HORRIBLE, HORRIBLE CUSTOMER SERVICE. Their pharmacy you have to practically hold their hand to get anything order. I have been waiting for a $$ refund after a week after THEYA CANCELED AN ITEM after my vet approved it.! Service Value Shipping Returns Quality Date of experience: February 3, 2025If you care about your dog please do not use this service i paid for meds last week and my dog still doesn't have his meds i call every day and they tell me tomorrow,he still does not have them Tip for consumers:no Products used:meds Service Value Shipping Returns Quality Date of experience: December 5, 2024Bad business practices. Rude customer service. Do not recommend. Happy to take my money elsewhere. This company is terrible. Products used:None. They cancelled the order. Service Value Shipping Returns Quality Date of experience: November 25, 2024Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it. Products used:I haven't received my product yet, that's the issue! Service Value Shipping Date of experience: January 25, 2024800petmeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or cant get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless. Date of experience: February 13, 2024Amazed to see good reviews,for that was not my experience. First,they dragged their feet calling my vet to fill an order for pain meds my dog desperately needed. Took almost 2 weeks to get order. You would think these geniuses would have then USED COMMON SENSE to push autofill back but instead wanted to send order out at the designated date still, which obviously wasn't needed for 2 weeks. Another inconvenience having to reconnect them Wouldn't recommend this crap company to anyone. Service Value Shipping Quality Date of experience: June 20, 2024I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%. Products used:None. Cancelled my order Service Value Date of experience: March 16, 2024Order was a week late, called customer service and got someone who couldn't speak English very well. I couldn't understand him. I hate companies that use foreign customer service. California pet from now on. Date of experience: January 26, 2024My order took 6 days before it was even shipped. After a ph call they said they couldn't expedite it. Finally i got an email saying it was shipped USPS. The tracking # was invalid. When you get great service from amazon and others petmed leaves a bad taste in your mouth. Products used:cat food Service Value Shipping Date of experience: January 5, 2024My veterinarian suggested I use Pet Meds for my cat's flea medication. It was my first experience with this company and saying it was a nightmare is an understatement. The purchase was completely mismanaged. I was assured they had all the information necessary from me and my vet to process the order. When I didn't receive the order in the time frame promised, I contacted customer service only to find the order had never been processed. I was then told they would overnight and that time frame was not honored. Their customer service agents are poorly trained. Wait times on the phone range from 20-30 minutes or possibly more. I would discourage all from dealing with this company. It is a frustrating, annoying experience and your pet will suffer from this company's incompetency. Date of experience: March 9, 2024I always ordered before the shipping deadline. I always paid for overnight shipping. The medicine always arrived 3-5 days later. The last order, which I cancelled, also included medicine my pets need, but I did not order. Found out my account was placed on "auto ship", which I never agreed to. Will be looking for another pharmacy. Tip for consumers:It should not take 2-5 days when you are paying $20 extra for overnight shipping. Products used:Medicine Service Value Shipping Quality Date of experience: December 3, 2023My dog has been on monthly medication, theophylline. They did not ship his February medications. He ran out of the 28th. They did not notify us as to why. When I tried to call about this I was on hold for 30 minutes. I had tried to call yesterday and after 30 minutes was cut off. He has been out of his medication for 3 days. They said they will ship tomorrow on Monday. I hope to get a small supply from my Vet to holp me over. Products used:I will try to get a small supply from my vet. Service Value Shipping Quality Date of experience: March 3, 2024We had our pets medication on automatic delivery. We received a new bank card, so our order failed to process. The phone calls began and would not stop. I put them on our phones call block so it would only ring once. The phone calls continued. I cancelled the orders. I contacted customer support. They closed my account. The phone calls continued. I tried adding the number to Verizons Call Block list. It is an invalid entry. The phone calls continued. Every 2 minutes and the phone rings once as its on my phone systems call block. I will NEVER order anything from this company again. I am reporting them to the BBB. Date of experience: November 14, 2023Ordered flea meds from them when I was in a terrible situation with my little Chi. His topical meds stopped working way before I could reapply and he was getting fleas. My vet told me I could safely use a chewable, so I ordered Nexgard from PetMeds and paid the outrageous charge for overnight delivery. I was promised it would be delivered the next day. They said they received the prescription past their cutoff for the next day delivery, but assured me it would arrive by the next day. When I received the delivery confirmation from UPS, it said it wouldn't be delivered until four days later. Meanwhile, my dog is suffering with fleas and I had now paid for overnight delivery but receiving the meds within the regular 3-5 day free delivery window. This was my first time ordering from them and it will definitely be MY LAST TIME! They promise what they can't do...very unreliable! Products used:Flea meds Service Value Shipping Date of experience: November 4, 2023I ordered some thyriod medication for my cat. I thought I'd give them a try because they had a deal for first time orders. I ordered 2 months of medication and would recieve 35% off and I planed on going on auto ship. I recieved a 20 day supply and they kept the other 40 days worth and said they would send them out as refills! They were