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  • Site Name:lastminute
  • Site Url:http://www.lastminute.com
  • Coupon use:How to use lastminute coupon
  • Description:Lastminute is an online Britain's leading tourism and leisure goods retailer, to provide the best services to choose to spend our spare time for customers.
  • lastminute Review

    On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons, amount was 653,66 pounds, i will attach pictures of number of Flight.Later this flight was rescheduled to 07/05/2022.On that day I went with my family to airport in Yerevan and talked with Your colleagues and they informed that this flight was cancelled and the next available flight is in June only, one month later. I had to book tickets from other company On 07/05 and to the different airport in Paris these tickets costed me 1162,13 pounds.I spent the last money i had to do it. After so much time passed,money is still not refunded. Service Value Shipping Returns Quality
    Consider how many times before purchasing from them. If there's an issue and you need to cancel, there will be no one to talk to. If you're entitled to get your money back, you'll need to work hard and wait months for it to happen. In short, it's better to buy elsewhere and add a few extra bucks.
    Barely even a real company. This is a scam operation running off the name of a.com era agent. They sell flights which don't exist, and then refuse to refund. Everything about their set-up is intended to shirk responsibility, from their lack of customer-service, to the fact they use a Swizz registered office to make sales. Avoid like the plague. Tip for consumers:Scam company and horrible people to deal with Products used:I didn't received anything for my money Service Value Shipping Returns Quality
    Absolutely appalling customer service. They gave me misleading information. I had to ring over and over again to get my final confirmation 24 hours before checking which they did voluntarily provide but I had to call them. Service Value Shipping Returns Quality
    I even talk with one agent, they said don t worry you will get your tickets and i paid them to do my check in as well. When i go on website 1 day before my fly says ticket cancelled. Very nice AVOID THIS JOKERS Products used:i paid for everything Service Value Shipping Returns Quality
    Worst company! They lie that cancellation is free of charge. We had booked a flight with the hotel and had to cancel due to personal reasons. The whole thing was supposed to cost €2,100, and they asked us to pay €1,330 for cancellation, because apparently Ryanair charged such a fee. How much did the hotel cost for a week's stay for 4 people with full board, €800?! Fraudsters Tip for consumers:Worst company! They lie that cancellation is free of charge. We had booked a flight with the hotel and had to cancel due to personal reasons. The whole thing was supposed to cost €2,100, and they asked us to pay €1,330 for cancellation, because apparently Ryanair charged such a fee. How much did the hotel cost for a week's stay for 4 people with full board, €800?! Fraudsters Products used:Hotel+fly Service Value Shipping Returns Quality
    They canceled my return trip with my consent and the agent i spoke to when booking the flights tricked me and interchanged my name and surname. They said outbound refused name change and they made me pay for name correction on return trip and when i wanted to cancel the outbound booking they cancelled both trips and told me it was my fault after calling me with a non UK number, i asked why are calling with international number, never got straight answer. I have been scammed before and this incident was actually the same with my previous scam. Service Value Quality
    I have used last minute.com twice now, a couple of years apart to arrange weekend trips in Europe. This time was a special occasion so I was looking at a smooth running trip with a great hotel, and I got exactly that. We flew from my local airport (Gatwick) to Budapest, had a car pick us up, and we stayed at The Clark Hotel. The room was fantastic with a massive balcony and views over the Danube. The perfect place to propose to my now fiancé! It was very quick and easy to arrange all the details and I couldn't be happier. I will happily use Lastminute.com again.
    Would give 0 stars if I could. Worst experience ever. Took over €1400 off me and now I have no booking. Staff sending me automated replies days later (no number to ring of course) telling me to contact the airline. Contacted the airline and they never received any payment. €1400 out of pocket and still haven't received a response from lastminute or a refund. Definitely don't book with them Products used:No refund received despite paying €1400
    Lastminute.com is cheating people, they add a hidden fees on the total amount. Warning: Never buy something through them, the total amount is something and in your bank statement is something else. Service Value Shipping Returns Quality
    They have NO CUSTOMER SERVICE AT ALL. Once you booked you are done. No chance for flight change or cancelation. You will receive one email stating they're working on your return and that's it. Money is gone. I'm trying to go through the line the ticket has been bought from but it is pain of $#*! now and not that easy. Keep away from them! Service Value Shipping Returns Quality
    I could not get a full refund few hours after booking. Made to pay 72% of ticket price before change. Tip for consumers:this site does not have to exist as they are bunch of thieves, robbing customers of their hard earned money, poor customer service, not smart or skilled enough to work as customer representatives, etc. Products used:worst booking site ever to exist. Service
    Easy to use site, great for finding the exact hotel room at the best price for your needs. Plenty of good offers to chose from.
