Once DirecTV has your credit card number, you will never be able to cancel your 5-day free trial. Save yourself the hassle by never signing up and giving your credit card number to DirecTV! Date of experience: November 30, 2024Awful service! The cut my service off before they debit y account. Contacted customer service and all they could say was sorry to hear that. Do not waste your time with this service. No grace period Tip for consumers:Not happy with direct tv stream Products used:Direct TV stream Service Value Date of experience: November 10, 2024After connecting to Direct TV, I realized what a big mistake it was. The technician did not have the TV display and the remote control working right. The technician also misplaced or stole some of the previous TV companies equipment. When trying to get the equipment back I learned how poorly Direct TV is managed. The technicians don't have a clue, the phone people who all have a terrible foreign accent cannot help with anything will just put you on hold, l've spent hours on the phone and gotten no where and have no where to go with my TV problems. I'll have to pay for the stolen part and now have 2 years of terrible TV. Don't make the same mistake I did. Service Value Date of experience: October 4, 2024Cancelled my service over a year ago because the price kept getting higher and higher. A year latter they called and said I owed 187.00 for equipment not returned. I returned everything they gave me via ups. They called and said they received it. When I told them they said oh sorry it was for an outstanding balance and threatened to ruin my credit and send it to an agency. I had to pay it. I recommend staying as far away from these people as possible Service Value Shipping Returns Quality Date of experience: August 23, 2024Paid for a service like ESPN but forget the channels beçause they ate in a dispute with ABC. I PAY FORE CHANNELS AND I EXPECT TO GET THEM NOT A SORRY WERE ARE IN A DISPUTE. I WANT THE CHANNELS THAT I PAY FOR AND NOT BE RIPPED OFF AS SOON AS I CAN I WILL CHANGE TO ANOTHER PROVIDER! I AM TIRED OF THEIR EXCUSES AND THEIR LACK OF CONCERN FOR THE CUSTOMER AND KEEP THE CHANNELS THAT WE PAY FOR AVAILABLE DIRECTV GET IN THE GAME OR LET US OUT OF OUR CONTRACT SO WE CAM FIND A PROVIDER THAT CARES ABOUT THE CUSTOMER NOT THEIR BOTTOM LINE. Service Value Quality Date of experience: September 12, 2024They over charged us over 700$ on my bill and will not reimburse me.spent over 4 hours on the phone with there customer service and got nowhere. Please do not use this company unless you want to get ripped off. I guess my next step is an attorney. Date of experience: July 29, 2024Don't sign up for Direct tv they are a terrible company that treats there customers like crap. Then when your finally out of your contract they don't even allow you to choose when you wish to quit your service. Don't give them any of your hard earned money. Service Value Shipping Returns Quality Date of experience: July 8, 2024We finally got channel 2 after several months. We get all sports except baseball and to add baseball they want another $121 a month. We also don't get GAC channel and many others. The sound messes up and you have to turn off the TV and back on to correct the issue. The only good thing is the remote that you can talk to about what you want to watch. Date of experience: April 15, 2024Terrible customer service, they didn't show up or call twice in a row for the same issue. Both times I called they didn't know what I was talking about and spoke badly about the previous customer service employees I spoke to not doing their jobs. I was not offered help with figuring out how to fix our issue but I was scheduled in 20 days. We have been with direct tv for 10+ years Service Value Shipping Returns Quality Date of experience: March 8, 2024My TV has worked about3 hours in the 6 weeks I have had direct TV. I have spent about 10 hours on the phone with so called technical experts who are rude, insolent and worthless. I have been told twice a supervisor would call back and none did. The contraption they sent me to stream direct TV is defective yet they insist on repeating worthless exercises to confirm and then still haven't sent new one. Direct also does not work on vizio which is one of my televisions. Nothing is better than Direct. Then you at least are not paying for nothing. Products used:none it didn't work Service Value Shipping Returns Quality Date of experience: March 18, 2024I called today, 03-04-24, due to my directv not working well. We talked to a rep on 03-03-24 and we asked to have our equipment swapped, to which they agreed. I got the confirmation email on the 4th and they told me I'd have to sign a commitment for 2 more years. I've been a customer since 1998 except for 2'years. So I called them and inquired about just getting WORKING equipment they said SURE, you will need to commit for 2 more years. So, I'm guessing cable here I come, sure glad I was loyal. Date of experience: March 4, 2024Whatever sports you want to watch forget it. You think you have it because it shows on the guide. But when the game starts you get this stupid error message. On a ton of games. DirectTV is a scam and I don't know how they're still in business with how terrible their commercial and residential plans are. Tip for consumers:Direct tv should be out of business Service Value Returns Quality Date of experience: September 16, 2023They said I shorted them on a payment.I payed full payment for 6 years perfect payment history.I sent them proof of payment and the still suspended my acct. I call customer service again they wanted me to pay a balance.I said no way am I going to pay again,so they said pay or cancle. Spectrum will be here at 8 am to hook me up.By direct tv your customer service is horrible get your act together. Service Value Quality Date of experience: March 8, 2024I know that is a strong header, but I have had at least a dozen times over the last several years where they add a package (for a promotion) that we didn't request or use, only to find our billing $20-40 higher. Then we have to call in and get them to remove it. If you decide to deal with them I would advise against auto pay- they'll charge more to bill you- but they won't have the ability to take extra money without your approval. In my personal