I made two separate orders and none of my book has arrived. When I read reviews, it seems to be common practice. Books dont disappear just like that. It rarely happens because of a delivery service. It's obvious that they scam people and the book has never been sent! No tracking link, customer service useless. They were bought by amazon and when they knew it's over, they decided to scam people and grab money for them self. Legal action must be taken and accountability must be applied. Service Value Shipping Returns Quality Date of experience: May 31, 2023I was a little worried once I read some reviews on this company but I was pleasantly surprised. I ordered a book earlier this month from Canada and was expecting it to arrive in 10-15 business days. My shipment actually ended up arriving after 6 business days which was amazing! The book itself is in perfect condition, I'll definitely be ordering again. Service Value Shipping Quality Date of experience: August 25, 2022As mentioned above: I ordered book over 2 months ago. Of course I am still waiting, there is no tracking id or any other way to find out what is happening with the package. Do not buy from this site, you will regret it. Tip for consumers:Do not use this site unless you are very desperate. Service Value Shipping Date of experience: November 7, 2022Both order and re-order "lost in transit"! Something very wrong at Book Depository. Customer Service sent mixed messages and were unwilling or unable to investigate. Refund only, but more than 3 months lost waiting. Tip for consumers:Consistently lost items cannot be only postal services. Products used:Book Service Shipping Date of experience: November 30, 2022I duplicated an order by mistake, cancelled it immediately, but the order was delivered anyway and the charge made to my credit card. I am not interested in having two copies of the same book and now I'm stuck. Feeling very disappointed for this poor service to a client. Service Date of experience: September 16, 2022I ordered a book earlier this month. They later cancelled my order without any real explanation. If you go to their website, you can find the same book for sale for slightly more money. This is a very dishonest way to operate a business. Products used:None, they cancelled my order to resell it at a higher price. Service Value Shipping Quality Date of experience: October 27, 2022I ordered two books, they were each about $100. It's been almost 2 months now and I've only received one book. However, they have charged me for both. They have the audacity to send the tracking number of one book in for both. If I could give a quarter star I would stay away from them. They're on Amazon. Products used:I order two books, got one. They want to keep my $100. Date of experience: November 30, 2022Purchased a book on pre-order, a month before publication date. Four months later, I still don't have my order! Multiple attempts to get information, especially since the book I ordered is still actively listed, I get multiple cut-and paste responses saying it's coming "imminently" or they claim issues with supply from publisher. I even reached out to the author (who responded!) and she said she'd contacted the publisher who said BookDepository hadn't even ordered the books! Still holding out hope I'll get my money back. Tip for consumers:Run away!!! Don’t do it! Anybody else would be better!! Date of experience: November 30, 2022I order frequently from Book Depository to Switzerland and everything was perfectly fine. No problems at all. This is the first time I'm checking reviews and honestly I'm very surprised how negative it is. For me it was always a good experience and I would recommend it. Good books in a good prices. Tip for consumers:I really like Book Depository, use often and I certainly don’t like the fact that they are closing. Sad news. Products used:Books Date of experience: April 10, 2023Book depository is a complete scam company they do things like post items on Amazon under a different category which is misleading to the customer and then on top of that if you go to return the item they don't include a free return label you end up having to pay for the shipping to return the item which in my case was almost half the cost of the item itself which is ridiculous. This company is a complete joke and I would never recommend anyone buying anything off of them. What kind of company posts misleading advertisements under different areas. I wanted 'Super Mario Bros' the game, which was under games, NOT BOOKS. If I'm looking for videos games wth would I want a bunch ok on piano solos like geez. Horrible company. I hope you go bankrupt, you deserve to. Service Value Shipping Returns Quality Date of experience: October 17, 2022I ordered a book through Amazon that was being sent from the Book Depository. Since the BD advertised free shipping, it sounded like a fair deal. The BD never mentioned that they were located in England and customs fees might apply. A few weeks later I received a text from what looked like a legitimate USPS site, asking for money to pay a custom's fee for this book. I contacted the BD who would only say that they were not responsible for custom fees. I went ahead and paid, and the entire thing was a huge scam. My credit card was immediately charged for a number of fraudulent purchases. I had to dispute all of these charges and shut my card down. Clearly there is a scammer associated with and using people doing business with the Book Depository. Do yourself a favor and find the book you want stateside. Now I have no book, a shut down credit card, and a huge headache to take care of. Tip for consumers:stay away scammers are associated with this site Products used:i never received the product Service Value Shipping Returns Quality Date of experience: September 19, 2022I was really worried after reading some reviews but I ordered a book shipped to Italy on Dec. 19, it arrived on Jan. 4, only two days after the projected arrival date. I had honestly decided to cut my losses after the arrival date came and went, but was pleasantly surprised that it showed up! Honestly order at your own risk Tip for consumers:Honestly use your best judgement Products used:Book Value Shipping Quality Date of experience: January 4, 2023Living in the UK and having used the Book Depository on an almost weekly basis for over 15 years, I cannot praise them too highly. In my experience they are the Gold Standard in terms of prices and reliability. On more than one occasion they have compensated me when books have been damaged in the post, even when the postman has actually bent the book to get it