They are open 10:30 to 2 so you have to plan any questions in their 3.5 hour window. I paid 6.99 shipping to get the item and another 17.99 to return via FedEx. So I'll shop somewhere else. Totally not worth the shipping to shop with them. I probably should have given them one star. Tip for consumers:Shipping charges both ways and lack of customer service. I won't shop there again. Products used:Capris Service Value Shipping Returns Quality Date of experience: August 12, 2024Do not encourage this disrespectful company. My son bought a hoodi for $160 at their Central Park NY store. After 2 uses and 2 washes some of the lettering on the hoodi came off and all the other lettering started to peel off... I sent 2 messages to their customer service saying that there must be a quality problem and asking for a solution. And I haven't received a single reply from them... In addition to having non-existent customer service, they sell a poor-quality product at an exorbitant price, the hoodi sold at Walmart for 30$ are of better quality. Don't support this company that doesn't care about their customers. Their product and services are a big big scam! Date of experience: May 28, 2024Essential Apparel has nice cotton fabrics in lots of basic styles such as t-shirts, tanks and sweatshirts. Everything is marked down to low, affordable prices so I stocked up on all my basic essentails. They offer free shipping on orders over $49. Date of experience: May 8, 2014I was just informed that Essential Apparel not longer prints invoices to be shipped with purchases. I had to return one-half of my order and was told by customer service that I needed to write my name/address on a piece of paper or print an email from Essential Apparel with the order information in order for them to process the return in a timely manner. What kind of business does not include invoices/receipts with shipped orders? And then puts the burden on the customer to ensure a return is processed? They will not be getting anymore of my business... Date of experience: July 8, 2016I buy my stockings from this website because I can never find what I need locally. Prices are very good, and they sell a wide selection of hosiery and underthings. Jeans and tee shirts too, both men's and ladies. I'm always very satisfied. Date of experience: September 26, 2015I don't like the boots for the old looking, maybe someone weared it before. It is not like the pics on the websites. I had to buy a perfect one from vandresses.com. That’s the right choice. Date of experience: October 23, 2014