opinion this tactic is both incredibly unprofessional and dishonest. Of course the customer service has been trained in all the right things to say. "We understand. We will make sure we fix this. We are sorry for the inconvenience." Less than six months they'll repeat it. The company has become very skilled at sneaking extra money out of customers and many won't notice it. Crummy company Date of experience: February 15, 2022I ordered DirecTV and when the technician came to my home he told us that he had to run wires and drill holes in the wall and we told him we did not want the service and even spoke to his supervisor and told him we did not want the service. We assumed since we told two people with DirecTV that we didn't want the service that they would not bill us. I received 3 months of billing and they told me too bad because I didn't pick up the phone an cancel. Why do I need to go out of my way to call when I already told the technician and his supervisor that I didnt' want the service. Don't get scammed like I did. Service Value Shipping Quality Date of experience: March 5, 2024After two weeks of lengthy holds and phone transfers, I finally went to the Direct tv store where I signed up 6 years ago and asked him to cancel my cable. He told me I must phone to deactivate. See my opening sentence. He said he could do nothing AND I must send my cable box and modem etc via UPS to an address he told me I must find on the website. The alternative being an additional $130 charge. When I left without their cable equipment, he followed and as he hollered "don't leave your s.t here", he threw the equipment about 15', landing in the parking lot. I've cancelled my auto-pay thru my bank to avoid having any future problems with AT&T. Sebastian, Florida Buyer beware! Tip for consumers:Get another cable company Service Value Returns Quality Date of experience: March 1, 2023Horrific... the people from a foreign country use 'filler words' to extend the conversation by at least two times the necessary time on the phone. I have come to tell these people gently... please stop using extra words... please do your job quickly and efficiently because my time is valuable. At least this stops the chatter in my ear... they can not move quickly... period and service other calls while they put you on hold for five minutes at a time. And, if you ask to speak to a supervisor, you'll get no one but a false promise that a supervisor will call within 30 minutes. If you get a bad rep on the phone, ask to be transferred to someone different because you can't understand them. I will never use this company for anything... ever again. AT&T is now DirecTV... done with both. And if you get SETH on the phone, get ANYONE else but him to help you. I am copying and pasting this review to any site that will take it. They don't send reviews after calls -- they don't care about customer service... period... know that before you waste your time and money. Service Value Returns Quality Date of experience: March 1, 2024HD picture is no better via satellite upgrade. Cost went up. Quality went down due to a black/gray horizontal Genie bar cutting off the top part of the screen. So, I am paying more for less picture. Often heads of people or words on screen are blocked. Bad! & no fix. Tip for consumers:The black genie bar is temporary on other tv sets, but viewing on the main tv w/DVR & receiver is permanently marred by only a partial screen that the customer service in the Phillipines cannot remove, Products used:ATT internet & landline, Directv satellite w/HD. Service Value Returns Quality Date of experience: February 15, 2024They keep losing channels due to "contract disputes" with their channel suppliers and/or "technical difficulties". Both excuses last months without the channels. Meantime they keep raising prices. A waste of time and money. Service Value Date of experience: February 7, 2024Don't lose your satellite connection. It will take days to restore, if you're lucky. Even after being a customer for over 20 years, it matters none. There is no VIP treatment. Obviously will be revisiting other providers as soon as possible. Date of experience: November 9, 2023I have been with DirecTV for several years and they are always working toward improving the ease of using their website, making live person assistance available to customers. I love their service. Bad weather rarely interferes with the signal, service is almost never interrupted and ordering movies from them is easy. I ESP am glad they have a few safety features in place to keep us from accidentally ordering extra movies, etc. Date of experience: January 16, 2015Good programming and service but you definitely pay for it in monthly charges and fees! Then they put $853 on my credit report when I closed my account. They did change it to paid but it's still there so creditors think I had a collection account. The rules to leave them are very tricky! Date of experience: August 15, 2016I guess it depends on the person answering the phone. But I am tired of hearing all the "deals" for new customers while existing customers like myself pay out the hoo boo for services. If/when I call they have now jumped on the bandwagon of selling useless add on junk. Customer service... Blah. However when you live in the country, your choices are limited and this is the better of two bad choices. Date of experience: January 17, 2015Today, 12/3/2021, my Roku got an update of the DirectTV app. Looks OK but quickly found their Software Designers, Programmers and QA is so bad that the Guide does not roll over anymore. Sorted Alphabetically and at the A's and need to get to the Z's, don't go up like you used to. It stops at the "Top", like there should or ever was a "Top". Now, you will need to scroll very slowly through 100 channels to get to the bottom. Ridiculous. Please put this moronic company out of our misery. Date of experience: December 3, 2021I am not real happy with their service. I live out in a rural area, so satellite is the only option for cable. They are very high priced for not real good service. And if it is even barely raining, the service goes out. No way would I ever even think of purchasing a pay per view of anything, because the satellite will drop at least once a day for no apparent reason. Date of experience: February 9, 2016