Having tried for months for a delivery or refund I am no further forward. Therefore this must be a SCAM site. I doubt if products are genuine but have not received the order so do not know? I believe ay good reviews are either 'lucky' or fake! If you do try them pay on credit card then when it is not delivered - fake - scam - you can at least get your money back under consumer protection legislation! Date of experience: May 23, 2020I was overcharged and contact them four times through their message center. All four agents replied but didn't answer my questions directly. They avoided to tell the customer the truth about the transaction and tried to cover up their mistakes. I was furious the last time I used the online chat with Agent Macey. She said I needed to address the overcharge problem on the day I purchase the products, not now. And she did the math so poorly. In the end she shut down the chat window without solving the problem! So rude and dishonest! Never buy anything from it. There are better websites out there. Date of experience: May 29, 2019Really disappointed with the deceptive practice of advertising a 20% discount upon sign up only to find that the discount doesn't apply to anything on my order. Nowhere on the products listings nor on sign up email did it say products are excluded. Feels like a scam to get your email address. Service Date of experience: July 11, 2023Placed order on 02.02.2018, which promise of next day shipment. 19.02.2018 and the order STILL has not been dispatched. Multiple efforts to chase the order met with the same non-update that they are 'trying their best' and will be shipped asap, whatever that means three weeks later. Unable to cancel the order online and customer service unable to cancel because 'it's in the warehouse stage' It has been in the warehouse stage since I placed the order. I will never use this site again and advise anyone else to avoid at all costs. I only wish I read the reviews before ordering. Date of experience: February 19, 2018I have placed my order 16days ago, which still has not arrived, so I needed to buy something else, cannot wait several weeks!?! But HQ Hair does not want to give me refund and cancel this order! They took my money but do not deliver up to 30 days! However, they do not warn about the 30days delivery before finalising order and payment! Very dodgy practice! Date of experience: July 22, 2020I placed an order with HQ Hair over a month ago and have yet to recieve it. I notified customer service about the order, and recieved an email saying that they would investigate. If you are thinking about ordering from this company "BEWARE" they are ripping people off. You will not receive your order nor will your money be refunded. Date of experience: May 27, 2020I from 【HQhair.com 】09/04/2021 I bought 10 products （Hair care products ）and only received 2! I have already started to write message （photos) to the customer service on the 13th of April to telling truth the real situation! But the customer service deliberately did not solve the problem! I have contacted customer service many times. The company deliberately delayed the tactics and asked the same questions repeatedly.! Intentionally not refund ！Everyone gives an idea: where to reflect this thing？ Date of experience: April 21, 2021Don't be fooled by the flashy site, this company seems to be run out of somebodys basement. Received incorrect items with several items missing that I had been charged for still. Have sent twitter messages, facebook messaes, emails and mesasges through their site trying to resolve the issue but zero response. Tried to return the items but there are no return information listed on their website at all and says to contact them for a return. However, they don't reply to anything so how can you? Simple answer is it's a tactic to prevent you from returning anything so that they don't have to give a refund. If they manage to ignore you for 14 days then say you are out of time to return. If you pay with credit card or paypal your only option is to open a dispute. Disgusting company, take a look at all the bad reviews and take your custom elsewhere. Date of experience: April 8, 2018I would never ever buy nor recommend HQHAIR. I bought 6 sets of shampoo back in Feb 2021. First two orders got stuck at the warehouse. They told me the sets were out of stock and couple days later I got an email saying my order has shipped. And TODAY MAY 2021, (yes, I have waited my order for few months, how patience I was) I only got 1 Set from my order? I ordered 6 sets I paid for 6 sets. I only received 1 set and the customer service told me that apparently I didn't want to wait so you have canceled 5 sets of my order without advancing the customer. Most importantly without refunding me the money. Did not give me my money until I asked. This is FRAUD! Date of experience: May 13, 2021I ordered The Ordinary" products and all I can say is: Theyre fake! The colour of the packaging and the shape of the cap is different to