Eastbay sent me a pair of used Air Max 97 shoes. There was dirt inside of the shoes plus the shoes had dirty soles. How unprofessional oh, let me warn you all about Eastbay's customer service. They are the absolute worst ever, I was on hold for a whole entire hour before. In the future, I will be shopping elsewhere. Date of experience: June 12, 2020Please do yourself a favor and do not purchase anything from online website. Horrible customer service. They sent me used nike shoes worth $200 and then when i returned it within 2 days of receiving the product, they rejected my claim saying it is worn out and did not refund me any money. AVOID. Worse company and horrible customer service Tip for consumers:I would recommend to just avoid purchasing anything from them through online. They will send you used worn out items and then fail to provide a refund, let alone speak with customer service to explain anything at all. Returns are sent to a warehouse with no customer service and no way to reach them. Horrible customer service Products used:Shoes - poor quality Service Value Shipping Returns Quality Date of experience: September 19, 2022I purchased a new pair of Timberland Boots from Eastbay, in September 2021 for Christmas. I did not want to have them run out of my preferred size! On Christmas, I gave the boots to my nephew, who did not like the fit. I contacted Eastbay, and they refused to return the boots, even though they were brand new, never worn, in perfect condition. There are lots of places to buy footwear, and I will go elsewhere in the future. Eastbay was a good company, until the going gets tough. No more. Tip for consumers:Returns must take place within 90 days of purchase, no exceptions for Christmas. Products used:Timberland Boots Service Value Shipping Returns Quality Date of experience: January 14, 2022Ordered my ugg Tasman from here & upon arrival they looked like they were already worn. They were flopping off my feet when I tried them on. I am a size 5 in kids & it was my correct size. I called eastbay they sent me a return label for an exchange they just returned my shoe to me today and it's the same shoe! The letter stated the shoe was used and not restock able. Very weird they say it was used when that's the reason for my return! I explained that they looked used when I called them before sending them back and was informed I would get a new shoe but I never did! I am very upset as I spent my hard earned money on those shoes. I will never shop with this company again. Date of experience: February 28, 2021Stay away. This company is also Footlocker. Terrible customer service. This will be another casualty of a poorly run business. If you want to remain on hold for over an hour. Go ahead. Prices are pretty good so they are probably liquidating product before the go out of business! Date of experience: August 12, 2020Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. They do not want to make a replacement. I do not recommend this store. The delivery was terribly long and they are selling goods that someone has already returned to them. Not an honest point of sale. Don't buy here. Tip for consumers:Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. They do not want to make a replacement. I do not recommend this store. The delivery was terribly long and they are selling goods that someone has already returned to them. Not an honest point of sale. Don't buy here. Products used:Jordan Why Not Zero 3 Service Value Shipping Returns Quality Date of experience: October 22, 2020Horrendous company! I had an issue with them charging me twice for the same order of $374. I kindly messaged them several times and not once heard back, not only that but their phone lines never work! This company is rated so poorly and it this just goes to show why. Now i have to call my credit card company to dispute their mistake. It did not even show a order # or anything on the second charge. They messaged me back one on facebook by asking for all of my details and i kindly sent back all the correct info they needed and never heard back. Ive messaged them 3 times via email as well. This shows their lack of customer service. Horrible company! I only shopped here because they had more nike gear at discounted rates. Will never be back, stay away! Selective Scammers! Date of experience: January 2, 2019If I could give a zero out of 5 I would! Do not trust their 30-day try on policy! We ordered some throwing shoes for our daughter and none fit properly so we sent all of them back. They rejected them saying "used". These still had the tags on and were only tried on inside! Their tryon policy is fake false phony! Tip for consumers:Run away!!! Products used:Shoes, they sat return policy but they lie - there is not one Service Returns Date of experience: April 5, 2022The store is completely racist, because it doesn't allow me to buy using a credit card from