through my letterbox! I am therefore astounded to read of negative experiences suffered by non-UK customers, to whom I can only offer profound commiserations. What I should mention in this context is that it seems no longer possible to access the Book Depository UK from abroad - whether this is somehow related to non-UK customers' negative experiences I cannot say. Perhaps the solution is to get a British friend to order the book and have it sent to one (worldwide shipping is free), and reimburse him subsequently. Keep persevering and good luck! Mark Headley Tip for consumers:Vide supra. Products used:Books Service Value Shipping Returns Quality Date of experience: September 12, 2022I pre-ordered a new release July 10th 2022. It is now January 20th 2023 & I have yet to receive it. I've contacted them multiple times about a refund & to cancel the order however they've stated its shipped and can't refund me. I have 0 proof the book ever shipped as they can't provide a shipping number or even provider who they shipped it with. I decided to cut my losses & I ordered the book from the author directly. She had it shipped & delivered internationally (Australia to Canada) in 10 days. Including a long weekend holiday in there. *shout out Emma Carey you're the best*. This is all to say overall I will NEVER order another book from book depository & will warn everyone of how much of a scam they really are. Tip for consumers:Whatever you do; don't purchase from this website Service Value Shipping Returns Quality Date of experience: January 20, 2023Posts books with a 3-6 month window. Violating your chance for a refund from 3rd party websites. This is a scam where they do not actually sent the book, and hope you file for a refund, past your refund date. Tip for consumers:Do not. Products used:Book. Service Value Shipping Returns Quality Date of experience: January 30, 2023I ordered and paid for a book to be posted to me in Thailand based on the understanding (as set out on the website) that delivery would be in '8 to 12 working days'. I have now been informed without explanation or apology that delivery will take a month at a minimum. I need the book for a book club and a late delivery is useless. The Book Depository at first denied that they had promised delivery in '8 to 12 working days' until I shoed them their website. BD refuses a refund. It should be avoided as a scam, pure and simple. Mike Tip for consumers:Avoid this site whose promises about delivery are NOT honoured. Service Value Shipping Returns Quality Date of experience: November 20, 2022After ordering a book on September 18 which never arrived, we were told we had to wait 8-10 WEEKS! For their returns to come in (whatever that meant). It's now December 18, well past their returns deadline and they still wont refund or reship our book. Will not be using this scam service again. Rip Off! Date of experience: December 18, 2018They charged my card for a book two months ago. Had I not enquired they would have kept it. But, I did and I was willing to except the excuse of it being on back order until I received an email advertising the title in question as being back in stock. So, I inquired again only to be told it is no longer available. This is a scam... Think of all the people who loose track of their small orders Date of experience: December 1, 2018I had received the books after a month plus, with normal post. Very new copy and good condition. It was totally fine for me as I am not in a rush to read them, as well as the price is very worth if compare to other online portal and retail price. Definitely will look for book from them again^^ Customer service is very responsive too. Thank You Date of experience: August 7, 2019I won't sugar coat this the place is a scam after X number of "business days" still haven't received a measly 3 items sounded weird from the beginning: 1. Order was split into two sections. 2. They had to deal with a "third party" who was willing to work with them. 3. There's no way to trace any purchase. 4. So many conversations over a small order never heard anything like it. 5. After a lengthy muck around I'm now awaiting a refund that has "processed" excuse me if i don't believe a word of what this company says after seeing all the reviews "across different websites". I've contacted the British Authorities it would appear this company is doing it to everyone well the curtains are coming down ill shut these buggers down don't care about the 51.83 ill burn you guys down to protect others. Date of experience: October 7, 2019Ordered a month ago. Never arrived. Contacted their customer service and had no response. Scam company. Never ever use. I am seriously mad at them. Incase I haven't made my point across, plain terrible Date of experience: August 30, 2019Beware of "free delivery"... you will get slapped with unknown taxes upon delivery which do not show up on your order purchase when confirming. Customer service extremely poor as well. Many reputable companies to choose from, this is not one. Never again! Date of experience: October 1, 2019Received book that was not due out in UK before release date on other sites. Even the author was surprised. Reasonable prices and free world wide shipping is incredible. October 2016 update. Book Depository has become a valuable resource for me finding books that I can't get from other vendors. Still good pricing and free shipping. Customer service excellent. Amazing! Date of experience: April 28, 2016After considering all other reviews and comparing them with my own experience with the Book Depository, it is obvious that different people have different experiences with this site, many of them negative ones, it seems. My experience with the Book Depository has always been positive. Yes, books may take a while to arrive and no tracking is provided, but when there was an issue with an order, the staff has been consistently helpful and kind. Perhaps there is something to be said about approaching the customer service reps with less aggression when something is amiss. Kindness, understanding, and most of all patience go a long way and bring more desirable results than venting by complaining and blaming, both of which are evident in some reviews posted here. Date of experience: June 13, 2019I've ordered quite a few books from here during the past months. They always arrive fairly promptly, and in secure packaging. There are some more expensive books on there, but they usually have cheaper editions/copies, which I appreciate. And, no postage cost! So far this is one of the best online stores I have bought from. Date of experience: August 21, 2020