I paid for a rush delivery and it never arrived until two days after my deadline. They guarenteed to deliver two days prior to my deadline. That never happened. I bet they are all DEI hires because they are completely $#*!ed. When I called their call center they had to have hired the dumbest customer service reps I have ever talked to. All three of them dumb as rocks. I will be driving to their Fort Mill office tomorrow and ask them to print my order so I can deliver it to myself. I will never do business with them again. This is truly the worst company I have ever worked with. Tip for consumers:Worst company I have ever worked with. Products used:photobook. It arrived after my deadline and 3 days late. It was a waste of $225. It was garbage. Service Value Shipping Quality Date of experience: December 23, 2024I tried to get copies made of some old photos and enlargements made of some pictures. For example, they took a picture and printed an 8 by 10 with the original picture stuck up in the corner of the 8 by 10, understand me- not enlarged, and charged me for an 8 by 10. Other pictures had heads chopped off or the sides chopped off.A lot of money for worthless pictures. The prints made of my pictures from my phone are ok but I'm so annoyed that they would send out these pictures and expect me to accept them that I will go elsewhere for future work. Tip for consumers:I have just started the process of trying to get money back on pictures I am not happy with. Who knows. Products used:4 by 7 to 8 by 19, matte finish to glossy Service Value Shipping Returns Quality Date of experience: November 22, 2024I have use Shutterfly for several books. For this one I carefully arranged 213 photos and downloaded them. When they downloaded, they were all out of order and I had to rearrange them. Each time I tried to go back a page, I lost all of them and had to re-down load them - 5 times. I chose to have them design the book. The designer was awful. The photos were resized and many went over the edge of the pages. Some photos went over two pages. Some pages had white backgrounds because no background color was filled in. I tried to re-do the book, but wasn't able to correct all of the errors. Then they didn't honor the coupon. What a terrible experience. Now I have a terrible book that I paid over $200 for. Date of experience: December 1, 2024I recently was getting some 11 x 14 prints made. Since Shutterfly was annoying me with advertising, I thought I would satisfy their requirements by ordering a print from them. It came rolled up in a way that the "all but wrinkles" do not come out. Plus, shipping was more than the print. I have an idea...ship them in a flat envelope. I also couldn't easily get to customer service on line. So, now they've lost a customer. Buyer beware. This simply is not the quality of the other 11 x 14 prints that I ordered directly from google photos. Date of experience: November 18, 2024Poor prints. Not cheap. No customer service. I gave up on the chat box. Sanjai disappeared. He is set up to ignore you. Overall a poor experience and prints I can throw out. Tip for consumers:Go somewhere else for prints. Products used:Some photos are OK but most are cut off on the right hand side. Shipping cost $5. Service Value Shipping Returns Quality Date of experience: December 18, 2024Cheap cheap cheap envelopes. Took forever to get here. Poor quality and no customer service. Never again. Wish they never bought Costco's service. So easy, fantastic envelops with no extra charge Date of experience: December 14, 2024I have a busy life just as I'm sure everyone else has. I don't always get to check my emails daily. If I see an Important email I try take care of it. I didn't see that Shutterfly had an important message that I would lose all my photos if I didn't make a purchase. I'm highly disappointed with Shutterfly. Those are my memories you took away. I went looking at the time frame of Shutterfly emails of the notice and I saw the first one was sent 10/22 to lose everything by 11/5. I'd rather use Walgreens for all my photo printing needs. Products used:None Quality Date of experience: November 7, 2024We ordered our cards on 11/30/24 - as we have in past years. I received a notice on 12/11 that they were delivered to a local UPS location -- but they weren't (delivered). I contacted SF virtual assistant which said updates were in the tracking - which continued to indicate that they'd be delivered the next day, and the next day and so forth. I contacted again several times with same advice, and finally got an agent on Dec 23 and told them I wanted a refund, as it wasn't enough time to mail the 'non-available' cards. The next day I called SF and was told that there was a problem and learned that the cards were never sent from SF. So WHY did I get a tracking number saying they were at the UPS office? If they were never sent? Did SF lie? I did request and get a refund, but I wasted a lot of time making the card and waiting for their delivery and I never got to send around the world to lifelong friends. Shame on SHUTTERFLY. You've lost my loyal business because of terrible communication and support. Products used:holiday card design and card w envelopes Service Value Shipping Date of experience: December 22, 2024I selected a family photo for a gift and it turns out they sent me a blank one, the worst experience I've ever had and it will be the last for me. Date of experience: December 31, 2024I ordered three photo books. The order was processed, they gave me a delivery date and then only one book came in the mail. No explanation- I figured it was an error and called customer service. I was told that it would come in two shipments---Why? This makes no sense and was a huge inconvenience. Now I see all the complaints I understand this is not a one off. I will not use them again. Way too expensive for such poor service! Date of experience: August 23, 2024I have been generally happy with my products over the years. However, customer service has always been horrible. Most recently, I can not purchase one of my saved projects. What is infuriating is that I can not get in touch with customer support AT ALL. The phone support hangs up before anyone helps me, the live chat is only capable of sending self help, which is not working. So frustrating, time to find another place to manage photo memories. Tip for consumers:Products have been good in the past. Service is terrible! Products used:I am trying to purchase products, this time I am unable to access my saved projects on their site. I feel they are holding my photos captive! Service Value Shipping Quality Date of experience: March 2, 2024I experienced fraud and the customer service was awful, slow and they could barely speak English. They didn't know how to rectify the situation. I ended up just deleting my account and going through the bank. I will not be using this site ever again. Service Value Shipping Returns Quality Date of experience: February 4, 2024I've created 27 projects over the past 15 years on Shutterfly. This includes 15 different photo books. Each and every time, I've always received excellent, professional customer service and beautiful books. I custom design all my books. There may have been a