Went to CallingCardsPlus.com, set up a new account, looked into their various card options. Picked on, put $20 on it. They card said 'Pending' and I got a message that I would get a call in the next 5 minutes to confirm my account. Never got any calls. Tried to use their live chat - got a 404 missing web page popup. Tried to open a help ticket - never got a response. Tried to call their help number - line has been disconnected. Complete scam. Service Value Shipping Returns Quality Date of experience: September 23, 2024I purchased twice both did not finishing using my minutes and I'm they told me it's expired. I called CS they said this case can't be resolved, she gave me the phone number to call directly to the company to complain. I will save my time and not waste any effort with this company. All access phone number in the phone card also discounted, what a waste of money! Date of experience: August 25, 2021I have been a customer of Calling Card Plus for many years but do not need their service anymore. When I asked customer service to reimburse me for the amount that is still on the card (in this case $37.00) I was told that isn't possible. I needed to add an additional $10.00 and continue using the card. They are thieves and liars. I notified the Attorney Generals Office. It's not because of the $37.00 but I will cause them as much trouble as I can. Dishonesty should be punished! Date of experience: June 21, 2020I had a problem with my calling card and called the US customer service number. While I was on hold I looked up reviews and was depressed to see all the negative ones on this site. Then someone answered after 3 minutes and was very friendly, helpful and efficient. I don't usually post reviews but I was so pleased I decided to do it and give them 5 stars. (On the other hand the comment form on their website doesn't work -- I entered lots of information and it all just disappeared into the ether.) Date of experience: December 30, 2019I purchased a calling card, never received it! My account was charged but no calling card. Was sent 2 Emails one a receipt but no "information" on it about the purchase. Tried calling a number given to me and no one picks up. Beginning to think this company is very fraudulent! I emailed the compan and received an answer saying I purchased some kind of trial which is not true. I specifically bought a calling card. I never received! They took my money but I received nothing in return. Think twice about buying is my advice. Tip for consumers:Very helpful Products used:None never received Service Value Date of experience: January 18, 2022I had to call from USA to Bulgaria and I pay $11 for the cheapest plan because I had to make only one call. They activated my account in a few hours but meanwhile I was able to find another way contacting this person and I no logner needed their services. So I wrote 3 refund forms and I tried more than 10 times to call customer support (2 days of strugling) to get my money back. Noone answered my emails/refund forms or calls. I lost a lot of time and I'm not recommending CallingCards.com to anyone. They are a f***ing stealers! Tip for consumers:NO CUSTOMER SERVICE! NO REFUNDS! Products used:Rate Plan: MOBILE VALUE Service Value Shipping Returns Quality Date of experience: November 23, 2021I am unable to call customer service. They ring and hung up. Nobody answered even nobody replied to the trouble tickets... Please try if you can reach them... Unable to call anywhere. They need to refund us.. Tip for consumers:If you can reach Callingcard customer support.. please let people know.. I have called them 2 days but no hope .. it seems ..nobody is there.. Products used:Please don't use this company no more .. Service Value Quality Date of experience: October 5, 2021The customer service is non-existent; once they have your money it is gone forever. There is no way to call using their system, and there is no way to get a refund. They have now changed their name, and the original name is now "handled" by Universal Calling Inc, supposedly in California. They, too, have no customer service ( ie, they never answer their phone). Unknown why BBB permits them to claim anything other than theft. Date of experience: December 12, 2022Placed an order for a new credit card. They took my credit card information. After that I got an email that somebody would call me back. Nobody did. I found a help phone number on their website. Tried calling it 3 times, every time there was a long music hold and they just dropped the call. Nobody ever answered. I tried to contact them through a form on their website. You CANNOT submit that form. It just stays on the screen. It is some kind of a fraudulent scheme to get your credit card information. I have to close and reissue my credit card now Date of experience: January 12, 2020I created an account. Purchased a TMobile top up for prepaid cell. Amount showed up on my online credit card statement so they knew it was a good number. But Callincardplus account kept showing Pending Authorization. After several hours, I called customer service. Rep sounded Indian or Pakastani. Very rude. Said I would be called next day. Didn't happen. Submitted online request for Customer Service. No response. Then noticed they had blocked my account log on. Most online cell refill companies will load phone or send PIN within minutes. Not Callincardplus. Never do business with them. Products used:Firm never honored purchase Service Value Shipping Returns Quality Date of experience: February 21, 2024I bought SimpleCalls cards and made 5 short calls to Taiwan and realized that my balance on the card is way off. I called the support and found that there is a $. 99 maintenance fee every 7 days. And the maintenance fee started a day after the purchase date. Also, they charged $. 015 per minute instead of $. 