 12, 2022I was working hard and styed at many locations to earn the staus of Diamond member. I was getting ready to use my hard earned points for m family vacation. When i called in they told me that i have (0) Point. WTH guys you just took my points and my staus. I m am happy to let others know how mest up you guys are and I alwasy tell my story that i will never use you guys ever agin. Tip for consumers:I would never use this company ever again Products used:None they took all of my points Service Value Shipping Returns Quality Date of experience: February 21, 2024My husband and I are in our 70's. We stayed at the Quality Inn in Tarpon Springs, Fla. On Wed Feb 6,2019. We arrived to find that the hotel was undergoing "renovations". We had to walk down a long hallway where all the carpeting had been ripped out. There was dust and dirt everywhere! We had to try to jump over freshly applied concrete patches just to get to the room. I coughed for almost an hour after inhaling this crap. We believe the hotel should have let us know ahead of time what we were getting into. For health reasons if nothing else. Tried calling the Choice customer service, but they just blew me off! Really? Date of experience: February 11, 2019Quality Inn Bensalem PA was filthy and had bugs. Manager was "not in". Customer service offered points but you can't use them. Put on hold for over an hour. Stay away from Choice Hotels. Too many competitors. Date of experience: May 22, 2019Another pleasant stay for us at this wonderful location! Staff very friendly & helpful upon checking in last eve. 07/08/15. And delicious fresh made cookies awaiting arrivals. Wow! You'll find a nice, clean room to retire and upon waking in the morning an awesome breakfast! The kitchen cook, Rose does a super job of having things filled and in a presentable way that makes you want to challenge your tastebuds. Aroma of bacon greets you in the morning. Traveling this way, make this a sure overnite stop. Lancaster County North Comfort Inn At Denver Pa is the one you want. Enjoy. Date of experience: July 9, 2015My husband and I stayed at Rodeway hotel in Metairie,La.Upon our arrival Cerina the front desk clerk checked us in and she was very polite and helpful not only that she gave us a newly renovated room that room was very soothing and comfortable.No noise and it was secured.I will definitely be a regular here especially with the rate of the room was in my budget. Service Value Date of experience: January 6, 2024I enjoyed my stay, David was very helpful during my check in. Only negatives, a pill was on the floor in my room and my 2 year old found it, the floor is very dirty and doesn't seem to have been shampooed in a very long time. And the room doesn't have a refrigerator or or microwave. Which is something I know they are working on. All staff was very helpful and friendly regardless of the few things that need some attention. Service Value Quality Date of experience: January 17, 2023I stayed at the Comfort Inn located at 8801 Loch Raven Blvd Towson, MD *******. Mr. Nick general. Manager and his staff treated me like family The rates were good. Hotel clean breakfast selection is awesome. I want give the hotel a 10, but there is no option. Ms Gary Date of experience: July 10, 2018It was a wonderful experience. Everything in the room was brand new. Loved the bathroom. I appreciated the cleanliness of the hotel. The staff was friendly and just downright nice. I would also like to add that the breakfast was wonderful. Tasty and well-organized. We feel lucky to have found this place for our stay in western North Carolina. Date of experience: August 19, 2022