I purchased the butterfly phone bag and matching shoes. My purse shipped first and when it arrived was someone else's item, not what I ordered. When i called customer service they said they could not exchange because my correct item was sold out now. They wanted me to go to post office and return the item. I advised them they need to send for pickup as I am not driving in 40 degree weather and standing in a 1 hr holiday post office line. I asked them to please cancel the shoes as those had not shipped and refund them as well. They said they needed to reach out and notify the warehouse and notify to cancel. The supervisor told us that fedex would pick up purse Thursday. Needleas to say they never came because they never put in the pickup order. Then 4 days later they shipped the shoes anyway that I explicitly said I no longer wanted cause I didn't have the puse to match. Because they never cancelled the order. I had to call and threaten to dispute the charges if I did not get a pickup. Next day fedex was at my door. But they only had 1 shipping label for 1 item even though I was returning now 2 items due to the incompetence of cust service. Fedex put in a larger box so both items could ship. And I had to call cust service to notify they only sent one label for return but both items were sent back. Then unbenounced to me they sent the return back for fedex on the slowest delivery fedex could deliver ground shipping. A means to delay my refund. When you call customer service you get the same rotating people. Like they are working in the livingroom huddled together. And no one knows what the other indicated. I purchased my items on Dec 2 it is now Dec 21 and I still have not received a refund. Do not purchase from them. They're customer service is absolutely the worst. They are not there to assist you. This has been a horrific experience. And after all this they send me a text 2 days ago that my bag that I had actually originally purchased is now back in stock. F*** that bag, I don't even want it now after this ordeal. Take heed you've been warned. Customer service is everything. Meanwhile I'm still waiting on a refund. Service Value Shipping Returns Quality Date of experience: December 21, 2024Purchased pink floral sparkly tennis shoes. Loved wearing them with my black scrubs. 3 months & the shoes are coming apart. Customer service said too much time had passed and could only offer a coupon for future purchases. Nope. Not wasting my money again. Service Value Shipping Returns Quality Date of experience: June 19, 2023There's no over night shipping with there products! It's more like whenever they decide to ship it to you. So if you need your shipment on a certain day make sure you order 2 weeks or months ahead of time in order to receive it! Their customers serves suck via email and phone. They don't care about your concerns at all! They think it's funny when you're up set and don't do anything to help you in a better way! So don't pay for extra shipping to get your package sooner. There's no such thing. Products used:Rhinestone boots Service Value Shipping Returns Quality Date of experience: May 5, 2023I have been very dissatisfied with the sequins booties womens shoes. Purchased many pairs for my daughters stage shows. The Silver shoes for some reason kept cracking along the toe and the ankles. They sent me a new pair and the same thing happened. They are only worn for stage shows and they should not crack this fast or at all for the price. I will not be buying from them again. I can find cheaper ones for Amazon. Products used:Betsey Johnson Service Value Shipping Returns Quality Date of experience: February 6, 2023These people do not honor anything on their website. 2 days processing is nonsense. I'm at 10 days and my order is still unfulfilled and they still won't commit to a shipping or receipt date. NEVER AGAIN - run away. Fast. Tip for consumers:Will NEVER order from them again - I'll pay the extra and buy from a reputable store. Products used:Boots - if they ever get them to me - their customer service and fulfillment is very sub-par - they took my money, but I can't get my merchandise. Service Shipping Date of experience: February 15, 2024They don't accept credit or debit cards…WHAT? I would think a reputable company such as Betsey Johnson would have more paying options & better customer service. You just lost a 20 year loyal customer. Date of experience: January 26, 2024I have been wanting these Betsey Johnson Rhinestone sneakers for some time now. I finally caved and spent the money and got some. Now know they are really pretty shoes! But they must be cheaply made. Know that I have only worn them maybe 5 or 6 times to work at the office (receptionist position) and one time shopping. So it's not like I've ran and played sports in them outside. I keep them in their original box when not wearing. These started coming apart at the seams little by little since about the 3rd time of wearing them. I could understand if they were cheap $20 shoes. But they are almost $100 with the tax. You would think costing that much money, they would hold up since they have been gently worn. They sure should NOT be falling apart this soon or at all for that matter. This is a photo of one shoe. The