01 being advertised on the website. Do your calculation before you purchase the card. Date of experience: December 27, 2019My complaint should scare everyone. I used this service 6 years ago. I have not used it at all since then. Today, I log onto my credit card account and there is a charge for their services. I have only had this card for 2 years. I've notified the credit card company, I've contacted their customer service. This is fraud. Date of experience: December 13, 2019I did not use their service! I called 2 months later - they said they would refund the money - they never did! I called again and they said that the system is not letting them process my $40 refund. This is a $#*! company and they were rude too - said her manager is out but I can call again if i want! Date of experience: September 19, 2019I submitted my order and I didn't receive the email for the pin number. So I called them and waited very long for them to answer. She said she needed call me back. I mentioned that I needed update phone number. She hang up on me and didn't wait for me to ask if I can update phone number. What kind of company it is! I will delete my account and will never buy calling cards from them! Date of experience: March 1, 2020They are criminals, lairs, fraud and crooks. They took my money and will not give me my calling card. When you call they do not respond and if they do they are very rude, bunch of lairs and disrespectful. Please and please don't purchase any card from them. It a warning. They are criminals Date of experience: March 13, 2020Worked ok for about a year, and then last spring we started to experience issues. Tried customer service via email and phone and they were terrible and never fixed my problem. Took my business elsewhere and now can't get any money back from the account. Date of experience: September 24, 2018I used to buy their cards 10+ years ago before everyone started using Viber and WhatsApp. But even now I have a couple of older relatives abroad who don't have mobile phones. So I call them using CallingCards.com. My experience has always been great - never a problem. Easy to use, good rates, account center to manage and recharge your cards, etc. I call Latvia for 12 cents a minute. AT&T charged me $3 a minute and then called to offer a special rate of 99 cents. So AT&T gets an F and CallingCards.com get an A+. Kate Date of experience: July 1, 2019This is a scam; do NOT sign up for this company. I cancelled my account exactly according to their instructions and they keep billing my credit card, despite numerous emails for them to stop. They also never answer the phone; I am on hold every time 15+ minutes with no answer. Date of experience: August 22, 2017The quality of the calls are absolutely terrible! There are so much delays and cross talk on the line that carrying on a conversation is impossible! I don't see how they claim that they're 5 star rated, by whom? What a waste of money! Date of experience: May 14, 2017Company merger in June 2022 wiped out my balance purchased in April 2022. I sent a request to customer service January 2023, company has not responded to my requests to reinstate my account. Products used:International calling service Service Value Returns Quality Date of experience: January 19, 2023I haven't used the calling card yet, but here is what happened. When I placed the order, I was notified that I would be contacted by a representative. I received the call to confirm the security code on my card, then I received my calling card number via email, etc. The next day, I start getting alerts from my credit card company about large purchases. So far, in two days, there are 5 suspicious pending charges on my account, totaling more than $3,000. I used one of my business credit cards that is used infrequently. I'm not concerned, as my credit card company is good at resolving these issue. Still, it is no coincidence as the card is in my possession always and only used for some recurring payments and a very occasional purchase. This is too much of a coincidence. Avoid at all costs. Date of experience: July 16, 2016Stay away from these clowns. We bought the card. It did not work. Called Customer Lack-of-Service only to be told to try again tomorrow. Tried and tried and tried and tried... to no avail. Called Customer Lack-of-Service again only to be told to call another number. Said to the one on the other end 'YOU CALL, we have wasted enough time. Time is money, refund the cost... triple.' Garbage... Trash... Stinky... stay away! DO NOT WASTE YOUR TIME! NEGATIVE 24 Stars Date of experience: February 7, 2019I tried to call customer service four times today and everytime i'm getting kicked off. I wanted to upload my phone card and The lady on the phone wanted me to use the website. I had to persuade to to do it over the phone with her, since I don't had my computer with me. I asked her for a local phone number, which didn't work and and trying to call multiple times to get another one. I gave up and found out, that 'Calling Card Plus' is fabulous. They do everything over the phone with and gave me the right card, which is perfect for my needs. Calling Card. Come seems to have only one person who takes on the phone calls and doesn't like to deal with you. Date of experience: September 17, 2019I don't usually write reviews but i feel i have to tell others to stay away from this card. Its a ripe off. I bought this card online to call my parents in africa, and i had to dial the number several times without success. The most annoying part is they charge me each time i dail the number, even though the call never went through. I called customer service and they told me, i wasnt dialing the number right etc etc, but why charge me if am not dialing the number right. I will give this card a 0 if i can give a 0 stars!. Date of experience: March 1, 2019I wouldnt dare give this company a star however the rating isnt allowed me to put 0! This company is a total scam from the way they set up their website to customer service! Im from Australia and i purchased a $20 card to call Samoa and my calls did not go through after dialing all the correct numbers but went through to a different language and cut off completely. I tried calling them numerous times on the number they gave me on receipt but completely put me on hold for 1 min then hang up. Contacted them via email and message options on their site but no reply or any confirmation email saying sent. Please please be vigilant this company is a scam they dont exist for whatever purpose they advertise... they will only get hold of your credit card number, take your money and run. Please spread the word this is a total SCAM SCAM SCAM. Date of experience: March 26, 2019