Where do I start: First they told me part in stock, then sent me an invoice for one amount and deducted almost a $1 more than the invoice from my account the next day. So they took the money before sending the part. Invoice said 3-7 days delivery, 18 days later still waiting for the part. (not even in stock, manufacturing delay)This Texas Company is the worst, you don't even get anyone in America for customer service. This is a sad day for this Texas Company Tip for consumers:Beware they are flat out liars Products used:Motor Service Value Shipping Date of experience: June 6, 2022I was a frequent customer, but did not order for awhile. When i returned, I found some idiot "improved" the web site. When i tried my most recent order on line, the response was "we don't ship to APO's." How is Las Vegas an APO? After three tries, I called the number. Wait! There's More! The phone rep was perfect, but I soon received a notice the pars I needed were not available. Don't the computers tell you what is in stock? It will be a LONG time before I make an order from Autoparts Warehouse in the future. I think it has something to do with hell and a cold Front! Thanks for nothing! Date of experience: October 24, 2018Why would a large company push the smaller shops out? They sent a letter stating they will no longer deliver parts. We can order them but must pick them up. Pricing is of course way more then other shops. Now your purchasing ATA and we still can't get parts delivered or good pricing. Why are you discriminating against the small businesses? Service Value Returns Quality Date of experience: April 19, 2021Ordered a replacement part for my truck. The site was easy to navigate and order. But within an hour I started getting emails for the company on purchasing other items. Sales adds basically. I just want to order my part and not get extra emails. I get enough junk in box mail everyday don't need more. The order was completed very easy but wish you could look up something or buy something on the Internet without getting bombard with adds I do not want. Date of experience: September 17, 2018I ordered a bumper cover in October 2018 and was then billed for two of them? I contacted Auto Parts Warehouse about the mistake and was not given a response. They have been totally dismissive and not willing to make things right. STILL trying to get a refund for the double credit card charge.. Date of experience: November 30, 2018I have always received great service from APW. Their wonderful website and competitive pricing kept me coming back. Today was even better. The rep was genuinely interested in helping me and spent nearly one-hour with me (my insistence) looking for alternatives. He found me a much cheaper alternative when compared to the eBay part my mechanic suggested. He then gave me his extension number and encourage me to call him directly and he would try and apply an additional discount for any future purchases. Date of experience: October 18, 2018Sent me the wrong parts. Take forever to return, they don't pay for shipping on core parts unless you go off on them. I would never order from here again to many issues and takes to long to process returns when they guarantee to send you parts that fit. Pictures show the dirty rotor is the one I needed the clean one is the one they provided me with. Date of experience: June 4, 2019I would give Auto Parts Warehouse a -10 (negative ten) rating and would not recommend this product to my worst enemy's! This place billed me for four auto parts that they didn't even have in stock and now the customer service representative tells me I have to Waite for three to five weeks to get my money back. So what am I'm suppose to now? Wait to get the parts I need now? I can't pay double for the parts that I need! What the $#*! is that all about? Auto Parts Warehouse is a joke! Do not use this company! Date of experience: October 8, 2018Ordered a head gasket from these guys, got it, had it installed professionally, and, upon him filling the engine with oil and anti-freeze mix, had the anti-freeze leaking out practically all around the entire head. That means undoing ALL the work just performed, to the tune of another $700.00. DUE TO PART FAILURE. Of course, they're not going to be responsible for their parts performance and cover the extra cost due to THEIR failure to provide parts of quality. Go somewhere else! Date of experience: October 26, 2018Total pain in the butt experience, wrong parts out of stock bad customer service etc. not going to waste anymore energy on this place even typing to explain how much bull it was to deal with. Not recommended! Date of experience: September 2, 2018I paid $480 for a hood and fender. A month later they refund me $275. No communication at all. Dont know where the rest of my money is or my parts they supposedly had in stock Date of experience: March 24, 2020My first order, and the salesman really help me with an order, that I had no knowledge of. I will mention your warehouse