going to charge me $65 every 20 days! I spoke with the vet, he did not write the prescription for 20 days. They point blank lied to me and try to steal 60 from me every 20 days!. I work at a drs office and have to call in scripts all the time. I guess they weren't counting on that. Please be careful if you plan on doing business with this company. Products used:Medication for pet Service Value Shipping Returns Quality Date of experience: November 11, 2023I inquired seven times about my order and received a different response each time, two of them being quite rude, one being a supervisor. I called again today and learned that the product I ordered a month ago is out of stock. They never let me know this, and I've been waiting for it. Date of experience: January 11, 2023I had ordered a Seresto flea collar and had asked that it be shipped regular USPS 2 to four day shipping. The post office made a mistake (no fault of Pet Meds) and it was somewhere in Illinois after 5 days (I live in FLorida). I explained that the fleas were getting bad and Pet Meds shipped me another collar overnight at no charge and asked that if the original order comes, just write return to sender on the package, and send it back. They have amazing customer service! There was a human that answered the phone, she was intelligent, courteous, and went beyond what I expected in customer service. I will only use them from now on. (By the way, the price was excellent compared to other mail order companies too. I checked). Service Value Shipping Returns Quality Date of experience: May 15, 2023I authorized a charge for 74.99 on my card and finalized the order. Moments later I got a notification from my bank saying I was charged 121.59! The order page still says 74.99 total as well. I reached out to them via email and they told me they would refund me 41.19 in 3 to 7 business days. I found this shady as it still would make my total 5.33 more than I ever authorized, so at this point I told them to just cancel my order all together as I don't feel comfortable doing business with them anymore. A couple hours pass and my card was charged another 14.22 and I have no clue for what! So far this company has charged me 60.74 more than I EVER authorized! I am curious how many people this happen to that don't happen to keep close tabs on their finances! Customer service also did not apologize even once for this issue. Date of experience: August 26, 2022My daughter's kitten developed cherry eye, which is very rare for kittens. She spent 2 days calling or stopping at stores looking for the medication with no luck. I actually found it on PetMeds website. The cost was under $14.00, but they offered overnight shipping for $19.99. With her kitten needing this medication, I paid for overnight shipping. I was extremely upset when I received an email this morning that I would not receive my order until tomorrow. I called customer service and she informed me that they don't do overnight shipping on weekends. I told her there was nothing stated on the website that no overnight shipping was available on weekends. I will never place another order with PetMeds. I am also pretty sure I will not receive any form of contact from PetMeds. Service Shipping Date of experience: November 21, 2022I placed an order on October 29, was assured it would ship in 5-7 "work" days, and it has still not been delivered as of today, November 22. I have called repeatedly, been transferred to an answering machine or service, left messages, and have also sent multiple emails- no response at all. How is this company still in business? Date of experience: November 22, 2020I ordered "pet steps" for my elderly mother's dog. After 40 days with no delivery / no communication, I called the toll free number and was told my order could not ship, because my credit card billing address did not match, my shipping address... Really, and were you going to every contact me about this? (I don't live with my mom... don't even live in the same state). I asked for some sort of solution... could I pay via another method? Could I e-mail them a copy of my drivers license?... no, there is no solution. I asked to speak to a manager and that never happened. What terrible customer service - they should send my mother the stairs FREE just for the total botch job of this order... we're living in the electronic age - there are secure ways to collect payments and allow items to ship to alternative addresses - look at Amazon, eBay, and a million other companies. Waste of a month! Date of experience: January 25, 2016I have one product that I have on repeat delivery, and I'm fairly satisfied with that. BUT! I recently had trouble logging in and was forced to call them, and the CS rep took it upon herself to remove my saved payment methods without asking if I would like her to do that. Also note that my vet will not send prescriptions to them because they believe that the risk of receiving bogus meds is too high. Tip for consumers:Check with your vet first. Products used:Animal supplements Service Value Shipping Quality Date of experience: September 22, 2022I ordered a ramp. Was told it was in stock. Never got a tracking number that worked, cannot get in touch with this company--the phone is busy, the "contact us" gets me nowhere. I don't know whether or when this will be delivered. I am beyond frustrated. Date of experience: April 6, 2020I have had a generally good experience with this site... there can be a delay if they have to contact your vet for approval, and please don't accidentally pick your former vet - it'll take even longer... other than that they're usually timely and adding the doggie treats to the box is a nice touch... Date of experience: July 15, 2015I have ordered from this site for over a decade - various dog needs; but have never order from their pharmacy until last month. I have place two orders now in the last couple of weeks with their pharmacy and their service is awful. They blame the vet office for poor communication and both times after a lot of phone calls and research I find for sure that it is 1800PetMeds... and on top of that they argued and argued about their mistake. Dog meds are important. Receiving them in a timely way is important as we all know. So don't use this source for pet meds. Date of experience: February 8, 2014