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  • Site Name:Horchow
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  • Coupon use:How to use Horchow coupon
  • Description:In 1971, Roger Hojo created the first, not a luxury mail-order catalog in a store. Committed to providing unique decorative items from around the world, Hawthorn is credited with the use of Mr. Kai's placement catalog to order free phone numbers. His distinctive taste and vision uniquely matched the basic principles of the perfect Neiman Marcus, and in 1988, this was part of the Hojo collection that became the direct Neiman Marcus online directory division of Neiman Marcus today.
  • Horchow Review

    This company is terrible they send me ruined table set with black patches all over and smell horrible. I started a return right away it has need a month and didn't refund me again... don't trust them spam Service Value Shipping Returns Quality
    I purchased 2 sets of Godinger Stainless flatware in Sept 2019. When I opened the box to use at Thanksgiving, one teaspoon was badly scratched so I sent it to Godinger for replacement as their warranty says they cover original defects. Still haven't heard from them so I contact Horchow customer service who told me their policy was 45 days and there was nothing they could do. Never offered any other assistance. I recommend not to do business with a company that will not stand behind the vendors and products they sell. Very poor customer service!
    This company sent me a lamp that electrocuted me and several other orders that were incorrect damaged or late. They have 0 customer service and they will cost you time and money if you order from them. I am in a battle with them now trying to get back money for nightstands that I ordered over 6 months ago. These prominent brands such as Bernhardt, Caracole, Drexal should stop supplying Horchow. They r destroying your name. This company will ultimately destroy anyone who gets involved. Buyer be very aware. Take my advice.
    I ordered a console table which arrived broken. It was supposed to be picked up and returned. Fed ex was a no show and their customer service agents refused to help. They are a bunch of scam artists Service Value Shipping Returns Quality
    This business is garbage and hopefully they will closed down because of this next recession. My bed was two months late I called the lady waited on the phone for 30 minutes only to have her hang up on me.Do not ever buy anything from this company unless you just want to give away your money
    Impossible to justify price for service. The worst customer service I've ever encountered. I'm still waiting for a dresser I ordered in August of last year despite me making 7 follow up calls met with empty promises. They always apologize but never follow through.
    Company deserves its 1.6 rating or less! Placed an order and the delivery date was pushed back twice - weeks at a time. Double charged me once after one of those changes so I had to call them. Then Horchow canceled the order altogether stating unable to fill. Service
    They have created special site wide discount emails which are unusable. I tried to buy an item I wanted with this discount. The cart would not honor it. After "live chat" I was I formed that the item I wanted did not qualify. The site says "store wide". I got curious a d found nothing I tried would honor the discount. This is deception at it's worst.
    Horchow accepted funds for a large purchase and randomly sends e-mails changing the delivery date and has no concrete information on a real date. The "customer service" team is not informed and gives the impression they are not accountable. They give canned answers. A blase attitude, and there is no follow-up. Do not make a major purchase on Horchow.
    I ordered a John-Richard centerpiece in June 2021. It was supposed to arrive in August and then got delayed to December. I said ok and they waived the shipping charges, which was nice. I kept getting emails that it would arrive December 24th but I figured I would call. I called and was assured that it would arrive on time. Four days ago, I got an email that it would not arrive until April 29,2022. I called again and the man I spoke with had no idea why the delay. He asked me to give him 48 hours to check and see what happened. Of course, I never heard back and so I called again and now was talked that the reason is because they ran out. How does this even make sense? Did they sell mine to someone else? Anyway, I cancelled my order now I need to make sure that my credit card gets refunded. Very poor company. My first and last order with them. Tip for consumers:Don’t use Horchow Products used:None Service
    Won't be shopping here or any sister brands, including Neiman Marcus. Leonardo C. And Jose A. In customer service are awful and beyond rude. Service Value Shipping Returns Quality
    I never write bad reviews but I must warn customers: Horchow held pending funds for three months and sent one e-mail changing the delivery date, then changed it again without notifying me. Then audaciously cancelled my order also without notification. If I hadn't followed up with them looking for my product I would have waited longer. Customer service provides a boatload of sorries but couldn't even offer to reorder these now in-stock items. Early January I ordered a product with a ship date in February. Once february came I received an email that the product would ship March 21 instead. As an understanding patron and With everything back ordered from the pandemic, I didn't complain and I waited patiently. Once March 21st came— alas, no product and no notification of shipment. I followed up with customer care and the expected ship date is march 24th. Come this date, I follow up again and customer rep. Stated the order was cancelled by Horchow. Cancelled?!?!? But I didn't cancel the order and the product is now in stock!?!? In no way did they offer to rectify their nonsense. What a nonsensical business. Horchow should be ashamed of themselves.
