Shopped at a BR store yesterday - first time in a long time. Very disappointed. Although I have shopped at BR for many years, I think I have finally aged-out of their clothing lines. This is unfortunate to BR as the 'older' population is growing and many of us do not like shopping at Talbots - we like shopping at stores like BR. Your wide-legged slacks may be a runway favorite, but who is actually wearing them during a regular day? No straight or slightly flared? Also, I have never worn a size 16 in my life, but according to their slacks, the only way one will fit is if I wear a size 16. I'm not buying a size 16. Ever. So au revoir BR. Service Date of experience: September 28, 2024I never received this order of 6/4! I have been tracking this order since the due date of 6/14. I have submitted requested updates and received No phone calls or updates! I have been lied to my numerous times by customer service agents about the whereabouts of my order. This is the worst customer service ever! Now I get notice that you have received " my return"? I never got the package, how did I return it? I need answers from someone in the US and not lies from someone in the Phillipines! I will never order or shop with Banana Republic again! Products used:I never received this order of 6/4!! I have been tracking this order since the due date of 6/14. I have submitted requested updates and received No phone calls or updates! I have been lied to my numerous times by customer service agents about the whereabouts of my order. This is the worst customer service ever!!!! Now I get notice that you have received " my return"?????? I never got the package, how did I return it????? I need answers from someone in the US and not lies from someone in the Phillipines!!! I will never order or shop with Banana Republic again!!! Service Value Shipping Returns Quality Date of experience: June 21, 2024Estimated shipping date at time if purchase several days earlier than actual eta when shipping confirmation was ultimately sent. As it turned out id be out of the country for the real delivery date. I contacted customer service to either expedite or hold the shipment, they would do nothing for and had no interest whatsoever in helping. Too many options out there to waste my time and money with them again. Service Value Shipping Returns Quality Date of experience: September 11, 2023Banana Republic now has a strict 30-day return policy. This applies to gifts too. So even if you have an item with tags and receipt and it's been 31 days since your purchase, they will not let you exchange or return the item, even for store credit. Considering their price point and target demographic, this is an extremely disappointing policy and well below industry standard. Target has a better return policy. After a decade of exclusively shopping at BR for work clothes, no more. Service Value Shipping Returns Quality Date of experience: June 2, 2023I contacted the Valley Square store this evening to find out when the 50% off sale ends. Lisa answered and said, I think it ends on the 4th. So I asked her to please confirm that this information is accurate. She talked to me in a very sarcastic way and did not answer my question. You really need to know when your sale begins and ends(your job) and act professionally, lose the sarcasm. Date of experience: June 29, 2023BR used to be quite a good company. Now the fabrics are a lower level quality with much less stylish designs. Hold time for a return was long and site didn't allow me to log in for the return. Fashion photos on site are creepy, humanoids instead of down-to-earth humans. Products used:None. Value Date of experience: March 4, 2024Please be careful with the final sale of clothing sets that are sold separately! I purchased both the suit jacket and pants in a very specific color (sold separately but intended as a set, due to color match) but was informed 5 days later that the jacket was not in inventory. Since both items were final sale I am now stuck with suit pants that I cannot use as they are not understanding the intention of purchasing these items together. I've been informed there is nothing they are able/willing to do which leaves me stuck and very frustrated with their product and services. I hoped they would have been more understanding to keep their customers satisfied but I suppose it is more important to stick to a company policy than keep future customers. Date of experience: September 19, 2023I used to be able to count on getting classic apparel from this company, but over the past few years, the quality has gone down and the prices have increased. You can get the same item in other stores at half the price. And get some pretty models back on the pages! Products used:I purchased somewhere else Value Shipping Returns Quality Date of experience: October 8, 2023Majority of my wardrobe was from them. I absolutely loved the style and quality. Within the last few years the quality has decreased and their final sale policy for online orders is absolutely ridiculous. You are taking a major risk by purchasing a product with a price that hasn't reduced that much, knowing that you will have to keep it and absolutely cannot return it. It's a gamble. I don't know whose idea it was to make it so all sales are final, especially online orders when you don't even know if the specific product will fit. Products used:Clothing. Service Value Shipping Returns Quality Date of experience: June 10, 2023Be aware and do not buy Final Sales at Banana Republic. If you clothing won't fit ( you buy online and can't try on) or you change your mind the customer service will tell you that the only option you have is to sell it or donate it to Threat up, which is a form of Good Will. I will be donating my final sale to Good Will because it will take less stress. The jeans sizing at Banana is terrible and inaccurate, they are very big and long so you can never buy your regular size because there is always misfit. I will be shopping at J.Crew and Lululemon where they take final sales for store credit in the case of misfit Date of experience: February 13, 2024I've been sent totally the wrong item twice in the space of afew months and the returns policy puts all responsibility on the customer to deal with the company error, really poor.I won't be buying from them any more. They're clothes are good but the lack of quality with their service has completely put me off. Service Value Shipping Returns Quality Date of experience: June 9, 2023Someone stole my banana republic package and instead of sending replacement they refunded my money... It is a hassle to have to go back on website and search for items and reorder them... For the amount of money they charge, they should have better options for their customers... Products used:two shirts Service Value Shipping Returns Quality Date of experience: July 10, 2023What mediocre clothes for inflated unrealistic prices. I used to love this store but now not only could I not afford to shop here but I would not pay these prices even if I could afford for such drab boring clothes. Cosmetic jewelry prices also unbelievable. Date of experience: January 3, 2024BR doesn't make returns easy. They stopped providing return slips or order number slips inside packages. I did not receive an email with my order number due to a typo in the email. And when I called staff to get help, they said