to everyone looking for auto parts.and leave it up to theme Thank you and have a nice day Date of experience: June 2, 2018A week later after ordering still nothing. Called to cancel will get back to me in 24 to 48 hours to send me an acknowledgement of cancellation Who does business like this presume it is a message service out of India, Fortunately they had not billed my credit card yet Date of experience: June 15, 2018Called the 1800 number to see the status of a particular parts availability Shown on website as 2 (TWO) currently in stock. Operator ASSURED me that in fact they did have 2 (TWO) in the warehouse. Four days later get an email stating that they in fact did not have parts in stock and could not fulfill the order. Now the irritating thing was I needed 4 of this particular part so I placed an order for 2 more with another vendor (Tirerack) who I also called to verify availability and they only had 2 in stock but fulfilled it unlike this place. So now I have to ship the tirerack order back, time wasted look elsewhere for parts. Date of experience: April 2, 2019I've been a comparative shopper all my life! And after I wrecked by D-100 door I went online to purchase another one. Had a piece of paper and wrote down all prices for the door I could find online. Auto Part Warehouse saved me money by free shipping and handling as all their competition companys do. Not only that, faster shipping also! Service Value Shipping Returns Quality Date of experience: April 12, 2018I FELT SO SAFE AND SECURE SHOPPING HERE. Im new to this city and was really in need of a good auto place. I looked at your reviews and heard nothing but good things about your company. I will surely be shopping here as long as im living in San Diego. Thank you again. Date of experience: September 27, 2018Great selection. I thought I would probably have a difficult time find parts for an older car. Auto Parts Warehouse had the part and I received it in 4 days! Outstanding service! Date of experience: October 5, 2018I ordered My car cover on Thursday and after three days there is still no shipping information for me. I would Have ordered the cover through another company if I knew that it could not be shipped the next business day. Date of experience: June 10, 2018Good price on this product and cools good it seems, solved my cooling problem for now. Very difficult to install with the inlet not removable like the factory one. Pulled it as a complete unit with the fan and radiator together. Very hard. Next time if I have to pull radiator fan will just remove the intake lower manifold first. Much quicker and do not have to work under the car long, just to remove fan electrical plug and the lower bolts holding it on. Removing the turbo piping and battery tray did not help at all. Date of experience: June 8, 2018John (ext. 1320) was terrific! Helped implement a price match for me, helped with computer issues and said he would try to get priority delivery for my A/C condenser that I ordered today. He was patient and very helpful! Excellent! Date of experience: May 2, 2018I ordered a radiator for my Suburban about 2 years ago and about two weeks ago I noticed it was leaking so I called customer service and after verifying some previous customer account info they shipped out a new radiator without charging me fore a core or anything out of pocket! I have bought parts from them before and they stand behind there parts and provide excellent customer service. Just a great company to get all of your Auto parts from! Tip for consumers:EXCELLENT COMPANY FOR ALL OF YOUR AUTO PART NEEDS! Service Value Shipping Returns Quality Date of experience: May 10, 2015Never a problem ordering or having an order changed before shipping and the products are just as advertised and the shipping time i am very impressed with. Customer service people are professional at their job and easy to work with. Kris sherman Date of experience: May 17, 2018Yes i had to have the condenser for my a/c. I therefore ordered it without my promised discounts of 15% or more. Your offer of future discounts fell on deaf ears i m afraid. I have no idea what happened to my first order and even the chat person didn t know. So i just reordered in order to get the much needed part. Date of experience: August 1, 2018Been using this for about 3 years, and never had a complaint. Customer service always on their a game, and parts are always on my door step the next day from when it's ordered. Date of experience: October 12, 2018Overall best selection of parts, unbelievable low prices and extraordinary service. I saved $300-$400 replacing OE brakes on my 2010 Camaro. Not cheap after market parts but original replacement on rotors and upgraded pads. Only place I will purchase parts from now on. Highly organized and super quick delivery. Its nice to be able to order something online and actually receive exactly what you expected before expecting it. Under promised and over delivered. Date of experience: May 26, 2018