I decided to try something new with online plants. Home Depot had everything I needed in 1/2 gallon containers. I spent $86 when I could have paid less. So upset at this crap company. Will never order plants online again. Value Shipping Quality Date of experience: September 12, 2024Bought two value packs of burpees Bush Blue lake beans, mind you they are supposed to be Bush Beans, over 80percent did not germinate so I kept planting this is what I have, no flowers no beans to say I'm pissed is a understatement. I will not make the same mistake again, burpees used to be top of the line...no more sad to say. Date of experience: July 9, 20241. The bone meal bag (their brand) where you tear top strip to then separate the two sides to pull it open so you can later reseal. I had to cut it all the way to the locking device. It was sealed all the way down. Then, even though the two locking parts were still intact (just barely) it will not lock shut. Four of us tried. The whole bag needs to be thrown out after using about 1-2 tablespoons since we were only using it to start seeds. 2. The tomato packet was empty save for two seeds in one corner. 3. Half the packets don't open and needed to be cut with scissors. Not the end of the world but everything came across as extremely cheap in presentation. It was all kind of a joke. Won't buy from them again. Products used:Seeds and bone meal Date of experience: June 17, 20232 years in a row I have purchased several different seed packets from burpee. I have 50 yrs experience planting seeds. Out of a dozen, maybe 1 seed will sprout. I have other brand seeds growing in identical conditions that work. So it's not like I'm doing something wrong. Date of experience: March 25, 2024I have used burped seeds for years and have been generally happy with them however this year i ordered bean seeds two varieties of bush beans and one pole type two of those were as ordered but one of the Bush bean packets had seeds of some sort of vining terrible bean seeds mixed in which took over the area and ruined that planting completely. I probably could get a refund on this if I mail back the unused seeds but that would be at my cost which would be more than the cost of the seeds to begin with and it does nothing to reimburse me for the lost growing season. Products used:Vegetable seeds Service Value Shipping Returns Quality Date of experience: October 20, 2023I ordered seeds and live plants. The Lincoln Peas turned out to be snow peas and the 21.00 live plants were barely a sprout. Won't be ordering from the site again. Also I tried to post an honest review on their website and they denied it. I guess only good reviews are acceptable, what a joke. Service Value Shipping Quality Date of experience: June 22, 2023One Star because you cannot give ZERO stars. I am Sorry to be Blood Related to this company. Place an Order, No urgency to fill nor ship your order., Bad Enough USPS Fecked up delivering it to me. Let's try them one last time. LAST time. Place an order, PAY for said order. SIX days later they finally ship it. Lets see what USPS handles it this time? Used their chat bot to no avail last night. Talked to them in Person today. That was fruitless. Where's my Order? Well you placed it 2 days ago and we ship within 3-5 Business Days. NO, I placed and Paid for it 6 days ago! I have the receipt. Well our record say that the post office has it now. WTF!? How hard is it to gather 10 packets of Seeds, should them into an envelop[e and MAIL it!? Effing Worthless Products used:Seeds Service Value Shipping Quality Date of experience: April 30, 2024I ordered plants in January and they never let me know when they would be shipped. Of the six plants on my ordered they sent them one at a time. I think this place is overpriced for the quality of plant you get. I won't use them again Service Value Shipping Quality Date of experience: April 22, 2023I bought a plant in fall 2020. It never germinated or bore fruit. I decided to give it some time to see if it would flower or fruit and it never did. The pandemic was distracting honestly and I didn't notice their 1 yr germination guarantee meant that if it didn't germinate EVER they wouldn't help. I emailed customer service and they said very coldly: Your purchase is no longer covered for refund or replacement. It NEVER bore fruit. It's not like it bore fruit within a year and then died. They didn't even apologize - a human touch makes a HUGE difference and they didn't have one. Very disappointing customer service. Service Value Shipping Returns Quality Date of experience: May 26, 2023Ordered Organic Heirloom