    For the last 3 years or so it has been one disappointment after another with Horchow. Their delivery is very poor, it takes forever to receive items that aren't on backorder when you make the purchase and their communication is incredibly sub par. You call customer service to discuss the situation and no one has any idea what is going on over there, all you get is empty answers or the same old customer service rhetoric. I cant write a review about two specific (expensive) pieces of art that I purchased on Horchow itself which is also bull. These purchases were made back in November 2021 and just recently arrived? No one even let me know they were coming with the deliveries so it's lucky I was home. On the 2 pieces of art title "Hidden Traditions I & II" there is no actual ceremonial mask on either one of these pieces as the description suggests, they are just painted on images that sort of resemble the photos and I feel like this is a gross misrepresentation of the pieces. The photos make it seem like actual masks are involved and so does the description which reads: "Ceremonial masks have been used by African tribes for transcendental purposes for centuries. Featured in the center of the composition, it rests upon a pattern of indigenous symbology and markings". The painted on images look nothing like the photos and secondly they took 9 weeks to arrive, that's nuts. Im super unhappy. And while we are at it, I still haven't received a third order from the same date and not one person can give me a straight answer about where this item is located. Last year I had trouble receiving items art that weren't damaged so I had to return the item, pay for it again (before the 10 days it takes to credit the original purchase) and start the whole ordering, shipping and delivery process over again. This happened more than twice as I recall. 2 years ago I couldn't get the correct items sent to me, they just shipped random pieces I never ordered and then I had to jump through hoops to send back and cancel the order and start over again on those pieces. For a Neiman Marcus brand store this is totally unacceptable. You talk to customer service but nothing is ever done to resolve these problems, it happens so often its sad and Im sure Im not the only one this has happened to. I am completely done with Horchow, they just aren't that special to me anymore. Tip for consumers:Be aware that you may bot get what you ordered, you will never get a decent customer service response, it will take forever to get the item you purchase and it may be the wrong item once its received. Horrible service. Service Value Shipping Returns Quality
    Firstly, I love Horchow (Neiman Marcus) and their unique, quality furniture. This review is a bit lengthy, but it may save you a headache and help in your decision. I purchased a sofa and chair from Horchow recently. The sofa arrived damaged. With my past experience, sofas and chairs are originally packaged in boxes and or crates after being manufactured. I'm going to go out on a limb and say that this sofa and chair were originally boxed and Sun, LLC removed them from the protective box or crate, wrapping each in blankets. This is what is printed on the Horchow website: "Sun Delivery and their affiliates specialize in "blanket" wrap for heavy and ornate furniture.". I imagine, if you asked why the furniture was removed from the original packaging, Sun would say that they had to inspect the furniture to insure it was not damaged prior to shipping and delivery. If you asked me, I would say the furniture is blanket wrapped so that more furniture can be stuffed in a delivery truck. So, take it out of the original box and plastic protection and have warehouse workers with probably dirty hands in a dirty warehouse, blanket wrap nice clean, expensive fabric furniture... Brilliant. The chair I purchased also arrived in a blanket minus the plastic protection. You would think that professionals would at the least cover the chair first with plastic and then wrap it with a blanket. I'm not a professional furniture wrapper or delivery service, but I have excellent common sense. If you are going to blanket wrap fabric furniture and not first protect it with plastic, wrap it in a white blanket to prevent color transfer. Looking at the chair, I could make the argument that the white fabric on the chair is not as white as it should be, due to blue blanket rubbing against the fabric. I guess, if the fabric isn't ripped or the arms and legs broken, I should be happy it was delivered. SMH I originally ordered two sofas. I cancelled the order for the white sofa when the estimated delivery date was pushed out 3 months; I have no clue if I would available for a delivery 5 months from now. In hindsight, I probably saved myself another headache; a white sofa wrapped in a blue blanket... no thank you. According to Horchow, I have to wait 2 weeks to be contacted by the delivery company to schedule the return of the sofa. Now, I have to make sure I am in the city and available for the next 2 weeks. Lastly, I have to wait until Horchow receives the furniture back, before I can get a refund. I have $4443. 44 tied up with Horchow and no usable sofa, due to Sun, LLC's blanket wrap and negligence. BTW. Horchow did offer to send another sofa, if I paid another $4443. 44 and waited for an estimated shipping date sometime in June. Let me think... same shipping company, $8886. 88 out of pocket and delivery maybe sometime in August. Thank you, but no thank you. I would give Horchow 5 stars for the quality of the furniture, but due to my experience with this purchase, 2 stars is being generous. Tip for consumers:You may want to think twice, if a shippinng company is using a blanket wrap to deliver your furniture. Products used:Sofa and Accent Chair
    I ordered a piece of art that was listed on the website for $529.00 I was also offered 20% my first purchase which I signed up for and received. I spoke with a customer service rep who assured me that I was getting the item for $495 plus shipping. I have texts proving the conversation. When I was billed, they charged me $1,084.00. They said the price went up while I was talking to the customer service rep. When I tried to get the issue rectified they would not assist and said they had no record of the conversations even though I had the transcripts. Tried talking to a manager, etc. Sat on hold for 1 hour. SCAMMERS. How could Neiman Marcus tie their name to them?
