I purchased two pairs of shoes online. One pair was already used when it arrived, and the other did not fit, so I returned them the next day. After two weeks, I asked about my refund. The company acknowledged that they received the returned shoes and would refund my money, asking for another 10-15 business days. Two weeks went by and I again asked about the refund and the rep said the money would be released "today" and asked for another 5 business days. Not worth the hassle when there are so many better online options. Tip for consumers:No free returns. Received a used product. Had to fight to get refund. Service Value Shipping Returns Quality Date of experience: December 3, 2024Ordering shoes is easy, returning is a different story. I ordered 3 prs of shoes and wanted to return one pr that didn't fit properly. When I clicked on the email to return, it gave me an error. It said that they weren't eligible to return. I emailed them and they emailed back, saying they would get back to me. After a few days I called them and they apologized and sent me return labels. They said when they receive it they will refund me. By the way, there's all kinds of stipulations for returning. Such as the box can't be damaged at all. All of the filling in the box must be there or your return will be voided. So after sending back, about 3 wks has passed with no word. I called and t hey checked and they had received it. They sent my credit right then and there. The problem is if I had not called, I wouldn't have gotten money back. I'll never order from them again. Date of experience: December 9, 2024I bought an expensive pair of sandals and contacted the Walking Company because the sole of the shoe detached after only one month. The response of customer service was that I was past the 30 day return period and a return required shoes to be unworn. They completely ignored the fact that it was a defective product. Do not purchase shoes from this company. Date of experience: October 16, 2024I purchased $125.00 shoes that broke around the 4th time I wore them. I called and emailed them and this is the response I got from Lawrence customer service "I'm very sorry for the delay in addressing your concern about the defective shoes…I'll investigate the status of your return and ensure that it is handled correctly." That was on Aug. 29 2004 and I never heard from them again. Tip for consumers:Do you mean your site or Walking Company site. This site I hope to worn people how useless it is to use Walking Company Products used:Could not use shoes—they broke after 4 wearings Date of experience: October 4, 2024Ordered 2 pairs of shoes; took 2 weeks to receive the order. Returned one pair at the end of July, just now received confirmation of the return and refund will take another 5 business days. That's 2 months? Unacceptable. Will never order from this site again. Products used:Shoes Service Value Shipping Returns Quality Date of experience: September 23, 2024Sent me wrong merchandise. Many emails back and forth and photos of shoes. No customer service. They just want to keep your money with unethical business behavior. Wish I had read reviews here before doing business with them. Tip for consumers:Read reviews and never do business with them. Products used:None. Service Value Shipping Returns Quality Date of experience: December 6, 2023Did a return for "store credit" and have heard nothing. Wrote them from their site (so I don't have a record of time and dates in my own mail) and still nothing. I'll try calling. If I get a credit, I'll order something else to use it up, but will never order from them again. I like Abeo, but not this much. Sorry the stores all closed because their on line business practices stink. Service Value Shipping Returns Quality Date of experience: October 15, 2023This is the worse company, do not do business with them! My shoes i ordered were to big, want to return. Called them to no Avail. I then emailed them and get an email response, we will be checking into it. Have not heard from them to answer my questions except I received an email to rate someone named Donnie that I never talked to or emailed, so I gave him a terrible review. I wish I read the review before I purchased the shoes! Stay away from this company! Tip for consumers:You are a horrible company and I am reporting you! There is no responds to my emails!!!!! Products used:Shoes Service Value Shipping Returns Quality Date of experience: November 30, 2023Place an order and paid. The next day my order was cancelled but I did not receive a full refund. They should not take payment until an order is shipped. With exchange I ended up $10 short. They don't care. Products used:Tried to order boots. They happily took my money but cancelled my order the next day. Did not receive a full refund. Service Value Shipping Returns Quality Date of experience: December 11, 2023Ordered a pair of running shoes on 8/22/23... still haven't received them. It appears that paypal was my only option. I received an invoice from Richmond Towers International and a paypal confirmation email that someone named Patti Pastega got the money. Still no shoes. Big scam Date of experience: September 12, 2023I have been buying shoes from the Walking Co. For over 15 years. I still have and wear the first pair I bought from their store in Reno. This is a superior shoe company. Expensive? Sure is but after 15 years of wearing all the pairs I've bought from them superior is all that comes to mind. Products used:SHOES!! Service Value Shipping Quality Date of experience: February 10, 2024I patiently waited for 3 pair of sandals - they finally sent an email that they were delivered. Clicked the fedex link to find they were delivered to someone else's house. Fedex was absolutely useless - telling me they had the gps location for them but refusing to go get them, tell me where they were so I could go get them, or give me any estimate at all of when they would deliver them. All this time, the Walking Co completely ignored my emails alerting them to the problem. It's been 3 days noe and not one word from them. I told fedex to send the shoes back when they retrieve them and opened a dispute with my credit card company. I will never wear abeo again - they are owned by The Walking Co. Tevas will do just fine, I ordered them yesterday on Amazon and they will be here tomorrow. Service Value Shipping Returns Date of experience: August 21, 2023Despite contact re shipment of my shoes and a promise of delivery, still no $100 shoes weeks later. I hope they're not thieves. Do not order from this company. I think it's a ripoff scam. I wish I could rate with zero stars. Date of experience: March 18, 2024I ordered these shoes back in November, 2023. When I put them on and started walking in them, the skin of