My company ordered over $330 in customized M&M's. I own a wedding planning company and we purchased them to promote our company at a wedding expo. We realized half way through (by a potential customer) that they had a persons name on them (instead of our company name). The order was screwed up, but we were already at the expo and had no choice but to pass the rest out. VERY EMBARASSING. When i reached out to customer service and sent them a picture of their mistake, they offfered to send me ONE PACK since i could only send them ONE picture and continued to argue with me. Absoluetly ridiculous. I WILL NEVER ORDER FROM THEM AGAIN, STAY AWAY AND DO NOT SUPPORT THIS COMPANY! Tip for consumers:You would think a company of this size would have better customer service. SHAME ON THEM. Products used:Their incorrectly printed customized M&M's. Wortless!Wrong picture sent on the candy,had 2 items in this order, one was correct one was not.Claimed they had to blow up the picture as it wasnt usable however no one contacted me to advise that.The picture i sent was a female, smiling, head tilted to the right, on the candy she was not smiling and head was straight. I was told I was wrong and there is no refund or returns! Service Value Shipping Returns QualityHorrible customer service. They give you the run around and then cancel your order with no reason given. Completely disappointed. Stay away from this website do not order from them if you can help it. Still waiting for the authorization hold of my funds to be released. Trash! Service Value Shipping Returns QualityWhat happened to the peanut butter MM"s? The peanut butter leaves a gritty substance in your mouth they taste dry, and they shrank in size. The quality went way down. This will be my last time purchasing this product, I would rather pay more for a quality product than save on a bad quality product. Please correct your recipe this is not suitable for an M&M product. Products used:Family size peanut butter m&ms Value QualityThe first round they sent me a wrong order. After having difficulty contacting customer support, they sent me the correct order with 3 weeks delay. To pick up the package I had to pay extra customs fees due to an error between MMs and the shipper. In 9 months I still haven't been able to get a refund. Impossible to get answers from customer support Products used:mms Service Value Shipping Returns QualityResealable strip tore when opening as it was glued together. Not at all happy. Cannot reseal package. Candy was good. ValueI had boughton a bag of white chocolate m&ms and I I recieved a blue heart perfectly shaped in the bag. I am saving it. Thought it was cool.Ordered on 6/9/21 for a 7-10 day delivery, chased again on 13/9/21 to be told they would be with me by 20/9/21 at the latest. Called again 20/9/21 to be told that they would be another 10 days which is unacceptable as they were for an exhibition and we now have no time to order anything else! Not impressed, will see when the refund arrives too! The only thing I can say in their favour is that they did actually call back to give me the bad news! Tip for consumers:Only order if you have a very simple logo and a LOT of time to wait for them! Products used:Personalised M&M's Chocolates - which never arrived Service Value ShippingI received my order and the image on my custom M & Ms so disappointing. So don't be fooled by the cute technology that will generate the image of your custom M & Ms. It won't look anything like it. AND customer service doesn't care. Horrible experience. Tip for consumers:Don't! Service Value Shipping Returns QualitySuch a cute idea. I got these for my first wedding anniversary. The design came out great and it was delivered a whole week before the estimated delivery date. I even called customer service for a question and they were super helpful. Only complaint would be that I used a promo code for a discount but they ended up charging me the full price anyway, but I left it alone since it was only a small amount. Would definitely order againMy children love them. The service and the shipping can be better but in general we like them. Try for yourselfNever order personalized M&Ms. The printing does not always print and you miss information. It is either a blurry blob or missing part of the letters or numbers. Sometimes you even get one that is a completely different color and saying. I had a resilient and 23 of the 40 bags were broken and that doesn't include the misprints. Service Value Shipping QualityOrdered from M n M's before... the champagne bottle with personalized M n' M's. Arrived in perfect condition, but it was winter time. Now its summer & I ordered more personalized M n M's as a gift, the Let's Celebrate white cardboard box with cutout champagne bottle. First shipment arrived damaged as did the second. Their shipping dept. is placing a gel ice pack at the bottom of a foam lined box, with M n M logo packing paper, both under and on top of the gift box. The gift box should have a plastic protective wrap around it, as the M n' M logo packing paper becomes moist from the ice pack, causing the pinkish/brown color to bleed onto the gift box. There is also a puckering of the cardboard gift box due to moisture from the ice pack as well. Sent pictures to customer service, they were very nice and apologetic. Receiving a