    If I could give zero stars I would. Honestly the worst furniture buying experience I have ever had. I have literally NEVER posted a review anywhere, ever, and this was so bad that I felt compelled to post one. I bought a media console and waited two months for it to come (which I was even ok with). It arrived and didn't look good in my room so I initiated a return. It took them 3 weeks to come get it. After 10 days I started calling to see when I would be refunded. It took over a month, and a 6 more phone calls, to get a refund. They didn't refund me for shipping ($250), which I understand, but then charged me another $250 for return shipping (without asking/mentioning it- I just saw the (unauthorized) charge show up on my credit card). So I'm now out $500 for a piece of furniture that I returned. Compare that to Wayfair, who delivered a piece of furniture to my house that same week, free shipping, that I returned also. Wayfair picked it up the next day and refunded my credit card the very moment the shipper scanned into his system that he had the furniture on his truck. Unless you are 100% certain that you will keep the furniture you buy from Horchow you can't buy anything there. I will never shop there again. Tip for consumers:Do not order from Horchow unless you are 100% certain you will keep the furniture. Products used:Furniture Service Value Shipping Returns Quality
    I purchased a Media Console from Horchow and I usually purchase quality furniture for our home. Horchow was not only not quality in the product but with customer service as well. I will not ever purchase from Horchow again. I purchased a Media Console that took over 3 month to receive. I received a call from the shipping company "Sun" a day before the arrival and asked if I could accept the item the next day. I answered with yes and she said she would call me back with a time. The call never came. The next day they arrived and let me know that the media console was broken. A shelf was completely broken. I then asked them what are my options, could I accept this and you guys exchange/bring me another one or could they send someone out to fix it? They answered with we have no idea we're just delivering it. I said fair enough and called Horchow. Horchow put me on hold for 20 minutes as the rep said she had to speak with a manager. She came back and said just return it, there's nothing we could do. While I was on the phone the delivery guys decided to bring it in my home. They were having trouble lifting it and kept putting it down on my hardwood floors that they scratched. I let Horchow know about this and they again said there is nothing they can do and that it's not their company. I paid $400 for shipping and not to mention what I paid for the console and received nothing but time wasted and scratches to my floor. Thank you Horchow.
    Not good to charge for shipping when the item was returned and I did'nt even take it out of the box. Do not buy from this Company if you are not sure about the merchandise because you will pay for shipping.
    Sadly, I should have read other reviews. Like one of the other reviewers indicated, I placed my order March 24th based on a ship date indicating immediate availability. Upon placing my order, my shipping date immediately changed to June 15th. So I called to cancel; they promised to clarify the date and get back with me. No return call, but I received a second shipping notice the next day, correcting the date. My bed was now going to ship in 5 days. It is one month later, NO BED, and I'm getting the complete run around between the shipping company and Horchow. When I finally get a call from the shipping co., they tell me because of Corona virus, they will leave the bed outside. I call back to say that is unacceptable because I've paid for inside delivery and setup; other vendors in my area are delivering furniture and taking excellent precautions. In the month that I've waited, I've received a coffee table, TV stand, desk, sideboard, and patio furniture, all brought by different delivery companies, so I know deliveries are happening in my area. I've spent 2 hours on the phone with Horchow -- endless holds, incapable staff, and no straight answers -- as I try to resolve this issue. I finally canceled my order yesterday. Now I am sure the fight begins to see my refund. I wasted over a month with this company. I don't know how they're still in business. Do not make the same mistake I did. Tip for consumers:Do not believe the shipping dates they advertise. And realize you're on your own once it leaves Horchow and moves over to their shipping companies. Products used:None my product never arrived. Service Value Shipping Returns
    I had ordered a pair of lamps that were back ordered for three months. Received an email stating they would be back ordered another month. I called and emailed to cancel and they tell me they don't know if they can do that! What type of operation is this?
