My boyfriend bought me a ring from Kay jewelers in Wausau, Wisconsin for Christmas of 2022. Within two weeks, I lost a stone so I took it in for repair. It has been in for repair five more times and I've only had the ring for over a year. Now they are telling me that even with my lifetime warranty that he has paid for they will no longer repair my ring. They told me that now he will just have to buy me something new along with the new lifetime warranty. Very poor quality and customer service for a piece of jewelry he created a pretty penny for. Service Value Shipping Returns QualityMy ring has been in the shop more than on my finger and after at least 30 times I am told it's unfixable so the manager went and got a comparable ring and was putting it in the computer as an even exchange stopped and said she couldn't do it because I didn't have a a metal warranty. I said I have a warranty it's been to your repair shop at least 30 times and she informed me that they did that as a courtesy and no charge! I was never told that you need 2 warranties on your jewelry! Not once in all the times they sent it out to be fixed! I'm told it's only worth $27! Yeah rgt you can not walk in to Kay's and buy anything for $27! When I take my ring and pick it up I'm always with a friend my Mom or my husband who 9 times out of 10 buy something! I will never buy another thing from there and I will be telling all my friends family and my public forum not to shop there! Very disappointed and broken hearted as it was a gift from my parents and my Dad has passed.away. Very dissatisfied! I give them zero stars! Sapphire ring with white Sapphire s surrounding the blue SapphireI bought 3 personalized dog tags online for my adult children as a gift for Christmas 2023 and the whole Diamond cross fell out of one of the necklaces I am not happy at all Service Value Shipping QualityOrdered a bracelet online. The clasp was broke and it was missing stones. The store has to work with customer care since it was bought online. And hour+ later and customer care refused to replace it even though it was under warranty. I contacted them and received a generic apology. DO NOT GO TO KAYS! Service Value Shipping Returns QualityOn ordering this 10K gold necklace for my daughter's 40th Birthday with 3 stones, I paid a pretty high price for something that was extremely smaller than what was shown on their website. The size od a dime! Very disappointed that you can barely see the stones never mind the engraving I had them add to this necklace. You need a magnifying glass it's so small! Would never order from them again.I wish I could give zero! 2.5 months 3 big mistakes, still not get the ring I want. I made so many trips, frustration, time. When I return, Jeanne, assistant manager become rude immediately. They even laugh at my English pronunciation, tried me out loud, which made me feel so embarrassed. Mendy smiled at us when we started to speak louder. They never feel sorry, just the words. I complaint online to district manager since 2 weeks, still heard nothing. I gave zero to the survey, the manager Priscilla emailed me right away. Once I took 1 hour to write the explanation, she never answered since 1 week. What they care is just review for their bonus $. Incapacity of management, no follow up, to checking anything. What the hell is manager for? Please go buy online to save time, trips & those rude people. Tip for consumers:I wish their manager does the job properly or get fired. Products used:Engagement ring Service Value Shipping Returns QualityVisited Kay Jewelers to have my diamond ring cleaned and serviced very pleased they are shining. Also while there we got good deals on men's jewelry for my husband and he was so excited. Casey Cohan was very nice and professional and made our experience satisfied. We love shopping at Kay Jewelers on special occasions. Service Value QualityI had ordered a levin necklace for my wife for christmas on 12/14/2023 the store assured me it would arrive before the 25th did not receive any calls from the griffin Georgia store tried calling the store no answer went on the 23rd today to see if they had after 30 minutes of the sales associate trying to locate it which they did and opened the bag the necklace was in and it was broken they refused to make it right offered me a 10% discount which was not enough to cover for there poor customer service and there mistake would not recommend for any services Tip for consumers:poor customer service with a attitude Products used:none the item purchased was damaged Service Value Shipping Returns QualityI received an engagement ring and wedding ring set from this brand - only thing is, I never ordered anything from this company. I looked it up and apparently the latest scam is brand's using your stolen information to create a fake order and send you something cheap so they can then create fake customer reviews using your "verified purchase" and your name to build their reputation. This unsolicited set of rings look cheap and are several sizes too big. Value Shipping QualitySylvia was amazing. Very professional and polite. Wanted something special for my wife's birthday. We spoke about quality and a price range. Did not try to upsell whatsoever. Very patient with me. Directed me well. Definitely going back to see her. She is a gem