Beefsteak Tomato seeds from Burpee in February 2023. Received seeds and started indoors in April, transplanted in early June. I didn't get Beefsteaks, I got mini cluster tomatoes, possibly Cherry Tomatoes. Burpee admitted wrong seeds place in packet, would only return cost and shipping. I have a pathetic Tomato crop and doubt they're Organic. Can never trust Burpee again. Will only order from Harris Seeds from now on. Date of experience: July 28, 2023I ordered tomatoes from Burpee April 7, end of May I had already planted my garden, but contacted them because I hadn't received them. Immediately got an email they were shipping soon. Sent them a response immediately they were too late and I wanted a refund. June 1, I got a package. Poor service, poor customer service and lack of communication. Won't ever buy from them again. Service Value Shipping Date of experience: June 1, 2023Ordered six packs of tomato seeds including Orange Slice Hybrid. I germinated probably 6 of those seeds and the plants looked odd. I sent a picture to Burpee and they said "oops" it's probably broccoli rabe. They offered me a new pack of seeds or a refund. I responded asking for a refund and they sent me an email saying they were sending me another pack of seeds. I responded saying I didn't want the seeds, no answer. I tried to write a review on their website and the review link is dead. The plant in question is the one on the left. Date of experience: May 29, 2023Bought San Marzano tomato seeds along with the 49 day to maturity seeds last year. Missed the season as I had to travel for extended periods last year; tried to use them this year- 3/20 seeds germinated. Very poor quality. Do not buy Date of experience: June 17, 2023Ok, so I bought '1' package of Strawberry Blonde Sunflower seeds in the beginning of April and I never received the seeds. I could see on the tracking where they are, but no movement after 10 days! I call and explain the problem and they send a 2nd packet of seeds and the same thing happens from a different location! Soooo...I call back and request a refund. The customer service person said they will process it and send me a confirmation email. Soooo...they never send me the email. I call back, and the woman states she is sending an email and guess what?! Any person that has to make that many calls to get ONE PACKET OF SEEDS will certainly never give this company any business ever again! Sure they may say big deal, who needs you, its only a packet of seeds, should reexamine what happened to Block Buster video! Treat me right and I'll tell 3 people. Treat me wrong and I'll tell 10 people! Happy Growing! Products used:ZERO, NOTHING, NADA Service Value Shipping Returns Quality Date of experience: April 18, 2023I have not received my rather substantial order of seeds from this company in over a month. I contacted them for the second time today and they were extremely rude and refused to issue me a refund, which was requested after it became clear that there was no guarantee that I would ever get my seeds. Their answers were nonsensical and inconsistent. It turns out, they are quite dishonest. This saddens me as this was part of a themed holiday gift for my husband for our new house. Please don't ruin your gardening experience by buying seeds from this company who clearly does not care about its customers. Tip for consumers:Please do not ruin your gardening experience by ordering seeds from this company. I wish I had read the reviews first. Products used:Order never arrived after a month. Refused to refund. Very rude. Service Value Shipping Returns Date of experience: December 14, 2021Made an order over a month ago, said to ship immediately as I was growing indoors. No response, no plants. Sent no less than 4 emails and left a phone message. Nothing. Is this a scam site? Date of experience: April 17, 2024Order placed 1/24 - most items 4 of 7 were shipped (seeds). 3 plants remain MIA even though I have paid for them. Contacted Burbee 2 24 to get status- got a commitment to get an answer with 48 Hrs- it is 120 hrs later and no answer. Date of experience: March 1, 2023Bought burpee sweet pea old spice mix seeds for $2.79. Worked diligently to follow growing instructions. Started seeds early in ingested greenhouse, pinched plants at proper time. Planted outdoors on June 1. Plants grew nicely but blooms were all dark purple and only two flowers per stem. What a disappointment. All my work and patience for pathetic failure. I'll never trust burpee seeds again. Doubt if they care but wanted to warn other plant lovers. Tip for consumers:That burpee seeds are not as advertised on seed packet which results in waste of time, energy and money. Results in failed gardening attempts Products used:Burpee seeds Service Value Quality Date of experience: July 31, 2021First, they do not respond to customer complaints submitted on their website. The following is my experience: 1. Ordered seeds and also 6 plants. 