outside the country, even though I accepted a purchase with the same card. Unacceptable, you want to buy tennis shoes and hear that they don't accept cards from outside the country. I'm in the USA, with a valid credit card, I've already made a purchase using it on their website and they won't let me make a second one. When I said I was recording the call, the coward hung up. Tip for consumers:don´t buy it there Products used:none Service Date of experience: January 18, 2022Eastbay does not give a damn about customer service. Every thing from the people, to the website, to the mobile app, shipping and returns. I am expected to wait at least 5 weeks for a return on a $150 pair of sneakers, that had been worn already and had a scuff mark and creases, because that's how long it takes for them to receive the package after I drop it off at the post office. I work at UPS. NOTHING should take 5 weeks to deliver. Avoid Eastbay. There are way too many other companies that provide the same services with no of the hassle. Date of experience: July 5, 2017Ordered what was listed as a woman's shoe. Turns out I received a mens shoe. Obviously did not fit and Eastbay would not offer free return shipping for an exchange. Horrible customer service. Would never buy from them again. Buyer beware. Look elsewhere. Bottom feeders. I would have rated them in the negative numbers if I could. Date of experience: December 28, 2016Ordered $166.00 pair of nike 270 air max. Got email saying package was delivered. It wasn't. Called customer service. They have to do a 8 business day investigation/2 weeks while I wait to hear back from them. I have no product even though they have my money. This is terrible business/customer service. Do not buy from this company. Tip for consumers:Dont buy from this company Products used:Didn't receive order. Service Value Shipping Returns Quality Date of experience: April 5, 2021I purchased shoes, then several emails they couldn't locate item. Wasted hours on hold w customer service. Then they had me reorder with another color and it was the same thing all over again where they claimed they didn't have it. I honestly think they're selling stuff they don't even have access to. Date of experience: August 21, 2020I wish I could tell you these shoes were good but I never received them and Eastbay did not refund or send me any shoes. They took 3 weeks after I paid to investigate and then tell me they declined to refund me or send me shoes. These were for my 2 year old and I will never order from Eastbay again. I had to go through my card used to get reimbursed. After ordering and being a customer for over 20 years they have lost my business over a simple 50 dollar transaction that could of been resolved easily. Horrible customer service and business. Do not order online from them. If you need shoes go to the store. Attached picture is the email back from Eastbay stating they cannot place my review on their website. Looks like they filter their reviews to only show the good ones and not the bad experiences. Please be cautious ordering from them online! Tip for consumers:Do not order online from them! Go to the footlocker or actual store to make sure you get the shoes or products you are ordering. Products used:Ordered shoes and never received them! They denied my getting a refund. Service Value Shipping Returns Quality Date of experience: February 2, 2022Sent an item back that didn't fit correctly for an exchange. They instead refunded it and charged me the shipping. The item is available on their website but they claim it's from a different warehouse so that doesn't count and won't refund the shipping costs and do the exchange. Customer service was rude and not helpful. Service Value Shipping Returns Quality Date of experience: October 12, 2022Terrible experience! Had issues on their end allowing my order to go through. Attempted to purchase again the next day and the items I wanted that were still in my cart processing from the day before were no longer on sale! I contacted live chat and also phoned in and nobody would even offer me a discount to help with the difference of cost! Terrible customer service. Will not order from Eastbay again! Date of experience: May 25, 2018In a rush, I ordered some Nike track spikes, in sizes no one else had, not even Nike, for my two teenage boys. Eastbay was the only ones I could find who had them in the sizes we needed. The next day, I read the reviews about Eastbay and was horrified. I thought about stopping payment before the order was even filled. I decided to give them a shot to deliver what I ordered, and they did not disappoint. Size 10.5 and 11, brand new, never worn, exactly what I ordered, in less than a week, one day early, in fact. So count me and my boys as happy customers. Couldn't be happier. Products used:Nike Zoom Rival S9 Service Value Shipping Quality Date of experience: March 7, 2022I also did not pass their "credit verification process/system" even though I shop online all the time with no problems. Their help desk was less than helpful, couldn't even get my order number typed in correctly after I read it to them 5 or 6 times. Beware of this site, seems like a scam. Tip for consumers:stay away! Products used:none, was unable to purchase. Service Date of experience: April 3, 2022Unacceptable business practices. Items show in stock on their site and backorder email immediately after ordering. 