the original products. Dont buy anything from there. You cannot be sure if the ingredients are harmful for the skin or not. Date of experience: June 14, 2020The product description was not clear. Any moment they say that my hair dryer is 220v. I couldn't use because my voltage is 110v. Hq Hair told me that I have to pay the return. I am from Canada. Return charge:$50 It's not fair. Was not my fault. I am very disappointed. Date of experience: October 6, 2018I ordered from hqhair 4 months ago and NEVER receive my order. I contacted them for five times and they always said that they CANT HELP ME. This is first online site that didnt send me order and didnt care or try to help me. My worst online shopping experience. They steal my money! Date of experience: February 25, 2019It's been almost a month and order is MIA, no details no tracking. I contacted them twice already and no help, I tried to cancel but they refused because order was "dispatched ", no information on what company was used. I contacted my credit card to file a complaint and fight payment. Dreadful service! Date of experience: January 26, 2017I have been waiting for my order for 3 weeks, I emailed them but they just asked me to wait for 30 days before I can report the case as missing and request for refund. Crazy and non-sense! Date of experience: January 31, 2019This site has really good products sold for a reasonable price. They sell hair products, makeup, and perfume. It is a really nice site to find all the products you need. Otherwise, you have to go out to separate stores, and you cannot as easily compare items. This is a fabulous site! Date of experience: April 3, 2013AVOID AVOID AVOID AVOID AVOID The way they treat you is disgusting, refuse to take a complaint 7 days after payment still no dispatch so I asked for refund because they state (and obviously they are lying) they will definitely dispatch within 24 hrs and they refuse to give my money back I want a refund and they refuse go to Trusted companies NOT THESE THIEVES AND LIERS AND ABUSIVE people stay well away from this company they treat you like dirt, very aggressive and intimidating all I want is the money back now they refuse sending goods and money and you can't do a thing because you CAN'T CALL them all of the good reviews I can say for certain they are fake, but please ignore this review if you want to get oppressed and shirt taken from your back Happy shopping with hq hair Date of experience: April 1, 2020This website is the same has LookFantastic. They have the same promotion, same website layout ( Just look the voucher page and compare it with lookfantastic) This is just another website set up by them to scam people. Please do not be fooled. Checkout LookFantastic's review aswell, both website are equally as bad, own by the same person so please, a word of advice, DO NOT BUY FROM THEM OR ELSE YOU WILL REGRET Date of experience: July 23, 2018Ordered item on 06/05/20 - no tracking issued. Company writes stupid emails and refuses to take any responsibility for non delivery. So glad I can claim through PayPal. Date of experience: June 14, 2020On the first of April 2023, I ordered the ELEMIS SUPERFOOD pack (3 products). I received the package few days later. They sent me the incorrect products, what made me go to the Post Office in working hours in order to return the products. They attempt to send them to me for the second time and to my surprise, they sent me the same incorrect items. I could not believe it. They confirmed that they will refund the cost of the postages as they were the ones sending the incorrect products. I received the first refund for the postage in April, however, the amount for the second postage for returning the incorrect items received, has not been paid. I have been dealing with this issue since April, and I believe I have been extremely patience. I have never expected to experience this appalling service. They have been providing the same canned responses confirming the amount paid sending back the incorrect products for the second time was already sent on the 17th of July 2023. After requesting new payment methods, today 6th of September, they confirmed to me the below information: Thank you for getting in touch regarding order. I am very sorry for the issues on this order, I have spoken to our finance team and unfortunately we are unable to issue a refund for the postage fees any further. So, they have been lying to me all the way along. Service Shipping Returns Date of experience: September 6, 2023I have purchased my nyx lipstick a month ago yet no feedback or package received this is extremely poor service and it's not on Date of experience: December 23, 2021I bouht the shampoo and condionerusedand it makes my hair look like it's burn I better a refund my hair looks awdful Products used:biologe Date of experience: August 17, 2023Same scam company who has a lookfantastic website, never even sends the order delets your account never order from them. Date of experience: October 9, 2016