my big toe of my left foot was torn, and the infection is still healing. I ordered the correct size shoe, and there is no excuse for this. Tip for consumers:When my foot heals, I return the shoes to your King of Prussia Store. Products used:shoes #1425286. The first time I put them on and walked in them, the inside top of the left shoe tore the skin of my big toe on my left foot. It is still healing. Service Value Shipping Returns Quality Date of experience: February 19, 2024I used to shop at The Walking Company when they had brick and mortar stores. They were great. I have ordered a couple of times from there on line store and have found the quality to be sub par. I kept one pair of wedge sandles (iffy quality) and returned one of the same style, different color, because you could see the glue pulling away from the bottom of the shoe, poorly cut and poorly attached. A second order for a pair of sandles, AEBO, are obvious rejects as the heel strap gapes a good inch from my heel; the Velcro strap is pulled as tight as possible and still gapes hugely. I believe the on line store is not the same store they were in the malls. They must be purchasing bargain seconds that would never have made it into their stores. I am done with The Walking Company. Date of experience: August 15, 2023I have order from abeo for years. Have foot issues and the balboa flip-flop was the perfect solution. So figured the Maddie would be similar. Boy was I wrong! Shoe was not even close to the picture of the one I ordered. Alittle big and the arch support is so different than my others I have ordered. I have them ready to return but after reading these reviews maybe I can make them work for around the house. At least I have my shoes if no return will be refunded. Will not purchase another shoe from this company Products used:Shoes Service Value Shipping Returns Quality Date of experience: January 31, 2024I bought a pair of Maddie, size 7.5, but they were way too big, I reordered size 7, still too big so asked for a refund. I received a confirmation from walkingco to acknowledge the refund. After checking multiple times with my bank I never received the refund. Walkingco says it's my bank problem not their fault. This is very unprofessional and I will never order from this company again. Date of experience: October 15, 2023Another website that won't verify payment unless you give them your phone # - supposedly for security reasons, which I think is total BS. Cancelled my order and I didn't find out for several days. They also lied and told me they sent me an email to let me know, which they did not. I've spent thousands with them in the past, but I won't anymore. Plenty of other shoe sellers out there. Date of experience: December 12, 2018This place is the worst for buying shoes. They lie about their easy return policy. They never have sizes needed, they make you pay to insure a safe delivery so it is NOT free, takes forever to get your items, sizes always wrong. Tip for consumers:DO NOT SHOP HERE! Shop Zappos or Amazon where they take care of customers. These people give lip service but do nothing to help you except process a label for returns. They're merchandise is also OLD and also OVER priced. Products used:NON because 2 pairs of shoes had inaccurate descriptions and 2 times bigger than normal size (not an uncommon complaint on the website), they lie about free shipping and easy free returns (you have to pay to insure you GET your items) so had to use a credit because they would not give money back, spent 3 hours trying to find shoes on their slow website and found nothing in stock or that wasn't overpriced or per other sites, inaccurately described. So they have my money and waiting to buy orthopedic inserts "whenever they come back in stock" per the sales associate. First time LAST time! Service Value Shipping Returns Quality Date of experience: September 25, 2022Ordered shoes over 3 weeks ago and still no arrival. No one can tell me when they will arrive although it's already too late for the wedding I bought them to wear. Waited over 30 min for someone in customer service to pick up and no one ever did. Have no idea if I will ever get my 3 pairs of shoes. Watch out. Date of experience: June 15, 2022I returned a pair of shoes that didn't fit. Once they received my item, I waited the stated amount of time for my return to be processed, but never heard anything. I called customer service and was told "sometimes you have to call to request to have your return processed," and that they would take care of it right then, but it may be another 14 days for my money to be credited back to my card, which they tried to blame on my bank. From the day they received my return to when I finally received my refund was more than a month. Tip for consumers:Nearly impossible to get your money back for a refund. Products used:Shoes, but returned them Service Returns Date of experience: March 28, 2023I ordered a pair of shoes and returned it for an exchange. 3 weeks has gone by and the exchange was never sent to me. I email to inquire and no one responded. I called and waited on hold for over an hour when the estimated time was 8 minutes. The Representative agreed to do a return of my funds less $10. When I disagreed with the refund amount the Representative began to laugh and say that I should have read the exchange policy. I will never buy from The Walking Company again. Service Value Shipping Returns Quality Date of experience: July 28, 2023Beware when ordering from WalkindCo (The Walking Company). They advertise free shipping and easy returns. They add $2.95 to the order for route protection. If you return an item, there is a $10 fee for a return label. Would you pay $13 for the privilege of trying on a pair of shoes in a shoe store? Tip for consumers:Look out for extra fees. Products used:None Service Value Shipping Returns Quality Date of experience: November 25, 2022I am disappointed with this product of shoes. The inside cushion part on both left and right shoes completely ripped causing painful blisters on the inside of my feet. I would not recommend someone buying these expensive shoes, I wish I could return them and get my money back or a new pair. Tip for consumers:The inside cushion part that is supposed to bring comfort and protection to the heal completely ripped off causing me painful blisters on both the right and left shoe. The product was shipped on time and on schedule which was nice. Products used:Visp 8w/XW/red Value Shipping Quality Date of experience: March 9, 2023I have really narrow feet and can rarely find shoes that fit properly. I love that you can shop by "comfort" on this site and find shoes that will fit your needs. They also carry those hard-to-find tiny and large sizes. Date of experience: February 26, 2018