I Booked 2 cars with carrenatal.com, at the pickup time we have got a bigger car, not what we ordered, we asked to cancel it, the rental company agree to give us a full refund but I had to ask carentals.com approval, they didn't agree to the full refund and charged me for 3 days fees - next time I will book directly from the company and with this agency - good to know this is your customer service. Service Value Shipping Returns Quality Date of experience: June 17, 2024I accidentally clicked accept and cancelled the mistaken reservation immediately. I was charged $50! This company has no phone customer service, and the virtual assistant on the website did not resolve the issue by refunding this $50 fee. Terrible treatment of customers. Horrible booking policy. Even airlines allow you to cancel up to 24 hours. Date of experience: December 2, 2023I rented a car from Budget for 3 days through Carrentals in January this year. Over two months later, without any forwarning, reason or authorisation, Budget took money from my credit card. My emailed requests to Budget for an explanation have gone unanswered. I have since sought a resolution from Carrentals as it is from them that I booked the car. They have offered no support and have effectively distanced themselves from the rental company that they actively promote. Carrentals will happily take your money but if anything goes wrong do not expect any surport from them whatsoever. Products used:Car rental Service Value Shipping Returns Quality Date of experience: May 4, 2024We prepaid our car rental with the site. Due to weather delay we showed up one day late. The company said we invalidated our contract and they would be happy to rent us a car for double the cost. We tried to get our money returned and they happily credited it back with a cancellation fee of the entire amount. So zero refund. Do yourself a favor and don't book through this company. Products used:Car rental Service Value Date of experience: October 16, 2023Prepaid and reserved a car in Tampa with Green Motion. Showed up and there were no cars available. Then they refused to refund the prepaid fee. Last few times I used them, every booking I was scammed. Never again. Products used:We went to Fox Rental who had a car available but we paid more. Service Value Shipping Returns Quality Date of experience: July 31, 2023I attempted to rent a car for my trip to Washington. They could not provide me a confirmation number. I received an email from them, so I know that they have my correct email address. Numerous attempts resolve this have been frustrating. No customer support. AVOID this SCAM! Tip for consumers:AVOID!!!! Products used:Car rental Service Date of experience: February 29, 2024We reserved a 3 day car rental with CarRentals.con - paid fully upfront. They sent us a voucher which included a map with directions the rental agency location, When we arrived at the indicated location there was no rental agency!. 2 hours later after many costly phone calls to CarRentals.con and the rental agency we managed to arrive at the actual rental place - but it was already closed and we could not reach anyone to pick up the car. To add insult to injury when we finally got through to an agent from CarRentals.con they blamed US for being late and refused to issue a refund. Products used:we were left without a car Service Value Returns Quality Date of experience: March 7, 2024So sorry I didn't see these reviews before trying to hire a car. Their partner (SixT) refused to provide the car that was booked because I didn't have a physical credit card - only one on my phone. They told me that there were links on the website that highlight the fact a physical plastic credit card was required. When asked where they were they didn't respond and did not provide a refund. Service Value Date of experience: January 22, 20240 stars. They took our money and sent us to pick up the car at a Thrifty office that was CLOSED. After an hour in the phone maze and on hold, the best they can do is offer an email address to file a complaint. STAY AWAY! Tip for consumers:Stay away! Service Returns Quality Date of experience: April 7, 2024This site is a rip off. I called ahead to ensure I could use my own insurance and they said no problem as long as I brought a copy of my coverage page. When I got to the rental office, I was told there was a problem within their system and I would have to pay $235 extra for the insurance unless I wanted to wait 3 hours for the system to come back on line, Needless to say I told them to credit me and shove their car up their butts and went elsewhere. Never got the credit until I made 2 phone calls and emails Date of experience: March 10, 2024I contacted the agency several days in advance to my reservation to modify my booking as my flights had changed. I just needed to pick up the car 3 hours early, but they said I would have to cancel my booking and re-book. They said I would be charged a $50 cancellation fee and only receive a refund of $30. I asked them to waive the cancellation fee as my flights changing times was completely out of control and I would just be re-booking with their service so they wouldn't be losing any money because of that. The representative told me they couldn't waive the cancellation fee even though the flights changing was completely out of my control. Unacceptable from a car rental company especially when people's flights change all the time. I have submitted a complaint with the Better Business Bureau regarding this issue and will not be using their services again. Service Returns Quality Date of experience: September 17, 2023I thought that, because it was tied *******@Expedia, it would be a reasonable site, but not so. I have been trying to get my cancelled car (which they didn't actually have available) refunded. I have now received a monthly charge on what should have been refunded pretty quickly, but still, NOTHING. DO NOT USE THIS GARBAGE! And for the record, I have been calling and/or emailing, daily. Tip for consumers:I've used Expedia many times over a few years, but this is the first time i have a sour taste in my mouth - they should offboard carrentals.com. Products used:Avis, directly Service Value Returns Date of experience: May 14, 2024Made a reservation with Carrentals.com for Liberia Airport in Costa Rica. Upon arrival they said there was no cars available. Had to scramble to find another company to rent from at twice the price