Was sent the wrong pair of shoes both brand and size. Told to return to sender, so I did. I've called at least five times with no help with return. Don't buy into this guaranteed return policy. It's a myth. They do not support the customer. By the way I've been a 20 year customer that has seen a great company go down the toilet. Date of experience: June 24, 2023Wish I had read the prior reviews. I received an email that my order was canceled, however never received my refund of the order. The site also stated free delivery and I was charged a $18 promotional fee is totally absurd, a total scam. Since no funds have been returned I will need to go through my bank as fraudulent. Make sure you check your profile and remove any card previously used, you will most likely be charged monthly $20 for being a VIP member. Everything about them is a total rip off to the consumer, and their product is probably most likely a fake. I highly doubt any positive reviews, and most likely someone with the company falsifying any positive reviews Products used:Running shoes Date of experience: August 31, 2023They rope you into a so-called VIP price savings membership plan... though after adding the membership savings part - their shoes end-up being no cheaper than what other retailers are charging. And then they don't let you cancel until you call and go through a long pitch; cancelling online is NOT possible. And they say promise to remove you from automatic renewal, though a year a later you realized that you weren't removed... at which point you've to call again for the long sales pitch. Worse, if you use just one penny of the membership points towards a purchase, then you're NOT allowed to cancel membership - stuck with it for another year. On another topic, there website search filters are very weak - half of the shoes that pop-up have no relation to your filters. And for the serious runners - note that it's not possible to search by drop. Service Value Shipping Date of experience: October 10, 2023The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because Altra changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was Pet here on the shoes? I said prove it they said oh sorry it's been too long. We can't prove it. I said send me back my shoes then I'll sell them. They said oh we can't do that. We've already donated them, I would never buy another pair of shoes from these people never have I ever had this kind of an issue from any running shoe company ever I would buy your shoes and some other place Tip for consumers:I would go somewhere else. This is how they treat a VIP. Products used:Shoes Service Value Shipping Returns Date of experience: July 22, 2023I've been buying shoes here for around a year. I run a lot, so I've already purchased several pairs for myself and husband. I'm currently in Northern Wisconsin and needed a new pair so I ordered a new brand to get shipped to me. I tried them on in the house and within the house immediately HATED them. I have since returned them and was first charged for return shipping (extremely annoying). Now, I'm being charged as the shoes are worn and they have "stains" on them. See picture below for the worn shoes with stains. Fortunately, running shoe stores are easy to come by in our area so I will be cancelling our membership and going elsewhere. A true membership allows you to walk around in your shoes and return them. Products used:Tennis Shoes Service Value Shipping Returns Quality Date of experience: September 14, 2023Today was my first visit to the Scottsdale store on Mayo Blvd. It takes a lot to impress me but today Ryan my sales associate was fabulous. I ran through several tests to see what shoes worked best for my feet and needs. She was professional, through, patient and kind. Because of Ryan I will return to the store for future purchases. Ryan is an outstanding employee and she represents your company with a 5 star rating! Tip for consumers:Ryan my sales associate was fabulous!!! Products used:Hola running shoes Service Value Quality Date of experience: August 25, 2023I bought a shoe (paid $150) two days ago and use it for only one day, the shoe sole tore, I went back to the store they told me they can't take it back or replace because I am not VIP member. This is really not a good policy, and I am not recommending anyone to buy from them. Products used:Shoes Service Value Shipping Returns Quality Date of experience: May 7, 2024Apparently slipping their garbage VIP membership is automatically even if you specifically ask NOT to sign for it. What a bunch of crooks. These f@%%^ucks are sick and demented. $60 for a pair of soles? You've got to be kidding. Products used:Don't have a problem with the store. However, have a problem with their deceiving tactics to add their garbage expensive VIP when I've specifically ask not to. Who in the right mind would accept monthly charges? Is anyone buying monthly shoes? Idiots. Date of experience: April 16, 2023They have a VIP membership which touts free shipping, so I assumed it also meant free shipping on returns. I searched their return policy and it sounds good, touting a 90-day "test run" and how they will make things right. Nowhere does it mention a return shipping fee, but it also doesn't explicitly mention free return shipping either. I became suspicious and called them and there is indeed a return shipping fee if you use their label, of nearly $10. I give them a 1-star rating for purposely hiding their return shipping. I found the same shoes on amazon for the same price or cheaper, but with FREE return shipping. Date of experience: January 19, 2023Big shout out to DINO and BROOKS! They are at the Scottsdale, AZ store. They both helped me to find the right shoes and that was not an easy task! I truly appreciate their kindness and professionalism... I will always go back for my shoes. Thank You so much to both of you... Products used:running shoes. Service Value Returns Quality Date of experience: March 21, 2023Be aware, when you purchase something they will automatically enroll you in a membership plan, save your credit card, upgrade you to the maximum membership fee, and charge you $99.99. This is all without your consent or knowledge. This seems to be a common practice, there are complains with BBB and a class action lawsuit. Very sneaky and deceitful company. Date of experience: January 3, 2024If I could give a ZERO review, I would! Utterly ridiculous that a 22 year veteran can not get a military discount when an individual that has been in 1 month, and is on active duty, can get a military discount. That is a slap in the face. I was even offering, to the management, that I would send my military retired ID card to show them. It's not even about the 10% discount, it makes NO sense. Our retirees have served to protect you and your company to exist. I could see if you do not offer a Military discount at all but separating active duty with 20 plus years retired is dumbfounding. Shame on you! Tip for consumers:Taking all of my brick-and-mortar business