    Ordered two Massoud chairs which were described as gray. Most would guess that is neutral, however, this was a very cool, blue gray and should have been labeled blue. The photo on the site showed it more brown than even blue gray but in person, it was still very blue over neutral gray. The pillow in the photo looked brown but it was a bluish, cool-toned brown which most browns have red undertones and tend to be warmer; the pillows were not warm brown. The service Horchow provided was awful and repeated calls to them did not help. They kept charging the credit card every 10 days or so for months from the time the chair was ordered until they sent it. They also did not follow-up with Sun Delivery to notify us of shipping when we asked, we had to do so. When Horchow released the chairs to Sun Delivery, they took over a month to get the chairs delivered to San Antonio. When we called Horchow the very next day after delivery to return the chairs as we could see the color discrepancies and have them picked up after we spoke to Anthony, Horchow later transacted that it was not done for another 10 days. Then it was again, another month for Sun Delivery to pick up the chairs. Both Massoud and Horchow are based in Dallas and we are only five hours away. We have yet to see our credit back for the chairs. We originally wanted to order nine (9) chairs from Horchow and thankfully, we did not. Some were canceled by Massoud as having been sold out a month after ordering from Horchow and the others, I canceled. To keep going through this all year would be a nightmare for more chairs, no thank you. Do yourself a favor, get custom made furniture in your area.
    Spent a lot of time trying to order something. My email was"invalid" my second email was invalid. Used husbands email and it worked. Then it wouldn't take my password. Said it didnt meet something. I tried three other ones. When I tried to chat it didnt come up in a new window. So everytime she asked me something i needed to search for site again. I gave up. It reminded me of trying to fix a bad purchase from china.
    I placed an order for 2 items. It said order now it will be in stock soon! I went to finish the order and web site said I cant. There is no product. I called Horchow. They said they would fix glitch. 2 weeks later ordered product. Got email its back ordered but expecting shipment. My email said it would be at my house end of September. Gave an exact date. So no email update, no package. I call and customer service says there is no product forthcoming. No PRODUCT! Do I want them to keep my money on the off chance product is made sometime in the future? What? So they kept my money for 2 months, showing the product. There is no product! Why didnt they take item off site? Why didnt they automatically refund me? I dont do business loans. Why did they keep my money. Which was a lot. How is this good business? They sell upscale products. How many other products are shown 9n the site that dont exist? Terrible business practice. How many other peoples money are they keeping?
    The photos of furniture are beautiful but this is the worst compsny I have ever done business with. Customer Service is nice but completely useless. The delivery service compNy named sun delivery would be better ran by toddlers bc the people running it are literally the most incompetent people I have ever encountered. Horchow has consistently terrible reviews and they do nothing about ur complaints. Im embarrassed for them and frustrated with the time its cost me to deal with this company. I will never order from them again. They dont even deserve one star.
    I ordered an "in stock" item in June 2020. Horchow sent me an email on July 31 that my item had shipped and charged my credit card. On August 31 I called them because I had never received the item. Customer service told me that was a mistake because the item was not available to ship until October. I cancelled the order and he said I would receive my cancellation and refund notification. On Sept 4, I called back because I never received a notification and customer service told me that something went wrong and the order wasn't cancelled but he would cancel it now and process my refund. On Sept 11 I called to find out why I hadn't received my refund and customer service told me that they had a problem with the vendor and they couldn't find my item. He said I had to wait an additional 2 weeks to get my refund. On Sept 28 I called because (of course) I hadn't received my refund and customer service told me that they were having a problem with their shipping company and they needed to "research" to see if my item was in their warehouse and it would take an additional 2-3 days to investigate. I told Horchow to pound sand and hung up and contacted VISA to dispute my transaction. Do not buy anything from this fraudulent excuse for a company. I hope they're enjoying bankruptcy and that all of their old customers never buy another thing from them. How the mighty have fallen.