30 days with no shipment, no contact, they cannot provide an ETA or confirm ship method. Customer service reps are poorly trained if they even speak English, they suggested I call back daily for status on commodity items. Horrible company Date of experience: November 20, 2019Attempting to order two school items from Eastbay. They are available and in stock on the web site but, when ordering, I receive an error message about an invalid address - I've been living at the same address for 12+ years and Amazon, FedEx, UPS, etc have no problem with my address or validating it for proper formatting. Call Eastbay - tell them what's wrong. 45 minutes of mostly hold. They cannot help. Try Eastbay chat. Same and they direct me to an email address for help which doesn't work. So, they provide another email address that doesn't work. In short, 1+ hour of my time wasted. I wouldn't recommend doing business with them as its just a waste to deal with any CS issues (much less actually wanting to buy something from them). Tip for consumers:See review re CS poor service Products used:See review re CS poor service Service Date of experience: April 6, 2021I have 3 teens who are really into Vans Shoes. The most popular styles and sizes of these tend to go out of stock quickly. I stumbled on Eastbay last Christmas after searching literally dozens of sites for a particular shoe. Much to my surprise they had it in a wide range of sizes. The same was true when I went looking for birthday gifts later on. Prices are the same as other sites or sometimes better. Had to do a return with some complications and couldn't be happier with the prompt customer service. I had read reviews about bad service and was leery but mine went smoothly. Shipping and returns are usually free. Date of experience: September 4, 2018After reading all the negative reviews I almost didn't let my son order sneakers from Eastbay. He talked me into it and I'm glad he did. His sneakers were half the price at what they are sold for around us (if they have them) and arrived on the day they said they would be here. Couldn't ask for anything more. I'm sure I'm not the only buyer that has had positive results from this company. Maybe more people should write some of there positive reviews instead of just the negative feedback. Service Value Shipping Quality Date of experience: September 16, 2016My son ordered football cleats from Eastbay and they didn't even hold up for a month. Customer Service was contacted and they are unwilling to exchange them. The cleats were UA Blur Smoke. Don't waste your money ordering from this company. They are not even worth a fraction of a star for ratings! Service Value Quality Date of experience: August 22, 2022After contacting eastbay the second day at their corporate office and someone actually listening to me that we did not wear or dirty sneakers Corporate realized that we did not dirty sneakers and they are exchanging sneakers for a different size. I will just be a little Leary on a return if ever needed again. Date of experience: June 14, 2018Bought cheer sneakers for my daughter after Achilles surgery. Well her regular size did not fit on her right foot it hurt she could not wear. She took right off put back in box and I then exchanged for bigger size. After a few weeks called to ask where the exchange was. I was informed the sneakers were filthy on the soles and full of hair. I said well those were not the sneakers I returned my daughter could not wear them one foot to painful to put on. Customer services kept replying well we sent you photos and we will not exchange worn shoes. After arguing back and forth they refused to acknowledge that something happened to them in their warehouse after my return because they were brand new sneakers never worn. I don't know what kind of scam this is but I will never ever never ever recommend buying anything from this place. Date of experience: June 12, 2018 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Patricia A. Illinois 1 review 7 helpful votes Follow Patricia A. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Fake!” August 13th, 2017 These shoes are fake. I had a problem with my son cleats and when I sent them to Nike. They pretty much said they fake. No manufacturer label in them like nike put in their shoes. I'm so pissed! Eastbay is not willing to help at all! Date of experience: August 13, 2017