there was nothing they could do. I called again a few weeks later to find out that staff wasn't adequately trained and could have helped me locate the order number on the shipping label like I asked in the initial phone call. At that point my order was late and there was nothing they or the manager would do to fix the issue. I now have 3 shirts that don't fit me that I paid $150 for. Boooo BR. Date of experience: September 11, 2023Banana republic policies are designed to scam customers. I will never buy from them anymore. They cancel half od my order and hour after I placed it so I get an email an hour later… hour and ten minites I call to cancel the rest. I am told that the request was swnt to the warehouse but they can't promise that it would be cancelled. But no worries the order is not even supposed to ship until 10 days later if tou end up getting it please just return it. 12 days later I get the order I previously tried to cancel and when I try to return it guess what? I am told is non returnable. Scammers… called several times but just wasted my time. Products used:Socks and a skirt Service Value Shipping Returns Quality Date of experience: November 4, 2023I had a pair of pants presented to me but the size was wrong.Because it was a while before i went to return it they did not have any courtsy to help a senior.I was given such a run around and wasted my gas and was very frustrated.I will not recomend any person to this store Date of experience: July 27, 2023I placed an order for pants for work on 9/25/22. It is now New Years Eve. Its been over 3 months and no pants, I call to see whats going on or to get a credit so ai can order more pants because I never received them. The tracking says awaiting pick up from carrier so they never left the facility it looks like. I was just told they cannot give me a refund or store credit because its been so long. Whose fault it that? I've been waiting for these to show up. If you're out of stock or theres an issue on your end fix it. Would that let me speak to a manager. I would not order here. They are literally stealing by taking your money and not sending you what you ordered in exchange. Service Value Quality Date of experience: December 31, 2022After years of being a loyal customer I finally have to say that the customer service for returns is very poorly. Hardly reduced items are final sales and customers are forced to keep their online orders. The prices have increased greatly but not the quality of the clothing. Banana Republic doesn't provide any more a good customer service. There are many more good retailers out there where I will shop from now on. Date of experience: March 6, 2023Its about the lady on checkout register when i went to (banana republic) toronto premium outlet. I had with me my brothers employee discount card and i was willing to use it but then when they told me they can't do it unless the person who owns it is with us. I immediately get that and said no problem i still even purchase what i got. After shortly i came back with my brother as he was around there in outlets and requested if they can refund so that we can use discount card,, she was so rude and unnecessarily was giving lecture and how i can't pay and blah blah when i used the same card many times and she could have told us politely, she was giving so negative vibes,, just because of that lady i am not going to banana republic ever! So disgusted with that $#*!. Date of experience: October 15, 2022Banana Republic posted an ad on Instagram with an androgynous person in a smiling pose, a blue puffer jacket. I ordered it because I thought the woman looked friendly and I liked the color. I chose a large. I received a man's puffer jacket for a huge man, should have been XXL, and when I tried to return it, I was told it was non-exchangeable, no flexibility. This is pathetic. All stores that sell online tell you what gender you are ordering so you can determine size accurately. I think Banana Republic is dishonest and untrustworthy. Service Value Returns Date of experience: November 21, 2022They have a sizing guide so when you buy you think you are getting the right size. Then when it comes, it doesn't fit. And guess what, they don't let you return or exchange it! I just wasted over $200 on my order. Will never order again from them. Service Value Shipping Returns Quality Date of experience: January 9, 2023A simple chat online to explain pricing that was not going through at check out. Spoke to Nicholas R. Who was not inclined to help or explain what was clearly misrepresented on the item. Stated 50% off but at check out it was 10% off... He pretty much told me to look closer at terms and conditions and as I was typing my next question, he ended the chat! Banana Republic has been slipping in quality a lot in the past few years and their customer service was never top notch, but this was awful. While I love their jewelry, I am done with any of their product. Date of experience: October 8, 2020I didn't know, banana republic has so lengthy time period for returning of goods and items, it is already more than 1 month, and I had to call more than 3 times to know about the update. And while checking update I can see the package is still in transit not even delivered. Are you kidding me, in one month? Looks like, they only want to push back my reimbursement. Beside that I am finding most of their product that are sale like 50 percent discount, the products are quality less and not reasonable the amount I paid. So, I would like to give only one * to this company. Date of experience: February 3, 2023It's with reluctance that I write this because I bought at least half of my wardrobe at BR for over three decades. However, in the past few years, it's gone from a 10 to a 2. The materials are cheap, the clothing isn't sized in any cogent way and the Customer Service has declined significantly. Don't even think about doing online ordering. It's a nightmare. Their Customer Service is just silly. They also ask far too many personal questions before you can even speak with someone. (There are also 5 personal questions to change your password; I gave up). If they paid as much attention to the quality of their clothing and their customer service as they did to the security of my account, I'd still be a customer. I've gone back to J. Crew, after a 25-year gap (no pun intended), and also shop at Nordstrom from time to time, as well as a couple of boutiques. What a shame! Tip for consumers:This used to be a wonderful Company. No more. Products used:1 TeeShirt out of 3 orders. Terrible clothing. Date of experience: August 17, 2022Some person in Mexico started a chain called Banana Republica with bootleg copies of all their producs. When it started it was a daring and innovative store selling everything Indiana Jones might need on his next adventure. The stores had jeeps sticking halfway out of the window and elephant tusks and terrific safari jackets. Not everyone who buys this stuff intends to go on safari, just look like you just came back. Then the GAP bought it and removed all the things that made it interesting and raised the prices. I have 3 safari jackets from the old Banana Republic (all good value and quality) and a $110 belt from the new Banana Republic. The design and quality of the old safari jacket was unique to them. A $110 belt is not. Date of experience: December 26, 2015