elsewhere!! Date of experience: June 2, 2023I was given an amazing treatment from the time I entered the door to the time I left. Nancy was very knowledgeable and caring. She didn't sell me the most expensive shoe, she sold me the shoe I needed for my troubled feet. Thank you! Great job guys! Tip for consumers:Come to the store with time to get fitted for the right shoe. Products used:Shoes, insoles, socks Service Value Quality Date of experience: March 13, 2023Very rude customer service. I will never buy from RRS again. Asked for a refund because I don't remember signing up for a membership when I purchased my shoes, let alone having a yearly fee. I was told I would receive a refund in 3-5 days and was hung up on by the rep. I will follow up with corporate and BBB if I am not given a refund. Quality Date of experience: August 31, 2023Roadrunner Sports signs buyers up for their subscription without obtaining approval. Then, they automatically renew each year, whether you want or not. It is an unethical practice and they train their customer service people to obfuscate and drag their feet about cancelation. Even when canceled, they will still try to renew year after year. It is a horrible company to deal with. Never buy from them: you will be enrolled into an unwanted subscription. Tip for consumers:Don't buy; you will end up fighting a subscription forever. Date of experience: December 28, 2022I ordered shoes as a Christmas present which were delivered on 12/15/21. I returned them 12/29 because they did not fit correctly - they were never used, just tried on. Roadrunner is refusing to refund my money Do NOT order from this company unless you are certain of what you're ordering... Tip for consumers:DO NOT ORDER FROM THIS RETAILER Service Value Shipping Returns Date of experience: January 7, 2022I purchased a fanny pack from Road Runner Sports in 2018 and was then prompted to join them as a VIP Family Member. I signed up thinking I would receive emails notifications on product discounts but what I failed to realize in the past two years is that there is an annual $39.99 auto-renewal fee charged to my credit card to be a member! Hey Road Runner... ever hear of FULL DISCLOSURE? I only realized I was being charged on an annual basis because I just reviewed recent credit card purchases and noticed the recently posted $39.99 charge for this year. So my $30.00 fanny pack purchase ended up costing me in excess of $100.00! And good luck getting reimbursed, right?... WHAT. A. JOKE! Date of experience: April 20, 2020My mom and I were in need of some new athletic shoes and had no good idea of what we should get. My mom is an active senior and needed a shoe that she could wear all day and still provide her with comfort throughout her various activities, be it attending her exercise class or just running around doing errands. Oppositely, I am disabled (MS) and use a walker and just needed a shoe that was comfortable to wear and provided me with some stability throughout the day as I try to combat my issues with balance. We are so fortunate that the associate Matt Espinoza was there to help us that day. I really feel like he cared about ensuring that we got the right shoes that we individually needed. He spent a lot of time with us making suggestions and going back and forth to the stock room trying to get us the best looking shoe and best fit for our feet. He was very knowledgable about shoes and even taught us how to do a "Heel Lock" to prevent our heels from slipping out of the shoe. He went above and beyond our expectations. Matt was truly a god-send for us that day. My mom and I feel that Road Runner Sports has a real gem working at their Torrance,CA store. Thank you. Products used:Shoes Date of experience: April 16, 2023I have been a customer for several years, everything was perfectly well, prices, delivery but the last two orders they send the wrong model, one of them was an older model of the tennis shoe that I bought. Had to leave the country for work, did not solved anything. This last one they sent the wrong color and they could not exchange it because they dis not had my size anymore! They offered a 10% discount, but could not solve any of both issues, not good at solving issues and beware when you ordered online because you might get the wrong order Date of experience: August 7, 2019There is no way to cancel their membership that I didn't even sign up. I just shopped some stuff, and they made me the member. I attempted to call them five times. They always put me on hold forever until I gave up and hung up. This place is a total scam. There are class action lawsuit against them. I may need to join. Products used:none Service Value Shipping Returns Quality Date of experience: March 3, 2022Horrible service, and absolutley ZERO ownership of their foul-ups. I ordered shoes, 2 day later they had not shipped. I call, they say they never got order form Paypal... Paypal says they got the order. Judging by hundreds of previous orders with reputable businesses, I must side with Paypal on this one. Absolutely NO attempt to try to make things right, but great lip service. Only reason for 1 star is that I can't give 0 stars. Date of experience: December 18, 2018Overcharged me on initial order and VIP membership was added after checkout. Had to call to get that fixed. Website promises everything ships within 2 hours. Called back 2 days later to get tracking number and found out that shoes hadn't even shipped yet. Sylvester, a customer service manager proceeds to tell me that every issue has been my fault. They didn't overcharge me, I had the VIP membership in my cart. The promise of 2 hour shipping only applies to VIP members even though the shipping policy doesn't say that. Got tired of their crap and ordered from an honest company. Emailed complaint to company and they didn't even have the courtesy to respond. Date of experience: January 21, 2020DO NOT ORDER FROM THIS COMPANY! I ordered a pair of Sauconys. Wore them only in the house a handful of times and returned them to the site welk within the eligible time frame. They were sent back to me, and I was denied my refund. Please tell me what is wrong with these shoes? Tip for consumers:Don’t order from them Service Value Shipping Returns Quality Date of experience: July 28, 2022I have gotten many shoes here and they have helped me with my feet so much. I had a great experience with Hannah, at the Worthington location. Hannah was very kind, super patient, and more than thorough. Hannah was very knowledgeable, and figured out exactly what I needed even when I didnt know. I had a great experience and the best fit on shoes I've ever had. Thanks Hannah! Tip for consumers:Ask for Hannah at the Worthington location. Products used:Shoes, custom inserts, and socks Date of experience: May 2, 2022A talented young lady who cares about her customers takes her time and listens to her customer's needs. Aaliyah knows her product, and I will be back at the North Brunswick Store. Joe T Date of experience: July 18, 2022