other one has begun to come apart also. Would I purchase again? No! Date of experience: August 28, 2023After seeing the negative reviews from others (of course this was after I had placed my order), I was very nervous. The shoes arrived in a week and are exactly as I expected. Fedex delivered and I was able to track my order. The Betsey Johnson site wasn't easy or reassuring about the order getting placed - like sales tax and things, but they did send me email notifications of order received, shipping date and when it had been delivered. No complaints here. Products used:Sidny Shoes Value Shipping Quality Date of experience: February 17, 2024I purchased a pair of shoes on February 23 of this year and I just to decided to wear them. The right shoe has the defect of fastening on the same ankle as the left shoe. The defect is easily noticed and was not noticed until I got ready to wear them. I contacted customer service and they told me since it has been over 30 days they could not help me. I then pointed out that their policy says they guarantee against defects and it has no expiration of the time. They still refused to help. I could see them refusing me if it had been a year or longer. Service Value Shipping Returns Quality Date of experience: June 10, 2023I purchased a $350 piece of luggage which came with a 5-year warranty. Used it once and the area above the wheel busted open. I sent very detailed pictures and information to Betsey Johnson, and I was told I would have to file a claim with a company called 24/7. After 10 days and no response, I reached out to Betsey Johnson once again and was advised they would have 24/7 contact me. They did reach out only to tell me there was nothing they could do. I am very disappointed with their lack of caring and pointless warranty. Tip for consumers:Beware, do not buy Betsey Johnson Luggage as they are very poorly made. Products used:Luggage Service Value Shipping Returns Quality Date of experience: March 9, 2023I loved these booties when I saw them so i ordered them. They arrived and loved them even more. They are very comfortable and they go with a lot of things. The other thing that I love is that I won't see a lot of people with them. Date of experience: January 14, 2024Terrible service. I ordered a pair of boots for an event I was going to. Paid 260.00 for the boots and paid extra for 2 day shipping. Got my boots 10 days later. I had to go buy another pair of boots for my event. Called and was told they had a computer glitch? My question was why could you not have emailed me and let me know they would not be here as promised. Rude person could not provide an explanation. Needless to say this will be my first and last order from this company. I will send the boots back ad I expect full reimbursement along with the extra shipping fee I paid. I will also let everyone I know to not order from this company! If I could give them a zero rating I would! Tip for consumers:That they could not deliver items as promised Products used:None Service Value Shipping Returns Quality Date of experience: August 8, 2023ADVISORY; Buyer Regret! I purchased $217.00 rhinestone boots on 12/16/2022 for Christmas. January 7,2023 I never received my merchandise! I Was told I would get a refund. Now they're asking me to do the legwork of contacting shipping when shipping was supposed to be free. I just want a refund my money back in full. I cannot represent a company's merchandise our products with a fraudulent marketing strategy. Buyers REMORSE: Do not purchase from Betsey Johnson! Tip for consumers:ADVISORY: Do Not invest in this merchant, Betsey Johnson. Buyers remorse. Products used:Dallas Rhinestone: Horrible customer service. Company will blow you off like they never existed in or you. Date of experience: January 4, 2023I will never! Order from Betsey Johnson, they don't say when taking your money that your order will take weeks to ship. You cannot cancel the order even though it's still unfulfilled and unprocessed, and this sucks. I ordered the shoe for a special event but they will not come on time and I will no longer need the shoe. Tip for consumers:Don't use this site try DSW! Products used:I ordered a pair of shoes but they haven't arrived yet. Shipping Date of experience: December 18, 2023They have the worst exchange Policy. I Love the boot I brought. It is suppose to be a medium size. All my shoes are 7/12. This boot is so narrow and tight. All I wanted was a bigger size and they don't even allow you to exchange. This is a Terrible policy. Because I really Love the boot, but can't wear it. I am done with Betsey Johnson. Because I really like her products. Done Done. Date of experience: February 20, 2023I ordered some boots from betseyjohnson.com. They were supposed to ship out on Monday, checked the status today, Wednesday, and now have been told that they don't know when they'll be shipped. Would have been nice for someone to let me know as these were a gift to my sister for her birthday tomorrow. Paid extra for 2 day shipping as well. Very disappointing. Tip for consumers:Don't use this website. You won't get your order. Products used:None, they were never shipped to me. Date of experience: November 24, 2021I ordered in December 3rd,2023 o pair