Ordered 2 pairs of jeans for my 91 year old mother back in October 23. Contacted them after a few weeks for tracking. They cancelled one duplicate order and said the order would go out immediately. Thats after 2 other attempts to order. Now they are saying they deleted the other order and to reorder. They are horrible. Do npt order from these people. Service Value Shipping Returns QualityReceived my second piece of clothing unfinished. My hoodie sweatshirt had a pocket not sewn in & my pajamas had a sleeve not completed. Quality going down & prices going up! What a shame!I have ordered many casual items over the last several years and have been pleased with the quality of clothing. In the last year I have purchased four baseball jackets. These are items that should last for years of normal wear. Three of four zippers came apart at the teeth. There is definitely a defect in the quality of the mechanism. Called customer service and got no explanation or satisfaction. Their policy is 60 days. This unacceptable solution will result in my never ordering from Blair again. Unfortunate for them to lose a loyal customer. Service Value Shipping Returns QualitySince Blair bought Haband, the selection is poorer. Bring back athletic shorts that Haband offered.I have been using Blair for a long time. Once I learned my sizes in certain things they fit just fine. And I like how they hold up. I am not able to get out and shop much more. They are a life saver for me.Items marked as in stock in the site. A week after purchase you'll get an email saying they're not. They'll gladly keep your money while you wait until it's too late to dispute charges. Don't wait, and don't ask them for a refund. Dispute the charges with your bank/creditor so blair.com will be blacklisted by them and no longer able to scam the unsuspecting. Tip for consumers:Dispute the charges with your bank/creditor. They will blacklist blair.com and prevent others from being scammed. Products used:None, they never shipped the pants I paid for. Service Value Shipping Returns QualityI use to be a huge customer of their clothing lines. But since the incredibly higher pricing on XL and up I've given up. You can't convince me that 1 size up from a large costs you $6-$10 more in material or labor to produce. Ever single item is priced so much higher for these sizes. Yet you can charge the same exact amount for sizes S,M and L sizes? It's price gouging! You've lost my business, Blair. And I'm sure the business of thousands and thousands of " plus size" people out there. Shameful Products used:The CNN pricing for sizes XL and ip being inflated when they charge the same price for Small as they do large. Service Value Shipping Returns QualityUnfortunately, Blair.com was the only source for the style of men's casual shirt that I could find. So, ordered three from them anyway. Afterwards, I started receiving two to three marketing emails daily. When made aware of what amounted to SPAMMING my email address, Blair's only response was a canned email response with zero corrective action. Tip for consumers:If you don't want to be SPAMMED by this online clothing retailer, Blair.com, don't provide them an email address.REPEAT CUSTOMER, MANY ORDERS OVER 10+ YEARS. FROM CATALOGUE ON LINE ORDER WOULD NOT GIVE $10 DISCOUNT PER SAME ITEM #. HAVE BOUGHT SAME ONLINE WAY FOR MANY YEARS! NEVER RAN INTO THE "ATTITUDE" OF A CUSTOMER REP FROM BLAIR AND ASSOCIATED COMPANIES. VERY RUDE! VERY CONDESCENDING! THEY HAD ALL THE INFOR NEEDED BUT 23 MINUTES TO ORDER 2 ITEM # BUT DIFF. COLORS? NOT GUD! Tip for consumers:IT SHOULD NOT TAKE ME 23 MINUTES TO ORDER FROM A COMPANY THAT HAS ALL MY BILLING INFO FROM PREVIOUS ORDERS, PLACED WITH NO PROBLEM, INCLUDING CC#! NEVER HAD THIS TAKE PLACE BEFORE. Products used:1P7-B09343 Service Value Shipping QualityDo NOT order from Blair if you think you may have to return or exchange... because that is impossible to do. I returned an item in the original packaging for an exchange of the same item, different size. The refund was LESS THAN HALF THE original cost; they deducted shipping, handling, restock fees. Then hit my account for the exchange item, which cost more because they did not honor the original sale price and charged shipping and handling again. If I had known beforehand, I would have just canceled the new item. It has been weeks, and I have had no communication about the exchange...is it under a new order #...? Is it on the way.? Is it lost.? Was it even sent...? I cant get into my 'account'. It would not honor my password, and ignored repeated requested to allow a password reset... I tried to call customer service and entered an IMPOSSIBLE, prolonged round robin with artificial intelligence and never did get transferred to an agent...so now what? Service Value Shipping Returns QualityI bought 2 pairs of jeans at 43.65 each and when I received them they smell like mothballs. Even after washing with double the soap and 3 gain sheets, they still smell like mothballs. The pants are great but I don't want to go around smelling like I have been in the chest with a whole pack of mothballs. A smell you will never forget. I will NOT be buying from Blair again. Rating should be Zero. Tip for consumers:Don't. All three jeans packaged separately smell like mothballs. Products used:none Service Value Shipping Returns QualityYears ago I stopped ordering from Blair's because of a problem with a legit return. I just recently ordered a few items because of medical problems, it's difficult for me to get out. One item was tóo large and they are going to charge me $10 to exchange it! I don't think so. I'll take my business elsewhere. No wonder they are going out of business. Can't compete with Amazon with lousy customer service.After reading many reviews, i took a chance anyway, bought a red denim shirt that i could not find anywhere else, i was surprized at the seemingly good quality and perfect fit. Wont know the true quality