2 plants arrived dead. Never sent one of the seed packets. Asked for refund in April-May. Never responded 2. Order small grow light. It had been opened before and was not able to assemble it. It cost more to send it back than they would refund. 3. Just planted gherkin cucumber seeds and only 50% germinated. Planted cucumber seeds from different company and 100% germination. 4. bought 16 cell self watering seed starting system and the growing pellets did not expand when water added per their directions. All in all, I'm switching to Johnny Seeds-it's cheaper too... Date of experience: July 25, 2020Pic: right side = $290 (20% coupon code, plus shipping) from burpee.com, left side = $288 (no coupon / discount) from local nursery. Burpee sent me puny seedlings with black leaves and broken limbs, most with only 2-3 sets of true leaves. Completely shocking, I'm just sick over it. Once I hear back from customer service (they requested an email with pics) I'll update. Update: burpee got back quickly for the first time ever, prob because I put pics all over the interwebs. They refunded more than I asked for, which I really appreciate. The truth is, when I look at the plants I'm left with after the total cost I ended up spending after the refund, I still would not have payed that much for what I have if I had known what I was getting. Customer service was always a complete pain to deal with—until after I put pics up on review sites, then suddenly they were very helpful. Thank you for trying to make it right, Burpee, but I really will not be back for more. Tip for consumers:Head to your local nursery instead Products used:I have all the plants under grow lights after adding soil to the pots and fertilizing them. We’ll see what ends up surviving. Service Value Shipping Returns Quality Date of experience: April 26, 2022I have had problems with Burpee shipping live plants as designated for my agricultural zone. Generally the plant arrive in ok condition. Recently, they have claimed a computer error put my shipment back a month and a half even though ship dates started March 27. After repeated calls, email and FB messages to the company to correct the error, they are now stating they have 14 business days to ship it, which will still put me outside of optimal planting time. They constantly avoid correction of their error and do nothing to expedite the product which I have paid for since February. The customer service is spotty and most seem to try to make excuses. Date of experience: April 6, 2023I ordered about 25 varieties of seeds for my veg garden about 3 years ago. I am looking at a healthy and thriving garden yet again this year. They germinate well, and are very thrifty plants. Thanks Burpee, my family has been buying from you for three generations now. Date of experience: July 2, 2018I ordered garlic to plant this fall - the stuff I received was sprouted, soft and had brown spots on the cloves - looks like it was stored in a basement long term! Out of all the bulbs I got I hardly had enough healthy specimens for 2 small rows! Very disappointed and I will not be ordering from them again Tip for consumers:dont buy garlic from them! Products used:I picked a few of the healthy cloves to plant - the rest are garbage Service Value Shipping Quality Date of experience: October 23, 2022This business sucks. They don't care about their customers in the least. It's planting season and I have no potatoes or sweet potatoes to plant thanks to this over priced company. Do yourself a favor and order elsewhere Tip for consumers:⁹order from anyone besides burpee Products used:I want my order and all I get is lies from the employees Service Value Shipping Returns Quality Date of experience: March 29, 2023Burpee seeds are junk, 2 years in a row now ruined my harvest. Out of 160 corn seeds Only 11 germinated. 280 green beans 17 grew. Lima beans 280 only 2 germinated. All in All total seeds planted 1100 only had about a 27% germination rate (roughly). It is to late To start over for this season. I will never buy your seeds again. I also found that most Of your seeds come from other countries not the USA. Thank You burpee for ruining my Grow season again. Products used:vegetable seeds Service Value Shipping Quality Date of experience: June 26, 2021