of Diva Ivory boots, and I paid 99$ for boots and 44.95$ for shipping, plus taxes. This was ok, but in January, 23rd, 2024 I received a letter from FEDEX that I still owe them another 56.60$. In total I paid 100.95$ for shipping and 99$ for boots. This is unfair and unprofessional. When I made the payment, I considered that I paid the total amount for the boots. It is unacceptable that after almost 2 months I received another amount of payment for shipping. Also, when I placed the order, the delivery time was 1 week not 1 month. I will never order anything from them again. Bad experiences, bad customer services, bad shipping. Products used:Diva Ivory boots. Service Value Shipping Date of experience: February 4, 2024My order never arrived. Named " uk stockists" they claim it was despatched from Chicago.I don't believe that either, due to the inadequate response from "customer service " It has been a month and shipping details just stopped. No more communication from "customer services " I don't believe that they were ever arriving… DO NOT ORDER FROM THIS SCAM SITE! Tip for consumers:I will be reporting to the relevant authorities Products used:Nothing arrived. They have stolen my money Service Value Shipping Date of experience: July 14, 2023I ordered a purse and sidny shoes which are on backorder. The purse was supposed to be delivered last Friday. After the wknd I received a notification that the package was damaged in transit and was being returned and I'd receive a refund for the purse. So I reordered it and paid for 2 day shipping. Bag is supposed to arrive tmrw. I need it for Saturday the 21st since I didn't receive it for last weekend. Shipping says it won't arrive until Monday. So now I am trying to contact them for a refund for the 2 day shipping I paid for but am not receiving. I question if the original purse was actually "damaged" and I already sense the argument into the shipping fee refund. I'll let visa handle them if they don't give it to me. Date of experience: October 19, 2023I ordered May 21 and still don't today! Was sent a tracking number 3 days ago and all it says is fed ex awaiting package and no date given. This is bad business! Customer service isn't any help at all. I could've just ordered the bag thru Amazon and would've received it the next day and free shipping. This is my second order with Betsey Johnson and apparently the company doesn't care. Never again Y'all suck Tip for consumers:You’re better off buying from Amazon if they carry the item. You’ll be waiting a month to receive your item and holding on customer service for 20-30 minutes before someone even answer Products used:Still waiting on them if I ever get them. Service Value Shipping Date of experience: June 2, 2021I do not recommend buying from Betsey johnson.com. Every time I buy from them their products come a month later then their ship date. Also their customer service is awful. They have no idea what's going on and no idea when you will get your order. And believe me I am a huge BJ fan. However I buy from mostly eBay instead or look around for other distributors. Tip for consumers:If your ordering a purse, don’t plan on getting it for at least a month later if it has a pre-order date. Products used:Purses Service Value Shipping Returns Quality Date of experience: June 21, 2021I ordered a pair of shoes for $137 in October. I reached out to customer service a month later because I never received a shipping confirmation, but they took my payment. Customer service told me the item would not ship until Nov 21st. Here it is Dec 21, and I still have not received a tracking number or anything. Customer service is no longer responding. I will never buy from here again. Products used:None Service Value Shipping Returns Quality Date of experience: December 21, 2021I ordered two dresses for my daughter and a pair heels from the website. I never write reviews but Betsey dresses fit like they were made for the wearer and they never disappoint. The quality, fit and style are hard to beat. The shoes are just beautiful. All three items arrived on time. It feels good to give a gift that's stylish and trendy without sacrificing quality. Betsey never disappoints and checks every box. Date of experience: December 26, 2021I purchased two dresses. Neither of them will work for me, so I called to send them back. I was notified that there would be a restocking fee. What clothing store has a restocking fee? Can't remember, but it was $7 or $8 and I'm hoping it wasn't for each item returned. Wow. Greedy company. Date of experience: June 25, 2019On March 2nd of this year 2019. Decided to splurge and get NEW luggage. Didn't know what brand, just looking on Amazon. I spotted these beautiful purple suitcase a set of 3. Received them on March 5th, by March 25th, I was on the phone with "Amazon", then "Betsey Johnson" and then " Amazon. The seam ripped inside of 1of 3 and I just wanted the 1 replaced. I thought it would be easy. Nope! Amazon said we have your set 3rd party 100$ more... we can refund you, or call Betsey Johnson customer service. Bruce at Betsey Johnson said sorry call Amazon. I said my warranty is with Betsey Johnson NOT AMAZON... you are not our customer... wow WHAT Date of experience: March 25, 2019