till i wash it a few times, but to be fair so far no problem with blair. PatrickThe styles are for pregnant looking people or old ladies on nursing homes. The cotton items shrink and long sleeves are too short. Styles horrible. Tip for consumers:Sizes are not accurate Products used:Pants Service Value Shipping Returns QualityMany years ago I ordered products from Blair and was a very satisfied customer. I am short so it was hard to find clothes to fit. I haven't ordered from them for a few years so recently, I couldn't find Gloria Vanderbilt jeans in the color I wanted for my size so I decided to look around. I found exactly what I wanted with Blair. I was excited till I clicked on purchase and realized that the exact same jeans that I buy from Belk for $21 is $48 at Blair. I'm sorry but that is nothing but a rip off! I won't bother with this company anymore.If you expect timely delivery of your order nowadays, forget about it. You wait, and wait and wait. Then you wait some more. Although they sometimes do have hard-to-find merchandise &sizes, the quality of that merchandise over the years has become erratic (as has the sizing), And YOU pay for returns. This as they presumbly search for the lowest paid workers in some far off part odf the world, wgie we feel the adverse effaects of that on quality. And most certainly their over-pricing doesn't reflect anyt cheaper labor source they may find.Blair has a catalog, been getting for years. Have now used the website several times. Good selection for women. Not often do they carry a style that is in for younger ladies. Many tunic tops if anyone is looking. They have some great sales. I have had to return 2 items due to size, my fault. Couteous people taking phone orders and if you contact the Blair site, will get an answer within 3 days at most. Reputable company. Been around for years. IMO quality of items good to fair.I ordered 2 pairs of jeans, l in black, 1in blue. I only received the blue pair, although my packing slip said l received both.To date l have never received the black jeans. I have made 4 calls, l placed the order in February, this is the end of April. I haven't even received a refund for second pair. Products used:Blouses,pants Value Shipping Returns QualityBought 3 swimsuits from Balair! NEVER AGAIN! Color washes out everytime I go swimming! Awful! Was bright pink like my shorts. Almost white now! Products used:Swim dress Service Value Shipping Returns QualityI purchased 3 items in May. I returned 2 of those items 2 weeks later by USPS. I called at the end of June to check on my refund. I live in the North East, returns go to Atlanta, Georgia. I was told by the associate that I'd have to come and retrieve it and re-mail it through UPS with the label provided in the return policy on their site. Secondly, the order was placed by phone with an associate with 2 gift cards and a debit card. This was communicated to the associate at the time. Long story short they refunded the money to the depleted and disposed gift cards and to my debit card, that was $10.09 and $43.06 to the gift cards. Now they have the merchandise and my money and refuse to refund the $43.06 to my debit card. My order # *******, and the item #'s are John Blair adjust-a-band relaxed-fit microfiber shorts ******* $29.99 and John Blair pin-dot sport shirt B******* $19.99 respectively. I have to give 1 star, but it's actually -3 starsI like Blair but am considering canceling my card. Try and look up how to pay your Bill... I searched everywhere... it's terrible... either you have to open a special account with cominity bank in Columbus Indiana or, you have to go to a special (Place I never herd of that pays bills) or call them pay online the Bill in full so it seems, or Mail it to a PO Box in Texas which I chose to do... really a lot to sort out for us older folks. (Bah) The clothes are fine. Tip for consumers:Please ck out how you have to pay. It got to be a real circus for me, so I just mailed mine but I am elderly. Products used:I bought shirts and slacks, pants and ect...all fine little large Service Value Shipping QualityAbsolutely horrible company to deal with. Run, don't walk to any other company to spend your hard earned money. Tip for consumers:don't return unless you want to lose your money Products used:pants Service Value Shipping Returns QualityIt will cost you $10 to return an item. Quality is good but, since you have to spend $50 to get free shipping, it costs a lot to do business with Blair. Tip for consumers:Shirts Service Value Shipping Returns QualityI looked at knit tops on their website. Site said they're on sale. On looking closer, only the smaller sizes we're discounted. The larger sizes were NOT listed as unavailable or out of stock. I could order them but I would have had to pay full price. I emailed Blair about this because there were several different items of clothing that sale prices were only listed on the smaller sizes. Their NON-response was some styles and colors are more popular and sell out quickly. I responded that wasn't the case on what I looked at and several different items were listed as being on sale but the only sale prices were on small sizes. I even took screen shots of their website and included them in my email communication to prove my point. Their response was to stand by their original statement…which did nothing to answer or try to fix their discriminatory policy. If you look closely at the attached photo you can see the sale price only applies to smaller sizes. On larger sizes the regular price has a mark through it and listed below is the sale price and on the larger sizes, the regular and sale prices are the same. I gave them 1 star because there isn't an option for -10.I buy all my clothes at this website, Their sizes are true to size and I have never had to return anything because it did not fit. Their prices are really good and they have specials all the time. Their styles are up to date.