    Dear lastminute.com, I am writing to express my disappointment with the service I received from your company during my recent trip. I booked a five-star, all-inclusive hotel through your website from May 3rd, 2023 to May 9th, 2023. Unfortunately, my experience with lastminute.com was far from satisfactory. Yesterday, I received a call from MTS/OTS Local handling company helper, Mr. Fikret Ozdemir, who informed me that I needed to contact my original booking for more information. I was then instructed to leave the hotel immediately and contact my agency within two days. Despite attempting to contact the agency and send messages, I never received a response. As a result, I had no other option but to go to another hotel and pay an extra £400 for my stay for four nights. I am extremely disappointed with the customer service I have received from lastminute.com. It is unacceptable that I was not able to get the support I needed while I was in a foreign country. I would appreciate it if you could look into this matter and provide me with a resolution as soon as possible. When I start to booking my hotel all included was everything ok after ther payment I see 1-not transfer 2-not retern luggage 3- my hotel supos be 5star bat is 1 star quality 4- in airport I paid £4,50 for checking because in your system was not possible do it online Really appreciated for your help please I Ned for 09.05.2023 luggage booking Kind regards  He check me out in your name Dear [Mr Fikret Ozdemir], I am writing to express my disappointment with the service I received during my recent stay at Valentina Hotel. I booked a room from 03.05.2023 to 09.05.2023, but unfortunately, my experience did not meet my expectations. Upon arriving at the hotel, I was shown two rooms by the receptionist. One of the rooms was dirty, and the second one had a 2 single bed. The receptionist advised me to take the single bed room and speak with the management the next day to sort out my problem. The next morning, I spoke with the front desk manager, who promised to change my room or bed that night after 8uhrs. However, when I returned to the hotel that night, nothing had been done. When I called the reception to ask for assistance, the staff member I spoke with was rude and unhelpful. He told me come downstairs to sort your problem out.I was disappointed with the level of service I received, especially since I had booked a room at a 5-star hotel. Next day you tell me in the phone I was insulting people do you have to understand we are here in very serious matter. I have everything off video recorded because I said a lot of people have problem with your hotel. I am not the first one hotel staff stabbing don't understand English, don't understand another language. How can you explain what do you need? I would appreciate it if you could investigate this matter and provide me with a satisfactory resolution. I look forward to hearing back from you soon. Sincerely, Tip for consumers:Dear last minute.com, Team I must express my deep disappointment with the handling of my complaint and the overall service experience I've encountered. It is truly shameful that, after paying over £1580 for a six-day stay at a supposed star hotel, I find myself facing such inadequate customer service. Your attempt to offer a mere 30 EUR as a goodwill gesture is both insulting and unacceptable. I did not spend a substantial amount to be met with a cheap face and a lack of genuine concern fo Products used:Hotel Service Value Shipping Returns Quality
    This company should closed down.frausters. Avoid at all cost. I wil nver adive anyone to book a ticket with this company Tip for consumers:not very helpful ....avoid this company at all cost Products used:paypal trying to get my full refund back Service Value Shipping Returns Quality
    Book with last minute due to thomas cook collaspse and was impressed with them. Would book with them again.
    The worst experience I've ever had! Avoid it at all costs, even if you have to pay twice the price for your tickets. They canceled my booking two months after my reservation, claiming that the airline had no alternative flights, despite the airline confirming the opposite. All they tell you is that the system won't allow them to do anything. I ended up having to pay three times the price for my ticket. And now, after three months of sending numerous emails requesting a refund, they are offering me options to credit my account instead of providing a refund. Service Value Shipping Returns Quality
    Last minute is selling turkish airlines ticket to dubai even tho the company is not allowed to land. I called them as I find out now and my flight is on the 4th of october.the guy was so rude talking to me like Im dumb. They refused to modify my ticket. I dont know what to do! Last minute never again
    How can I have no terminal information and between them and vueling say its for me to go airport and see. How? North or south? Why do I need to call to ask for terminal details it should be there. I planned care for my kids too for 1st time in a long time. Devastated! So no flying for me even though I was still there at 6am and flight was 6.50 but left 7am. I cant even get a refund so I can book again
    I had a return flight booked from Cork to London Heathrow in December. Flight out went according to plan unfortunately, the return flight was a different matter. I couldn't check in on line. I tried checking in through lastminute.com and Aer Lingus. I tried logging into my account but kept getting message 'password incorrect'. Clicked forgot password, no email came with a link. I tried to get help through chat, they couldn't help me. I sent emails but to date no reply. My advice don't use lastminute.com Service Value Quality
    The company block your money and doesn't issue the tickets tickets till 72 hours. Very unprofessional
    My experience with my Iceland trip was not the best - they tried to reason out of giving me the extra checked luggage that I already paid for and offered too many hassle-laden options (like getting a refund only after I have paid for in during check-in), and eventually gave this to me, hopefully upon realising their mistake but not without me having to make a series of stressful calls a day before my trip. My trip in Krakow was generally okay and uneventful. So overall, I think it's hit or miss. I'd say double check your trip details and revise the combination of deals. Spend some time comparing it with the regular prices elsewhere before you lock in the deal. It's not worth going ahead with a supposed deal if you end up not enjoying your holiday.
    Avoid like the plaque,no human contact after initial booking Avoid like the plaque,impossible to speak to a human being after initial booking,you are directed to a chat bot which is incapable of dealing with your query I wanted to change holiday dates,bot didn't understand,I was directed to forward information,to which I was then met with a frozen screen and a computer code indicating something had gone wrong,decided just to stick with original journey morning of departure our flight cancelled,again impossible to contact,even though the responsibility was on the holiday company,(this lot) KLM did assist us, tried to contact them in Vienna,all my trip info had disappeared,our flight was delayed coming back and missed connection,again last minute totally inreachable I paid for insurance which is worthless if you can't contact a human being,save yourself some heartache and avoid avoid avoids,no wonder they are voted the worst travel company in the uk Service Value
    No options of contacting them, other that a bot, which cant be used. I will now tell the FBI, and hope they will take down this scam site. I will also file a complaint to internet authorities and domain host. Then they should be off the Internet very shortly. No receipt, No Ticket confirmation, No contact options. Had to buy a Ticket from the Airline directly, to make sure i got one - takeoff in 16 hrs. If they charge my card i will file a police report as well. Tip for consumers:Run as fast as you can. Don't use these scammers Products used:I bought a Ticket from the Airlines directly, at same price Service Value Shipping Returns Quality
    I have the right tickets in right time on excellent price for my emergency journey. Thank you you're amazing.

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