quoted. Never use this company! Tip for consumers:Had a confirmed reservation but they did not have a car upon arrival Service Value Date of experience: December 7, 2021Do not rent from them. If anything happens that prohibits you getting to the car rental place on time you are screwed. Our plane was two hours late arriving Friday night so we obviously missed the pickup date. They would not refund me the remaining 7 days of the rental. We had to pay another 500 for another car with Budget/avis who was actually open Products used:Never received the products Service Returns Quality Date of experience: June 18, 2022If I could give this company less than 1 I would. I booked a rental car but when I got my conformation it was for a vehicle that was not what I needed. When I tried to change the vehicle they kept telling me I was talking to the wrong person and having me call someone else. On my 4th (and final) call they told me I had to start on their webpage,which was where I started to begin with. I contacted my bank and canceled the payment. Maybe they,lol understand now. Products used:None Service Value Shipping Returns Quality Date of experience: August 11, 2023This was my first and last time utilizing CarRentals.com I reserved a Tacoma Truck (or similar) from the Portland International Airport. When I arrived, imagine my surprise to find that there was no record that I had reserved it. Nobody answered the phone number they had listed (called 4 times) and instead received a generic message. I was unable to reach anybody from their corporate office. All I could do on their site was send an email. I received an auto-generated email that I would be "contacted within 24 to 72 hours". This occurred on a Monday. It's now Friday without hearing a peep. Service Value Quality Date of experience: May 6, 2022Customer service is not really service. All works well until you need something and then they tell you heaps of lies and manipulations to avoid any responsibility. Their service people probably got a special bonus because they managed to avoid refunding me for a rental I didn't even execute. Beware and don't be misled by the cheaper prices. It becomes very expensive when you need them. BTW, I didn't even book directly with them - booking.com uses them as a sub-contractor and you will be stuck with their scam without even knowing it. Tip for consumers:Do not use it! Products used:None Service Value Returns Date of experience: August 1, 2022Do not rent through this company, rent directly from the rental agency you are looking for. This website allowed me to rent a car with a debit card, charging me $160. They did not inform me at purchase that the rental agency only accepts credit cards, then they refused to refund my debit card even after I was unable to receive any services. They have stolen money from me. They site their terms and conditions agreement that is buried in the website as an excuse for why they are able to charge debit cards even though the providers they work with don't accept them. Burying important information in terms and conditions is not an excuse for stealing money. Tip for consumers:Don't do it Products used:I tried to rent a car but was misinformed about the carrental.com's policy regarding debit cards. Their website literally says "No credit card needed" Service Value Shipping Returns Quality Date of experience: July 8, 2021I gave them 1 star since you cant give ZERO stars. BEWARE BUYER BEWARE Watch what kind of car you rent i accidentally rented an electric car then the car rental company charged me an additional $203 dollars to get a Ultima for a 1 day rental Can we say I GOT SCREWED READ VERY CAREFULLY or run the other way Service Value Returns Quality Date of experience: August 18, 2023Booked 7 months in advance, arrived no car available. They could care less.no service. They replied when I contacted them that the small print found somewhere says no guarantee that you will actually get a car. What a joke No wonder all the reviews are 1 star. Date of experience: June 15, 2019I made a booking, paid ahead of time and when I came to pick up the car, I was told I cannot get a car because I had no credit card. I had to pay extra money to find my way home. I tried emailing and using the chat options but it all fell on deaf ears. If only they could refund even if it's a portion of my money. Customer Rep said I can't be refunded because I chose to pay in advance! So, be careful when you choose to pay in advance for your rental; because you might end up in the same situation. This was such a sad experience and I still regret it. Tip for consumers:That someone actually needs a credit card to be able to pick up a car....that's already paid for? Products used:Lyft Service Returns Date of experience: March 8, 2022Do not use carrentals.com for booking! Their cancelation policies are much stricter than the rental car companies. Customer support is useless. You're better off and safer just booking directly on the car rentals company site. Service Value Returns Date of experience: September 13, 2021My husband rented a car thru your site from charlotte Nc pick up and the day we had to drop off the car the rental place was closed. I asked the rental workers will they be open and are they going to take us back to the airport, their response was yes. I really didn't appreciate the poor communication because of that I had to call for a uber and almost missed my flight because we didn't know what to do as far as the car. I look around and found a lock box for the rental place. The box was not visible to the human eye. Date of experience: May 31, 2022Its cheap. But you get charged for scratches you haven't made. The video that was taken was so bad that you couldn't see whether there were scratches or not. The person at the office went directly to a low spot at the car and found a small scratch in the front left side. He knew exactly where to look. How many times has this person made money on this small scratch? A pure lie. I had to catch a plane and he knew. How many are ripped off by this so called car rent service? Stay away from CarRentels in Lanarca. Pick a civilized company and don't waste money. This is bad for business in Cypres. A country where my father served for UN to keep the peace. What a waste. Date of experience: April 17, 2022Best prices, never had a problem, rented cars in Brazil, France, Portugal and United States, never had a problem. Date of experience: July 28, 2023