couple of times over the years that I needed Shutterfly to help with a mistake. However, they stand behind there products 100%. If you aren't an experienced design person then ask for help. Use high quality photos! Remember Shutterfly didn't take the pictures. The photo quality of books and cards depend on what you upload. Low quality photos will create poor quality projects; so don't blame Shutterfly for your photos. They will make what you approve. Start your project early enough to allow for help and receive book in ample time in case the book or cards need to be possibly replaced if it's the direct fault of Shutterfly. Tip for consumers:I've always received excellent, professional customer service and beautiful books. I custom design all my books. They stand behind there products 100%. If you aren't an experienced design person then ask for help. Use high quality photos! The photo quality of books and cards depend on what you upload. Low quality photos will create poor quality projects; so don't blame Shutterfly for your photos. Remember Shutterfly didn't take the pictures.They will make what you approve. Products used:Shutterfly stands behind their products. I created 27 project within 15 years that included 15 photo books. Date of experience: February 13, 2024Picture is grainy and in my opinion horrible. These were professional photos so there is no reason they should have turned out like that. Calendars and magnets are always great but this was very disappointing. Products used:Small canvas photo Service Value Shipping Quality Date of experience: December 5, 2023Warning, don't buy if you can't wait 18 days to get your Holiday cards! I thought we were well ahead of the game ordering this card on Dec 9. But Shutterfly took eight days to print and ship, then another ten days in transit, so we won't even see our cards until Dec 27, two days after Christmas! Shutterfly should be ashamed of this level of service. At the very least they should display a realistic estimated delivery before you complete your order. We've bought our cards from Shutterfly for several years, but we'll absolutely be ordering from a competitor Vistaprint next year. Products used:Holiday cards Service Value Shipping Quality Date of experience: December 21, 2023It started with many technical issues, then had delivery date issues and finally an awful refund following receiving the order twice. We have been long time Shutterfly users but never again. Incredibly poor customer service. Date of experience: January 27, 2023Use any other online company for your Christmas cards. The online system does not update with addresses and all kinds of shipping issues. Thier systems are always "down" when you call customer service. Save yourself the trouble and avoid using Shutterfly. Use anyone else instead. Service Date of experience: December 13, 2021Shutterfly has stolen $54.00 from me and refuses to give it back, in the middle of a pandemic causing mass unemployment. On the streets we call that a robbery. I've never been ripped off and then treated so callus by a company of this size. Tell your friends to go somewhere else for whatever they might be looking for. Date of experience: May 18, 2020I ordered photos and magnets of a professional photo shoot. They arrived too dark. After an excessively long chat session, I finally got credit to my account to place a reorder. BUT they REFUSED to pay shipping, so it would basically cost be the same amount that I originally paid when I received free shipping! What a scam! I will never use Shutterfly again. Their 100% satisfaction guarantee is worthless and misleading. Service Value Shipping Returns Quality Date of experience: March 21, 2022Just received a full refund. Ordered three ornaments. Navigated the site as best I could, editing photos in my library when no edit or crop options appeared to be available in the app. After getting the pics into the designated spots on the ornaments in a pleasing manner, I purchased them. I was excited to receive them! Unfortunately two of the three ornaments arrived with off centered pictures. Frustrating for sure. Went back to site to redo and realized that you can spend hours getting the project just right but once the item moves to your cart, the photos shift. No edit or crop options and, apparently, no save button either. I started a chat with customer service only to get generic answers and multiple choice pop ups. I'm not giving up. I want a refund. So disappointing. If done right, they would have been great gifts. Products used:If done right, the value would have been good. Shipping is pricy. Date of experience: December 9, 2022I've ordered many different sized photos from Shutterfly multiple times over the past years and they always have promotions! There was this one time they were giving out free their reusable bag and all you had to pay was shipping. I was already paying for my photos shipping so I decided why not! I use this bag all the time (as you can see it's erm dirt in the photo) and it's extremely durable. I'm literally carrying the heaviest groceries around my neck and the bag is isn't broken which is crazy! Highly recommend ordering photos or other personalized items for your family and friend or even yourself like me :) Service Value Shipping Quality Date of experience: March 25, 2021I took one star away because I think the website is a little more difficult to use than other sites. I ordered eight canvases in different sizes. Everything was beautiful and it all arrived almost a week earlier than scheduled. I'm very happy. Tip for consumers:With a Costco membership you get an automatic 51% discount and free shipping. Value Quality Date of experience: January 26, 2023I've gotten pictures from Shutterfly before, but ordering graduation announcements, they came wrong, they tried to make it right and fix them by sending more, ended up sending me three orders total with all three having the same exact mistake after reaching out and being told they seen the issue and would be resolved. Just asked for my money back this last time. Started this in March and now I don't have announcements for graduation and I graduate in less than a month. Date of experience: May 1, 2022Holiday cards ordered Dec 5, paid for expedited delivery Dec 13. No delivery on appointed date, but website stated goods were in transit. Still no delivery one week later, yet the website still showed good in transit with projected Dec 13 delivery date. Phone call to customer service determined cards had not yet been printed; could not project when cards would be shipped or delivered. My request for a full refund was refused; so much for their "100% satisfaction guarantee." I will never use this service again (after being a regular customer for twenty years). Products used:Printed cards Service Value Shipping Returns Quality Date of experience: December 19, 2023Ordered framed print for my father in laws first Christmas without his wife. Shutterfly boasts upgraded shipping to ensure it gets there on time. It sat in his town post office for 4 days and now Shutterfly says it's lost. Instead of offering a refund they offer credit on our next order? There will be no next order. Service Shipping Date of experience: December 22, 2023