full refund.The quality of the personalized M&M's is terrible. They were smeared and many were broken. They were to be sent in a graduation box, but came in a happy birthday box. After 9 emails, nothing was resolved because they never responded. They have absolutely no customer service. The worst customer service I have ever experienced. I will never eat another M&M. Tip for consumers:Poor quality and non-existent customer service. Products used:Threw them away. Service Value Shipping Returns QualityThey do not value customers. Cancelled my order. Made me pay extra to get it. WILL NEVER USE OR REOCMMEND THEM EVER AGAIN. SO DISAPPOINTING! Service Value Shipping Returns QualityI ordered personalized m&m for my Birthday, more then half my order had broken pieces in each package, NOT HAPPY! Tip for consumers:I would never order again! Products used:M&M Personalized Candy Service Value Shipping Returns QualityI customized some M&Ms for my daughters birthday party. They came out wonderful and exactly as we anticipated. I just find them to be a bit pricey.I placed an order in May, 2021 which was scheduled for delivery in about a week and a half. My credit card was charged but the product never shipped. I made several calls to customer service and was assured that it would ship soon. After two months with no progress, I canceled the order. The charge was removed from my credit card and I could no longer view the order. It came up as an invalid order number. Fast forward 3 months. I get an email stating that my order has shipped and my credit card is charged. At this point the order has been canceled, yet they shipped it anyway. This was a birthday gift for my granddaughter. Three and a half months later, the outfit will never fit her and we have long since purchased an alternate gift. This company has the worst customer service I have ever experienced, not to mention the fact that it is unethical to ship a canceled order. I will never purchase anything for them again. Tip for consumers:Customer service is terrible. Products used:Plush pillow, toddler dress Service Value ShippingI purchased two bags of M&M peanuts and one bag was completely full the other bag was mostly air in the bag. These bags are $1 now that is unacceptable!I can go on and on about my experience with this company. They say on their website that it takes 3-5 days for a refund, Wrong! After many calls, on line chats and e-mails I am still waiting on my refund and it has been 2 months. Whats even worse I cancelled the order I am waiting on the refund for!. Beware Buyer Beware.Its been so long, My M & M's have melted in my handI placed an order on January 18th 2022, got an email the day it was supposed to be delivered stating that there are some words they were not comfortable printing, the email stated to reply via email if I wanted to proceed. I replied, received the email again the next day, replied, and got it again on a third day so I called. The first woman I spoke with hung up, the second woman told me that she would remove the text that they couldn't print and then continue to process my order. 8 days later, I receive a call asking if I want to process my order... this is the MOST unprofessional company to deal with! So much for the Valentine's Day gift Tip for consumers:DONT DO IT Service ValueWonderful surprise! I found a heart shaped m & m in my little bag of chocolate m & ms. Thank you! My fiancé bought us both two bags on a road trip from the The hot springs resort.I put in an order of personalized M&Ms, one of the words came back as flagged, I got on chat w a rep who changed the word and confirmed that my order was set to go. I continue to receive MANY emails from customer service saying my order was still flagged, so I call and speak directly to a rep who confirms that my order is in production and will be mailed for the holiday. M&Ms then continues to send me emails about a flagged word in my order; the emails say you can also respond directly to the email itself, which I do to no reply or avail. Today I woke to an email saying they cancelled my order because I did not reply or get in touch, so I call again only to find out that my order was never in production and is now cancelled because of a different word that the first two reps did not tell me about or ask me to adjust. This word, btw, was "cigarette"; a little weird, I know, but they flagged it as a negative word, which it is obviously not. I told them that they ruined a key element to my Vday gift, the rest of which I put together around these stupid M&Ms, and that I expected them to fix the situation given that I did everything I was supposed to do to make the order correct. They offered no fix, NO APOLOGY, and told me they could give me a discount on a future order, but that nothing that would be helpful for Valentines Day. Skip this company.Placed an order of projection tablet, but not received the product even after 20 days. Wrote about this on their mail but received no reply. I think it is a fake site. There is no option of COD. And no reviews available for the chosen product.I really like M&Ms but I have noticed that some of the pieses in each bag are damaged in some way. In one package I had had one piece that was larger then the rest and looked like it was stepped on it had cracks.And in every package there are always damaged ones.